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Rootbeer · 25 February 2011, 02:02 AM

I was earwigging in my local AD at lunchtime and a chap had brought in a Rolex to be sent away for service.

He was quoted 25 weeks for turnaround:

4 weeks to get a letter back quoting for an repairs
1 week allowed to accept quote
20 weeks turnaround from there to get his watch back from Rolex

Really glad mine (hopefully) won't need a sevice for a few years yet!

The GMT Master · 25 February 2011, 02:09 AM

25 weeks is a bit of an overestimate to be honest. Services are beginning to come back a bit quicker now, 12-14 weeks from proceed as a general rule. It's never been as bad as 25 weeks, at least not in my experience

Puffy · 25 February 2011, 02:25 AM

i've also been quoted 12-14 weeks

padi56 · 25 February 2011, 02:32 AM

Quote:

Originally Posted by Rootbeer

I was earwigging in my local AD at lunchtime and a chap had brought in a Rolex to be sent away for service.

He was quoted 25 weeks for turnaround:

4 weeks to get a letter back quoting for an repairs
1 week allowed to accept quote
20 weeks turnaround from there to get his watch back from Rolex

Really glad mine (hopefully) won't need a sevice for a few years yet!

But you must remember it takes 12 months to make a Rolex oyster so Rolex used to state.So perhaps a quote of 25 weeks to service one is bordering on the ridicules too. Much like there quote it takes 12 months to make a Rolex oyster.

arttay10 · 25 February 2011, 02:45 AM

Quote:

Originally Posted by Rootbeer

I was earwigging in my local AD at lunchtime and a chap had brought in a Rolex to be sent away for service.

He was quoted 25 weeks for turnaround:

4 weeks to get a letter back quoting for an repairs
1 week allowed to accept quote
20 weeks turnaround from there to get his watch back from Rolex

Really glad mine (hopefully) won't need a sevice for a few years yet!

Your spot on....

I got quoted the exact same figures directly off the Kings Hill Service Lady.....

It does depend on the calibre of movement - but its 20x weeks 'worst case' for service which starts when you approve the quotation - of which I was quoted a 5 week delay in getting these out....

I suppose you have to bear in mind they will quote 'worst case figures' but that is whats being 'quoted.'

EchoBlueUK · 25 February 2011, 04:19 AM

I had the same quote last week. 25 week turnaround looks about right even though it's ridiculous.

jamesbondOO7 · 25 February 2011, 04:24 AM

That will make people buy a second watch to cover that period. Clever. Totally unacceptable but clever. I remember with sheer horror the last time I had to wait to 2 months to get mine back when I did not have another Rolex (just an Omega) to wear during that time. Now I can be more relaxed.....

scrog10 · 25 February 2011, 04:37 AM

Just done a few calculations. I'm assuming Rolex make around 1,000000 watches a year now. Working five days a week and allowing them xmas day and new years day off. Working 12 hours a day, they would make 161 watches per hour. That's 2.7 per minute or one watch every 22.2 seconds.
So 25 weeks for a service of one watch does sound a fair bit off par.

cornerstore · 25 February 2011, 05:29 AM

Single biggest threat to the watch industry ..lack of repair people and getting worse,tell your kids big job opps.

http://www.capetowndiamond.com/whats...irarticle.html

http://www.ehow.com/about_6629145_ho...education.html

ibramr · 26 February 2011, 08:26 AM

Greetings to all. Would UK Rolex owners get shorter turn around time if they use RSC in France, Ireland, or Holland? Would appreciate your advice. Best regards.

HL65 · 26 February 2011, 08:29 AM

I know my Milsub was at Bexley for a good 4 months or so.

NMS75 · 26 February 2011, 08:31 AM

They tell you 25 weeks so you buy another Rolex (because you can't bear to be without one for that long) then yours comes back fully serviced in 12 weeks so you think it was quick. Yes, all very clever...

M

alanski · 26 February 2011, 10:49 AM

6 months near enough to the day for my 1680 i picked up the other day

left in august came back last wk

less the 2/3 wks shutdown for christmas / new yr so still circa 20/21 wks
from start to finish .

but as my friend has said the mother ship of bexley is imho the best
and a must for your special pieces as they are one of the very few rsc that will still service vintage these days .

it is worth the wait as the job they do is spot on and the finish is impeccable
just my 2 cents worth

Al

stokesey · 2 March 2011, 08:41 AM

Hi - How are the watches returned from the UK RSC, are they boxed with fresh warranty etc?

Thanks.

mickyvee · 2 March 2011, 08:54 AM

Last year, I was told it would take RSC 16 weeks to service my Sub. Totally unacceptable IMO. So I took it to my local AD, where their in house watchmaker serviced, re-calibrated, re-sealed, and polished it to perfection. In three weeks. All for £300. I know where I'll be going next time.

bayerische · 2 March 2011, 09:06 AM

Quote:

Originally Posted by mickyvee

Last year, I was told it would take RSC 16 weeks to service my Sub. Totally unacceptable IMO. So I took it to my local AD, where their in house watchmaker serviced, re-calibrated, re-sealed, and polished it to perfection. In three weeks. All for £300. I know where I'll be going next time.

That's what I would do too!

The GMT Master · 2 March 2011, 09:27 AM

Quote:

Originally Posted by stokesey

Hi - How are the watches returned from the UK RSC, are they boxed with fresh warranty etc?

Thanks.

They're sent in protective shipping boxes, with a two year service warranty card

25 February 2011, 02:02 AM	#1
Rootbeer "TRF" Member Join Date: Sep 2010 Real Name: Sam Location: USA Watch: Milgauss GV Posts: 534	UK Rolex service turnaround - 25 weeks? I was earwigging in my local AD at lunchtime and a chap had brought in a Rolex to be sent away for service. He was quoted 25 weeks for turnaround: 4 weeks to get a letter back quoting for an repairs 1 week allowed to accept quote 20 weeks turnaround from there to get his watch back from Rolex Really glad mine (hopefully) won't need a sevice for a few years yet!

25 February 2011, 02:25 AM	#3
Puffy "TRF" Member Join Date: Oct 2009 Location: Here and there Posts: 12,485	i've also been quoted 12-14 weeks __________________ Fine Quality is Long Remembered After the Pain of Spending Money is Forgotten

25 February 2011, 04:24 AM	#7
jamesbondOO7 "TRF" Member Join Date: Oct 2010 Real Name: BondJamesBond Location: The Algarve Watch: Rolex or nothing Posts: 4,081	That will make people buy a second watch to cover that period. Clever. Totally unacceptable but clever. I remember with sheer horror the last time I had to wait to 2 months to get mine back when I did not have another Rolex (just an Omega) to wear during that time. Now I can be more relaxed..... __________________ ♛ 5-digit Rolex or nothing ♛

25 February 2011, 04:37 AM	#8
scrog10 "TRF" Member Join Date: Nov 2009 Real Name: Simon Location: Devon U.K Watch: Rolex GMT 2c Posts: 240	Just done a few calculations. I'm assuming Rolex make around 1,000000 watches a year now. Working five days a week and allowing them xmas day and new years day off. Working 12 hours a day, they would make 161 watches per hour. That's 2.7 per minute or one watch every 22.2 seconds. So 25 weeks for a service of one watch does sound a fair bit off par. __________________ IWC Aquatimer 2000, Rolex GMT 2c[SIGPIC][/SIGPIC], Breitling Aerospace.

26 February 2011, 08:29 AM	#11
HL65 TRF Moderator & 2024 SubLV41 Patron Join Date: Dec 2007 Real Name: Ken Location: SW Florida Watch: One on my wrist. Posts: 64,006	I know my Milsub was at Bexley for a good 4 months or so. __________________ *SPEM SUCCESSUS ALIT*

25 February 2011, 02:09 AM	#2
The GMT Master "TRF" Member Join Date: Jul 2008 Real Name: Chris Location: England Posts: 8,150	25 weeks is a bit of an overestimate to be honest. Services are beginning to come back a bit quicker now, 12-14 weeks from proceed as a general rule. It's never been as bad as 25 weeks, at least not in my experience

25 February 2011, 04:19 AM	#6
EchoBlueUK "TRF" Member Join Date: May 2009 Location: UK Posts: 1,543	I had the same quote last week. 25 week turnaround looks about right even though it's ridiculous.

25 February 2011, 05:29 AM	#9
cornerstore "TRF" Member Join Date: Sep 2009 Location: Canada Posts: 4,010	Single biggest threat to the watch industry ..lack of repair people and getting worse,tell your kids big job opps. http://www.capetowndiamond.com/whats...irarticle.html http://www.ehow.com/about_6629145_ho...education.html

26 February 2011, 08:26 AM	#10
ibramr "TRF" Member Join Date: Feb 2010 Location: usa Posts: 173	Greetings to all. Would UK Rolex owners get shorter turn around time if they use RSC in France, Ireland, or Holland? Would appreciate your advice. Best regards.

26 February 2011, 08:31 AM	#12
NMS75 Member Join Date: Jul 2010 Real Name: Mark Location: United Kingdom Watch: 16610 & 116710LN Posts: 559	They tell you 25 weeks so you buy another Rolex (because you can't bear to be without one for that long) then yours comes back fully serviced in 12 weeks so you think it was quick. Yes, all very clever... M

26 February 2011, 10:49 AM	#13
alanski "TRF" Member Join Date: Mar 2010 Location: UK Posts: 196	6 months near enough to the day for my 1680 i picked up the other day left in august came back last wk less the 2/3 wks shutdown for christmas / new yr so still circa 20/21 wks from start to finish . but as my friend has said the mother ship of bexley is imho the best and a must for your special pieces as they are one of the very few rsc that will still service vintage these days . it is worth the wait as the job they do is spot on and the finish is impeccable just my 2 cents worth Al

2 March 2011, 08:41 AM	#14
stokesey "TRF" Member Join Date: Feb 2011 Location: UK Watch: 16710 Posts: 23	Hi - How are the watches returned from the UK RSC, are they boxed with fresh warranty etc? Thanks.

2 March 2011, 08:54 AM	#15
mickyvee Member Join Date: Jul 2009 Real Name: mick vigano Location: UK Watch: SS Sub 16610 Posts: 263	Last year, I was told it would take RSC 16 weeks to service my Sub. Totally unacceptable IMO. So I took it to my local AD, where their in house watchmaker serviced, re-calibrated, re-sealed, and polished it to perfection. In three weeks. All for £300. I know where I'll be going next time.

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