Bad experience

[yekasi]

I had a horrible experience from a 'reputable grey dealer'. i felt like i am ripped off big time.

i bought a BNIB lady date just with pearl dial and diamonds from a reputable grey dealer a few months ago. he frequents in multiple forums and is supposed to be highly regarded and reputable. The watch came with stickers and papers, and cards.

the watch was running fast so I brought to RSC for repair. They opened it, and told me a few shocking news.

1) Sir, your watch was serviced/repaired earlier this year. You can see the MM/YY in the back of this watch case. (Showed me - my jaw dropped)

2) Also, the serial number does not match the watch itself. When the watch was shipped to our dealer, it was a pink face and not a pearl face.

3) our head tech looked at the pearl dial, and he said the pearl dial is not a rolex part.

4) the watch is running horribly and it needs full service to fix it.

5) The warranty is completed void as there are other jewerler fixing things.

6) To fix it, we need to replace the watch back to the pink dial , to original state, and a full service.

I did not know what to say, and was in complete shock. And it was embarassing. I said i will find out whats going on and come back, and got the fk outta there. I felt so many pairs of eyes were looking at me while i was walking out, and i was sweating, to be honest.

I went to this 'famous grey dealer' and heres the convo.

Me: " The watch is not bnib. The dial is not real. The serial does not match the watch. WTF"

him: "Oh my god. I dont know. i am sorry. I got it from this guy. bring me the watch, i will get it fix for you"

Me: " How can you fk your customer like that"

Him: " its not my fault. this guy is crazy, i got it from him. bring me the watch, i will get you another watch"

Me: " I dont want another watch, i want money back"

Him: "Yeah, bring me the watch, and come back in 2 days for money"

Me: "No, i want money when bring back the watch"

Him: "Noo, i need to get money from this guy first."

I got up and left. I dont trust him will bring me money back, and there is no way i will drop my watch and wait 2 days and go back for money. I think he will just fk me again.

i paid, alot of money to this. and the embarassment , hassle, is just not worth the discount on the watch. I dont mind paying rolex service fee to fix it. But where the fk can i find a pearl face and put it back on. How the hell can i go back to wife and say, "I think you can have a pink face instead".

I feel so stupid for trying to save money from buying from a 'reputable watch guy', and the conversation just shows he is no different than other grey dealer. When there is a problem, it is not his problem.

It is such a shxtty day, and i feel like shxt. I am for real, i feel like shxt.

Where can i buy a rolex pearl face so i can get it back into this watch?

I promised to myself, i will never ever buy anything from grey dealers every again.

[FeelingTheBlues]

I think details such as the replacement of a dial for an aftermarket one should always be given when a transaction is being done. Having the watch serviced by an independant watchmaker will void the warranty issued by Rolex but I would be much more concerned by the poor job done by the watchmaker than this, had the watchmaker done a good job you wouldn't have had to bring it back to Rolex and by the time it would have needed another service I believe the warranty would have expired anyway.

All in all, I'm not trying to defend the seller but rather trying to reassure you regarding the warranty, I still find it very sad and frustrating that you had such a bad experience and weren't given all the details regarding your watch. I would expect a full refund as well and wouldn't give the watch to the seller unless you get your money at the same time. In fact, I'm very surprised he didn't offer you a refund right away, it's not your problem if the other guy didn't refund him yet, he should definitely give you the money back and take care of his own problems on his own.

If he really refuses to refund you right away I'd recommend you to let us know who he is, I personally would be very wary of a seller acting like this...

[yekasi]

Originally Posted by FeelingTheBlues

I think details such as the replacement of a dial for an aftermarket one should always be given when a transaction is being done. Having the watch serviced by an independant watchmaker will void the warranty issued by Rolex but I would be much more concerned by the poor job done by the watchmaker than this, had the watchmaker done a good job you wouldn't have had to bring it back to Rolex and by the time it would have needed another service I believe the warranty would have expired anyway.

All in all, I'm not trying to defend the seller but rather trying to reassure you regarding the warranty, I still find it very sad and frustrating that you had such a bad experience and weren't given all the details regarding your watch. I would expect a full refund as well and wouldn't give the watch to the seller unless you get your money at the same time. In fact, I'm very surprised he didn't offer you a refund right away, it's not your problem if the other guy didn't refund him yet, he should definitely give you the money back and take care of his own problems on his own.

If he really refuses to refund you right away I'd recommend you to let us know who he is, I personally would be very wary of a seller acting like this...

i was assured the watch was bnib, there was no mention of switching dial, switching aftermarket parts. If i knew, i would not have paid pay that amount of money. Even if the watch maker did a good job, if i have to bring it to RSC for service a few years later - they would have discovered its an after market part, and they would refuse to service it.

[MonBK]

If the watch was advertised as BNIB I think we need to know who this seller is.

Did you buy it on E-bay or was it locally advertised?

[yekasi]

Originally Posted by MonBK

If the watch was advertised as BNIB I think we need to know who this seller is.

Did you buy it on E-bay or was it locally advertised?

it was not advertised.

I first found out a few reputable grey dealer, and emailed them individually. I went with the one that had it cheapest. But i assured and reassured that it was BNIB. It was not ebay, it was just posts from this and other forums.

i will reserve the name for now as i may try to see what i can do in a nx few days.

[bondtoys]

You mention 'reputable dealer'
Who gives him reputation, where are his references?

Does he sell on TRF?

[T. Ferguson]

The whole dial thing is almost irrelevant except for the fact the watch was listed as BNIB and obviously it wasn't if it had an aftermarket dial.

The other thing that really bothers me about this supposedly BNIB watch that wasn't, is that it had stickers in place. How can that possibly be explained away? Someone put stickers back on the watch and I don't think that is easy to do. That's a deliberate attempt to deceive imho.

Lastly, even if somehow this got by the seller you bought it from, how does he explain that the serial numbers don't match? That right there is a major problem for him - did he not even check this before he completed his purchase, much less before reselling it? That's inexcusable .

I too would like to know who the seller is. Although, to be honest if I was in your position I would use the threat of outing him on the internet as leverage to get my money back before I actually disclosed his name.

[r-sj-lex]

"Noo, i need to get money from this guy first." ......

Hell no !! he's the seller ! what an @ssh@le !!!!!!!

[samsmart]

Can you at least tell us if he sells watches here on yhe forum?

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[Mosco]

i smell rotting fish

[Welshwatchman]

Originally Posted by yekasi

I went to this 'famous grey dealer' and heres the convo.

Me: " The watch is not bnib. The dial is not real. The serial does not match the watch. WTF"

Him: " its not my fault. this guy is crazy, i got it from him. bring me the watch, i will get you another watch"

Me: " I dont want another watch, i want money back"

Him: "Yeah, bring me the watch, and come back in 2 days for money"

Me: "No, i want money when bring back the watch"

Him: "Noo, i need to get money from this guy first."

So, reputable grey dealer buys a watch from a crazy man and does not have the financial backbone to stand behind a refund until crazy man found when the crazyman supplied watch is found to be a wrong un?

I try to visualise this scenario with all the properly reputable resellers I can think of and it's just not happening.

Give it another stab so we can at least try to digest the story.

[perpetualman88]

I think its important to disclose dishonest sellers otherwise there is no point to posting these kind of threads

[accce]

If the guy is a grey dealer he should have the funds in hand to cover his mistake and not make you wait 2 days. I would report the issue here if its where you got it from and count it as a loss and get it fixed right. No need to continue with a bad dealer and others should be warned.

[crowncollection]

Who is the seller


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[Al1969]

Yes, who's the seller? I think the OP needs to reveal the seller or at a minimum where they sell. Otherwise, it's a 'he said, he said' post.

[SJCal90]

I think you should let the forum know who the seller was so that this unfortunate circumstance does not repeat.

[BOA]

Originally Posted by Mosco

i smell rotting fish

I've learned to trust Greg's nose.

[cajunron]

Originally Posted by Mosco

i smell rotting fish

You too, Greg?

[cajunron]

Originally Posted by yekasi

But where the fk can i find a pearl face and put it back on.

What happened to the (mother of) pearl dial that was on the watch?

[ninotcs]

Please disclose the seller.

[MonBK]

Beginning to look like a troll.

[Cc1966]

Originally Posted by MonBK

Beginning to look like a troll.

I think you are right...

[TimeToGo]

Welcome to the Forum!

You should have joined before you made your purchase, you could have been helped.

Very sorry to hear about your predicament.

Your reference to having purchased the watch from a - 'reputable watch guy', and the conversation just shows he is no different than other grey dealer. When there is a problem, it is not his problem" - has been proven otherwise on this site. There are plenty of respectable and trustworthy dealers here.

I hope you can sort things out...

[Lgear080]

Obviously obvious troll

[bayerische]

Well without anymore details, it's impossible to take a digest of this story...

IMHO, if this really happened, I'd be so furious I had disclosed the seller straight away.

In your story, you already went physically back to the seller, and you did not get a refund, so come on, reveal his identity.

[Bangel]

Originally Posted by samsmart

Can you at least tell us if he sells watches here on yhe forum?

x2

[TPLGT]

Im in for the resolution.

[samsmart]

After having a face to face with no resolution, you should out the seller. If nothing else, to help forum memebers from entering a similar situation with him/her in the future.

Although my gut feeling here is that we have a troll on our hands, and none of this even happened.

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[laphroaig007]

Troll inside... WTF, he posts here, and no answer when we ask who is the seller ???

[Mark020]

+1. Dodgy story either way