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Squidrow · 17 December 2010, 08:16 AM

Recently sent my 10yr old two-tone sub in for service. The bracelet was badly worn as well as pins holding bracelet to clasp. The watch takes a beating as I am in marine salvage and vessel recovery business and the watch has literally been on my wrist for 10 years. When the watch was returned the first time I was not happy with the bracelet repair and sent it back to Rami, the customer service manager. He was great and personally oversaw the bracelet repair and called me after he had reviewed the work. Rami told me it looked great and sent it to me quickly. Well I just received watch and bracelet looks like new and I am most pleased with the work and promptness of service. RUSA went above and beyond to make a customer happy and I am most appreciative. They did not charge me for the second service and were apologetic it was not taken care during routine service. This is my 3rd Rolex in 35 years and because of service like this, I will continue to be a loyal customer. I was tempted to trade my old TT on a "new old style sea-dweller" but I am glad I kept my old Submariner. Thanks Rolex

SCA · 17 December 2010, 08:22 AM

Great to hear they were happy to make things right & satisfy you!

I have a few issues pertaining to my recent service at the Dallas RSC & hopefully they will resolve them even though the temperament has changed since I reported it.

boa2 · 17 December 2010, 08:30 AM

So glad to hear. Thank you very much for sharing this, and enjoy that wonderful watch!

youngr · 17 December 2010, 08:33 AM

Great storey would love to see some pics

Rags · 17 December 2010, 08:37 AM

I would expect nothing less from a RSC. They charge an enormous amount for servicing & I would expect that watch to come back perfect.

dannyboy123 · 17 December 2010, 08:52 AM

I've sort of been thru something similar - well not really - in as much as I today got my 12yr old sub back from it's first service. When they get it right, which they did for me, they get it right. My watch is "as new". I thought they just lubed 'em up and that was that. No. They polish out every mark, give you a new bezel, bla bla bla. I can't get over how immaculate mine looks. I wore it everyday for 11yrs and there were a fair few deep gouges etc on it. All gone!

Lion · 17 December 2010, 09:54 AM

I had an issue with the crown on my GMT Pepsi while it was still under warranty and my AD sent it to the New York RSC for service. It was gone for six weeks but they decided to do a complete service on my watch. I'm happy to say that upon it's return I'm very satisfied with the work they did and as an added bonus they did a great job on the regulation. It has now lost only one second since I adjusted the date and time on December 1st!!!

Puffy · 17 December 2010, 07:08 PM

pics or it didn't happen

johnbeth · 17 December 2010, 07:13 PM

SkyKing31 · 17 December 2010, 07:15 PM

I love RUSA in NYC .. They have always treated me well, and they have always done great service on my watches as well as my parents watches .. I remember sending my mom's TT ladies date for service .. When she got it back, she somehow broke the braclet .. I sent it back to Rolex and they fixed it at no cost .. The damage was my mothers fault

Squidrow · 18 December 2010, 05:34 AM

Someone wanted a pic, of refurbed Sub. Here is a lousy iPhone pic. I'll take it off my wrist in ten years to have it refurbed once again, but it will stay on until then. Happy Holidays to all.
Squid

CJMoffitt · 14 May 2013, 01:24 PM

Will RUSA contact me when they receive my watch? I'm worried sick.

kngzfrd · 14 May 2013, 02:28 PM

That looks great!

TSts · 14 May 2013, 02:35 PM

Why dig up a 2.5 year old thread?

ttmedical · 14 May 2013, 02:39 PM

Quote:

Originally Posted by TSts

Why dig up a 2.5 year old thread?

+1...

cop414 · 14 May 2013, 09:12 PM

Quote:

Originally Posted by TSts

Why dig up a 2.5 year old thread?

I was kinda wondering the same...

padi56 · 14 May 2013, 09:51 PM

Quote:

Originally Posted by CJMoffitt

Will RUSA contact me when they receive my watch? I'm worried sick.

Yes got to ask why and time to put it back underground

17 December 2010, 08:16 AM	#1
Squidrow "TRF" Member Join Date: Apr 2010 Location: Massachusetts Posts: 36	Kudos to Rolex Service Center, New York (RUSA) Recently sent my 10yr old two-tone sub in for service. The bracelet was badly worn as well as pins holding bracelet to clasp. The watch takes a beating as I am in marine salvage and vessel recovery business and the watch has literally been on my wrist for 10 years. When the watch was returned the first time I was not happy with the bracelet repair and sent it back to Rami, the customer service manager. He was great and personally oversaw the bracelet repair and called me after he had reviewed the work. Rami told me it looked great and sent it to me quickly. Well I just received watch and bracelet looks like new and I am most pleased with the work and promptness of service. RUSA went above and beyond to make a customer happy and I am most appreciative. They did not charge me for the second service and were apologetic it was not taken care during routine service. This is my 3rd Rolex in 35 years and because of service like this, I will continue to be a loyal customer. I was tempted to trade my old TT on a "new old style sea-dweller" but I am glad I kept my old Submariner. Thanks Rolex Last edited by Squidrow; 17 December 2010 at 08:18 AM.. Reason: spelling

17 December 2010, 08:30 AM	#3
boa2 2024 Pledge Member Join Date: Oct 2007 Real Name: Howard Location: Utah Watch: Lover Posts: 3,939	So glad to hear. Thank you very much for sharing this, and enjoy that wonderful watch! __________________ "Facts and truth really don't have much to do with each other."

17 December 2010, 08:33 AM	#4
youngr "TRF" Member Join Date: Mar 2008 Real Name: Richard Location: England Watch: 16610 & 16710 Posts: 899	Great storey would love to see some pics __________________ SS Submariner Date "V" SS GMT Master II Pepsi "D"

17 December 2010, 08:37 AM	#5
Rags 2024 Pledge Member Join Date: Jan 2009 Real Name: Chuck Location: SW Florida Watch: 16233,16610,214270 Posts: 11,196	I would expect nothing less from a RSC. They charge an enormous amount for servicing & I would expect that watch to come back perfect. __________________ 16233 Y Serial Datejust 16610 Z Serial Submariner 214270 Explorer *114300 Oyster Perpetual* *76200 Tudor Date+Day*

17 December 2010, 09:54 AM	#7
Lion "TRF" Member Join Date: Jan 2009 Real Name: Leo Location: Midwest Watch: GMT-II 16710 PEPSI Posts: 21,461	I had an issue with the crown on my GMT Pepsi while it was still under warranty and my AD sent it to the New York RSC for service. It was gone for six weeks but they decided to do a complete service on my watch. I'm happy to say that upon it's return I'm very satisfied with the work they did and as an added bonus they did a great job on the regulation. It has now lost only one second since I adjusted the date and time on December 1st!!! __________________ SS GMT-II 16710 PEPSI(Z-serial#) THE ONLY DIFFERENCE BETWEEN MEN AND BOYS IS THE PRICE OF THE TOYS!!! MontBlanc Meisterstuck Doue Silver Barley MontBlanc Meisterstuck Solitaire Doue Signum Proud Card Carrying Member of the Curmudgeons.....Yikes!!!

17 December 2010, 08:22 AM	#2
SCA Member Join Date: Aug 2010 Location: SC Posts: 128	Great to hear they were happy to make things right & satisfy you! I have a few issues pertaining to my recent service at the Dallas RSC & hopefully they will resolve them even though the temperament has changed since I reported it.

17 December 2010, 08:52 AM	#6
dannyboy123 "TRF" Member Join Date: Oct 2010 Location: LonZealand Posts: 830	I've sort of been thru something similar - well not really - in as much as I today got my 12yr old sub back from it's first service. When they get it right, which they did for me, they get it right. My watch is "as new". I thought they just lubed 'em up and that was that. No. They polish out every mark, give you a new bezel, bla bla bla. I can't get over how immaculate mine looks. I wore it everyday for 11yrs and there were a fair few deep gouges etc on it. All gone!

17 December 2010, 07:08 PM	#8
Puffy "TRF" Member Join Date: Oct 2009 Location: Here and there Posts: 12,485	pics or it didn't happen __________________ Fine Quality is Long Remembered After the Pain of Spending Money is Forgotten

17 December 2010, 07:13 PM	#9
johnbeth "TRF" Member Join Date: Jul 2010 Real Name: John Location: Australia Watch: Depends on mood. Posts: 9,536

17 December 2010, 07:15 PM	#10
SkyKing31 "TRF" Member Join Date: Nov 2010 Location: Manalapan Florida Watch: Tridor Masterpiece Posts: 2,819	I love RUSA in NYC .. They have always treated me well, and they have always done great service on my watches as well as my parents watches .. I remember sending my mom's TT ladies date for service .. When she got it back, she somehow broke the braclet .. I sent it back to Rolex and they fixed it at no cost .. The damage was my mothers fault

18 December 2010, 05:34 AM	#11
Squidrow "TRF" Member Join Date: Apr 2010 Location: Massachusetts Posts: 36	Someone wanted a pic, of refurbed Sub. Here is a lousy iPhone pic. I'll take it off my wrist in ten years to have it refurbed once again, but it will stay on until then. Happy Holidays to all. Squid Attached Images

14 May 2013, 01:24 PM	#12
CJMoffitt "TRF" Member Join Date: May 2013 Location: San Diego Posts: 1	Will RUSA contact me when they receive my watch? I'm worried sick.

14 May 2013, 02:28 PM	#13
kngzfrd "TRF" Member Join Date: Apr 2013 Real Name: Matt Location: Orange County, CA Posts: 352	That looks great! __________________ Submariner 168000. SN 9188***

14 May 2013, 02:35 PM	#14
TSts "TRF" Member Join Date: Dec 2009 Location: So-Cal USA Posts: 1,067	Why dig up a 2.5 year old thread? __________________ 116710LN 116300blro

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