Tourneau - Please Don’t Touch My Watch

[FHFinster]

I’m generally puzzled by this behavior at Tourneau.

I ask to view a watch, I place mine into the tray. While I try the watch, the SA continuously picks up and puts down my watch.

Every Tourneau SA does this and in a way that is very similar and deliberately so.

What gives?




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[bigdavep]

Ive had this although not a Torneau, Ive assumed the SA was checking it was real and thus serious in buying the watch i was looking at.

[schoolboy]

Originally Posted by bigdavep

Ive had this although not a Torneau, Ive assumed the SA was checking it was real and thus serious in buying the watch i was looking at.

Same

[iliketime]

Interesting, they've never touched my watch once I set it down to try on something at Tourneau. I have had an experience where some one else tried to pick up my watch when I was at the Rolex Boutique on 5th Ave. Both the SA and I looked at the person, and I grabbed him by the wrist to stop him.

[12o'clockhigh]

I just leave my current watch on and use my "non-watch" wrist to try on new watches.

[Dr. Robert]

Originally Posted by 12o'clockhigh

I just leave my current watch on and use my "non-watch" wrist to try on new watches.

Me too.

[schoolboy]

Originally Posted by 12o'clockhigh

I just leave my current watch on and use my "non-watch" wrist to try on new watches.

Recently I put my watch on my non watch wrist, then try something else on

[lamnyc]

Originally Posted by 12o'clockhigh

I just leave my current watch on and use my "non-watch" wrist to try on new watches.

I do the same.

[schoolboy]

Originally Posted by iliketime

Interesting, they've never touched my watch once I set it down to try on something at Tourneau. I have had an experience where some one else tried to pick up my watch when I was at the Rolex Boutique on 5th Ave. Both the SA and I looked at the person, and I grabbed him by the wrist to stop him.

No Way!

Hahaha

What watch was it?

And what did he say afterwards ?

[iliketime]

Originally Posted by schoolboy

No Way!

Hahaha

What watch was it?

And what did he say afterwards ?

It was my 14060M and I had set it down to take a look at a gmt. He was a japanese tourist and apologized profusely. The SA was already motioning for the security guard as the store was somewhat busy.

[schoolboy]

Originally Posted by iliketime

It was my 14060M and I had set it down to take a look at a gmt. He was a japanese tourist and apologized profusely. The SA was already motioning for the security guard as the store was somewhat busy.

Wow haha

That could’ve turned out worse. Thanks for sharing

[stoo14]

Is it not more likely these guys are just showing an interest in what you’re wearing, or at the very least pretending they’re interested?


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[singe89]

Its happened more than a few times but they always ask to see it. Even had a couple try them on and take pics for instagram.

[schoolboy]

Originally Posted by singe89

Its happened more than a few times but they always ask to see it. Even had a couple try them on and take pics for instagram.

What?

I’m assuming you were wearing something extra nice

What watches did they take pictures of?

[JR16]

Uninvited watch fondling is just wrong.
So wrong.


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[David5807]

Originally Posted by JR16

Uninvited watch fondling is just wrong.
So wrong.


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Big time watch felony

[mountainjogger]

Originally Posted by JR16

Uninvited watch fondling is just wrong.
So wrong.


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It is also a misdemeanor in some states.

[Collector2019]

even if they did so what? however, it never happened to me.

[Chewbacca]

It’s psychology.

You have the opportunity to touch a new one and they remove the old one so you can more easily visualize life with your new one.

They also likely over-compliment it and then follow with ‘it’s beautiful. You know, we have buyers looking for these now.’

[daOnlyBG]

Originally Posted by Chewbacca

It’s psychology... they also likely over-compliment it and then follow with ‘it’s beautiful. You know, we have buyers looking for these now.’

This. Oh my God, this.

Originally Posted by franktehtank

You can't talk to a Grand Seiko guy for 1 minute without him mentioning how he thinks it's so much better than a Rolex. After 2 minutes, he'll mention how he could've bought a Rolex but chose the GS for various reasons. It's just part of the brand identity!

It really is part of that identity.

[Setarip]

Originally Posted by Chewbacca

It’s psychology.

You have the opportunity to touch a new one and they remove the old one so you can more easily visualize life with your new one.

They also likely over-compliment it and then follow with ‘it’s beautiful. You know, we have buyers looking for these now.’

Yes...happens exactly as you describe. Tourneau does this as do other ADs I've visited. I think they are also subtly checking to see if what you're wearing into the store is authentic.

My AD never does this, but all my Rolexes have been purchased from him.

[pickettt]

I wish an AD would drop my watch while I was holding his.

[brandrea]

Maybe it depends on the watch if they’ve never seen it before

[Mystro]

That is a major faux pas and certainly a sign of a inexperienced sales associate so that should send up warning flags.
I certainly would have asked why you are handling my Rolex? The watches you are trying on are store merchandise and not the SA personal property so there is no comparison.
I have had only one owner ask if he may look at my watch in this situation and we were talking watches for 30 minutes by then. He just wanted to see a new Rolex release at the time. I had no problem since he asked. I don’t like anyone touching my watches or cars.

[10klakes]

This has happened to me in more than one AD. It doesn’t bother me so much, other than when they put my watch down flat (dial side up). I don’t lay my watch flat to avoid unnecessary metal on metal contact with the bracelet/clasp and the caseback.

I think it’s because the SA are in the habit of laying them flat, because the watches they handle daily are fully stickered.

[214270Explorer]

Originally Posted by 10klakes

This has happened to me in more than one AD. It doesn’t bother me so much, other than when they put my watch down flat (dial side up). I don’t lay my watch flat to avoid unnecessary metal on metal contact with the bracelet/clasp and the caseback.

I think it’s because the SA are in the habit of laying them flat, because the watches they handle daily are fully stickered.

Yes!

This sort of thing would really frost me if done to my Pelagos LHD with the numbered case back. I take great pains to avoid getting that area scratched and place a cloth between there when storing.

Amusingly, I could not care less, though, about the rest of the watch obtaining normal wear and tear.

[schoolboy]

Originally Posted by 10klakes

This has happened to me in more than one AD. It doesn’t bother me so much, other than when they put my watch down flat (dial side up). I don’t lay my watch flat to avoid unnecessary metal on metal contact with the bracelet/clasp and the caseback.

I think it’s because the SA are in the habit of laying them flat, because the watches they handle daily are fully stickered.

Oh man, I agree 100%

That bothers me too.

If it wasn’t for that and the fact that they might drop my watch, I don’t think I would mind.

(I was once looking at the pre-owned Rolex section at the AD, SA was moving watches around, and she dropped one onto the counter. Maybe a foot and a half of a drop, but still a drop)

[WatchNutcase]

Originally Posted by 10klakes

This has happened to me in more than one AD. It doesn’t bother me so much, other than when they put my watch down flat (dial side up). I don’t lay my watch flat to avoid unnecessary metal on metal contact with the bracelet/clasp and the caseback.

I think it’s because the SA are in the habit of laying them flat, because the watches they handle daily are fully stickered.

This drives me nuts. When I went to get my brothers brand new Sub sized the guy sizing it was slapping it down case-back against the bracelet, I was cringing the whole time - but who am I to tell off the in-house watch sizer?

[Marcjvr]

Originally Posted by WatchNutcase

This drives me nuts. When I went to get my brothers brand new Sub sized the guy sizing it was slapping it down case-back against the bracelet, I was cringing the whole time - but who am I to tell off the in-house watch sizer?

That’s why you size your watch yourself

[cvo]

Originally Posted by WatchNutcase

This drives me nuts. When I went to get my brothers brand new Sub sized the guy sizing it was slapping it down case-back against the bracelet, I was cringing the whole time - but who am I to tell off the in-house watch sizer?

Yes, i agree with you. I always put s a microfiber or something soft between the case back and the bracelet. Otherwise, I place my watch in a circular configuration on its side.