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shaggy · 3 December 2014, 01:19 AM

I sent my Daytona into the UK RSC well over a week ago via a local AD and was told that Rolex would be in touch within a week to say what if anything needed to be replaced,
I have not heard from the AD or Rolex but wondered what the normal time from entry at RSC would they contact with a repair quote?
cheers for any info

When I called Rolex direct about the service before sending the guy at RSC said they are doing a 4/5 week turnaround but due to Christmas break to allow 6 weeks but the AD said 10 weeks.

Tools · 3 December 2014, 03:37 AM

If you sent it in through your AD then all discussions Rolex undertakes will be with the AD as they are your "agent".

This is a good reason to take/send it to the RSC yourself.

Mr DateJust · 3 December 2014, 04:41 AM

As Larry says above the AD is acting basically as an agent. They also might not have sent it for a couple of days after you dropped it off. I remember the days before the UK service centre moved to their new building in Kings Hill and the turnaround times were pushing 20 weeks at one point.

ARTISAN · 3 December 2014, 05:52 AM

I just got my Daytona back after warranty repair,,,,,,,,,,,,,,,used FH [ad] took 3weeks.
rsc kent.

shaggy · 3 December 2014, 06:05 AM

I called Rolex direct first and they said I had the choice of sending myself but it being underinsured & at my risk or taking it to an AD for an extra £20 and have it fully insured although the AD didn't charge me anything.
I am not complaining I am just wondering when they will get in touch for any repairs

3 December 2014, 01:19 AM	#1
shaggy "TRF" Member Join Date: Dec 2008 Real Name: Brett Location: leeds,uk Watch: BLUE ARAB DAYTONA Posts: 691	RSC UK times I sent my Daytona into the UK RSC well over a week ago via a local AD and was told that Rolex would be in touch within a week to say what if anything needed to be replaced, I have not heard from the AD or Rolex but wondered what the normal time from entry at RSC would they contact with a repair quote? cheers for any info When I called Rolex direct about the service before sending the guy at RSC said they are doing a 4/5 week turnaround but due to Christmas break to allow 6 weeks but the AD said 10 weeks.

3 December 2014, 03:37 AM	#2
Tools TRF Moderator & 2024 SubLV41 Patron Join Date: May 2007 Real Name: Larry Location: Mojave Desert Watch: GMT's Posts: 43,515	If you sent it in through your AD then all discussions Rolex undertakes will be with the AD as they are your "agent". This is a good reason to take/send it to the RSC yourself. __________________ (Chill ... It's just a watch Forum.....) NAWCC Member

3 December 2014, 04:41 AM	#3
Mr DateJust "TRF" Member Join Date: Dec 2010 Location: Glasgow, UK Watch: 16570 Posts: 909	As Larry says above the AD is acting basically as an agent. They also might not have sent it for a couple of days after you dropped it off. I remember the days before the UK service centre moved to their new building in Kings Hill and the turnaround times were pushing 20 weeks at one point.

3 December 2014, 05:52 AM	#4
ARTISAN "TRF" Member Join Date: Jun 2013 Real Name: steve Location: south , east , uk Watch: all of them Posts: 448	I just got my Daytona back after warranty repair,,,,,,,,,,,,,,,used FH [ad] took 3weeks. rsc kent.

3 December 2014, 06:05 AM	#5
shaggy "TRF" Member Join Date: Dec 2008 Real Name: Brett Location: leeds,uk Watch: BLUE ARAB DAYTONA Posts: 691	I called Rolex direct first and they said I had the choice of sending myself but it being underinsured & at my risk or taking it to an AD for an extra £20 and have it fully insured although the AD didn't charge me anything. I am not complaining I am just wondering when they will get in touch for any repairs

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