Tourneau - Please Don’t Touch My Watch

[mfm22]

I've been in "T" stores and they seem to pay attention to what you're wearing on wrist .
I had a SA compliment my SMP - good ice breaker lol

Another time same store different SA - complimented my watches Bezel ? It was a Monta triumph she could not see the watch from the counter - may have wanted me to show her the watch - I didn't

[Fleetlord]

Originally Posted by SunTzu

That immediately made me think how great a Monty Python skit of this scenario would be.

Go into the AD and greeted by a snooty SA donning white gloves who gently picks up the customer's Rolex, gently fondles it and then proceeds to hurl it against the wall

That would be funny....I can see it now

[schoolboy]

Originally Posted by Tangier11

I had never heard this term but with a little thought I figured it out

lol

Me neither

But I kinda live under a rock

Sometimes my students will talk about the hottest rapper or movie star and I won’t know who it is

So I just assumed it was a person that had some sort of story

But I looked it up and boi was I wrong

[schoolboy]

Originally Posted by mfm22

I've been in "T" stores and they seem to pay attention to what you're wearing on wrist .
I had a SA compliment my SMP - good ice breaker lol

Another time same store different SA - complimented my watches Bezel ? It was a Monta triumph she could not see the watch from the counter - may have wanted me to show her the watch - I didn't

My coolest experience was a Patek dealer complimenting my Seiko Turtle

That made me feel like he is a true watch enthusiast

I mean when I went to a grand Seiko boutique the guy kept talking my Rolex down

Hahaha

So a Patek guy complimenting a $400 watch was a good experience

[Yellowfury]

Originally Posted by schoolboy

My coolest experience was a Patek dealer complimenting my Seiko Turtle

That made me feel like he is a true watch enthusiast

I mean when I went to a grand Seiko boutique the guy kept talking my Rolex down

Hahaha

So a Patek guy complimenting a $400 watch was a good experience

yeah it's always a good experience when the salesperson is a watch enthusiast.

[173rdabn]

Never, ever touch a customer's gear. Major faux pas.

[franktehtank]

Originally Posted by schoolboy

My coolest experience was a Patek dealer complimenting my Seiko Turtle

That made me feel like he is a true watch enthusiast

I mean when I went to a grand Seiko boutique the guy kept talking my Rolex down

Hahaha

So a Patek guy complimenting a $400 watch was a good experience

You can't talk to a Grand Seiko guy for 1 minute without him mentioning how he thinks it's so much better than a Rolex. After 2 minutes, he'll mention how he could've bought a Rolex but chose the GS for various reasons. It's just part of the brand identity!

[42itus]

Originally Posted by envuks

It could be worse. When I picked up my 116500, I commented how much lighter it was than the 116718 I wore into the AD. The SA then picks up my gmt in the tray and drops it from ~4 inches above the tray. Seemingly as a way to test or feel how heavy it was.

I said to her in the moment "I don't treat my watches that way and I'd like if you didn't either." She apologized and we went on our way. No harm no fowl, but I wasn't pleased


Sent from my iPhone using Tapatalk

That is unbelievable! I don't baby my watches but I don't know how I would react if that happened to me. I'd probably ask to see a platinum DD and comment on the weight and do the same thing.

[exador]

I actually tried to use this to my advantage when I went to a 2018 Baselworld showing at my AD. I asked to try on the 126710 BLRO and took off my vintage 16750 and put it on the tray. Sales guy picked it up excitedly and starting asking all sorts of questions. He then happily added me to the wait list.

Problem is I’m still waiting

[exador]

Originally Posted by envuks

It could be worse. When I picked up my 116500, I commented how much lighter it was than the 116718 I wore into the AD. The SA then picks up my gmt in the tray and drops it from ~4 inches above the tray. Seemingly as a way to test or feel how heavy it was.

I’ve often wondered about going into an AD and being shown a Daytona that is “reserved for another client” then ‘accidentally’ dropping it on the floor. Followed by “Oh crap! Sorry - guess I’d better buy that from you now”

[schoolboy]

Originally Posted by Yellowfury

yeah it's always a good experience when the salesperson is a watch enthusiast.

Yeah!

Problem is that most of them time I don’t think they are

Just like the guys at the auto parts store, a lot of times they don’t know what’s going on with things

[schoolboy]

Originally Posted by franktehtank

You can't talk to a Grand Seiko guy for 1 minute without him mentioning how he thinks it's so much better than a Rolex. After 2 minutes, he'll mention how he could've bought a Rolex but chose the GS for various reasons. It's just part of the brand identity!

Correct!

I appreciate a watch enthusiast that can respect different brands

[AK797]

Never happened to me, esp without asking, and doubt it would happen in UK much, I'm now tempted to put down my gold Nautilus in a Rolex AD and see if any would dare touch it without asking.

[RJRJRJ]

Originally Posted by Fleetlord

I couldn't care less if they did. It's not like they are going to steal it or throw it against the wall...

We are reaching a new low in AD SA relations..lol

First it was being condescending upon being tested by underdressing to test the SA.

Second it was they are talking to us TOO MUCH and trying to SELL US watches.

Third it was the SA don't seem to care about watches and won't chat with us about nerdy things.

Fourth, it was the diet coke wasn't cold.

NOW they are touching our watches when we try on their stock...sure...ok

You said it better than I could have. It happens to me all the time and doesn't bother me one bit.

[woodsworth]

God forbid...

[M45]

I don't care. I let my coworkers and staff handle and even try on my watch of they ask.

Bought several pieces from Tourneau, they never fondled my Sub or Seamaster. Once the sales girl just got out another mat because I put the watch down on the glass.

[j-watch]

Originally Posted by TswaneNguni

Because of scarcity of stock they want to feel what a Rolex feels like .

This actually made me laugh out loud today! Thanks for that!

[JoseR]

Originally Posted by schoolboy

Must be nice!

My AD charged me like $40 I think to size my watch because I bought it at another AD

However, about a year before that, I had bought a bluesy with said AD

The first time I went I thought I was going to be charged and I had no problem with that since I didn't purchase the watch from them. After he removed the link I asked him how much....he said "no charge it's a Rolex" I was kind of surprised they didn't charge me. I said Thank you and on the way out the SA said "do you want a bottle of sparkling water or plain water" I'll just take the a bottle a water"

[Calatrava r]

I always put my watch in my pocket if I do not want a sales person to see or handle it while I try on one of their watches.

[daOnlyBG]

Originally Posted by Chewbacca

It’s psychology... they also likely over-compliment it and then follow with ‘it’s beautiful. You know, we have buyers looking for these now.’

This. Oh my God, this.

Originally Posted by franktehtank

You can't talk to a Grand Seiko guy for 1 minute without him mentioning how he thinks it's so much better than a Rolex. After 2 minutes, he'll mention how he could've bought a Rolex but chose the GS for various reasons. It's just part of the brand identity!

It really is part of that identity.

[schoolboy]

Originally Posted by jrubero

The first time I went I thought I was going to be charged and I had no problem with that since I didn't purchase the watch from them. After he removed the link I asked him how much....he said "no charge it's a Rolex" I was kind of surprised they didn't charge me. I said Thank you and on the way out the SA said "do you want a bottle of sparkling water or plain water" I'll just take the a bottle a water"

Wow

Must be nice!

Haha

[Bigblu10]

After reading this thread I'm quite surprised at many of the responses. So, you walk into an AD to try on a new watch or a few, you think that gives the salesperson the right to grab your watch off the tray and start messing with it? I would not be OK with that. My spouse nor child handles my watch and it would be a cold day in hell before some stranger does.

[lamnyc]

I never take my watch off nor try to show what I’m wearing. I use my other wrist to try on watches.

[Mystro]

Originally Posted by Bigblu10

After reading this thread I'm quite surprised at many of the responses. So, you walk into an AD to try on a new watch or a few, you think that gives the salesperson the right to grab your watch off the tray and start messing with it? I would not be OK with that. My spouse nor child handles my watch and it would be a cold day in hell before some stranger does.

^^^^This is the normal view and has been for decades.

[klenboy]

Originally Posted by lamnyc

I never take my watch off nor try to show what I’m wearing. I use my other wrist to try on watches.

This!!!!

[Roli4life]

Same thing happens when I visit my local A.D. The SA always picks up my watch, and inspect it politely. They try to make it look like they are interested in what you were wearing, when in reality they are just verifying that it is real, and you are a serious customer. Not a poser.

[Setarip]

Originally Posted by Chewbacca

It’s psychology.

You have the opportunity to touch a new one and they remove the old one so you can more easily visualize life with your new one.

They also likely over-compliment it and then follow with ‘it’s beautiful. You know, we have buyers looking for these now.’

Yes...happens exactly as you describe. Tourneau does this as do other ADs I've visited. I think they are also subtly checking to see if what you're wearing into the store is authentic.

My AD never does this, but all my Rolexes have been purchased from him.

[pickettt]

I wish an AD would drop my watch while I was holding his.

[SeikoBake]

This might be the stupidest thread I’ve seen yet. Who cares if the SA touches your watch

[RJRJRJ]

Originally Posted by Bigblu10

After reading this thread I'm quite surprised at many of the responses. So, you walk into an AD to try on a new watch or a few, you think that gives the salesperson the right to grab your watch off the tray and start messing with it? I would not be OK with that. My spouse nor child handles my watch and it would be a cold day in hell before some stranger does.

It's not like they're unscrewing the crown and pushing the pushers etc. They just pick it up, probably with gloves on, and look at it and put it back down. Maybe they even give you a nice compliment.