Rolex paperwork issues...

[dalew]

The son has bought his 1st bnib rolex watch today at local AD yesterday. When I checked the paperwork for him seems the salesman has somehow entered wrong street name and house no. on warrantee card apart from spelling his surname wrong. He also took out the 0% interest free payment option and guess what he spelt the surname wrong there too...! Guess I'm going to have to take it back to check it's been registered properly and the right surname for bank details. It only slight errors but he now has a watch with registration details incorrect...! The warrantee card is the main issue, is the dealer able to get another one to fill in correctly or do rolex only provide one card...?!

[Chris B]

Doubt that your son will get a replacement warranty card,

However as the watch isn't lost or stolen (plus your son has purchase receipts for good measure) there wont be an issue if your son experiences any probs within the next 2 yrs

As for the AD registering the watch, afaik, Rolex data base only registers watches with owners when invoking any service/warranty work.

On the grand scale of things the AD's incompetance its only a blip

Hope your son enjoys his watch

[dalew]

It's only a day old and if they can't resolve the warranty card issue then he can return the watch as per receipt as it states 14 days return if unused. There call really...?! The whole idea of buying new is to put your details on the paperwork, otherwise you go second market and save pounds...

[watchf]

Originally Posted by dalew

When I checked the paperwork for him seems the salesman has somehow entered wrong street name and house no. on warrantee card apart from spelling his surname wrong. He also took out the 0% interest free payment option and guess what he spelt the surname wrong there too...!

Its just astonishing reading that. How can someone closing the deal on a few thousand dollar watch be so careless in not only getting the surname wrong but the house no. and street name wrong as well! Doesn't have much pride in his/her work is all I can say

[padi56]

Originally Posted by watchf

Its just astonishing reading that. How can someone closing the deal on a few thousand dollar watch be so careless in not only getting the surname wrong but the house no. and street name wrong as well! Doesn't have much pride in his/her work is all I can say

Would tend to agree but surely the buyer should have checked the details were correct before signing, plus the details on the warranty before leaving the store.

[watchf]

Originally Posted by padi56

Would tend to agree but surely the buyer should have checked the details were correct before signing, plus the details on the warranty before leaving the store.

Yeah I guess it works both ways but an AD salesperson who sells Rolex day-in day-out for a living should be meticulous in this detail compared to a customer who might be too excited and overwhelmed by the occasional or once in a lifetime luxury watch purchase and not checking the details.

[padi56]

Originally Posted by watchf

Yeah I guess it works both ways but an AD salesperson who sells Rolex day-in day-out for a living should be meticulous in this detail compared to a customer who might be too excited and overwhelmed by the occasional or once in a lifetime luxury watch purchase and not checking the details.

Speaking for myself I would never sign for anything unless I read the document throughly.Would agree the AD was lax in his spelling etc but so IMHO was the buyer for not checking the paperwork etc.But its not the end of the world and it should be sorted quite easily.

[HL65]

Agree - when spending that much money on something you need to make sure all details are in order. Also- you would think salesman would be more detail oriented. I think it falls on both buyer and seller but again is easy to sort out.

[The GMT Master]

You can get a replacement guarantee from Rolex for a price of £50 - if the salesperson's mistake has caused problems, then perhaps you should suggest that they replace it gratis as a gesture of goodwill

[Sherwooddavid]

If it was me and I just spent several thousand dollars on a Rolex I would have it corrected or would be going to the manager or owner. Thats sloppy work by the AD and Iagree that if the paperwork is not in order you might as well buy from the grey market and save some money.

[globalmedia33]

Another AD sales person, sloppy work.

[Art 1]

I wouldn't be at all happy with that and would want new paper work or a new watch with the paper work filled out properly.

[sherwin]

Id be going back to the AD and see what they can do to solve the problem. One of the advantages of buying brand new is having your name on the card (some opt not to have the name).

[ingoodtime]

Originally Posted by watchf

Its just astonishing reading that. How can someone closing the deal on a few thousand dollar watch be so careless in not only getting the surname wrong but the house no. and street name wrong as well! Doesn't have much pride in his/her work is all I can say

Or is just stupid, stupid, stupid as my wife likes to say.

[springer]

The dealer can obtain a new warranty card from Rolex. In the USA it cost $100. The dealer has to request this card, it can not be done by the buyer. I would request the new card due to the spelling errors.

[Speed]

Spelling is hard.

Hope you get it sorted.

[DHG0388]

Would not worry about the warranty card, you have the receipt when you bought it.
It is misspelled, not like they put some totally different name from Russia or something on it. ( I am guessing here)

Would not worry about the bank, if they don't want to take your money then keep it.
You already have the watch.

[tschiemer]

I routinely for safety check these when buying after previous experiences in Omega purchases where one salesperson did not even complete the warranty card and I had to go back to the store or would do so incompletely in another instance. So far, knock on wood, I have had no issues with the Rolex AD since switching to Rolexes, but people are human and in the busy stores can make mistakes by getting in a hurry. The quality of the Rolex RSC however will certainly never have an issue if your son has to have service in his warranty period.

[arabesque]

It is understandable if person filling papers is a pimpled-faced 16 year old trying to double as a mechanic in a bicycle shop. This is an Authorized Rolex Store.

With all the on-going AD store refurbishing, they should also include seminars/training for AD employees.

[The GMT Master]

Just to clarify, the replacement warranty cards are only available for brand new watches where there's been a mistake or if the watch has been returned

[dalew]

Took watch back today, dealer was very apologetic and offered to get a replacement card and sort out other paperwork. Wanted to send the watch and all paperwork back to rolex for a new card to be issued, he was asked what no watch for 4-5wks whilst you sort your mistake! He was politely told to f*** **f and issue a refund. Needless to say the watch will now be going back in shop window...