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Nicko · 27 August 2010, 02:43 AM

There are so many great people here on the forum, but certain ones shine through. In light of recent events I wanted to post my experience so you know what a good seller is like. I don't know if you remember, but I recently traded Steve Mulholland my 5513 for one of his 1680s, well, you know me, I am about as indecisive a person as you will ever meet, I was pissed at myself for trading such a beautiful 5513 and I asked Steve if he would trade back, he said it wasn't a problem! I was shocked, and to boot he had already sold the watch to his wholesaler. Steve went and bought the watch back from his wholesaler! I wanted a new Superdome installed to replace the service crystal, and he did that as well! Now, to boot we agreed to trade the insert to a more faded one, once again, no problem! Can you believe this? Steve is an awesome guy and he had every right to be upset at me and refuse to trade back, but he wasn't and he didn't. Instead he was a gentleman and helped me out. These are the types of people we should be buying from on this forum. Steve is a great guy and I just wanted to post this to tell you guys what a super businessman Steve is. Thanks again Steve and I can't wait to get my baby back.

esm · 27 August 2010, 02:46 AM

great stuff Nicko... And kudos to Steve.
Thats how one should treat his/her customers!

Dr. Robert · 27 August 2010, 02:47 AM

Steve M. is a good guy!

egzbuen · 27 August 2010, 02:47 AM

Quote:

Originally Posted by Nicko

There are so many great people here on the forum, but certain ones shine through. In light of recent events I wanted to post my experience so you know what a good seller is like. I don't know if you remember, but I recently traded Steve Mulholland my 5513 for one of his 1680s, well, you know me, I am about as indecisive a person as you will ever meet, I was pissed at myself for trading such a beautiful 5513 and I asked Steve if he would trade back, he said it wasn't a problem! I was shocked, and to boot he had already sold the watch to his wholesaler. Steve went and bought the watch back from his wholesaler! I wanted a new Superdome installed to replace the service crystal, and he did that as well! Now, to boot we agreed to trade the insert to a more faded one, once again, no problem! Can you believe this? Steve is an awesome guy and he had every right to be upset at me and refuse to trade back, but he wasn't and he didn't. Instead he was a gentleman and helped me out. These are the types of people we should be buying from on this forum. Steve is a great guy and I just wanted to post this to tell you guys what a super businessman Steve is. Thanks again Steve and I can't wait to get my baby back.

wow, thats awesome after sales/trade service there, two thumbs up

harry in montreal · 27 August 2010, 02:49 AM

I find steve to be super helpful at answering my random questions. I hope to give him a sale in the near future. harry in Montreal

Route 66 · 27 August 2010, 02:54 AM

WOW! Talk about going above and beyond...

Welshwatchman · 27 August 2010, 03:09 AM

Steve is extremely well thought of here at TRF and has been a supporting member here long before his successful venture into the vintage watch business.

They say a man's only as good as his word and Steve's word has been gold.

psv · 27 August 2010, 03:53 AM

Steve is obviously top notch!

Nicko, you are not exactly making yourself shine with all this back and forwards about your 5513, then hating vintages, then wanting another Sub model... ;-)

falko · 27 August 2010, 03:54 AM

S.M = top notch

Zed Homme · 27 August 2010, 03:56 AM

I love reading threads like this....

Bravo to Steve and hopefully you are happy with the return of your 5513...

ParisDakarBmw · 27 August 2010, 03:56 AM

He is a great guy! Many great transactions here, and many more to come!

TSW · 27 August 2010, 03:59 AM

That's how you treat a customer!
What a great gesture Steve

tgoose1 · 27 August 2010, 04:16 AM

And if you think that's the happy ending of this episode of Samurai-5513...please stay tuned.

sakuraba · 27 August 2010, 04:26 AM

Had a similar experience of indecision on my part, but on a smaller scale involving bezel inserts. Steve was very patient, and very quick to communicate.

He's a gem!

sakuraba · 27 August 2010, 04:26 AM

Oh, and pics when you get the watch back with the new insert!

Jocke · 27 August 2010, 04:28 AM

Did he change hands too?

Great story my friend.

Poohsan · 27 August 2010, 05:12 AM

True Gem he is...
Great seller and member here!

Nicko · 27 August 2010, 05:35 AM

Blow me! Opps, did I say that...

FYI Jockstrap, Steve did a full check of the watch, hands included so you can close your piehole.....

You know I love ya...

Quote:

Originally Posted by Jocke

Did he change hands too?

Great story my friend.

therolexguy · 27 August 2010, 05:41 AM

Great story. I've emailed Steve many times asking him questions about dials and bracelets and even though I still haven't bought anything from him YET, he will always answer my PMs...Thanks Steve.

:du de:

Nicko · 27 August 2010, 05:51 AM

Quote:

Originally Posted by therolexguy

Great story. I've emailed Steve many times asking him questions about dials and bracelets and even though I still haven't bought anything from him YET, he will always answer my PMs...Thanks Steve.

:du de:

He has put hp with me from my 16610 saga then the Tudor saga and now this. Along the way he has answered countless horology questions. Always courteous and friendly and prompt.

smallcandle · 27 August 2010, 05:56 AM

Right on the money, Steve! I've bought from Steve before and the entire transaction was like 'glass'. He remains someone that I would buy from with almost no questions asked and feel completely safe in doing so!

Nicko · 27 August 2010, 05:56 AM

Quote:

Originally Posted by sakuraba

Oh, and pics when you get the watch back with the new insert!

Here's a sneak peak Jib, no pearl in it yet, but you get the idea...Pics courtesy of Steve M.

OYSTERMANN · 27 August 2010, 06:04 AM

What a great story to share with us and as for Steve, well, what a great guy!

jcherskine · 27 August 2010, 06:11 AM

Quote:

Originally Posted by Jocke

Did he change hands too?

Great story my friend.

Oh those hands....will they ever be forgotten.

Have to agree though, Steve does genuinely care about his customers and his reputation is second to none, and not just on TRF.

Art 1 · 27 August 2010, 06:14 AM

I met Steve once and had dinner with him and some others, nice guy.

Eric88 · 27 August 2010, 06:17 AM

Steve is a great guy. I've been swapping emails with him periodically for a few months as he was looking for a very specific vintage watch on my behalf. No purchases yet, but his friendly and responsive professionalism leave me with no doubt that he's a stand-up guy!

Nicko · 27 August 2010, 06:27 AM

Quote:

Originally Posted by jcherskine

Oh those hands....will they ever be forgotten.

Have to agree though, Steve does genuinely care about his customers and his reputation is second to none, and not just on TRF.

No, sad to say some are trying to keep it alive...Ehhhh Jockstrap?

Anyway, they are good, just a tad longer, most likely early 5508s as Rolex routinely pulled whatever was in their bin.

sakuraba · 27 August 2010, 07:13 AM

Quote:

Originally Posted by Nicko

Very nice, bro!

Glad you got it back. The dial's just gorgeous, and Steve's right about the faded insert. Good call.

DOUBLE 0 SE7EN · 27 August 2010, 07:17 AM

Steve; I will be your next customer for an16610.. Do you hear me? :)

Jocke · 27 August 2010, 07:20 AM

Quote:

Originally Posted by Nicko

Here's a sneak peak Jib, no pearl in it yet, but you get the idea...Pics courtesy of Steve M.

I just love that Sub.

We all live in yellow submarine,
yellow submarine, yellow submarine,
We all live in yellow submarine,
yellow submarine, yellow submarine.

27 August 2010, 02:43 AM	#1
Nicko Banned Join Date: Aug 2009 Location: Not here anymore Posts: 4,787	This forum is lucky to have a guy like Steve Mulholland There are so many great people here on the forum, but certain ones shine through. In light of recent events I wanted to post my experience so you know what a good seller is like. I don't know if you remember, but I recently traded Steve Mulholland my 5513 for one of his 1680s, well, you know me, I am about as indecisive a person as you will ever meet, I was pissed at myself for trading such a beautiful 5513 and I asked Steve if he would trade back, he said it wasn't a problem! I was shocked, and to boot he had already sold the watch to his wholesaler. Steve went and bought the watch back from his wholesaler! I wanted a new Superdome installed to replace the service crystal, and he did that as well! Now, to boot we agreed to trade the insert to a more faded one, once again, no problem! Can you believe this? Steve is an awesome guy and he had every right to be upset at me and refuse to trade back, but he wasn't and he didn't. Instead he was a gentleman and helped me out. These are the types of people we should be buying from on this forum. Steve is a great guy and I just wanted to post this to tell you guys what a super businessman Steve is. Thanks again Steve and I can't wait to get my baby back.

27 August 2010, 02:47 AM	#3
Dr. Robert 2024 SubLV41 Pledge Member Join Date: Dec 2009 Real Name: Bob Location: U.S.A. Watch: 1655 Posts: 64,251	Steve M. is a good guy! __________________ Founder & Card Carrying Member of the Global Association of Retro-Grouch-Curmudgeons

27 August 2010, 03:09 AM	#7
Welshwatchman "TRF" Member Join Date: Apr 2006 Real Name: Paul Location: Wales, UK Posts: 14,578	Steve is extremely well thought of here at TRF and has been a supporting member here long before his successful venture into the vintage watch business. They say a man's only as good as his word and Steve's word has been gold. __________________ ..33

27 August 2010, 03:59 AM	#12
TSW "TRF" Member Join Date: Feb 2009 Real Name: TSW Location: Le Brassus Watch: Rolex & AP's Posts: 27,449	That's how you treat a customer! What a great gesture Steve __________________ AP Owners Club IG @swiss.watch.connection

27 August 2010, 04:26 AM	#14
sakuraba "TRF" Member Join Date: May 2009 Real Name: Jib Location: SJ, California Watch: sun dial Posts: 8,189	Had a similar experience of indecision on my part, but on a smaller scale involving bezel inserts. Steve was very patient, and very quick to communicate. He's a gem! __________________ F 14000 AirKing black F 16710 GMT Pepsi F 16570 Explorer II white T 16600 SD D 16610 LV "fine quality is remembered long after the pain of spending money" -Steve Mulholland

27 August 2010, 02:46 AM	#2
esm "TRF" Member Join Date: Jul 2008 Real Name: Eric Location: Location,Location Watch: this, bro... Posts: 15,340	great stuff Nicko... And kudos to Steve. Thats how one should treat his/her customers!

27 August 2010, 02:49 AM	#5
harry in montreal "TRF" Member Join Date: Jan 2009 Location: Montreal Watch: The Habs pick 1st! Posts: 3,589	I find steve to be super helpful at answering my random questions. I hope to give him a sale in the near future. harry in Montreal

27 August 2010, 02:54 AM	#6
Route 66 "TRF" Member Join Date: Apr 2010 Real Name: Steve Location: Burbank, CA Watch: 214270 Mark II Posts: 4,121	WOW! Talk about going above and beyond...

27 August 2010, 03:53 AM	#8
psv 2024 Pledge Member Join Date: Oct 2009 Location: USA & France Posts: 11,078	Steve is obviously top notch! Nicko, you are not exactly making yourself shine with all this back and forwards about your 5513, then hating vintages, then wanting another Sub model... ;-)

27 August 2010, 03:54 AM	#9
falko Member Join Date: Dec 2007 Location: Europe Watch: SS black Daytona Posts: 26	S.M = top notch

27 August 2010, 03:56 AM	#10
Zed Homme "TRF" Member Join Date: Jul 2008 Real Name: Chris Location: usa Watch: Rolex Posts: 6,962	I love reading threads like this.... Bravo to Steve and hopefully you are happy with the return of your 5513...

27 August 2010, 03:56 AM	#11
ParisDakarBmw Banned Join Date: Dec 2009 Real Name: Paul Location: New Haven, CT Watch: 116610 Sub-C Posts: 6,552	He is a great guy! Many great transactions here, and many more to come!

27 August 2010, 04:16 AM	#13
tgoose1 "TRF" Member Join Date: May 2009 Location: Louisiana Watch: Rolex Submariner Posts: 668	And if you think that's the happy ending of this episode of Samurai-5513...please stay tuned.

27 August 2010, 04:28 AM	#16
Jocke 2024 SubLV41 Pledge Member Join Date: Apr 2006 Real Name: Jocke Location: Sweden Watch: A dozen of Rolex's Posts: 22,541	Did he change hands too? Great story my friend. __________________ This message is written in perfect swenglish. What is best a custom Rolex or a Rolex that is stuck in custom? Buy a professional camera and you´re a professional photographer, buy a flute and you own a flute.

27 August 2010, 05:12 AM	#17
Poohsan "TRF" Member Join Date: Aug 2007 Real Name: Arron Location: phoenix, AZ Watch: GMT 1675 Posts: 764	True Gem he is... Great seller and member here! __________________ 1680, 1675, 116610LN, GMT Master II, Explorer II, Tudor Big Block 79170

27 August 2010, 05:41 AM	#19
therolexguy 2024 SubLV41 Pledge Member Join Date: Jun 2008 Real Name: Todd Location: US Posts: 3,528	Great story. I've emailed Steve many times asking him questions about dials and bracelets and even though I still haven't bought anything from him YET, he will always answer my PMs...Thanks Steve.:du de:

27 August 2010, 05:56 AM	#21
smallcandle "TRF" Member Join Date: Mar 2009 Real Name: Brian Location: Kansas Watch: 16610, Omega PO Posts: 1,898	Right on the money, Steve! I've bought from Steve before and the entire transaction was like 'glass'. He remains someone that I would buy from with almost no questions asked and feel completely safe in doing so! __________________ Things got out of control and I had to stab a clown...

27 August 2010, 06:04 AM	#23
OYSTERMANN "TRF" Member Join Date: Feb 2008 Real Name: Neil Location: West Midlands UK Watch: DJ,DD,GMTIIc,Sub Posts: 7,063	What a great story to share with us and as for Steve, well, what a great guy! __________________ Neil 116231 SS/RG DATEJUST 2007 118238 YG DAY-DATE 2007 116713 LN SS/YG GMT IIc 2008 116613 LB SS/YG SUBMARINER 2009 216570 SS EXPLORER II 2013 116520 SS DAYTONA 2014

27 August 2010, 06:14 AM	#25
Art 1 Banned Join Date: Feb 2008 Location: Florida, Canada Watch: Rol/Seik/Tud/Omega Posts: 30,244	I met Steve once and had dinner with him and some others, nice guy.

27 August 2010, 06:17 AM	#26
Eric88 "TRF" Member Join Date: Apr 2010 Location: 88 keys Posts: 2,241	Steve is a great guy. I've been swapping emails with him periodically for a few months as he was looking for a very specific vintage watch on my behalf. No purchases yet, but his friendly and responsive professionalism leave me with no doubt that he's a stand-up guy!

27 August 2010, 07:17 AM	#29
DOUBLE 0 SE7EN "TRF" Member Join Date: Jan 2010 Real Name: KAAN Location: ISTANBUL Watch: Explorer-PAM233 Posts: 1,648	Steve; I will be your next customer for an16610.. Do you hear me? :)

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