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ninotcs · 7 December 2013, 05:24 AM

So, the BLNR i got had a manufacturing defect on the dial. Small white dot between 6 and 7 oclock. See pic

This is the same watch that i wrote about earlier, where date wheel is way different than the one in LN gmt. Numbers on date wheel are smaller.

Lesson of the day. At 1m piece production, make sure you do the full inspection before you take it home, even when buying from AD brand new

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Reu · 7 December 2013, 05:37 AM

So what now... ?

datejust24 · 7 December 2013, 05:40 AM

shewee i would be SUPER pissed....i'd just make it real clear that you want a new piece....end of discussion.

southtexas · 7 December 2013, 05:41 AM

Quote:

Originally Posted by datejust24

shewee i would be SUPER pissed....i'd just make it real clear that you want a new piece....end of discussion.

yep

SC11 · 7 December 2013, 05:43 AM

I highly doubt they will offer an exchange! It's not the best but at least you know they will sort it under warranty.

This is an unfortunate issue with any mass produced item regardless of cost, bound to have a few QC misses.

ninotcs · 7 December 2013, 05:44 AM

Stickers are not peeled its bnib.
If i send it back, it will come back as a "used watch" bc they have to open it up, change dial, and pressure test it when done

I made it clear to AD that i want the watch back w all stickers and in same condition.

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Cc1966 · 7 December 2013, 05:44 AM

I can read your serial number in the pic ~ hope it doesn't end up on 1,000,000 Chinese fakes...

Reu · 7 December 2013, 05:56 AM

That stinks... Still in its stickers and has to go back and be opened up!

yld2rob · 7 December 2013, 06:01 AM

That really stinks!

kilyung · 7 December 2013, 06:03 AM

Sucks but it'll get fixed

mjclark32 · 7 December 2013, 06:15 AM

Hope it gets fixed for you quickly

datejust24 · 7 December 2013, 06:21 AM

what I just don't get about these types of situations is that this isn't something that you did....you purchased the watch that way...why do they have to make things difficult for a customer that just dropped over 8k on a timepiece? this shouldn't even be an issue...you should have been able to walk in there...express your displeasure with the situation and make it clear you want a new watch...thats it....and thats all it should take....

Reu · 7 December 2013, 06:30 AM

Quote:

Originally Posted by datejust24

what I just don't get about these types of situations is that this isn't something that you did....you purchased the watch that way...why do they have to make things difficult for a customer that just dropped over 8k on a timepiece? this shouldn't even be an issue...you should have been able to walk in there...express your displeasure with the situation and make it clear you want a new watch...thats it....and thats all it should take....

Spot, on.

yld2rob · 7 December 2013, 06:31 AM

Quote:

Originally Posted by datejust24

what i just don't get about these types of situations is that this isn't something that you did....you purchased the watch that way...why do they have to make things difficult for a customer that just dropped over 8k on a timepiece? This shouldn't even be an issue...you should have been able to walk in there...express your displeasure with the situation and make it clear you want a new watch...thats it....and thats all it should take....

x2!

Jack T · 7 December 2013, 06:43 AM

I have been fortunate to have avoided this problem, but shouldn't the AD have looked this over with a loop before releasing to a customer?

cop414 · 7 December 2013, 06:52 AM

That really sucks. When I bought my Sub I was concerned of something like this happening. I took a pair of magnified reading galsses to the AD and looked the watch over through them for about 10 minutes. Left, came back the next week and did it all over again on the same watch until I was 110% satisfied that all was in order before I punb cash on the counter. They might have thought that I was nuts but I didn't care, my money and I'm planning on having that watch until I die...
Please keep us posted on this, sorry it has happened to you.

sea-dweller · 7 December 2013, 07:11 AM

Hope it gets fixed quick!

ninotcs · 7 December 2013, 07:11 AM

Quote:

Originally Posted by cop414

That really sucks. When I bought my Sub I was concerned of something like this happening. I took a pair of magnified reading galsses to the AD and looked the watch over through them for about 10 minutes. Left, came back the next week and did it all over again on the same watch until I was 110% satisfied that all was in order before I punb cash on the counter. They might have thought that I was nuts but I didn't care, my money and I'm planning on having that watch until I die...
Please keep us posted on this, sorry it has happened to you.

Thanks. You did the right thing. I wish i have done it

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Rashid.bk · 7 December 2013, 08:01 AM

Quote:

Originally Posted by datejust24

what I just don't get about these types of situations is that this isn't something that you did....you purchased the watch that way...why do they have to make things difficult for a customer that just dropped over 8k on a timepiece? this shouldn't even be an issue...you should have been able to walk in there...express your displeasure with the situation and make it clear you want a new watch...thats it....and thats all it should take....

Spot on. Why exactly do they get away with this. Is it because we let them somehow. It's ridiculous.

Sorry to hear. I sympathize with you. Can't imagine the feeling of spending $9K on something and not being able to enjoy it.
Hopefully, you'll at least get a speedy solution.

Since it's new. Can it be returned and just buy somewhere else, just curious.

doubleroll · 7 December 2013, 08:02 AM

Doesn't warranty cover manufacturing defects such as these?

crowncollection · 7 December 2013, 08:06 AM

Should be fixed under warranty

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dysondiver · 7 December 2013, 08:13 AM

rolex will have lots of stickers , cant see it being a problem to sort ,,, the problem is that you have to sort it.

nauticajoe · 7 December 2013, 08:16 AM

Sorry to hear.

Racerdj · 7 December 2013, 08:37 AM

Sorry to hear but I would get it fixed. You will be glad you did.

Old Expat Beast · 7 December 2013, 08:42 AM

If they decline to replace it, say you want a refund. They'll replace it.

ecsub44 · 7 December 2013, 10:37 AM

I'd keep it as is and get it taken care of when serviced 10 years from now.

In no time you'll have plenty of scratches, dings, and gouges so you won't even notice that.

Hairdude1 · 7 December 2013, 12:11 PM

Sucks man

Mystro · 7 December 2013, 12:42 PM

No way,...couldn't live with that. I would see it every time I looked at the watch.

AF_Rob · 7 December 2013, 01:27 PM

Quote:

Originally Posted by Mystro

No way,...couldn't live with that. I would see it every time I looked at the watch.

Absolutely right. If I scratch it or mess it up, that is one thing. If it is something of their own doing, I expected it to be taken care of.

Laszlo · 7 December 2013, 01:33 PM

My wife likes luxury handbags and considering their level of quality, if she finds a bad stitch or defect right after the purchase, they exchange it with no questions asked. I don't even question it, because she's right. The workmanship should be flawless.

7 December 2013, 05:24 AM	#1
ninotcs Banned Join Date: Nov 2010 Location: PIttsburgh Watch: Rolex 14060M Posts: 453	First Rolex QC F Up So, the BLNR i got had a manufacturing defect on the dial. Small white dot between 6 and 7 oclock. See pic This is the same watch that i wrote about earlier, where date wheel is way different than the one in LN gmt. Numbers on date wheel are smaller. Lesson of the day. At 1m piece production, make sure you do the full inspection before you take it home, even when buying from AD brand new Sent from my iPad using Tapatalk - now Free

7 December 2013, 05:44 AM	#7
Cc1966 "TRF" Member Join Date: Aug 2013 Real Name: Christopher Location: Georgia, USA Watch: ing the Sea... Posts: 6,713	I can read your serial number in the pic ~ hope it doesn't end up on 1,000,000 Chinese fakes... __________________ "I wish to have no Connection with any Ship that does not Sail fast for I intend to go in harm's way." Captain John Paul Jones, 16 November 1778 "*Curmudgeons* " Favorites: 1665 SD, Sub Date, DSSD, Exp II, Sub LV, GMTIIc

7 December 2013, 06:01 AM	#9
yld2rob "TRF" Member Join Date: Oct 2012 Real Name: Rob Location: Penna Watch: Rolex Posts: 1,658	That really stinks! __________________ Rolex Sub-126610LV Rolex Sub- 126613LB Rolex GMT BLRO 126710 Rolex GMT BLNR Rolex Datejust 16220

7 December 2013, 06:15 AM	#11
mjclark32 "TRF" Member Join Date: Mar 2010 Real Name: MJC Location: PHL USA Watch: IWC, Rolex, AP Posts: 29,232	Hope it gets fixed for you quickly __________________

7 December 2013, 06:43 AM	#15
Jack T "TRF" Member Join Date: May 2013 Real Name: Jack Location: The Triangle Watch: Several Posts: 6,719	I have been fortunate to have avoided this problem, but shouldn't the AD have looked this over with a loop before releasing to a customer? __________________ Sub 116613 LN; GMT 116710 LN; Sinn 104R; Exp 214270; GS SBGM221; Omega AT

7 December 2013, 05:37 AM	#2
Reu Banned Join Date: Feb 2012 Location: London Posts: 1,152	So what now... ?

7 December 2013, 05:40 AM	#3
datejust24 "TRF" Member Join Date: Apr 2010 Real Name: Chris Location: Cincinnati,Ohio Watch: Rolexssss Posts: 3,504	shewee i would be SUPER pissed....i'd just make it real clear that you want a new piece....end of discussion.

7 December 2013, 05:43 AM	#5
SC11 Banned Join Date: Jul 2010 Real Name: Sam Location: UK Watch: AP ☠️ Posts: 6,151	I highly doubt they will offer an exchange! It's not the best but at least you know they will sort it under warranty. This is an unfortunate issue with any mass produced item regardless of cost, bound to have a few QC misses.

7 December 2013, 05:56 AM	#8
Reu Banned Join Date: Feb 2012 Location: London Posts: 1,152	That stinks... Still in its stickers and has to go back and be opened up!

7 December 2013, 06:03 AM	#10
kilyung 2024 SubLV41 Pledge Member Join Date: Jul 2009 Location: Cave Watch: Sundial Posts: 33,940	Sucks but it'll get fixed

7 December 2013, 06:21 AM	#12
datejust24 "TRF" Member Join Date: Apr 2010 Real Name: Chris Location: Cincinnati,Ohio Watch: Rolexssss Posts: 3,504	what I just don't get about these types of situations is that this isn't something that you did....you purchased the watch that way...why do they have to make things difficult for a customer that just dropped over 8k on a timepiece? this shouldn't even be an issue...you should have been able to walk in there...express your displeasure with the situation and make it clear you want a new watch...thats it....and thats all it should take....

7 December 2013, 06:52 AM	#16
cop414 TRF Moderator & 2024 SubLV41 Patron Join Date: Apr 2012 Real Name: Tim Location: Pennsylvania Watch: 14060M Posts: 72,256	That really sucks. When I bought my Sub I was concerned of something like this happening. I took a pair of magnified reading galsses to the AD and looked the watch over through them for about 10 minutes. Left, came back the next week and did it all over again on the same watch until I was 110% satisfied that all was in order before I punb cash on the counter. They might have thought that I was nuts but I didn't care, my money and I'm planning on having that watch until I die... Please keep us posted on this, sorry it has happened to you. __________________ Rolex Submariner 14060M Omega Seamaster 2254.50 DOXA Professional 1200T Card carrying member of TRF's Global Association of Retro-Grouch-Curmudgeons TRF's "After Dark" Bar & NightClub Patron P Club Member #17 2 FA ENABLED

7 December 2013, 07:11 AM	#17
sea-dweller "TRF" Member Join Date: Oct 2007 Real Name: Dennis Location: Bay Area - 925 Posts: 40,018	Hope it gets fixed quick!

7 December 2013, 08:02 AM	#20
doubleroll "TRF" Member Join Date: Nov 2013 Real Name: Victor Location: NY Watch: 116520 Posts: 773	Doesn't warranty cover manufacturing defects such as these? __________________ TRF made me do it...

7 December 2013, 08:06 AM	#21
crowncollection "TRF" Member Join Date: Jan 2011 Real Name: David Location: australia Posts: 20,216	Should be fixed under warranty Sent from my iPhone using Tapatalk __________________ watches many

7 December 2013, 08:13 AM	#22
dysondiver "TRF" Member Join Date: Jul 2010 Real Name: tom Location: northern ireland Watch: my fins Posts: 10,063	rolex will have lots of stickers , cant see it being a problem to sort ,,, the problem is that you have to sort it.

7 December 2013, 08:16 AM	#23
nauticajoe "TRF" Member Join Date: Feb 2010 Real Name: Joe Location: PA Posts: 14,774	Sorry to hear.

7 December 2013, 08:37 AM	#24
Racerdj 2024 Pledge Member Join Date: Apr 2013 Location: Indianapolis Watch: Patek-Philippe Posts: 16,832	Sorry to hear but I would get it fixed. You will be glad you did. __________________ Rolex and Patek Philippe

7 December 2013, 08:42 AM	#25
Old Expat Beast TRF Moderator & 2024 SubLV41 Patron Join Date: Jul 2013 Real Name: Adam Location: Far East Watch: Golden Tuna Posts: 28,826	If they decline to replace it, say you want a refund. They'll replace it. __________________ _______________________

7 December 2013, 10:37 AM	#26
ecsub44 "TRF" Member Join Date: Feb 2011 Location: US Watch: Sub Posts: 3,175	I'd keep it as is and get it taken care of when serviced 10 years from now. In no time you'll have plenty of scratches, dings, and gouges so you won't even notice that. __________________ *侘寂 -- wabi-sabi --* acceptance of transience and imperfection by finding beauty in that which is imperfect, impermanent, and incomplete Commissioner of WEIRD POLICE , Badge # ecsub44

7 December 2013, 12:11 PM	#27
Hairdude1 "TRF" Member Join Date: Apr 2012 Real Name: Alex Location: Chicago Watch: AP,PP, Rolex Posts: 37,156	Sucks man

7 December 2013, 12:42 PM	#28
Mystro 2024 SubLV41 Pledge Member Join Date: Dec 2009 Real Name: The Mystro ;) Location: Central Pa. Posts: 15,514	No way,...couldn't live with that. I would see it every time I looked at the watch. __________________

7 December 2013, 01:33 PM	#30
Laszlo 2024 SubLV41 Pledge Member Join Date: Nov 2007 Location: San Francisco, CA Watch: Date & No Date Posts: 10,868	My wife likes luxury handbags and considering their level of quality, if she finds a bad stitch or defect right after the purchase, they exchange it with no questions asked. I don't even question it, because she's right. The workmanship should be flawless. __________________ "You might as well question why we breathe. If we stop breathing, we'll die. If we stop fighting our enemies, the world will die." Paul Henreid as Victor Laszlo in Casablanca

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