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Rodmo · 26 September 2010, 08:00 AM

This may rekindle discussion about the Tudor Heritage Chrono movement however my intent is just to share my experience and perhaps get some insight from other Board members.

I got my new HC about 2 weeks ago and I really love the watch. I posted about it here: http://www.rolexforums.com/showthrea...eritage+chrono

I use the chrono function regularly, to time food prep, parking meters, etc. A few days ago I used the chrono, stopped it and pushed the reset. I noticed that the chrono seconds hand (large orange on the full dial) did not reset to the 12 position, but was at the 11 position. I tried the chrono a few times more, and every time I did the reset, it changed reset position. Alternating anywhere between 11 and 3 on the outer dial. After about five or six tries it has a permanent new reset position between 2 and 3 on the outer dial.

So, back to the AD, and now the watch is off to RSC Toronto. I probably won't see it for 3 to 4 weeks. I suppose this is one of those little things in life that teaches patience, I was whining to my wife about my disappointment, and she said, "well Rod, I am sure there are a few people who would be happy to take that off your hands". You can always count on your partner for the reality check.....

I am still confident in the watch, mainly because I have confidence in Rolex and in particular the RSC. I appreciate that even the best of watches and quality control will not prevent the odd problem. My AD is very good, they only received two HCs in their September shipment (one black face and one grey), and are not expecting to see an HC in their October shipment. All to say, swapping for a new one is not an option.

The Tudor really is a beautiful piece, and on a more positive note my 14060M is finally getting some wrist time as I type this.

Just wondering, has anyone encountered this problem?

Cheers and thanks.........Rod

Watchdog · 26 September 2010, 09:27 AM

LOVE the aesthetics of the new Heritage Chrono, and many I respect tell me there's nothing to worry about with the movement. But stories like yours REALLY make me scared to pull the trigger.

Hope it works out well for you because it is an absolutely beautiful and striking watch.

ersnyder · 26 September 2010, 09:32 AM

Hope the time flies by for you. What a bummer! That watch is a great looking piece!

MortgageGuy · 26 September 2010, 02:26 PM

I am sorry to hear your having issues, hope its back and on your wrist in no time

JUSTROLEXES · 26 September 2010, 02:28 PM

Quote:

Originally Posted by MortgageGuy

I am sorry to hear your having issues, hope its back and on your wrist in no time

I X2 that

and Hope it won't take long

wulu · 26 September 2010, 03:10 PM

I bought my Heritage 2 weeks ago and have been using the chrono daily with no issues. Sorry to here about yours. I'm sure it will be back with no issues

swish77 · 26 September 2010, 03:25 PM

Likewise, bought my Heritage about two weeks ago and no issues. But now I'm nervous.

jay1972 · 26 September 2010, 08:50 PM

I had the same problem, but on a subdial.
As it turned out after a few more weeks the hand fell off and is now loose under the crystal on top of the dial.
Sending for repair shortly

dricig · 26 September 2010, 10:03 PM

I'm sure the service center will make it right quickly.
Good luck, great watch!

dave

Dan Pierce · 26 September 2010, 10:05 PM

I'm sure this is an isolated issue and hope it's back on your wrist ASAP.

dP

Dweller of the Sea · 26 September 2010, 10:11 PM

Sounds like the riveting wasn´t good enough on the chrono hand. This is a common problem, especially on hands that has been removed and refitted several times during services. Rarely seen on new watches, but not uncommon

Engi · 26 September 2010, 10:11 PM

Luckly Tudor will be behind such a problem, I guess that they will change the entire movement.

My personal opinion is that such movement is too fragile, and the movement is a show stopper for me in decision of buying the new Tudor Heritage.

I decided I'll go to another Rolex ...

Ciao

Engi

lolo96706 · 26 September 2010, 10:27 PM

I am sure that it will get taken care of quickly. Hope it won't be long before it gets back to you.

Rodmo · 26 September 2010, 10:31 PM

Thanks for the replies and insights!!

Rod

dsiewmy · 26 September 2010, 10:57 PM

wow, feel bad that this happened to a new watch.

hope it gets back to u soon

dalip · 26 September 2010, 11:23 PM

Sorry to hear. Not good enough for a watch of that price. Hopefully it'll be made right. It's a fine looking piece. It's not common otherwise I'm sure we would know. But it has also been reported in this thread by another member which stops it from being isolated.

Bustelo · 26 September 2010, 11:31 PM

It's important that with any chrono, the hand should be reset as close to 12 as possible to avoid it slipping on its post. I wouldn't recommend resetting the hand any further off than 5 min from 12 either direction (anywhere between 11 and 1 is safe).

Singslinger · 26 September 2010, 11:33 PM

Hope it all works out well (I'm sure it will).

rpryan55 · 27 September 2010, 12:30 AM

What a pain in the neck. I know a bit about this, because this happened to my Daytona - and RSC sent it back to me good as new. Took about two weeks. (It was Dallas.)

Rodmo · 27 September 2010, 12:36 AM

Quote:

Originally Posted by Bustelo

It's important that with any chrono, the hand should be reset as close to 12 as possible to avoid it slipping on its post. I wouldn't recommend resetting the hand any further off than 5 min from 12 either direction (anywhere between 11 and 1 is safe).

Good advice thanks.........

Michael M. · 27 September 2010, 12:41 AM

Hope it all turns out to be okay.

Rani Drama · 27 September 2010, 01:35 AM

It's probably just a loose hand.

Rodmo · 26 October 2010, 12:53 PM

This has a happy ending, and I just wanted to close the loop.

My HC had been with RSC Toronto going on 4 weeks. Apparently it was one of if not the first HC they had opened up, and the watch required a part from Switzerland. My AD was on top of this along with RSC Toronto, and the AD came back to me saying, given the wait, he had a brand new watch waiting for me.

So I am very happy, now wearing the new HC. The AD and Rolex stood behind the product.

Shade · 26 October 2010, 12:55 PM

I guess you got the bad egg of the bunch buddy. But I'm pretty sure Rolex will take good care of it and will come back in great shape! :)

clum19 · 26 October 2010, 01:02 PM

woww great news.

rockyn · 26 October 2010, 03:30 PM

Awesome

Andad · 26 October 2010, 04:28 PM

Good news on you being given a replacement.

I was interested to find out what the problem was given the discussions on the DD module?

It's important that with any chrono, the hand should be reset as close to 12 as possible to avoid it slipping on its post. I wouldn't recommend resetting the hand any further off than 5 min from 12 either direction (anywhere between 11 and 1 is safe).

Regarding this post - can you explain this to me in more detail as I don't understand these limitations?

mailman · 27 October 2010, 05:37 AM

Good to know they gave you a replacement

I wonder what the problem was

Jocke · 27 October 2010, 05:47 AM

Quote:

Originally Posted by directioneng

Good news on you being given a replacement.

I was interested to find out what the problem was given the discussions on the DD module?

It's important that with any chrono, the hand should be reset as close to 12 as possible to avoid it slipping on its post. I wouldn't recommend resetting the hand any further off than 5 min from 12 either direction (anywhere between 11 and 1 is safe).

Regarding this post - can you explain this to me in more detail as I don't understand these limitations?

It's just like they told me don't fiddling with the date between 20:00-04:00 and I can tell you that is not good.
I do that and 9 months later we got a son.

Andad · 27 October 2010, 05:06 PM

Nearly spat my chardy across the room.

26 September 2010, 08:00 AM	#1
Rodmo "TRF" Member Join Date: Aug 2006 Location: Canada Watch: 3 Subs/2 Daytonas Posts: 305	New Tudor Heritage Chrono back to RSC for Repair This may rekindle discussion about the Tudor Heritage Chrono movement however my intent is just to share my experience and perhaps get some insight from other Board members. I got my new HC about 2 weeks ago and I really love the watch. I posted about it here: http://www.rolexforums.com/showthrea...eritage+chrono I use the chrono function regularly, to time food prep, parking meters, etc. A few days ago I used the chrono, stopped it and pushed the reset. I noticed that the chrono seconds hand (large orange on the full dial) did not reset to the 12 position, but was at the 11 position. I tried the chrono a few times more, and every time I did the reset, it changed reset position. Alternating anywhere between 11 and 3 on the outer dial. After about five or six tries it has a permanent new reset position between 2 and 3 on the outer dial. So, back to the AD, and now the watch is off to RSC Toronto. I probably won't see it for 3 to 4 weeks. I suppose this is one of those little things in life that teaches patience, I was whining to my wife about my disappointment, and she said, "well Rod, I am sure there are a few people who would be happy to take that off your hands". You can always count on your partner for the reality check..... I am still confident in the watch, mainly because I have confidence in Rolex and in particular the RSC. I appreciate that even the best of watches and quality control will not prevent the odd problem. My AD is very good, they only received two HCs in their September shipment (one black face and one grey), and are not expecting to see an HC in their October shipment. All to say, swapping for a new one is not an option. The Tudor really is a beautiful piece, and on a more positive note my 14060M is finally getting some wrist time as I type this. Just wondering, has anyone encountered this problem? Cheers and thanks.........Rod

26 September 2010, 02:26 PM	#4
MortgageGuy "TRF" Member Join Date: Jun 2009 Real Name: Adam Location: Orlando, Florida Watch: Me Posts: 9,935	I am sorry to hear your having issues, hope its back and on your wrist in no time __________________ The richest people in the world look for and build NETWORKS, Everyone else looks for work... Robert Kiyosaki

26 September 2010, 03:10 PM	#6
wulu "TRF" Member Join Date: May 2009 Location: canada Posts: 118	I bought my Heritage 2 weeks ago and have been using the chrono daily with no issues. Sorry to here about yours. I'm sure it will be back with no issues __________________ Rolex Daytona Z 116509, Day-Date, Deepsea Tudor Heritage Black Dial AP ROO Panda JLC Master Compressor Diver Chrono

26 September 2010, 10:05 PM	#10
Dan Pierce 2024 Pledge Member Join Date: Dec 2006 Real Name: D'OH! Location: Kentucky Watch: Rolex-1 Tudor-3 Posts: 36,217	I'm sure this is an isolated issue and hope it's back on your wrist ASAP. dP __________________ TRF Member# 1668 Bass Player in TRF "AFTER DARK" Bar & NightClub Band Commander-in-Chief of The Nylon Nation The Crown & Shield Club Honorary Member of P-Club

26 September 2010, 11:23 PM	#16
dalip "TRF" Member Join Date: Sep 2009 Real Name: Dalip Location: Mumbai and Perth Watch: Rolex PAM Omega Posts: 18,656	Sorry to hear. Not good enough for a watch of that price. Hopefully it'll be made right. It's a fine looking piece. It's not common otherwise I'm sure we would know. But it has also been reported in this thread by another member which stops it from being isolated. __________________ ------------------------------------------------------------ *"The liar's punishment is not in the least that he is not believed, but that he cannot believe anyone else." George Bernard Shaw*

26 September 2010, 09:27 AM	#2
Watchdog "TRF" Member Join Date: Feb 2009 Real Name: Junkyard Dog Location: The Doghouse Watch: I can't tell time Posts: 6,822	LOVE the aesthetics of the new Heritage Chrono, and many I respect tell me there's nothing to worry about with the movement. But stories like yours REALLY make me scared to pull the trigger. Hope it works out well for you because it is an absolutely beautiful and striking watch.

26 September 2010, 09:32 AM	#3
ersnyder 2024 Pledge Member Join Date: Jul 2009 Real Name: Eric Location: Long Beach CA USA Watch: Rolex Explorer II Posts: 4,102	Hope the time flies by for you. What a bummer! That watch is a great looking piece!

26 September 2010, 03:25 PM	#7
swish77 2024 Pledge Member Join Date: Jan 2009 Real Name: Aaron Location: CT/NYC Watch: ing the time! Posts: 7,001	Likewise, bought my Heritage about two weeks ago and no issues. But now I'm nervous.

26 September 2010, 08:50 PM	#8
jay1972 "TRF" Member Join Date: Dec 2009 Location: Melbourne, Aust Posts: 12	I had the same problem, but on a subdial. As it turned out after a few more weeks the hand fell off and is now loose under the crystal on top of the dial. Sending for repair shortly

26 September 2010, 10:03 PM	#9
dricig "TRF" Member Join Date: Sep 2010 Real Name: Dave Location: NY Metro Posts: 680	I'm sure the service center will make it right quickly. Good luck, great watch! dave

26 September 2010, 10:11 PM	#11
Dweller of the Sea "TRF" Member Join Date: Jul 2010 Location: EU Watch: ing TRF Posts: 576	Sounds like the riveting wasn´t good enough on the chrono hand. This is a common problem, especially on hands that has been removed and refitted several times during services. Rarely seen on new watches, but not uncommon

26 September 2010, 10:11 PM	#12
Engi "TRF" Member Join Date: Jan 2008 Location: Everywhere Posts: 1,434	Luckly Tudor will be behind such a problem, I guess that they will change the entire movement. My personal opinion is that such movement is too fragile, and the movement is a show stopper for me in decision of buying the new Tudor Heritage. I decided I'll go to another Rolex ... Ciao Engi

26 September 2010, 10:27 PM	#13
lolo96706 "TRF" Member Join Date: Dec 2009 Real Name: Jeff Location: Hawaii Watch: Milgauss GV - V Posts: 202	I am sure that it will get taken care of quickly. Hope it won't be long before it gets back to you.

26 September 2010, 10:31 PM	#14
Rodmo "TRF" Member Join Date: Aug 2006 Location: Canada Watch: 3 Subs/2 Daytonas Posts: 305	Thanks for the replies and insights!! Rod

26 September 2010, 10:57 PM	#15
dsiewmy "TRF" Member Join Date: Jul 2010 Location: Malaysia Posts: 243	wow, feel bad that this happened to a new watch. hope it gets back to u soon

26 September 2010, 11:31 PM	#17
Bustelo "TRF" Member Join Date: Aug 2008 Location: FL Watch: maker Posts: 177	It's important that with any chrono, the hand should be reset as close to 12 as possible to avoid it slipping on its post. I wouldn't recommend resetting the hand any further off than 5 min from 12 either direction (anywhere between 11 and 1 is safe).

26 September 2010, 11:33 PM	#18
Singslinger "TRF" Member Join Date: Sep 2008 Location: singapore Posts: 6,424	Hope it all works out well (I'm sure it will).

27 September 2010, 12:30 AM	#19
rpryan55 "TRF" Member Join Date: Jan 2007 Real Name: Dick Location: USA Watch: SubND,DD,SSDaytona Posts: 2,257	What a pain in the neck. I know a bit about this, because this happened to my Daytona - and RSC sent it back to me good as new. Took about two weeks. (It was Dallas.) __________________ “The only reason for time ....................... is so that everything doesn't happen at once." Albert Einstein

27 September 2010, 12:41 AM	#21
Michael M. Banned Join Date: Aug 2010 Location: Newport Beach, CA Posts: 8,391	Hope it all turns out to be okay.

27 September 2010, 01:35 AM	#22
Rani Drama "TRF" Member Join Date: Aug 2010 Location: Canada Watch: 116610LN Sub Posts: 427	It's probably just a loose hand.

26 October 2010, 12:53 PM	#23
Rodmo "TRF" Member Join Date: Aug 2006 Location: Canada Watch: 3 Subs/2 Daytonas Posts: 305	This has a happy ending, and I just wanted to close the loop. My HC had been with RSC Toronto going on 4 weeks. Apparently it was one of if not the first HC they had opened up, and the watch required a part from Switzerland. My AD was on top of this along with RSC Toronto, and the AD came back to me saying, given the wait, he had a brand new watch waiting for me. So I am very happy, now wearing the new HC. The AD and Rolex stood behind the product.

26 October 2010, 12:55 PM	#24
Shade "TRF" Member Join Date: Jan 2010 Real Name: Norman Location: Jakarta Watch: All of 'em.. Posts: 2,926	I guess you got the bad egg of the bunch buddy. But I'm pretty sure Rolex will take good care of it and will come back in great shape! :) __________________ My collections.. Plus PAM 233, 232, 249 & PAM 417.

26 October 2010, 01:02 PM	#25
clum19 "TRF" Member Join Date: Sep 2010 Real Name: Chris Location: NY Watch: SubC/Seamaster Posts: 235	woww great news. __________________ Rolex Submariner 116610 LN Vintage Omega Seamaster

26 October 2010, 03:30 PM	#26
rockyn "TRF" Member Join Date: Sep 2008 Real Name: Robyn Location: nanaimo canada Watch: GMT IIc Posts: 479	Awesome

26 October 2010, 04:28 PM	#27
Andad 2024 SubLV41 Pledge Member Join Date: Nov 2006 Real Name: Eddie Location: Australia Watch: A few. Posts: 37,534	Good news on you being given a replacement. I was interested to find out what the problem was given the discussions on the DD module? It's important that with any chrono, the hand should be reset as close to 12 as possible to avoid it slipping on its post. I wouldn't recommend resetting the hand any further off than 5 min from 12 either direction (anywhere between 11 and 1 is safe). Regarding this post - can you explain this to me in more detail as I don't understand these limitations? __________________ E

27 October 2010, 05:37 AM	#28
mailman TRF Moderator & SubLV41 2024 Patron Join Date: Oct 2005 Location: . Watch: 126610LN Posts: 35,510	Good to know they gave you a replacement I wonder what the problem was __________________ JJ

27 October 2010, 05:06 PM	#30
Andad 2024 SubLV41 Pledge Member Join Date: Nov 2006 Real Name: Eddie Location: Australia Watch: A few. Posts: 37,534	Nearly spat my chardy across the room. __________________ E

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