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mlaihome · 15 August 2013, 06:32 AM

I sent my Datejust 1995 in for service in San Francisco, and the AD said should be between $600-$900 due to a problem with the winding crown, takes about 6-9 weeks as they will be sending it to Texas, and once fixed, the watch will come back in a pouch (really? not a service box?). Does it take that long to service a watch? Appreciate if anyone can share their recent experince of servicing their Rolex through an AD. Thank you in advance.

aardvarkbark · 15 August 2013, 09:18 AM

Green felt pouch, no box, tis true. I should think you could ask for a copy of the service receipt from RSC that will have their Harwood St address on it. If they do a full service, that comes with a warranty for which you will definitely want to have that document.

beshannon · 15 August 2013, 09:29 AM

Quote:

Originally Posted by mlaihome

How do you know if your AD sent the Rolex to the Rolex Service Center (NY or Dallas)?

Ask them?

Baco Noir · 15 August 2013, 09:49 AM

I sent mine directly to RSC in Dallas and yes, they are returned in the green service pouch.

Golden Ellipse · 15 August 2013, 09:55 AM

If it came back with all the nubs ground off your rotating bezel, or with lugs with edges like razors, or a bent second hand, then it likely went to Dallas :)
(all of which have personally happened to me there)

mjclark32 · 15 August 2013, 09:56 AM

Quote:

Originally Posted by beshannon

ask them?

x2

mlaihome · 15 August 2013, 11:04 AM

Thank you all. Will watch out for the warranty etc when it gets back.

joe100 · 15 August 2013, 11:35 AM

The warranty paperwork aye?

powerfunk · 15 August 2013, 11:38 AM

Indeed, I'm sure they'll give you the paperwork. And that timeframe is totally normal.

NKflyer · 15 August 2013, 12:26 PM

Interestingly, there is also an RSC located in Lititz, PA that accepts watches from dealers, but not the public.

SUBversive · 15 August 2013, 12:44 PM

Quote:

Originally Posted by beshannon

Ask them?

X3

And you should get a written estimate directly from the RSC for required and recommended work to be done that you must approve.

Billywiz · 15 August 2013, 01:26 PM

Quote:

Originally Posted by HMS_Deptford

If it came back with all the nubs ground off your rotating bezel, or with lugs with edges like razors, or a bent second hand, then it likely went to Dallas :)
(all of which have personally happened to me there)

funny...I have only heard good sbout Dallas and hortor stories about NY.

15 August 2013, 06:32 AM	#1
mlaihome "TRF" Member Join Date: Feb 2013 Location: California Posts: 3	How do you know if your AD sent the Rolex to the Rolex Service Center (NY or Dallas)? I sent my Datejust 1995 in for service in San Francisco, and the AD said should be between $600-$900 due to a problem with the winding crown, takes about 6-9 weeks as they will be sending it to Texas, and once fixed, the watch will come back in a pouch (really? not a service box?). Does it take that long to service a watch? Appreciate if anyone can share their recent experince of servicing their Rolex through an AD. Thank you in advance.

15 August 2013, 09:49 AM	#4
Baco Noir "TRF" Member Join Date: Dec 2007 Real Name: Roger Location: Colorado Watch: this ya'll Posts: 4,973	I sent mine directly to RSC in Dallas and yes, they are returned in the green service pouch. __________________ Current Collection: Rolex 126619LB, 116710BLNR, and 216570 polar Explorer II; Omega Apollo 8 Speedmaster and Planet Ocean 42; Tudor BB Bronze Bucherer Blue Edition; Nomos Neomatik 42; Breitling Aerospace, Avenger Blackbird, & SuperOcean 44; Doxa 300 Pro Carbon; Stowa Limette; Laco Napa Flieger; Mickey Mouse Timex Electric; and dare I say it...an Apple Watch too

15 August 2013, 11:35 AM	#8
joe100 2024 SubLV41 Pledge Member Join Date: Nov 2007 Real Name: Joe Location: New Mexico Watch: Explorer Posts: 12,840	The warranty paperwork aye? __________________ It's Espresso, not Expresso. Coffee is not a train in Italy. -TRF Member 6982-

15 August 2013, 09:18 AM	#2
aardvarkbark "TRF" Member Join Date: Jan 2011 Location: texas Posts: 245	Green felt pouch, no box, tis true. I should think you could ask for a copy of the service receipt from RSC that will have their Harwood St address on it. If they do a full service, that comes with a warranty for which you will definitely want to have that document.

15 August 2013, 09:55 AM	#5
Golden Ellipse 2024 Pledge Member Join Date: Jul 2010 Location: Family first Posts: 652	If it came back with all the nubs ground off your rotating bezel, or with lugs with edges like razors, or a bent second hand, then it likely went to Dallas :) (all of which have personally happened to me there)

15 August 2013, 11:04 AM	#7
mlaihome "TRF" Member Join Date: Feb 2013 Location: California Posts: 3	Thank you all. Will watch out for the warranty etc when it gets back.

15 August 2013, 11:38 AM	#9
powerfunk "TRF" Member Join Date: Jul 2011 Real Name: Rob Location: Boston, MA Watch: 1530 Posts: 3,799	Indeed, I'm sure they'll give you the paperwork. And that timeframe is totally normal.

15 August 2013, 12:26 PM	#10
NKflyer 2024 Pledge Member Join Date: Jan 2012 Real Name: Richard Location: Colorado Posts: 2,858	Interestingly, there is also an RSC located in Lititz, PA that accepts watches from dealers, but not the public.

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