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Old 27 August 2010, 02:43 AM   #1
Nicko
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Icon14 This forum is lucky to have a guy like Steve Mulholland

There are so many great people here on the forum, but certain ones shine through. In light of recent events I wanted to post my experience so you know what a good seller is like. I don't know if you remember, but I recently traded Steve Mulholland my 5513 for one of his 1680s, well, you know me, I am about as indecisive a person as you will ever meet, I was pissed at myself for trading such a beautiful 5513 and I asked Steve if he would trade back, he said it wasn't a problem! I was shocked, and to boot he had already sold the watch to his wholesaler. Steve went and bought the watch back from his wholesaler! I wanted a new Superdome installed to replace the service crystal, and he did that as well! Now, to boot we agreed to trade the insert to a more faded one, once again, no problem! Can you believe this? Steve is an awesome guy and he had every right to be upset at me and refuse to trade back, but he wasn't and he didn't. Instead he was a gentleman and helped me out. These are the types of people we should be buying from on this forum. Steve is a great guy and I just wanted to post this to tell you guys what a super businessman Steve is. Thanks again Steve and I can't wait to get my baby back.
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Old 27 August 2010, 02:46 AM   #2
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great stuff Nicko... And kudos to Steve.
Thats how one should treat his/her customers!

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Old 27 August 2010, 02:47 AM   #3
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Steve M. is a good guy!
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Old 27 August 2010, 02:47 AM   #4
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Quote:
Originally Posted by Nicko View Post
There are so many great people here on the forum, but certain ones shine through. In light of recent events I wanted to post my experience so you know what a good seller is like. I don't know if you remember, but I recently traded Steve Mulholland my 5513 for one of his 1680s, well, you know me, I am about as indecisive a person as you will ever meet, I was pissed at myself for trading such a beautiful 5513 and I asked Steve if he would trade back, he said it wasn't a problem! I was shocked, and to boot he had already sold the watch to his wholesaler. Steve went and bought the watch back from his wholesaler! I wanted a new Superdome installed to replace the service crystal, and he did that as well! Now, to boot we agreed to trade the insert to a more faded one, once again, no problem! Can you believe this? Steve is an awesome guy and he had every right to be upset at me and refuse to trade back, but he wasn't and he didn't. Instead he was a gentleman and helped me out. These are the types of people we should be buying from on this forum. Steve is a great guy and I just wanted to post this to tell you guys what a super businessman Steve is. Thanks again Steve and I can't wait to get my baby back.
wow, thats awesome after sales/trade service there, two thumbs up
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Old 27 August 2010, 02:49 AM   #5
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I find steve to be super helpful at answering my random questions. I hope to give him a sale in the near future. harry in Montreal
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Old 27 August 2010, 02:54 AM   #6
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WOW! Talk about going above and beyond...
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Old 27 August 2010, 03:09 AM   #7
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Steve is extremely well thought of here at TRF and has been a supporting member here long before his successful venture into the vintage watch business.

They say a man's only as good as his word and Steve's word has been gold.
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Old 27 August 2010, 03:53 AM   #8
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Steve is obviously top notch!

Nicko, you are not exactly making yourself shine with all this back and forwards about your 5513, then hating vintages, then wanting another Sub model... ;-)
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Old 27 August 2010, 03:54 AM   #9
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S.M = top notch
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Old 27 August 2010, 03:56 AM   #10
Zed Homme
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I love reading threads like this....

Bravo to Steve and hopefully you are happy with the return of your 5513...
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Old 27 August 2010, 03:56 AM   #11
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He is a great guy! Many great transactions here, and many more to come!
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Old 27 August 2010, 03:59 AM   #12
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That's how you treat a customer!
What a great gesture Steve
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Old 27 August 2010, 04:16 AM   #13
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And if you think that's the happy ending of this episode of Samurai-5513...please stay tuned.
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Old 27 August 2010, 04:26 AM   #14
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Had a similar experience of indecision on my part, but on a smaller scale involving bezel inserts. Steve was very patient, and very quick to communicate.

He's a gem!
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Old 27 August 2010, 04:26 AM   #15
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Oh, and pics when you get the watch back with the new insert!

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Old 27 August 2010, 04:28 AM   #16
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Did he change hands too?

Great story my friend.
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Old 27 August 2010, 05:12 AM   #17
Poohsan
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True Gem he is...
Great seller and member here!
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Old 27 August 2010, 05:35 AM   #18
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Blow me! Opps, did I say that...

FYI Jockstrap, Steve did a full check of the watch, hands included so you can close your piehole.....
You know I love ya...

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Did he change hands too?

Great story my friend.
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Old 27 August 2010, 05:41 AM   #19
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Great story. I've emailed Steve many times asking him questions about dials and bracelets and even though I still haven't bought anything from him YET, he will always answer my PMs...Thanks Steve.:du de:
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Old 27 August 2010, 05:51 AM   #20
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Great story. I've emailed Steve many times asking him questions about dials and bracelets and even though I still haven't bought anything from him YET, he will always answer my PMs...Thanks Steve.:du de:

He has put hp with me from my 16610 saga then the Tudor saga and now this. Along the way he has answered countless horology questions. Always courteous and friendly and prompt.
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Old 27 August 2010, 05:56 AM   #21
smallcandle
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Right on the money, Steve! I've bought from Steve before and the entire transaction was like 'glass'. He remains someone that I would buy from with almost no questions asked and feel completely safe in doing so!
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Old 27 August 2010, 05:56 AM   #22
Nicko
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Oh, and pics when you get the watch back with the new insert!

Here's a sneak peak Jib, no pearl in it yet, but you get the idea...Pics courtesy of Steve M.

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Old 27 August 2010, 06:04 AM   #23
OYSTERMANN
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What a great story to share with us and as for Steve, well, what a great guy!
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Old 27 August 2010, 06:11 AM   #24
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Did he change hands too?

Great story my friend.
Oh those hands....will they ever be forgotten.

Have to agree though, Steve does genuinely care about his customers and his reputation is second to none, and not just on TRF.
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Old 27 August 2010, 06:14 AM   #25
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I met Steve once and had dinner with him and some others, nice guy.
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Old 27 August 2010, 06:17 AM   #26
Eric88
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Steve is a great guy. I've been swapping emails with him periodically for a few months as he was looking for a very specific vintage watch on my behalf. No purchases yet, but his friendly and responsive professionalism leave me with no doubt that he's a stand-up guy!
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Old 27 August 2010, 06:27 AM   #27
Nicko
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Oh those hands....will they ever be forgotten.

Have to agree though, Steve does genuinely care about his customers and his reputation is second to none, and not just on TRF.
No, sad to say some are trying to keep it alive...Ehhhh Jockstrap? Anyway, they are good, just a tad longer, most likely early 5508s as Rolex routinely pulled whatever was in their bin.
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Old 27 August 2010, 07:13 AM   #28
sakuraba
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Very nice, bro!

Glad you got it back. The dial's just gorgeous, and Steve's right about the faded insert. Good call.
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Old 27 August 2010, 07:17 AM   #29
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Steve; I will be your next customer for an16610.. Do you hear me? :)
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Old 27 August 2010, 07:20 AM   #30
Jocke
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Quote:
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Here's a sneak peak Jib, no pearl in it yet, but you get the idea...Pics courtesy of Steve M.

I just love that Sub.

We all live in yellow submarine,
yellow submarine, yellow submarine,
We all live in yellow submarine,
yellow submarine, yellow submarine.

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Buy a professional camera and you´re a professional
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