Scratches on Lugs from Polishing During Authorized Service - Is This Normal

[J2334]

I took my Explorer II to an authorized service dealer for an overhaul and to have the crystal replaced (small crack). When I went to pick up the watch, there were numerous hairline scratches next to the bezel on all four lugs. I was told this is "normal" because they can't polish right next to the bezel. I asked them to do better and left my watch with them. I went back last night to pick it up and the scratches are still there. Again, I refused to take the watch and am now expecting a phone call from the master watch repair person later this week. To top it off, the lugs are a changed shape from original, with more rounded corners.

My question is, are these scratches normal. They were not on the watch when I took it in and they surely don't exist on any new watches. I'm really unhappy, especially after they convinced me to let them do the work instead of sending the watch to an authorized service center because they were factory authorized to work on watches. To me, this is like taking my car in for a detail and then getting it back with scratches in it. I find it hard to believe that there are thousands of Rolex owners out there with scratches like mine who are perfectly happy with that result.

Any thoughts? I'm was planning on calling Rolex directly on Monday to get their take on this.