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hbk75 · 25 April 2014, 01:52 PM

iazrollie · 25 April 2014, 02:01 PM

They stink. I had my first encounter with them today. Can't say I walked away pleased.

viper9669 · 25 April 2014, 02:18 PM

Been to RSC Singapore, I agree that they need to be more careful when customers bring their watches in for repair/service.

Trust me, I won't go into details.

style88 · 25 April 2014, 02:38 PM

High time that someone in HQ should know about it and put in the right service standards worldwide.

zama · 25 April 2014, 02:59 PM

Wow, I dont work in manufacturing but I do work in a high tech industry and own parts of our quality system in my local business. It is hard to believe from a quality point of view there could be such a discrepancy between markets, if they are genuinely that bad. I think RSC is over priced and slow but you rarely hear bad reports on quality.

hbk75 · 25 April 2014, 03:06 PM

Quote:

Originally Posted by iazrollie

They stink. I had my first encounter with them today. Can't say I walked away pleased.

which rsc did you use?

hbk75 · 25 April 2014, 03:07 PM

Quote:

Originally Posted by style88

High time that someone in HQ should know about it and put in the right service standards worldwide.

too bad the ceo has already been changed. e-mail was addressed to the old ceo.

hbk75 · 25 April 2014, 03:08 PM

Quote:

Originally Posted by viper9669

Been to RSC Singapore, I agree that they need to be more careful when customers bring their watches in for repair/service.

Trust me, I won't go into details.

that is quite common with rsc singapore? heard that the servicing charges are much higher than hong kong.

MonBK · 25 April 2014, 03:09 PM

Quote:

Originally Posted by hbk75

too bad the ceo has already been changed. e-mail was addressed to the old ceo.

I think he still has a few days left + the e-mail was sent 2 months ago.

hbk75 · 25 April 2014, 03:11 PM

Quote:

Originally Posted by MonBK

I think he still has a few days left + the e-mail was sent 2 months ago.

he may have deleted that e-mail and left quietly.

alanc · 25 April 2014, 09:13 PM

Wow - talk about the power of the pen. E-mail sent, CEO replaced. I'm impressed.

(Kidding)

padi56 · 25 April 2014, 09:24 PM

Well speak as you find had several jobs done by the RSC in Singapore but back in 1998-2000 and no complaints whatsoever.Like everything today there are good and bad workmen but in general all the RSC world wide do good work.But today with loupe mania and inspecting watches for the tiniest specks or scratch. And many blowing these so called faults well out of proportion Singapore RSC seems now to have a bad name.

beshannon · 25 April 2014, 09:54 PM

So a human being at a company made a mistake. and another human wrote an email about it.

Wow!

iazrollie · 25 April 2014, 09:58 PM

Quote:

Originally Posted by hbk75

which rsc did you use?

nyc

hbk75 · 26 April 2014, 01:51 AM

Quote:

Originally Posted by padi56

Well speak as you find had several jobs done by the RSC in Singapore but back in 1998-2000 and no complaints whatsoever.Like everything today there are good and bad workmen but in general all the RSC world wide do good work.But today with loupe mania and inspecting watches for the tiniest specks or scratch. And many blowing these so called faults well out of proportion Singapore RSC seems now to have a bad name.

i've read through some threads from a singapore based watch forum. there was another incident that caught my attention.

apparently someone sent his sub for regulation. and it came back with a deep scratch on the side of the casing. rsc singapore offered to polished out the scratch. upon collection, scratch was gone but one side of the lug became thinner. a simple regulation job turned into a major overhaul.

http://www.sgrolexclub.com/threads/3...ess-what/page2

look at the lug where the crown is located.

hbk75 · 26 April 2014, 01:55 AM

Quote:

Originally Posted by iazrollie

nyc

guess they are trained to butcher watches.

i remember this guy by the name of mathew j from timezone. he used to complain about rolex usa butchering his watches.

padi56 · 26 April 2014, 01:56 AM

On all Rolex watches like the subs the lug on the crown side has been thinner as standard on all the models for the past 50 years

hbk75 · 26 April 2014, 02:02 AM

Quote:

Originally Posted by padi56

On all Rolex watches like the subs the lug on the crown side has been thinner as standard on all the models for the past 50 years

thanks for the input padi. i was not aware of this. but here's a picture of my old 14060m. the lugs seems to be evenly distributed. i've only heard about the thinner crown guard.

25 April 2014, 01:52 PM	#1
hbk75 Banned Join Date: Nov 2006 Location: Taiwan Posts: 705	Someone has written to Geneva to complain about the service standard of RSC.

25 April 2014, 02:01 PM	#2
iazrollie "TRF" Member Join Date: Jul 2013 Real Name: Ian Location: NY Watch: All of them Posts: 3,245	They stink. I had my first encounter with them today. Can't say I walked away pleased. __________________ Rolex, PPs, Breitling

25 April 2014, 02:59 PM	#5
zama "TRF" Member Join Date: Feb 2012 Real Name: Craig Location: Sydney Watch: 4 Broken glass Posts: 5,808	Wow, I dont work in manufacturing but I do work in a high tech industry and own parts of our quality system in my local business. It is hard to believe from a quality point of view there could be such a discrepancy between markets, if they are genuinely that bad. I think RSC is over priced and slow but you rarely hear bad reports on quality. __________________ Day Date 118206, Daytona 116509 & 116505, AP 25859ST Gone but not forgotten and genuinely missed..... Root Beer GMT, Sub, TT Daytona, YG DD Bark, Datejust(2 his & hers), AP RO, PP Aquanaut, Lange 1, Heuer Monza, Piaget Altiplano, GP Chrono, Seamaster, Tudor Sub, Tudor Chrono, Tudor Black Bay Bronze

25 April 2014, 09:24 PM	#12
padi56 "TRF" Life Patron Join Date: Jun 2005 Real Name: Peter Location: Llanfairpwllgwyng Watch: ing you. Posts: 53,062	Well speak as you find had several jobs done by the RSC in Singapore but back in 1998-2000 and no complaints whatsoever.Like everything today there are good and bad workmen but in general all the RSC world wide do good work.But today with loupe mania and inspecting watches for the tiniest specks or scratch. And many blowing these so called faults well out of proportion Singapore RSC seems now to have a bad name. __________________ ICom Pro3 All posts are my own opinion and my opinion only. "The clock of life is wound but once, and no man has the power to tell just when the hands will stop. Now is the only time you actually own the time, Place no faith in time, for the clock may soon be still for ever." Good Judgement comes from experience,experience comes from Bad Judgement,.Buy quality, cry once; buy cheap, cry again and again. www.mc0yad.club Second in command CEO and left handed watch winder

25 April 2014, 09:54 PM	#13
beshannon "TRF" Member Join Date: Jun 2009 Real Name: Brian Location: Northern Virginia Watch: One of Not Many Posts: 17,892	So a human being at a company made a mistake. and another human wrote an email about it. Wow! __________________ IWC Portugieser 7 Day, Omega Seamaster SMP300m, Vacheron Constantin Traditionnelle Complete Calendar, Glashutte PanoInverse, Glashutte SeaQ Panorama Date, Omega Aqua Terra 150, Omega CK 859, Omega Speedmaster 3861 Moonwatch, Breitling Superocean Steelfish, JLC Atmos Transparent Clock

25 April 2014, 02:18 PM	#3
viper9669 "TRF" Member Join Date: Oct 2013 Real Name: Patrick Location: SIN Watch: Rolex Posts: 5,066	Been to RSC Singapore, I agree that they need to be more careful when customers bring their watches in for repair/service. Trust me, I won't go into details.

25 April 2014, 02:38 PM	#4
style88 "TRF" Member Join Date: Mar 2014 Location: San Diego Posts: 195	High time that someone in HQ should know about it and put in the right service standards worldwide.

25 April 2014, 09:13 PM	#11
alanc "TRF" Member Join Date: Dec 2011 Real Name: Alan Location: Connecticut Watch: 114270 16710B Posts: 1,062	Wow - talk about the power of the pen. E-mail sent, CEO replaced. I'm impressed. (Kidding)

26 April 2014, 01:56 AM	#17
padi56 "TRF" Life Patron Join Date: Jun 2005 Real Name: Peter Location: Llanfairpwllgwyng Watch: ing you. Posts: 53,062	On all Rolex watches like the subs the lug on the crown side has been thinner as standard on all the models for the past 50 years __________________ ICom Pro3 All posts are my own opinion and my opinion only. "The clock of life is wound but once, and no man has the power to tell just when the hands will stop. Now is the only time you actually own the time, Place no faith in time, for the clock may soon be still for ever." Good Judgement comes from experience,experience comes from Bad Judgement,.Buy quality, cry once; buy cheap, cry again and again. www.mc0yad.club Second in command CEO and left handed watch winder

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