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Old 15 May 2010, 02:25 PM   #1
edouble
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Rolex Service Question

I've been lurking on this forum for a while and am making my first post...

After doing much research (here, largely, thanks to all) I purchased my first Rolex a month or two ago. I bought, a pre-owned platinum YM locally and haven't had a second of buyer's remorse.

In any event, it's consistently gaining 10 seconds per day. I can live with it, but it's a minor annoyance.

What I'm wondering is how concerned with this should I be and, if I take it to my nearest AD, is this the type of thing they could likely fix locally, or would it have to go to a Rolex service center? I'm not ready to part with it for an extended period of time for a few seconds a day just yet. Some kind of vague questions, I know, but any thoughts would be appreciated.
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Old 15 May 2010, 02:28 PM   #2
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It depends on whether your AD is an authorized dealer for repairs.....
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Old 15 May 2010, 02:32 PM   #3
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Thats a bit much in my opinion... A larger AD should have no problem regulating this for you. In fact, I had this done today with one of my watches, it took all of about 30 minutes... Take it in if it bothers you, it did me.
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Old 15 May 2010, 05:00 PM   #4
walds11
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How old is the watch? It's possble that it may need a full service, not just a regulation.
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Old 15 May 2010, 09:11 PM   #5
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Sounds like it needs a look at mate...

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Old 15 May 2010, 10:17 PM   #6
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Quote:
Originally Posted by edouble View Post
I've been lurking on this forum for a while and am making my first post...

After doing much research (here, largely, thanks to all) I purchased my first Rolex a month or two ago. I bought, a pre-owned platinum YM locally and haven't had a second of buyer's remorse.

In any event, it's consistently gaining 10 seconds per day. I can live with it, but it's a minor annoyance.

What I'm wondering is how concerned with this should I be and, if I take it to my nearest AD, is this the type of thing they could likely fix locally, or would it have to go to a Rolex service center? I'm not ready to part with it for an extended period of time for a few seconds a day just yet. Some kind of vague questions, I know, but any thoughts would be appreciated.
Well one of the most important things with any mechanical watch is consistency what your watch has, and judging by that would doubt if your watch needs servicing perhaps just simple regulation.Have you given your watch a full manual wind say around 40 full crown turns clockwise.Then set your watch with a reliable time source wear as normal. Check time daily with same setting time source over five days then average out the loss or gain.Now you could try resting watch when off wrist at night vertical crown up might loose a few seconds.But if you need regulation its really a simple task take all of 30 minuets to do.If you are near a RSC or a AD who has a in-house watchmaker he could do it while you wait.Just cannot for the life of me see why any AD got to send any watch back to a RSC for such a simple task as regulation.
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Old 16 May 2010, 04:40 AM   #7
edouble
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Thanks guys. It's a D serial. The distinction between regulating and full-blown servicing is what I was looking for. The 10-second per-day gain is as regular as, well, a swiss watch.

I'll try giving it a full manual wind and if then take it in for regulating if necessary.
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Old 16 May 2010, 07:19 AM   #8
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My SD is gaining time above spec...I called every AD around metro Detroit and no one will do regulation. They all advocate sending to RSC. One in Birmingham said 'Well....had you bought it from me...blah blah blah'....

Anyone had regulation done in SE Michigan at all? Be interested who you went to and what your circumstance was. Thanks in advance...Rick
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Old 16 May 2010, 09:56 AM   #9
ed54
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I found the same problem- even my independent watchmaker wouldn't open the watch just to regulate a 7 sec/day gain. Finally, I went back with a request to do a dial change, and he demanded that he do a full service. Since it was due for a routine service, I didn't have a problem with that, and essentially got the dial change for free, and the regulation is great. I've heard that watchmakers don't want the responsibility for opening the watch just for a minor adjustment. I think some on the list have a long-term relationship with their watchmaker, and so get some special service.
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Old 17 May 2010, 09:52 AM   #10
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Rolex in new York told me that 3-5 seconds fast or slow is normal. But I agree with earlier post that an AD should hopefully have the tools and resources to regulate locally. The AD I go to has the capabilities at both of thier locations.
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Old 20 May 2010, 06:03 AM   #11
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RSC is the best bet.
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