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thsiao · 31 January 2014, 08:40 AM

Long story short, I recently purchased two Rolexes (YG GMT and TT Smurf) and was disappointed when I found out that both watches were not "perfect". The TT Smurf had a misaligned bezel and the YG GMT had a misaligned bezel, two dust particles, and a tiny piece of lint by the serial number.

I took both watches to the RSC at Beverly Hills to be fixed under warranty on two separate trips and the turnaround was incredibly fast! The TT Smurf took one day and the YG GMT two days... and all issues were fixed by the RSC.

Though I am disappointed that these watches came with issues (questionable QC from HQ), I am happy that at least the RSC at Beverly Hills got the job done and in excellent time! This is my first "service experience" with Rolex and I'm a very happy camper with the level of service they have here. I am lucky to have such a competent RSC this close. This kind of service definitely instills confidence again in the brand.

RolexJNJ · 31 January 2014, 08:44 AM

Nice, glad they took care of it. Also, happy to hear that I'm not the only Rolex aficionado with OCD!

Tankbottoms · 31 January 2014, 09:11 AM

You are right on about the RSC Beverly Hills! I recently took my 116610ln to have the bracelet checked and make sure all the screws in the links were in tightly AND not only was it done in one hour, but they offered water, chocolates and magazines while I waited! I have dealt with RSC Dallas before and they were fine, but RSC Beverly Hills really takes care of you!

Rags · 31 January 2014, 10:24 AM

There are plenty of us with OCD.

gameson · 31 January 2014, 12:12 PM

Will RSC charge if you go there just to get your bracelet adjusted if your watch is not under warranty? If so, how much? How long is the wait? Thanks.

srf52 · 31 January 2014, 04:33 PM

The BHRSC recently assisted me in obtaining a 1.25 link for a Jubilee bracelet and their service was truly first class. Very professional and highly recommended.

etp095 · 31 January 2014, 04:43 PM

Didn't they close the beverly hills RSC a while back?

postalworker · 31 January 2014, 04:46 PM

Quote:

Originally Posted by gameson

Will RSC charge if you go there just to get your bracelet adjusted if your watch is not under warranty? If so, how much? How long is the wait? Thanks.

No

T. Ferguson · 31 January 2014, 05:59 PM

Quote:

Originally Posted by thsiao

...I took both watches to the RSC at Beverly Hills to be fixed under warranty on two separate trips and the turnaround was incredibly fast! The TT Smurf took one day and the YG GMT two days... and all issues were fixed by the RSC...

I think the turnaround is faster there because they do not take watches in from ADs for service or they do not take mailed in pieces. So they don't get all the work that goes to say Dallas or New York.

thsiao · 31 January 2014, 06:00 PM

Quote:

Originally Posted by etp095

Didn't they close the beverly hills RSC a while back?

Yes it was close temporarily... It is now back on with very competent watchmakers on site.

simongpaez · 1 February 2014, 12:42 AM

I had experinence with Dalllas and my experianxe was flawless, great communication and customer service, super nice people on the phone.
One of the reasons I always come back to Rolex.

petenyc · 1 February 2014, 02:52 AM

nice glad they took care of it

2ar2c1 · 1 February 2014, 03:04 AM

ocd!!

cop414 · 1 February 2014, 03:07 AM

Quote:

Originally Posted by 2ar2c1

ocd!!

Nothing wrong with that! Happy to hear all was an easy fix yet disappointed that you had to go through it in the first place. Dust under the crystal... unacceptable at this price point.

Cc1966 · 1 February 2014, 03:50 AM

Quote:

Originally Posted by cop414

Nothing wrong with that! Happy to hear all was an easy fix yet disappointed that you had to go through it in the first place. Dust under the crystal... unacceptable at this price point.

Got to agree with Tim, no OCD here ~ just wants the watches right!

Frosty · 1 February 2014, 04:26 AM

I have had several experiences with RSC Beverly Hills and they have all been very positive!

etp095 · 1 February 2014, 04:48 PM

Quote:

Originally Posted by thsiao

Yes it was close temporarily... It is now back on with very competent watchmakers on site.

Thanks

Survivor · 2 February 2014, 04:37 AM

Quote:

Originally Posted by etp095

Didn't they close the beverly hills RSC a while back?

It was closed for about a year, I believe back in '08-'09. Its up and running again. Big jobs are often still sent out to Dallas but for little things, BH RSC is superb!!!

31 January 2014, 08:40 AM	#1
thsiao "TRF" Member Join Date: Jan 2011 Location: SoCal Posts: 1,248	RSC Beverly Hills - Two Thumbs UP! Long story short, I recently purchased two Rolexes (YG GMT and TT Smurf) and was disappointed when I found out that both watches were not "perfect". The TT Smurf had a misaligned bezel and the YG GMT had a misaligned bezel, two dust particles, and a tiny piece of lint by the serial number. I took both watches to the RSC at Beverly Hills to be fixed under warranty on two separate trips and the turnaround was incredibly fast! The TT Smurf took one day and the YG GMT two days... and all issues were fixed by the RSC. Though I am disappointed that these watches came with issues (questionable QC from HQ), I am happy that at least the RSC at Beverly Hills got the job done and in excellent time! This is my first "service experience" with Rolex and I'm a very happy camper with the level of service they have here. I am lucky to have such a competent RSC this close. This kind of service definitely instills confidence again in the brand. __________________ Instagram @lifeofawis www.lifeofawis.com

31 January 2014, 10:24 AM	#4
Rags 2024 Pledge Member Join Date: Jan 2009 Real Name: Chuck Location: SW Florida Watch: 16233,16610,214270 Posts: 11,196	There are plenty of us with OCD. __________________ 16233 Y Serial Datejust 16610 Z Serial Submariner 214270 Explorer *114300 Oyster Perpetual* *76200 Tudor Date+Day*

31 January 2014, 04:43 PM	#7
etp095 "TRF" Member Join Date: Jan 2008 Real Name: rudolph Location: chicago burbs Posts: 2,026	Didn't they close the beverly hills RSC a while back? __________________ tt date circa 69' 5513 circa 81' ss sub w/date (z) pepsi gmt for dad(D) polar expy II(z) 1675 gmt circa 68' ladies datejust on jubilee for mom (z) sea dweller16600(M) SS Sub-C(g) Omega Planet Ocean,45.5 on mesh(2500D)

31 January 2014, 08:44 AM	#2
RolexJNJ "TRF" Member Join Date: Jan 2010 Real Name: Joe Location: Chicago Posts: 5,036	Nice, glad they took care of it. Also, happy to hear that I'm not the only Rolex aficionado with OCD!

31 January 2014, 09:11 AM	#3
Tankbottoms "TRF" Member Join Date: Dec 2012 Real Name: Sam Location: Los Angeles Watch: 116610ln Posts: 18	You are right on about the RSC Beverly Hills! I recently took my 116610ln to have the bracelet checked and make sure all the screws in the links were in tightly AND not only was it done in one hour, but they offered water, chocolates and magazines while I waited! I have dealt with RSC Dallas before and they were fine, but RSC Beverly Hills really takes care of you!

31 January 2014, 12:12 PM	#5
gameson "TRF" Member Join Date: Oct 2010 Location: USA Posts: 167	Will RSC charge if you go there just to get your bracelet adjusted if your watch is not under warranty? If so, how much? How long is the wait? Thanks.

31 January 2014, 04:33 PM	#6
srf52 "TRF" Member Join Date: Oct 2012 Real Name: Steve Location: SoCal/Philippines Watch: 126334 Posts: 253	The BHRSC recently assisted me in obtaining a 1.25 link for a Jubilee bracelet and their service was truly first class. Very professional and highly recommended.

1 February 2014, 12:42 AM	#11
simongpaez "TRF" Member Join Date: Nov 2011 Real Name: Simon Location: Houston Watch: Some Posts: 1,109	I had experinence with Dalllas and my experianxe was flawless, great communication and customer service, super nice people on the phone. One of the reasons I always come back to Rolex.

1 February 2014, 02:52 AM	#12
petenyc "TRF" Member Join Date: Jun 2007 Real Name: pete Location: NYC Watch: 116610LN Posts: 1,011	nice glad they took care of it

1 February 2014, 03:04 AM	#13
2ar2c1 "TRF" Member Join Date: Nov 2011 Location: in a house Posts: 537	ocd!!

1 February 2014, 04:26 AM	#16
Frosty 2024 SubLV41 Pledge Member Join Date: May 2009 Real Name: Larry Location: So Cal Watch: Rolex GMT 1675 Posts: 5,087	I have had several experiences with RSC Beverly Hills and they have all been very positive!

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