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ryanr · 15 December 2009, 12:56 AM

I don't believe it...!!! I was in London on Saturday night - looked at my watch and the ceramic bezel insert had just vanished!
I've only had the watch for a very short period of time. Loved the fact that it has the new bezel - and now it's gone! Have just sold SS Daytona - so am now watchless!
I was glad to see that there have been a few cases - as Rolex will now struggle to argue that it was caused by me.
ARE THERE ANY OTHER CASES? THIS IS THE ONLY ROLEX WATCH I'VE READ ABOUT SO FAR, WHERE THE INSERT HAS FALLEN OUT.
I wish I'd taken a picture to share with you. Have now taken into local Rolex AD. What do you think are the chances of it being back before Christmas...???
They haven't been able to tell me if it's covered under the warranty as of yet...but I can't see how they can't cover it.
WILL KEEP YOU POSTED.

Dan Pierce · 15 December 2009, 01:03 AM

Wow, sorry to hear that.

Hope your GMT is back on your wrist soon.
Good luck,
dP

valentine · 15 December 2009, 01:21 AM

eesh...i really would like to see a photo of that...i though that the ceramic inserts were anchored in

kzm40 · 15 December 2009, 01:25 AM

Quote:

Originally Posted by ryanr

I don't believe it...!!! I was in London on Saturday night - looked at my watch and the ceramic bezel insert had just vanished!
I've only had the watch for a very short period of time. Loved the fact that it has the new bezel - and now it's gone! Have just sold SS Daytona - so am now watchless!
I was glad to see that there have been a few cases - as Rolex will now struggle to argue that it was caused by me.
ARE THERE ANY OTHER CASES? THIS IS THE ONLY ROLEX WATCH I'VE READ ABOUT SO FAR, WHERE THE INSERT HAS FALLEN OUT.
I wish I'd taken a picture to share with you. Have now taken into local Rolex AD. What do you think are the chances of it being back before Christmas...???
They haven't been able to tell me if it's covered under the warranty as of yet...but I can't see how they can't cover it.
WILL KEEP YOU POSTED.

Bad news, Was it the whole bezel or just the insert?

The GMT Master · 15 December 2009, 01:28 AM

Very sorry to hear that

I'm sure Rolex UK will be bending over backwards to get it sorted for you

Sub'erman · 15 December 2009, 01:29 AM

Bad, bad BAD!!!
Never heard about till now!!
This one must be on Rolex!!!

Please post pics!!!

novae500 · 15 December 2009, 01:32 AM

wtf that is crazy... spending that much and the bezel is missing.

groovejosh · 15 December 2009, 01:32 AM

its got to be covered

Puffy · 15 December 2009, 01:34 AM

Can anyone post a pic?? I'd go apesh!t!!!!!!!!!!

tkc324 · 15 December 2009, 01:41 AM

Sorry to hear this.... I was just trying on a GMT2C this weekend... I guess I should wait a bit before pulling the trigger...

ryanr · 15 December 2009, 01:49 AM

I can guarantee that this is exactly as it looks. Only, I wasn't fortunate to witness it falling off!

Gerardus · 15 December 2009, 01:51 AM

Wtf!

spuds · 15 December 2009, 01:51 AM

sorry to hear of this friend & i hope Rolex are equally concrened too.

Between this & the 'weak points' of the new clasp perhaps the GMTc isn't quite the workhorse it's prdecessor was?.....

ryanr · 15 December 2009, 01:52 AM

Just the insert. Unsure if there was anything between bezel & insert. If there was, this is missing too! Keep a look out in "Funky Buddha", club in London! Got to be around the £400 mark at least I guess.

Watch Professor · 15 December 2009, 01:56 AM

Sorry to hear this. I wonder if Rolex will cover it. I wouldn't be surprised if they say no, as it has to be a maunfacturer's defect.

Carlos98326194 · 15 December 2009, 02:00 AM

Sorry to hear this my friend. Not the first time to see this....
ROLEX should now look into it I believe. Please let us know about the decision of RSC.

dalip · 15 December 2009, 02:04 AM

that is shocking....not good at all...sorry to hear this...keep us posted

TSts · 15 December 2009, 02:17 AM

Bummer, sorry to hear that, I hope Rolex takes care of you. I'll let you know if, and when, mine falls out - the I'll play the lottery

HDHNTER · 15 December 2009, 02:41 AM

I hope RSC does right by you.

BASSETHOUNDS · 15 December 2009, 02:59 AM

A GMT2c again ! Remember my thread last week ? : http://www.rolexforums.com/showthread.php?t=103984
Mine is arriving in 9 days ....

JJ Irani · 15 December 2009, 03:19 AM

Quote:

Originally Posted by kzm40

Bad news, Was it the whole bezel or just the insert?

Would have to be the entire bezel. I don't see how that Ceramic insert could be separated from the solid steel bezel.

To the OP: Sorry, buddy, bit of a shocker there. Can't imagine how that could have happened unless you happened to be walking in a very crowded place and accidentally & unknowingly had a very violent brush against someone in the crowd.

Hope it's all sorted out soon enough.

Good luck - JJ

ryanr · 15 December 2009, 03:40 AM

Definitely no untoward contact with anyone / anything! 100% sure of that!
Bezel insert lost. Bezel itself still attached to watch and still turns the full 24 clicks.
Anyone know how insert is (should be) held in place?

JUSTROLEXES · 15 December 2009, 03:52 AM

Oups that hurts

, are you the original owner? did you buy it new?

I've never seen it before, could you post some pics

ryanr · 15 December 2009, 04:12 AM

This is not my watch - but is the same model and looks EXACTLY the same - guaranteed. Gutted I did not take a picture prior to taking it to my A.D.
Regards

http://www.minus4plus6.com/images/GM.../watchhead.jpg

TSts · 15 December 2009, 04:27 AM

Quote:

Originally Posted by ryanr

Definitely no untoward contact with anyone / anything! 100% sure of that!
Bezel insert lost. Bezel itself still attached to watch and still turns the full 24 clicks.
Anyone know how insert is (should be) held in place?

Possibly Rolex is relying on an interference fit between the ceramic and steel. I don't know what angles Rolex chose between the two materials in order to have the correct seating pressure. In the products my company produce we seat steel to steel and the tolerance windows are known. Yet since ceramic is not very flexible, if at all, I imagine the seating pressure window is small and the seating pressure would have to be kept by the steel, thus the allowable dimension is critical, and small, to begin with.

With this there are two theories:

1. Was your ceramic insert too small?
2. Is the bezel in which the insert seats and is 'gripped' by, too big?

I'd ask for a new bezel - the complete bezel, not just a new ceramic disc - if your insert seat is too big the ceramic disc will fall out again.

ryanr · 15 December 2009, 04:30 AM

Thanks
That's very interesting
I'll wait for the RSC to contact me, and will then discuss it further with them
Thanks everyone for your help

JJ Irani · 15 December 2009, 04:33 AM

Quote:

Originally Posted by ryanr

Thanks
That's very interesting
I'll wait for the RSC to contact me, and will then discuss it further with them
Thanks everyone for your help

Would be very interesting to see a pic of your watch......see what you can do.

Thanks - JJ

MikeJaye · 15 December 2009, 07:01 AM

Even if you are not covered Rolex warranty you should be covered by UK statutory consumer law. Is it reasonable that the insert fell off...no, so they should fix
or replace.

Wolfgang427 · 15 December 2009, 07:07 AM

Wow, first time I hear of a bezel insert just falling out.

Should be covered under the warranty unless you dinged it up against something really hard I would guess.

lobsterlee · 15 December 2009, 07:23 AM

Sorry to hear about your loss... I know how gutted you must have felt.

Makes me feel slightly better that my 16700 bezel insert is only going to cost approx £25 fitted from Rolex Bexley while I wait. It came back from ad service with an miniscule scratch (huge to me!) and they claim they could not have done it!!! I know it was not there when I dropped the watch into them... but for sake of £25 i'd rather take her home to rolex...

15 December 2009, 12:56 AM	#1
ryanr "TRF" Member Join Date: Jul 2009 Location: United Kingdom Posts: 14	GMT-Master IIc 116710 - Ceramic Bezel Fallen Out & Lost I don't believe it...!!! I was in London on Saturday night - looked at my watch and the ceramic bezel insert had just vanished! I've only had the watch for a very short period of time. Loved the fact that it has the new bezel - and now it's gone! Have just sold SS Daytona - so am now watchless! I was glad to see that there have been a few cases - as Rolex will now struggle to argue that it was caused by me. ARE THERE ANY OTHER CASES? THIS IS THE ONLY ROLEX WATCH I'VE READ ABOUT SO FAR, WHERE THE INSERT HAS FALLEN OUT. I wish I'd taken a picture to share with you. Have now taken into local Rolex AD. What do you think are the chances of it being back before Christmas...??? They haven't been able to tell me if it's covered under the warranty as of yet...but I can't see how they can't cover it. WILL KEEP YOU POSTED.

15 December 2009, 01:03 AM	#2
Dan Pierce 2024 Pledge Member Join Date: Dec 2006 Real Name: D'OH! Location: Kentucky Watch: Rolex-1 Tudor-3 Posts: 36,191	Wow, sorry to hear that. Hope your GMT is back on your wrist soon. Good luck, dP __________________ TRF Member# 1668 Bass Player in TRF "AFTER DARK" Bar & NightClub Band Commander-in-Chief of The Nylon Nation The Crown & Shield Club Honorary Member of P-Club

15 December 2009, 01:29 AM	#6
Sub'erman "TRF" Member Join Date: Oct 2009 Real Name: SK Location: Greenland Watch: Various SUBs Posts: 473	Bad, bad BAD!!! Never heard about till now!! This one must be on Rolex!!! Please post pics!!! __________________ Founder and CEO of the "BLUME" Club Rolex ref: 14060 - 92', 16600- 06', 116610LN 11' In Da House!! He who only loves one woman and one watch, doesn't truly love women or watches!! "Not all that is countable, counts; and not all that counts, is countable"

15 December 2009, 01:32 AM	#7
novae500 "TRF" Member Join Date: Jun 2009 Location: VA Posts: 965	wtf that is crazy... spending that much and the bezel is missing. __________________ 326933 SkyDweller, 126711 GMT II CHNR 12600 DeepSea Seadweller 14060 No Date Submariner 16710 GMT II Pepsi N-Series, Coke F Series

15 December 2009, 01:49 AM	#11
ryanr "TRF" Member Join Date: Jul 2009 Location: United Kingdom Posts: 14	Link to picture of how watch looks with bezel off. Courtesy of SHELDONSMITH I can guarantee that this is exactly as it looks. Only, I wasn't fortunate to witness it falling off!

15 December 2009, 01:21 AM	#3
valentine Banned Join Date: Jul 2008 Real Name: Justin Location: Baltimore, MD Watch: TT Diamond DJ Posts: 2,809	eesh...i really would like to see a photo of that...i though that the ceramic inserts were anchored in

15 December 2009, 01:28 AM	#5
The GMT Master "TRF" Member Join Date: Jul 2008 Real Name: Chris Location: England Posts: 8,150	Very sorry to hear that I'm sure Rolex UK will be bending over backwards to get it sorted for you

15 December 2009, 01:32 AM	#8
groovejosh Member Join Date: Dec 2009 Real Name: Josh Location: Nashville Watch: Rolex GMT-Master 2 Posts: 41	its got to be covered

15 December 2009, 01:34 AM	#9
Puffy "TRF" Member Join Date: Oct 2009 Location: Here and there Posts: 12,485	Can anyone post a pic?? I'd go apesh!t!!!!!!!!!!

15 December 2009, 01:41 AM	#10
tkc324 "TRF" Member Join Date: Sep 2009 Real Name: Tom Location: Chi town Watch: Daytona AP DD Sub Posts: 3,717	Sorry to hear this.... I was just trying on a GMT2C this weekend... I guess I should wait a bit before pulling the trigger...

15 December 2009, 01:51 AM	#12
Gerardus "TRF" Member Join Date: Apr 2009 Real Name: Gerardus Location: often in the air Watch: ♕ Posts: 12,131	Wtf! __________________ ♕126610 ♕126333 ♕116300

15 December 2009, 01:51 AM	#13
spuds "TRF" Member Join Date: Nov 2009 Real Name: Dan Location: Essex, UK Watch: West Ham! COYI!! Posts: 7,941	sorry to hear of this friend & i hope Rolex are equally concrened too. Between this & the 'weak points' of the new clasp perhaps the GMTc isn't quite the workhorse it's prdecessor was?..... __________________ Onwards & Upwards Rodders...... Onwards & Upwards. Life is not about how fast you can run or how high you can climb........... It's about how well you can bounce!! TRF HALL OF FAME JANUARY 2010

15 December 2009, 01:52 AM	#14
ryanr "TRF" Member Join Date: Jul 2009 Location: United Kingdom Posts: 14	Just the insert. Unsure if there was anything between bezel & insert. If there was, this is missing too! Keep a look out in "Funky Buddha", club in London! Got to be around the £400 mark at least I guess.

15 December 2009, 01:56 AM	#15
Watch Professor "TRF" Member Join Date: Oct 2009 Real Name: Myron Location: New York Watch: GMT IIC; Sub Date Posts: 3,166	Sorry to hear this. I wonder if Rolex will cover it. I wouldn't be surprised if they say no, as it has to be a maunfacturer's defect.

15 December 2009, 02:00 AM	#16
Carlos98326194 "TRF" Member Join Date: Jul 2009 Real Name: Carlos Location: UK Watch: ing YOU! Posts: 1,121	Sorry to hear this my friend. Not the first time to see this.... ROLEX should now look into it I believe. Please let us know about the decision of RSC. __________________ 16610 116400GV 116520W 00112 116710LN 16610LV 00292 116520B

15 December 2009, 02:04 AM	#17
dalip "TRF" Member Join Date: Sep 2009 Real Name: Dalip Location: Mumbai and Perth Watch: Rolex PAM Omega Posts: 18,656	that is shocking....not good at all...sorry to hear this...keep us posted __________________ ------------------------------------------------------------ *"The liar's punishment is not in the least that he is not believed, but that he cannot believe anyone else." George Bernard Shaw*

15 December 2009, 02:17 AM	#18
TSts "TRF" Member Join Date: Dec 2009 Location: So-Cal USA Posts: 1,067	Bummer, sorry to hear that, I hope Rolex takes care of you. I'll let you know if, and when, mine falls out - the I'll play the lottery __________________ 116710LN 116300blro

15 December 2009, 02:41 AM	#19
HDHNTER "TRF" Member Join Date: Feb 2007 Real Name: Allen Location: SC Posts: 2,766	I hope RSC does right by you.

15 December 2009, 02:59 AM	#20
BASSETHOUNDS Banned Join Date: Oct 2009 Real Name: Tristan Location: GIRONA , SPAIN Watch: 116520/660/710/334 Posts: 7,147	A GMT2c again ! Remember my thread last week ? : http://www.rolexforums.com/showthread.php?t=103984 Mine is arriving in 9 days ....

15 December 2009, 03:40 AM	#22
ryanr "TRF" Member Join Date: Jul 2009 Location: United Kingdom Posts: 14	Definitely no untoward contact with anyone / anything! 100% sure of that! Bezel insert lost. Bezel itself still attached to watch and still turns the full 24 clicks. Anyone know how insert is (should be) held in place?

15 December 2009, 03:52 AM	#23
JUSTROLEXES ⭐⭐⭐⭐⭐ 2024 SubLV41 Sponsor & Boutique Seller Join Date: Jul 2009 Real Name: Tony Geha Location: San Diego, CA Watch: Yacht-Master Posts: 51,046	Oups that hurts, are you the original owner? did you buy it new? I've never seen it before, could you post some pics

15 December 2009, 04:12 AM	#24
ryanr "TRF" Member Join Date: Jul 2009 Location: United Kingdom Posts: 14	Found a pic from Sheldonsmith This is not my watch - but is the same model and looks EXACTLY the same - guaranteed. Gutted I did not take a picture prior to taking it to my A.D. Regards http://www.minus4plus6.com/images/GM.../watchhead.jpg

15 December 2009, 04:30 AM	#26
ryanr "TRF" Member Join Date: Jul 2009 Location: United Kingdom Posts: 14	Thanks That's very interesting I'll wait for the RSC to contact me, and will then discuss it further with them Thanks everyone for your help

15 December 2009, 07:01 AM	#28
MikeJaye Member Join Date: Jun 2008 Location: London Posts: 675	Even if you are not covered Rolex warranty you should be covered by UK statutory consumer law. Is it reasonable that the insert fell off...no, so they should fix or replace.

15 December 2009, 07:07 AM	#29
Wolfgang427 2024 SubLV41 Pledge Member Join Date: Aug 2006 Real Name: Wolfgang Location: New Jersey. Watch: Rolex Tudor Omega Posts: 5,592	Wow, first time I hear of a bezel insert just falling out. Should be covered under the warranty unless you dinged it up against something really hard I would guess.

15 December 2009, 07:23 AM	#30
lobsterlee "TRF" Member Join Date: May 2009 Location: england Watch: GMT Master 16700 Posts: 37	Sorry to hear about your loss... I know how gutted you must have felt. Makes me feel slightly better that my 16700 bezel insert is only going to cost approx £25 fitted from Rolex Bexley while I wait. It came back from ad service with an miniscule scratch (huge to me!) and they claim they could not have done it!!! I know it was not there when I dropped the watch into them... but for sake of £25 i'd rather take her home to rolex...

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