How do you obtain a replacement warranty card?

[wilsonpepper]

Here is a fine selection of Rolex Warranty Cards:

https://www.ebay.com/b/rolex-warrant.../bn_7024840974

[webble1]

Originally Posted by Benzsiam

Per padi56: Within warranty period, Rolex will service any genuine Rolex with or without warranty card (may be because Rolex can check on their record).

Per JodyHighroller: If you want to service a watch under warranty period, you still need to provide the card otherwise Rolex will charge you for repairs.

Why two Rolex experts have different comments?

I have the same thinking with padi56.

Per Rolex FAQs
“The guarantee is valid only if (1) the watch has been sold by an Official Rolex Retailer; (2) the guarantee card has been completed in full by the Official Rolex Retailer at the time of purchase; and (3) the guarantee card is presented with the watch, either to an Official Rolex Retailer or to an Official Rolex Service Centre.”
Therefore they are not required to do warranty work without a valid card.....that doesn’t necessarily mean they won’t I suppose.

[EEpro]

eBay really should not allow that. Legit use of these is an unlikely scenario.

[kg19989]

Originally Posted by wilsonpepper

Here is a fine selection of Rolex Warranty Cards:

https://www.ebay.com/b/rolex-warrant.../bn_7024840974

That is pretty pathetic. Why would someone want those? Bravo to whomever successfully sells them, but seriously?????

[JodyHighroller]

Originally Posted by Benzsiam

Per padi56: Within warranty period, Rolex will service any genuine Rolex with or without warranty card (may be because Rolex can check on their record).

Per JodyHighroller: If you want to service a watch under warranty period, you still need to provide the card otherwise Rolex will charge you for repairs.

Why two Rolex experts have different comments?

I have the same thinking with padi56.

My office is a stone’s throw away from the Dallas RSC. I’ve been there many times and from personal experience I can assure you they will require the warranty card to do any warranty/service work on a modern watch. Especially on a first visit.

I purchase all my watches new from my AD and take them to get sized at the Dallas RSC. During those visits they photocopy my warranty card. I’ve taken two watches in for warranty claims a few months/year later and they didn’t require my card since it was already in their service department before. Your experience may vary, but I can tell you with 100% certainty if you buy a used watch without a matching card they will not cover anything under warranty. You will be on the hook for the bill. If anyone wants to confirm, feel free to verify yourself by contacting either the NY or Dallas RSC directly.

If the watch is out of the original five year warranty period then it doesn’t matter if you have the card or not as you’ll be paying for any service intervention.

[Nikrnic]

Originally Posted by mannyv11

get it serviced by rolex - i think that's the only way

That is the only way.. What good is an ebay warranty card being It has no legitimate use at all. None.

Sent from my SM-G970U using Tapatalk

[Benzsiam]

Originally Posted by JodyHighroller

My office is a stone’s throw away from the Dallas RSC. I’ve been there many times and from personal experience I can assure you they will require the warranty card to do any warranty/service work on a modern watch. Especially on a first visit.

I purchase all my watches new from my AD and take them to get sized at the Dallas RSC. During those visits they photocopy my warranty card. I’ve taken two watches in for warranty claims a few months/year later and they didn’t require my card since it was already in their service department before. Your experience may vary, but I can tell you with 100% certainty if you buy a used watch without a matching card they will not cover anything under warranty. You will be on the hook for the bill. If anyone wants to confirm, feel free to verify yourself by contacting either the NY or Dallas RSC directly.

If the watch is out of the original five year warranty period then it doesn’t matter if you have the card or not as you’ll be paying for any service intervention.

Thank you very much.

[JodyHighroller]

Originally Posted by Benzsiam

Thank you very much.

Of course. I do my best to help provide accurate/up to date info on here. For the newcomers it can be difficult to discern what’s legit.

[robinmgb]

Originally Posted by kg19989

If you had a Rolex without the original warranty card and proceeded to have it serviced, thereby getting a warranty card, would that count as "papers" as in "box and papers"? The question is really would that new card support the "box and papers" resale value vs not having the original.

No it doesn’t count as box and papers and value wise it’s still classed as no papers.
I’ve owned several over the years with no original papers but recent RSC service papers and every dealer I’ve ever dealt with when trading those watches simply class it as no papers and lower the value accordingly.

[EEpro]

Originally Posted by robinmgb

No it doesn’t count as box and papers and value wise it’s still classed as no papers.
I’ve owned several over the years with no original papers but recent RSC service papers and every dealer I’ve ever dealt with when trading those watches simply class it as no papers and lower the value accordingly.

In other words, don't bother to service a watch you plan to sell! Unless of course service is required to make it function correctly.

I've done this same thing. Waste of money!

[Benzsiam]

Originally Posted by webble1

Per Rolex FAQs
“The guarantee is valid only if (1) the watch has been sold by an Official Rolex Retailer; (2) the guarantee card has been completed in full by the Official Rolex Retailer at the time of purchase; and (3) the guarantee card is presented with the watch, either to an Official Rolex Retailer or to an Official Rolex Service Centre.”
Therefore they are not required to do warranty work without a valid card.....that doesn’t necessarily mean they won’t I suppose.

Thank you very much.

[illiguy]

1) Rolex will never re-issue the original warranty card “under any circumstance.”
2) If you service a watch with Rolex, you will receive back a laminated service “card” (quotes because it is akin to getting a laminated auto insurance card for your wallet) that is flimsier than the credit card style original warranty cards. This service card represents your 2-year warranty with Rolex, post-service.
3) The original warranty card is what would be needed to constitute “papers” in the “box + papers” sets that are advertised here and in other marketplaces for enthusiasts, collectors, etc. The service card helps authentication, but it is typically referenced as “box + RSC paper”

You don’t wear the card ...

[kizerman]

Originally Posted by LTlhr

I don't believe you can ever get the original green one reissued.

If you get the watched serviced, you will get a new warranty card dated from date of service for 5(?) years.

You can't get a new 5 year warranty card. The service warranty is for only 2 years.

[Apples24]

I must be the only one to have a card replaced by Rolex then!!

I have a new style card on a 2016 watch Rolex replaced it

[joli160]

Originally Posted by Apples24

I must be the only one to have a card replaced by Rolex then!!

I have a new style card on a 2016 watch Rolex replaced it

Welcome here on TRF, there must be more to the story. Please enlighten us

[Chadridv]

Originally Posted by Lloydas1

So is there any downside to purchasing a rolex from a trusted seller that does not include a warranty card?

Obviously there'd be no active warranty. That's one downside, but let's say for arguement sake we're talking about a watch that would be out of the warranty period. There is undeniable value in owning the original warranty card and or what would be considered a "complete set".

Anyone that tells you there's no monetary value there has a screw loose or is in denial.

That said the actual value varies. If you recall that famous antique roadshow video of the older gentleman that brings in a first year GMT in fantastic condition. He had all the original paperwork and receipts, which they claim added about $10k to the overall value. First off, that was a while ago so for that watch and set, the overall value might be significantly higher today, but either way I think it was about 35-40% the value of the entire set!!! Pretty nuts.

Now that is a rare example. Let's take a modern more common example. Let's say you had two 2000 16610 Submariners. Both equal condition, one with paperwork one with out. You might be looking at a difference of a $500-1500 for the complete set. It could be a bit more or less.

Point being there IS value and in my experience with these modern watches the value percentage seems to increase at the same rate as the watches appreciate. So if the sub is worth 10k today with the paperwork, and $8500 without. In 7 years if the complete sub is worth $20k the watch only will be worth $17k.

Lastly, many people prefer to purchase a watch as a complete set. IMO it's a much easier a quicker sale, should you ever decide to sell your watch. Perhaps that's not monetary but still value.

[Apples24]

Mallory sent it off to Rolex for repair and service it came back minus the card, Mallory proved Rolex received it as they video document items

Rolex accepted full liability and re issued a new card for it!

I have even have the email proof and a hand written note from Mallory jewlers


So proper history with the watch it’s a bit of a odd ball I suppose unique

[joli160]

Originally Posted by Apples24

Rolex lost the card it was progeny it was sent to them on a service and they replaced it

Even have a printed email and a written note from mallorys

Thanks, that makes sense if they’ve lost it.

[Apples24]

Gives it even more provenance I presume backed with service record and the story

[Xerxes77]

The original card never

[Tanalasta]

You don’t. It’s not replaceable.
You can send it in for service and get a 2 year warranty card post service.


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[Apples24]

You can and I’m proof but only as Rolex was to fault, I have a 2016 explorer polar with a new style card