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DCGuy1965 · 31 March 2014, 11:49 AM

So since some of my pieces are coming due for service I have to decide where to send them. I've heard some recommendations on the forum for Rik and word of mouth seems to agree RSC Dallas is one of if not the best.

Question is does Rolex or any other watch publication publish kind of like a consumer rating list of which service centers are the best in terms of satisfaction, reliability, etc? Kind of like what we have in the US a JD Powers report sort of thing.

Dr. Robert · 31 March 2014, 11:53 AM

Aren't there any competent indies near you?

DCGuy1965 · 31 March 2014, 12:03 PM

Quote:

Originally Posted by Dr. Robert

Aren't there any competent indies near you?

Oh yes I would think so. My AD has an on site Rolex trained tech on staff so that's where I was leaning. Not to mention it would be quicker and the shipping back and forth would not be an issue. I'm probably going to use my AD on one of my pieces to see if the workmanship warrants future business.

ipodlover77 · 31 March 2014, 12:22 PM

Good thread. I hear NY is pretty good too. Never knew that dallas was such highly regarded.

If you dont mind me asking, which AD do you use? I ask because im located in MD and i need to find a trusty watchsmith as well (if I decide to not use RSC)

rodrob59 · 31 March 2014, 12:58 PM

I've had warranty work done at the Dallas location and was completely satisfied, but when my 18238 DD needed work for some water intrusion I went local. Much less cost and a one week turnaround. Outside of warranty service he'll be my RSC from now on.

77T · 31 March 2014, 01:27 PM

Only Rolex would know the different RSC stats regarding workmanship quality. Things like re-work due to errors, warranty returns for overhaul mistakes, etc.

...and they're not talking.

31 March 2014, 11:49 AM	#1
DCGuy1965 "TRF" Member Join Date: Aug 2008 Location: Washington, DC Posts: 335	Rolex Service Center Rankings So since some of my pieces are coming due for service I have to decide where to send them. I've heard some recommendations on the forum for Rik and word of mouth seems to agree RSC Dallas is one of if not the best. Question is does Rolex or any other watch publication publish kind of like a consumer rating list of which service centers are the best in terms of satisfaction, reliability, etc? Kind of like what we have in the US a JD Powers report sort of thing.

31 March 2014, 11:53 AM	#2
Dr. Robert 2024 SubLV41 Pledge Member Join Date: Dec 2009 Real Name: Bob Location: U.S.A. Watch: 1655 Posts: 64,294	Aren't there any competent indies near you? __________________ Founder & Card Carrying Member of the Global Association of Retro-Grouch-Curmudgeons

31 March 2014, 12:58 PM	#5
rodrob59 "TRF" Member Join Date: Jun 2011 Real Name: Rod Location: Atlanta, GA Watch: YG DD 18238 Posts: 1,540	I've had warranty work done at the Dallas location and was completely satisfied, but when my 18238 DD needed work for some water intrusion I went local. Much less cost and a one week turnaround. Outside of warranty service he'll be my RSC from now on. __________________ I ask you to judge me by the enemies I have made. -Franklin D. Roosevelt

31 March 2014, 01:27 PM	#6
77T 2024 SubLV41 Pledge Member Join Date: Dec 2010 Real Name: PaulG Location: Georgia Posts: 42,017	Only Rolex would know the different RSC stats regarding workmanship quality. Things like re-work due to errors, warranty returns for overhaul mistakes, etc. ...and they're not talking. __________________ Does anyone really know what time it is?

31 March 2014, 12:22 PM	#4
ipodlover77 Banned Join Date: Jan 2014 Location: Maryland Posts: 65	Good thread. I hear NY is pretty good too. Never knew that dallas was such highly regarded. If you dont mind me asking, which AD do you use? I ask because im located in MD and i need to find a trusty watchsmith as well (if I decide to not use RSC)

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