No warranty card with purchase?

[brianz72]

Hi all,

I just purchased a Green Submariner from a friend of mine who needed the money. He bought it originally from a large, well-known authorized dealer in the Midwest. However, he didn't get a warranty card. When I asked him to call them and find out about it, they told him essentially that it doesn't matter and that they'd handle warranty repair issues for him.

I am concerned about not having this card... I do have the original sales receipt, box, manual, etc,. but not the warranty card.

Why wouldn't he have gotten the card? He insists he couldn't have lost it.

Will the lack of card hurt me if I decide to sell it someday?

I searched the forum but didn't find a whole lot.

Thanks,
Brian

[Kanger]

Some places like Reeds send the card out about a month after purchase. It may have been lost in the mail if this was the scenario.

[NeedHelp]

Some large AD's keep all warranty cards at their home office and ship the warranty card to the buyer a month or so after the purchase. I have never had a dealing with an AD that did not provide a card and this sounds kinda strange. I would have the "friend" follow up with the AD and demand they provide the warranty card. If you decide to part ways with the watch the value will most likely be higher with the card.

[FremStar]

Hmmmm... I personally like all my timepieces to be complete, however, if you have your Sub verified and you got a heck of a deal, I say no harm no foul. Welcome to TRF and let's see some pictures when you have a moment.

[Chris B]

How old is the LV, would it still have any warranty to be concerned about?

[JustABreathAway]

Also, as you're in the US, the warranty is not technically valid for you as you are not the original purchaser. Now, there are people here with stories of RSC Dallas honoring the warranty in such a situation, but according to Rolex USA policy, the warranty is for the original purchaser only. This is not the case in other countries.

[swiss ghost]

Originally Posted by JustABreathAway

Also, as you're in the US, the warranty is not technically valid for you as you are not the original purchaser. Now, there are people here with stories of RSC Dallas honoring the warranty in such a situation, but according to Rolex USA policy, the warranty is for the original purchaser only. This is not the case in other countries.

i had rolex toronto tell me the same thing. warranty only applys to original purchaser. yet i always see for sale ads saying " 1 year left on warranty" etc.

im not sure about other countries but it makes sense that warrantys are not transferable as im pretty sure their are all kinds out there who sell their rolex or omegas after dropping them hard or some other incidents and they sell asap before any potential problems may arise. that said, i only will buy current models off ads and discontinued models preowned.

[JustABreathAway]

Originally Posted by swiss ghost

i had rolex toronto tell me the same thing. warranty only applys to original purchaser.

Interesting. I had only heard of this practice in the US, but maybe it's a North American policy.

[swiss ghost]

Originally Posted by NeedHelp

Some large AD's keep all warranty cards at their home office and ship the warranty card to the buyer a month or so after the purchase. I have never had a dealing with an AD that did not provide a card and this sounds kinda strange. I would have the "friend" follow up with the AD and demand they provide the warranty card. If you decide to part ways with the watch the value will most likely be higher with the card.

lame

no reason whatsoever for an AD to not have a warranty card. at risk of offending anyone on this site ** apologies in advance BUT it seems buying rolex in some US states a major pain in the a**. everything from no discounts to no warranty cards

[swiss ghost]

Originally Posted by JustABreathAway

Interesting. I had only heard of this practice in the US, but maybe it's a North American policy.

rolex toronto also wants $150 and 2 weeks to verify the authenticity of any rolex as they need to take apart and make sure ALL parts are genuine rolex. Rolex Toronto told me they find 90% rolexes all the time

[azguy]

Originally Posted by swiss ghost

rolex toronto also wants $150 and 2 weeks to verify the authenticity of any rolex as they need to take apart and make sure ALL parts are genuine rolex. Rolex Toronto told me they find 90% rolexes all the time

So 10% of the parts in the watch are not Rolex parts I guess on older watches it could be crystals, bezels and bracelets that are not original.

[swiss ghost]

Originally Posted by azguy

So 10% of the parts in the watch are not Rolex parts I guess on older watches it could be crystals, bezels and bracelets that are not original.

the preowned market is flooded with 'partial' rolexes. Ive read on many a forum that this is how melrose jewellers operate. dont shoot the messenger.

[rr-nyc]

Originally Posted by JustABreathAway

Also, as you're in the US, the warranty is not technically valid for you as you are not the original purchaser. Now, there are people here with stories of RSC Dallas honoring the warranty in such a situation, but according to Rolex USA policy, the warranty is for the original purchaser only. This is not the case in other countries.

100% false

This is exactly why the topic comes up every few weeks- because someone decided, for one reason or another, to start this false rumor and someone else repeats it and so on. Now it seems to have taken on a life of its own

Read the US warranty card

The warranty is for the watch, not the buyer, period.

[JustABreathAway]

Originally Posted by rr-nyc

100% false

This is exactly why the topic comes up every few weeks- because someone decided, for one reason or another, to start this false rumor and I has now taken on a life of its own

Read the US warranty card

The warranty is for the watch, not the buyer, period.

Well I'll be a monkey's uncle. I just did read the warranty and no where in there did it state what I stated. I had just read that bit about USA Rolex and the original purchaser on this site, and assumed it was accurate. Thanks for pointing out my egregious errors - regarding both the facts and my relying on assumptions.

[swiss ghost]

Originally Posted by rr-nyc

100% false

This is exactly why the topic comes up every few weeks- because someone decided, for one reason or another, to start this false rumor and someone else repeats it and so on. Now it seems to have taken on a life of its own

Read the US warranty card

The warranty is for the watch, not the buyer, period.

why is the buyers name on the warranty card than?

just asking. ive called rolex toronto and they verified what i already knew. warranty is NOT transferrable. I know that warranty cards have to be completely filled out to be accepted. blank cards with no name and no date are not accepted as they cannot verify time of purchase and warranty is 2 years from date of purchase?

[swiss ghost]

Originally Posted by JustABreathAway

Well I'll be a monkey's uncle. I just did read the warranty and no where in there did it state what I stated. I had just read that bit about USA Rolex and the original purchaser on this site, and assumed it was accurate. Thanks for pointing out my egregious errors - regarding both the facts and my relying on assumptions.

your warrany card asks for the purchasers name and date of purchase

[rr-nyc]

Originally Posted by JustABreathAway

Well I'll be a monkey's uncle. I just did read the warranty and no where in there did it state what I stated. I had just read that bit about USA Rolex and the original purchaser on this site, and assumed it was accurate. Thanks for pointing out my egregious errors - regarding both the facts and my relying on assumptions.

[rr-nyc]

Originally Posted by swiss ghost

why is the buyers name on the warranty card than?

just asking. ive called rolex toronto and they verified what i already knew. warranty is NOT transferrable. I know that warranty cards have to be completely filled out to be accepted. blank cards with no name and no date are not accepted as they cannot verify time of purchase and warranty is 2 years from date of purchase?

My post only applies to the US because I don't know a thing about Canadian law so you should look it up. If they say its not transferable, I would verify what your consumer protection law says. I'd be hard pressed to learn its different unless your warranty card explicitly states its not transferable.

You can search the multiple threads on the topic. The US warranty states that the name of the AD and the date of purchase be filled out. The name of the purchaser is irrelevent. Do you think Rolex gives a hoot what the purchasers name is? Some view it as a souvenir of sorts

[Tools]

Originally Posted by JustABreathAway

Well I'll be a monkey's uncle. I just did read the warranty and no where in there did it state what I stated. I had just read that bit about USA Rolex and the original purchaser on this site, and assumed it was accurate. Thanks for pointing out my egregious errors - regarding both the facts and my relying on assumptions.

Keep in mind that this is a discussion forum of many differing opinions..

Rolex USA, NYC, has turned many a second owner away and interprets the USA warranty as issued to the original purchaser.. not to the watch, unless they have had a recent change in their position. Conversely, in Europe, European laws direct that the watch is warranted for the period stated..

Still, though, to the original poster... Your friend should certainly have been given the warranty card necessary for warranty work.. I find his story difficult to swallow..

[Lion]

Welcome to the Forum...as for a warranty card I always thought you only really needed it if you needed to send it to RSC for any kind of service while it was under warranty. Once out of warranty it doesn't really mean a thing. And as for paperwork once you do send it in for maintenance service you will receive paperwork showing your watch and this should be enough to prove it's authenticity. It does seem kind of odd not to have the card from your friend but he probably lost it and doesn't want to admit it.....

If I'm wrong I'm sure someone will correct me!!!

[rr-nyc]

Originally Posted by Tools

Keep in mind that this is a discussion forum of many differing opinions..

Rolex USA, NYC, has turned many a second owner away and interprets the USA warranty as issued to the original purchaser.. not to the watch, unless they have had a recent change in their position. Conversely, in Europe, European laws direct that the watch is warranted for the period stated..

If RUSA denies a warranty claim, its the owners fault for not reporting them to the FTC. I would make sure they copy Rolex on it as well. There is no ambiguity with the law. Fact, not opinion: The warranty is clear and the law is clear.

[Tools]

It is true that a "Full Warranty", by law, must be honored for the full 2 years stated, and not to limited to "first purchasers" (Magnuson-Moss Act: 1975)

We only report what RUSA does, as provided by members.. not what should or should not be.

Any purchaser with a warranty issue should know their rights..

[swiss ghost]

Originally Posted by rr-nyc

If RUSA denies a warranty claim, its the owners fault for not reporting them to the FTC. I would make sure they copy Rolex on it as well. There is no ambiguity with the law. Fact, not opinion: The warranty is clear and the law is clear.

im pretty sure rolex when having ADS fill out the warranty card make it clear the warranty only applies to the original buyer. although from your findings there is nothing there to state original buyer only it still doesent say that the warranty is transferrable either

furthermore im sure 2nd owners who bought a rolex from original buyers who purchased it at an AD at least rolex could trace and therefore make it somewhat reasonable to honour a warranty

this could make the situation really cloudy for 2nd owners who bought there rolex of someone who bought 'grey', as rolex could trace the serial #s back to any AD and considering rolex does not authorize 'grey' dealers than rolex has the right to deny a warranty claim in this instance

im not a lawyer however but sometimes i watch judge judy

[swiss ghost]

Originally Posted by Tools

It is true that a "Full Warranty", by law, must be honored for the full 2 years stated, and not to limited to "first purchasers" (Magnuson-Moss Act: 1975)

We only report what RUSA does, as provided by members.. not what should or should not be.

Any purchaser with a warranty issue should know their rights..

is rolexes warranty a 'full warranty'? , is it designated anywhere as the act dictates it must do?

the act covers many of other warranty types. a FULL warranty is the only one the covers 'transfers of warranty'

i thought rolex had a limited warranty ** meaning a warranty with restrictions. that restriction being to original purchasers only?

im going to look now at my card and booklet and see if it says FULL warranty anywhere

[swiss ghost]

rolex issues a 'guarantee'

it is a written guarantee regarding their workmanship

i believe it is not a 'full warranty' designation at it says no where FULL WARRANTY. only a written guarantee on their workmanship for a period of 2 years

i dont believe this small portion( full warranty) of that rather large act applies to rolex

[rr-nyc]

Originally Posted by Tools

It is true that a "Full Warranty", by law, must be honored for the full 2 years stated, and not to limited to "first purchasers" (Magnuson-Moss Act: 1975)

We only report what RUSA does, as provided by members.. not what should or should not be.

Any purchaser with a warranty issue should know their rights..

Absolutely, everybody should know. Information is at our fingertips and everything you could ever want to know is available to us.

[rr-nyc]

Originally Posted by swiss ghost

is rolexes warranty a 'full warranty'? , is it designated anywhere as the act dictates it must do?

the act covers many of other warranty types. a FULL warranty is the only one the covers 'transfers of warranty'

i thought rolex had a limited warranty ** meaning a warranty with restrictions. that restriction being to original purchasers only?

im going to look now at my card and booklet and see if it says FULL warranty anywhere

The Rolex warranty is, in fact, a limited warranty even though it states "Full two-year warranty"

The two-year part makes it limited

[FremStar]

Originally Posted by rr-nyc

The Rolex warranty is, in fact, a limited warranty even though it states "Full two-year warranty"

The two-year part makes it limited

Yep, and after that it becomes an out of pocket event when paying for services and/or repairs...

[springer]

Regarding the USA warranty paper, the older, green warranty paper reads:

"This warranty will be valid only if the watch was sold to the consumer by the Official Rolex Jeweler whose name appears on the face thereof. This warranty gives you specific legal rights and you may also have rights which vary from state to state."

On the multi-colored warranty paper issued by Rolex in the USA, which was used until they went to the plastic warranty card, it reads:

"The warranty will be valid only if (1) the watch was sold to the consumer by the Official ROLEX Jeweler whose name appears on the face of the document and (2) this document is completely filled out by the Official ROLEX Jeweler at the time of purchase. Any intervention by a third party voids this warranty. This warranty gives you specific legal rights and you may also have rights which vary from state to state."


It seems pretty clear from reading these Rolex USA warranties that Rolex did state that the warranty was valid to the original purchaser and that the warranty was to be completed by the original dealer selling the watch. It doesn't sound like the warranty was valid if you sold the watch to a third party. I do not know whether Rolex has modified their warranty agreement lately, as it appears on the plastic warranty card.

After reading what these two warranty papers state, it is not hard to understand why one believes that the warranty is only valid to the original buyer and, in fact, is not a myth.

The Magnuson Moss Act is a consumer protection act with many provisions designed to protect the consumer. Businesses can not require specific acts or void warranties , for example, such as a requirement to use only Harley Davidson motor oil in your motorcycle when other oils meet the requirements as those found in Harley's motor oil. The act reads; Warrantors cannot require that only branded parts be used with the product in order to retain the warranty.[2] This is commonly referred to as the "tie-in sales" provisions,[3] and is frequently mentioned in the context of third-party computer parts, such as memory and hard drives. This is a great consumer protection act which all should read and take some time to become familiar with.

[general]

- Are you sure your friend purchased it from an authorized dealer? He may have purchased it from a large seller who is not an AD and that may be why the warranty is in house and not factory. The other possibility is as others mentioned that your friend cannot locate the card. If the watch is over 2 years old, it will not have any factory warranty left. Some collectors like to have all the packaging, tags, and contents. However, if you are getting a good deal, I would not worry about the card.

- I would have to side with Larry on this one. There are a lot of posts here by people who were refused warranty by Rolex USa due to not being the original purchaser.