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beaglehusky · 28 June 2012, 02:14 AM

Some of you may remember The Horror (see pic below); to sum it up, the morning of my 40th birthday my wife started my day telling me she had broken my beloved GMT Coke. Fuuuuuuuuuuuuu...

After waiting until I was alone to throw a tantrum and venting to this great community, I decided to make the drive (from Houston) to the RSC in Dallas. I did this in mid-May when I had a chance to come to the US.

The Rolex building in Dallas is beautiful, I wish they were in Houston. I felt like I was inside a huge Rolex box.

The staff was very friendly and helpful, and encouraged me to take some of their publications with me, which I loved (there is a magazine called "Spirit", which is just great).

I returned to the US yesterday and my GMT was waiting for me. They did an AMAZING job. My watch looks brand new, and I have a one-year warranty because they performed a full service.

It was not cheap, but it's nice to get what you pay for. Being the heathen that I am, I put it on a bund strap that I just got and I'm loving the new look.

Pardon me for being a dork and doing the whole "incoming" set of pics, but it feels like it's a new piece. Enjoy the pics!

Rags · 28 June 2012, 02:19 AM

Looks like they did a great job. Did you send that bracelet in too. I'd like to see how that came back.

GerardoG · 28 June 2012, 02:23 AM

Very nice! DSC is a great option.

Davey Boy · 28 June 2012, 02:23 AM

Thats My Next Watch Adrian, It Came Out Beautiful.
They Did A Great Job.

beaglehusky · 28 June 2012, 02:30 AM

Quote:

Originally Posted by Rags

Looks like they did a great job. Did you send that bracelet in too. I'd like to see how that came back.

No, I am embarrassed to admit that I could not find it at the time. I took the watch in while it was on a NATO strap, which is how my wife wore it. They gracefully suggested a new original bracelet, which I declined because I knew I had it somewhere (I found it last week). It's a bummer because I know they would've cleaned it up. Maybe next service.

azguy · 28 June 2012, 02:59 AM

So, how much was the service and crystal.....

mjclark32 · 28 June 2012, 04:42 AM

Looks great!

A.J.R. · 28 June 2012, 04:46 AM

Looks brand new!! Congrats on getting your GMT back!

kcmo · 28 June 2012, 05:22 AM

Looks great! I've used the Dallas RSC before and I was happy with the results. Glad it all worked out for you (and your wife!).

cparks555 · 28 June 2012, 05:38 AM

Glad you got it back, looks fantastic.

beaglehusky · 28 June 2012, 06:50 AM

Quote:

Originally Posted by azguy

So, how much was the service and crystal.....

It was just over $1,100. They had to change the hands too because the watch was dropped at around 7:30, so both hands were damaged.

I still consider myself lucky because my wife just let the watch run, and in spite of that there was no damage to the movement.

liuk3 · 28 June 2012, 07:00 AM

Thanks for the pictorial and sharing your story. Glad that it seems your experience was extremely positive.

kilyung · 28 June 2012, 07:06 AM

Nice!

Bangel · 28 June 2012, 07:59 AM

Sounds like a very satisfying resolution. Thanks for the update.

nauticajoe · 28 June 2012, 08:04 AM

They did a great job.

Bowlduck · 28 June 2012, 08:44 AM

Very nice! And thanks for the info.

mboverst · 28 June 2012, 08:55 AM

Congrats! Dallas RSC always does an awesome job! I always thought they were the best (biased), but a recent B'ling service may have given them a run for their money...

mrbill2mrbill2 · 28 June 2012, 08:55 AM

Quote:

Originally Posted by beaglehusky

It was just over $1,100. They had to change the hands too because the watch was dropped at around 7:30, so both hands were damaged.

I still consider myself lucky because my wife just let the watch run, and in spite of that there was no damage to the movement.

Sorry for asking. But, over $1,100?

A service is $600 - $650. $500 for hands and a crystal?

What was the charge for the hands and crystal?

beaglehusky · 28 June 2012, 09:05 AM

Quote:

Originally Posted by mrbill2mrbill2

Sorry for asking. But, over $1,100?

A service is $600 - $650. $500 for hands and a crystal?

What was the charge for the hands and crystal?

I can't look at the invoice right now (already in the safe) but my peace of mind is priceless. I have ZERO worries about the quality of the work, the authenticity of the pieces, etc. Moreover, I place value on the relationship that I've established with some of their staff, and this relationship is already paying off by someone there helping me with some information on another one of my pieces.

28 June 2012, 02:14 AM	#1
beaglehusky "TRF" Member Join Date: Aug 2011 Real Name: Adrian Location: Tanzania Posts: 1,553	Great experience at RSC-Dallas Some of you may remember The Horror (see pic below); to sum it up, the morning of my 40th birthday my wife started my day telling me she had broken my beloved GMT Coke. Fuuuuuuuuuuuuu... After waiting until I was alone to throw a tantrum and venting to this great community, I decided to make the drive (from Houston) to the RSC in Dallas. I did this in mid-May when I had a chance to come to the US. The Rolex building in Dallas is beautiful, I wish they were in Houston. I felt like I was inside a huge Rolex box. The staff was very friendly and helpful, and encouraged me to take some of their publications with me, which I loved (there is a magazine called "Spirit", which is just great). I returned to the US yesterday and my GMT was waiting for me. They did an AMAZING job. My watch looks brand new, and I have a one-year warranty because they performed a full service. It was not cheap, but it's nice to get what you pay for. Being the heathen that I am, I put it on a bund strap that I just got and I'm loving the new look. Pardon me for being a dork and doing the whole "incoming" set of pics, but it feels like it's a new piece. Enjoy the pics! Attached Images

28 June 2012, 02:19 AM	#2
Rags 2024 Pledge Member Join Date: Jan 2009 Real Name: Chuck Location: SW Florida Watch: 16233,16610,214270 Posts: 11,196	Looks like they did a great job. Did you send that bracelet in too. I'd like to see how that came back. __________________ 16233 Y Serial Datejust 16610 Z Serial Submariner 214270 Explorer *114300 Oyster Perpetual* *76200 Tudor Date+Day*

28 June 2012, 04:42 AM	#7
mjclark32 "TRF" Member Join Date: Mar 2010 Real Name: MJC Location: PHL USA Watch: IWC, Rolex, AP Posts: 29,232	Looks great! __________________

28 June 2012, 04:46 AM	#8
A.J.R. "TRF" Member Join Date: Jun 2011 Real Name: AJ Location: Oregon Watch: SUBC, DJII Posts: 1,827	Looks brand new!! Congrats on getting your GMT back! __________________

28 June 2012, 07:00 AM	#12
liuk3 "TRF" Member Join Date: Dec 2011 Location: Los Angeles Posts: 3,354	Thanks for the pictorial and sharing your story. Glad that it seems your experience was extremely positive. __________________ "Appreciate your life!"

28 June 2012, 02:23 AM	#3
GerardoG Banned Join Date: Oct 2005 Real Name: Gerardo Location: Here Watch: ALL of them Posts: 32,098	Very nice! DSC is a great option.

28 June 2012, 02:23 AM	#4
Davey Boy "TRF" Member Join Date: May 2011 Real Name: Dave Location: Alabama Watch: 2006 Submariner LV Posts: 669	Thats My Next Watch Adrian, It Came Out Beautiful. They Did A Great Job.

28 June 2012, 02:59 AM	#6
azguy Banned Join Date: Sep 2011 Real Name: ------- Location: ------- Watch: --------- Posts: 12,609	So, how much was the service and crystal.....

28 June 2012, 05:22 AM	#9
kcmo "TRF" Member Join Date: Jan 2007 Real Name: Karis Location: USA Posts: 19,377	Looks great! I've used the Dallas RSC before and I was happy with the results. Glad it all worked out for you (and your wife!).

28 June 2012, 05:38 AM	#10
cparks555 "TRF" Member Join Date: Feb 2011 Location: SC Posts: 274	Glad you got it back, looks fantastic.

28 June 2012, 07:06 AM	#13
kilyung 2024 SubLV41 Pledge Member Join Date: Jul 2009 Location: Cave Watch: Sundial Posts: 33,940	Nice!

28 June 2012, 07:59 AM	#14
Bangel "TRF" Member Join Date: Oct 2011 Location: Australia Watch: 116610LN Posts: 15,802	Sounds like a very satisfying resolution. Thanks for the update.

28 June 2012, 08:04 AM	#15
nauticajoe "TRF" Member Join Date: Feb 2010 Real Name: Joe Location: PA Posts: 14,774	They did a great job.

28 June 2012, 08:44 AM	#16
Bowlduck "TRF" Member Join Date: Apr 2012 Location: NH Watch: 16613 Posts: 232	Very nice! And thanks for the info.

28 June 2012, 08:55 AM	#17
mboverst "TRF" Member Join Date: Nov 2008 Real Name: Matt Location: Dallas Posts: 1,683	Congrats! Dallas RSC always does an awesome job! I always thought they were the best (biased), but a recent B'ling service may have given them a run for their money...

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