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ict_guy · 16 January 2012, 06:10 PM

I have a Rolex Datejust that is about 8 years old. It was serviced by Rolex about 2 years ago.

I normally wear it every day and it has never let me down....until now!

I took it off on Friday evening and went to put it on this morning (Monday) - it had stopped, of course. So, I went to adjust the time, unscrewed the crown and pulled it out - but it didn't pull out all of the way. It refuses to pull out to the last position (the one to set the time). I can wind it up and that's about it. The second hand has started to move, so mechanically thinks are working. Just the crown will not pull out all the way to set the time.

Questions -

1) Shall I pull the crown out harder (or will this cause damage)?
2) Does anyone know how long the warranty is for after a Rolex service?

Thanks.

omegabenz · 16 January 2012, 06:18 PM

Is the date about to change? Maybe wind it a little first

padi56 · 16 January 2012, 06:18 PM

The Rolex warranty is now two years after RSC service could be something simple just try working the crown a few times

ict_guy · 16 January 2012, 07:57 PM

Thanks for the rapid replies. I will have another go later (when I get back home) - I am lost without my Rolex!!!!

2 years? I will check with Ernest Jones when it was serviced. Maybe lucky!! I really could do without it being sent away again. The service took 16 weeks :-(

padi56 · 16 January 2012, 09:39 PM

Quote:

Originally Posted by ict_guy

Thanks for the rapid replies. I will have another go later (when I get back home) - I am lost without my Rolex!!!!

2 years? I will check with Ernest Jones when it was serviced. Maybe lucky!! I really could do without it being sent away again. The service took 16 weeks :-(

The winding crown is a 2 part spring-loaded stem,now when you push it in to wind it this releases it from from the movement so you can screw it down. From time to time mainly from lack of use the 2 part piece in you crown can get stuck. So it could be quite hard to pull it out to the 3rd position. Sometimes just turning it back and throe to reset the crown will make it work again if not then its a watchmaker you need.

ict_guy · 17 January 2012, 12:05 AM

Quote:

Originally Posted by padi56

The winding crown is a 2 part spring-loaded stem,now when you push it in to wind it this releases it from from the movement so you can screw it down. From time to time mainly from lack of use the 2 part piece in you crown can get stuck. So it could be quite hard to pull it out to the 3rd position. Sometimes just turning it back and throe to reset the crown will make it work again if not then its a watchmaker you need.

Thanks. I just phoned Ernest Jones and that's what they said. It is still within the 2 year 'service warranty'. I am inclined to just take it to them before fiddling with it anymore - since, I don't want to break it more (the crown to come off in my hand, for example)!

mrbill2mrbill2 · 17 January 2012, 02:06 AM

Quote:

Originally Posted by ict_guy

Thanks. I just phoned Ernest Jones and that's what they said. It is still within the 2 year 'service warranty'. I am inclined to just take it to them before fiddling with it anymore - since, I don't want to break it more (the crown to come off in my hand, for example)!

That is you best choice.

ict_guy · 17 January 2012, 06:42 AM

Well, after fiddling with it some more (I know, I shouldn't have done that!) - it works fine. Had to give the crown a bit of a pull - much more than normal.....and click.....

Perfect!!!!!

Is this likely to happen again? Shall I still take it in to Ernest Jones????

dddrees · 17 January 2012, 06:58 AM

Quote:

Originally Posted by ict_guy

Well, after fiddling with it some more (I know, I shouldn't have done that!) - it works fine. Had to give the crown a bit of a pull - much more than normal.....and click.....

Perfect!!!!!

Is this likely to happen again? Shall I still take it in to Ernest Jones????

I would hold off and check it out a couple of times over the course of the next couple of weeks. If no further issues, you will probably be just fine.

DJJon · 17 January 2012, 07:12 AM

Yes my DJ was this way the first time I tried to unlock the crown. I took it to an AD so that if they broke it they would be responsible. They simply pulled extra hard, and ever since it has been perfect. Good luck !

MoBe · 17 January 2012, 09:14 AM

Quote:

Originally Posted by ict_guy

Well, after fiddling with it some more (I know, I shouldn't have done that!) - it works fine. Had to give the crown a bit of a pull - much more than normal.....and click.....

Perfect!!!!!

Is this likely to happen again? Shall I still take it in to Ernest Jones????

`same thing happened to my newly serviced watch and after a couple hard tugs it`s working just fine.

Wait and see it will probably be just fine.

acarriles · 17 January 2012, 08:54 AM

Next time you can simply wait until the time displayed is correct and then just start winding it... ;)

VetteBandit · 20 January 2012, 12:02 PM

Quote:

Originally Posted by acarriles

Next time you can simply wait until the time displayed is correct and then just start winding it... ;)

Even a broken Rolex is right twice a day

omegabenz · 20 January 2012, 01:31 PM

Quote:

Originally Posted by acarriles

Next time you can simply wait until the time displayed is correct and then just start winding it... ;)

Unless they add another leap second ;-)

I would think, since you have notified them, even if you messed it up they would still fix it right? It isn't your fault? But maybe it is better not to see! I'm sure you'll have it running in no time.

Lion · 20 January 2012, 06:28 AM

Just make certain to check it again before your warranty runs out so if you still have a problem.......

Slinkey · 20 January 2012, 07:19 AM

Pretty much the exact same thing happened to my Sub Date 16610. I kept wearing it but didn't try to adjust anything. After a couple days it's almost like it "reset" itself. Now, no problems. Glad to hear yours is back to normal. Enough to give one a heart attack though!

16 January 2012, 06:10 PM	#1
ict_guy "TRF" Member Join Date: Oct 2010 Location: Kenilworth Posts: 5	Can't set the time - HELP! I have a Rolex Datejust that is about 8 years old. It was serviced by Rolex about 2 years ago. I normally wear it every day and it has never let me down....until now! I took it off on Friday evening and went to put it on this morning (Monday) - it had stopped, of course. So, I went to adjust the time, unscrewed the crown and pulled it out - but it didn't pull out all of the way. It refuses to pull out to the last position (the one to set the time). I can wind it up and that's about it. The second hand has started to move, so mechanically thinks are working. Just the crown will not pull out all the way to set the time. Questions - 1) Shall I pull the crown out harder (or will this cause damage)? 2) Does anyone know how long the warranty is for after a Rolex service? Thanks.

16 January 2012, 06:18 PM	#3
padi56 "TRF" Life Patron Join Date: Jun 2005 Real Name: Peter Location: Llanfairpwllgwyng Watch: ing you. Posts: 53,062	The Rolex warranty is now two years after RSC service could be something simple just try working the crown a few times __________________ ICom Pro3 All posts are my own opinion and my opinion only. "The clock of life is wound but once, and no man has the power to tell just when the hands will stop. Now is the only time you actually own the time, Place no faith in time, for the clock may soon be still for ever." Good Judgement comes from experience,experience comes from Bad Judgement,.Buy quality, cry once; buy cheap, cry again and again. www.mc0yad.club Second in command CEO and left handed watch winder

20 January 2012, 06:28 AM	#15
Lion "TRF" Member Join Date: Jan 2009 Real Name: Leo Location: Midwest Watch: GMT-II 16710 PEPSI Posts: 21,461	Just make certain to check it again before your warranty runs out so if you still have a problem....... __________________ SS GMT-II 16710 PEPSI(Z-serial#) THE ONLY DIFFERENCE BETWEEN MEN AND BOYS IS THE PRICE OF THE TOYS!!! MontBlanc Meisterstuck Doue Silver Barley MontBlanc Meisterstuck Solitaire Doue Signum Proud Card Carrying Member of the Curmudgeons.....Yikes!!!

16 January 2012, 06:18 PM	#2
omegabenz "TRF" Member Join Date: Jan 2012 Location: 209 Watch: 116400GV, o2531.80 Posts: 240	Is the date about to change? Maybe wind it a little first

16 January 2012, 07:57 PM	#4
ict_guy "TRF" Member Join Date: Oct 2010 Location: Kenilworth Posts: 5	Thanks for the rapid replies. I will have another go later (when I get back home) - I am lost without my Rolex!!!! 2 years? I will check with Ernest Jones when it was serviced. Maybe lucky!! I really could do without it being sent away again. The service took 16 weeks :-(

17 January 2012, 06:42 AM	#8
ict_guy "TRF" Member Join Date: Oct 2010 Location: Kenilworth Posts: 5	Well, after fiddling with it some more (I know, I shouldn't have done that!) - it works fine. Had to give the crown a bit of a pull - much more than normal.....and click..... Perfect!!!!! Is this likely to happen again? Shall I still take it in to Ernest Jones????

17 January 2012, 07:12 AM	#10
DJJon "TRF" Member Join Date: Nov 2011 Real Name: Jon Location: USA Watch: DJ - Need Sub Bad Posts: 1,889	Yes my DJ was this way the first time I tried to unlock the crown. I took it to an AD so that if they broke it they would be responsible. They simply pulled extra hard, and ever since it has been perfect. Good luck !

17 January 2012, 08:54 AM	#12
acarriles "TRF" Member Join Date: Jan 2008 Location: Houston Watch: Blue SS SkyDweller Posts: 411	Next time you can simply wait until the time displayed is correct and then just start winding it... ;)

20 January 2012, 07:19 AM	#16
Slinkey Member Join Date: Dec 2008 Real Name: Tony Location: Shawnee, KS Watch: Sub Date M 16610 Posts: 104	Pretty much the exact same thing happened to my Sub Date 16610. I kept wearing it but didn't try to adjust anything. After a couple days it's almost like it "reset" itself. Now, no problems. Glad to hear yours is back to normal. Enough to give one a heart attack though!

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