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TPL1979 · 25 February 2015, 01:48 PM

Greetings Forum,

Dropped off my 18038 Day-Date for a long overdue service/refinish at the NYC Service Center today.

I inquired with the service consultant about replacing the current Black, Stick Marker dial with a White, Roman-Numeral dial. She departed to the service area and emerged a few mins later saying the only White dial they could offer me was another Stick-Marker dial. Something about they'll only offer whatever was an original dial option for that model was said. Does this sound/seem correct?

For $600 plus another $150 for new hands (and they keep the orig dial), you'd think I could get what I want?

My repair estimate is due tmrw. I'd appreciate any/all forum feedback as to how best to proceed.

Thanks!
Tom

edgware14 · 25 February 2015, 01:51 PM

Yep sounds correct, they'll only let the watch leave their hands looking original for the model/year

Old Expat Beast · 25 February 2015, 01:52 PM

Yes, it's normal for an RSC to only offer to replace what was original to the watch, like for like.

tkerrmd · 25 February 2015, 01:55 PM

Yup that's right

1mlc · 25 February 2015, 02:02 PM

Did you ask what other options were available for the model/year?

TPL1979 · 25 February 2015, 02:16 PM

The only dials she offered were Champagne, Blue, White, Black and perhaps one additional color, but all were in the Stick-style configuration. Negative response on the Roman numeral request.

luvchnl · 25 February 2015, 02:30 PM

My local AD told me the same thing when I inquired about the possibly of a dial change in the future. Taste change so I though I'd ask incase I wanted something different in the future. I was told that Rolex only allows the change options to be the stick dial for legibility reasons, even though my watch was sold with a variety of dial choices from roman, diamond, mop etc. So I'm wondering if this is true or not. Has rolex become more strict on their dial changes? Do they only allow a stick marker dial for dial changes now?

zama · 25 February 2015, 08:24 PM

Love the one you got I say....... After a service it will all feel nice and fresh anyway.

Old Expat Beast · 25 February 2015, 08:28 PM

Quote:

Originally Posted by luvchnl

My local AD told me the same thing when I inquired about the possibly of a dial change in the future. Taste change so I though I'd ask incase I wanted something different in the future. I was told that Rolex only allows the change options to be the stick dial for legibility reasons, even though my watch was sold with a variety of dial choices from roman, diamond, mop etc. So I'm wondering if this is true or not. Has rolex become more strict on their dial changes? Do they only allow a stick marker dial for dial changes now?

Where do ADs come up with these?

Lgear080 · 25 February 2015, 09:52 PM

any competent watchmaker can do this

jthop · 25 February 2015, 10:05 PM

I was at Dallas RSC recently and inquired about this. They had the same answer. Also, the lady told me they will not change dials on professional models (ie: black to white dial daytona). Only the dress watches.

watchwatcher · 25 February 2015, 10:22 PM

Correct.

azguy · 25 February 2015, 11:53 PM

Quote:

Originally Posted by TPL1979

.......... I'd appreciate any/all forum feedback as to how best to proceed......

Don't use RSC

mikhaelj · 26 February 2015, 12:12 AM

Quote:

Originally Posted by TPL1979

The only dials she offered were Champagne, Blue, White, Black and perhaps one additional color, but all were in the Stick-style configuration. Negative response on the Roman numeral request.

You should come on a trip and enjoy Dubai for a few days. ROLEX DUBAI will let you swap to any dial you want and guess what? you GET TO KEEP your original dial. Dial Swapping at ROLEX DUABI takes 5 business days given the item is in stock. Been there, done it before.

Cheers,

25 February 2015, 01:48 PM	#1
TPL1979 "TRF" Member Join Date: Jan 2014 Location: NY Posts: 5	NYC RSC won't change my dial! Greetings Forum, Dropped off my 18038 Day-Date for a long overdue service/refinish at the NYC Service Center today. I inquired with the service consultant about replacing the current Black, Stick Marker dial with a White, Roman-Numeral dial. She departed to the service area and emerged a few mins later saying the only White dial they could offer me was another Stick-Marker dial. Something about they'll only offer whatever was an original dial option for that model was said. Does this sound/seem correct? For $600 plus another $150 for new hands (and they keep the orig dial), you'd think I could get what I want? My repair estimate is due tmrw. I'd appreciate any/all forum feedback as to how best to proceed. Thanks! Tom

25 February 2015, 08:24 PM	#8
zama "TRF" Member Join Date: Feb 2012 Real Name: Craig Location: Sydney Watch: 4 Broken glass Posts: 5,808	Love the one you got I say....... After a service it will all feel nice and fresh anyway. __________________ Day Date 118206, Daytona 116509 & 116505, AP 25859ST Gone but not forgotten and genuinely missed..... Root Beer GMT, Sub, TT Daytona, YG DD Bark, Datejust(2 his & hers), AP RO, PP Aquanaut, Lange 1, Heuer Monza, Piaget Altiplano, GP Chrono, Seamaster, Tudor Sub, Tudor Chrono, Tudor Black Bay Bronze

25 February 2015, 01:51 PM	#2
edgware14 "TRF" Member Join Date: Jul 2013 Real Name: Will Location: Melbourne Watch: 18078 Posts: 284	Yep sounds correct, they'll only let the watch leave their hands looking original for the model/year

25 February 2015, 01:52 PM	#3
Old Expat Beast TRF Moderator & 2024 SubLV41 Patron Join Date: Jul 2013 Real Name: Adam Location: Far East Watch: Golden Tuna Posts: 28,825	Yes, it's normal for an RSC to only offer to replace what was original to the watch, like for like.

25 February 2015, 01:55 PM	#4
tkerrmd "TRF" Member Join Date: Apr 2008 Real Name: Tom Location: In a race car! Watch: ME RACE PORSCHES Posts: 24,123	Yup that's right

25 February 2015, 02:02 PM	#5
1mlc "TRF" Member Join Date: Jan 2015 Location: NC Posts: 179	Did you ask what other options were available for the model/year?

25 February 2015, 02:16 PM	#6
TPL1979 "TRF" Member Join Date: Jan 2014 Location: NY Posts: 5	The only dials she offered were Champagne, Blue, White, Black and perhaps one additional color, but all were in the Stick-style configuration. Negative response on the Roman numeral request.

25 February 2015, 02:30 PM	#7
luvchnl "TRF" Member Join Date: Aug 2009 Location: U.S. Posts: 523	My local AD told me the same thing when I inquired about the possibly of a dial change in the future. Taste change so I though I'd ask incase I wanted something different in the future. I was told that Rolex only allows the change options to be the stick dial for legibility reasons, even though my watch was sold with a variety of dial choices from roman, diamond, mop etc. So I'm wondering if this is true or not. Has rolex become more strict on their dial changes? Do they only allow a stick marker dial for dial changes now?

25 February 2015, 09:52 PM	#10
Lgear080 Banned Join Date: Sep 2010 Location: NYC Posts: 3,506	any competent watchmaker can do this

25 February 2015, 10:05 PM	#11
jthop "TRF" Member Join Date: Feb 2015 Real Name: Jamie Location: Dallas, TX Watch: Rolex Posts: 224	I was at Dallas RSC recently and inquired about this. They had the same answer. Also, the lady told me they will not change dials on professional models (ie: black to white dial daytona). Only the dress watches.

25 February 2015, 10:22 PM	#12
watchwatcher "TRF" Member Join Date: Jan 2009 Real Name: Larry Location: Kentucky Watch: Yes Posts: 35,047	Correct.

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