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BarkMaster · 27 March 2015, 10:47 AM

I wear my Bark maybe twice a week, so it often runs down and I have to wind and set it. I last wore it Sunday, so it stopped late Tuesday. I went to put it on this evening (Thursday) and did the usual... wind it, set it and forget it.

Long story short, it is not moving. I can feel that it is fully wound, but it is just not moving. Annoyed, I pull out my card from the last RSC servicing, remembering that it states there is a 2 year warranty.

Today's date: 3/26/2015

Service date: 3/18/0215

2 years + 8 days.

I'll call tomorrow and see how they handle this.

Do you think they will honor the warranty?

Jason71 · 27 March 2015, 10:48 AM

I personally think you will be fine and that they will fix it for free.

Afghanvet · 27 March 2015, 10:49 AM

I think so...

CDNWatchNut · 27 March 2015, 10:49 AM

I think there's a good chance they will do something for you, if not honor it fully, offer you a substantial discount on service. Good luck!

tkerrmd · 27 March 2015, 10:49 AM

Mine would, just good customer service

I have had that happen with my cars few weeks after warranty and they always coverd the repair

YMMV

Good luck

Old Expat Beast · 27 March 2015, 10:49 AM

You need another poll category: "Probably". That's the right answer.

kilyung · 27 March 2015, 10:54 AM

Probably

sea-dweller · 27 March 2015, 11:04 AM

Let us know the outcome! Good luck!

SemperFi · 27 March 2015, 11:30 AM

They should cover it in full. Successful companies usually don't nickel and dime their customers. I'll be interested to know the outcome. Good luck.

CoachRolexRyan · 27 March 2015, 11:31 AM

Yes. Good luck. Beautiful watch.

DubaiWatchGuy · 27 March 2015, 11:32 AM

Let us know what goes down :) hopefully they will do it for free !

springer · 27 March 2015, 11:34 AM

Seems like the poll results are fairly well split.

luvsub · 27 March 2015, 11:36 AM

Yes, Rolex will service it for free.

cop414 · 27 March 2015, 11:47 AM

I would think they'd cover it.

BarkMaster · 27 March 2015, 11:51 AM

It's really bothering me, so I think I will to take the day off and drive up to Dallas early.

Poly · 27 March 2015, 12:30 PM

Be humble and polite and I'm sure they'll honor it.

BarkMaster · 27 March 2015, 12:58 PM

Quote:

Originally Posted by Poly

Be humble and polite and I'm sure they'll honor it.

Good advice and certainly the correct approach.

subtona · 27 March 2015, 01:20 PM

good luck

Rogdogg · 27 March 2015, 01:27 PM

I agree that they probably will but I think it will depend a lot on your attitude when you talk to them, as has already been stated. If you are polite and explain the situation to them I'm sure they'll look after you.

BNA/LION · 27 March 2015, 01:27 PM

I think they will... Please let us know the outcome. Good Luck!

Presa canary · 27 March 2015, 01:38 PM

You try givin it a good shake?

Eric Chan · 27 March 2015, 01:53 PM

Yes. Rolex Canada completed work on my Wife's watch two months after the warranty period at no cost.

mps354 · 27 March 2015, 05:08 PM

Hope it works out

travisb · 27 March 2015, 08:16 PM

They should. Good luck.

VetteBandit · 27 March 2015, 08:24 PM

I would bet they would, especially if you are really nice and humble.

BarkMaster · 28 March 2015, 01:20 AM

I drove up to the Dallas RSC early today and they are going to take care of it. ☺

Sent from my SM-G900T using Tapatalk

handsfull · 28 March 2015, 01:25 AM

Quote:

Originally Posted by BarkMaster

I drove up to the Dallas RSC early today and they are going to take care of it. ☺

Sent from my SM-G900T using Tapatalk

Smart man.

5 would get you 10 that would NOT have happened in RSC NY.

dpa94114 · 28 March 2015, 02:29 AM

Rather bizarre - did they offer an explanation of the problem?

watchwatcher · 28 March 2015, 02:39 AM

Quote:

Originally Posted by BarkMaster

I drove up to the Dallas RSC early today and they are going to take care of it. ☺

Sent from my SM-G900T using Tapatalk

Great! Well, I voted correctly then...

fishingbear · 28 March 2015, 02:44 AM

Glad that worked out.
I had something similar happen with my 16610LV Sub and it was out by a little less than a month and my AD took care of me.

View Poll Results: Will Rolex honor the 2 year warranty when it's been 2 years + 8 days?
Yes	76	56.30%
Partially	11	8.15%
No	48	35.56%
Voters: 135. You may not vote on this poll

27 March 2015, 10:47 AM	#1
BarkMaster "TRF" Member Join Date: Jul 2009 Location: Texas Watch: 18078 YG DD Posts: 7,962	Timing is Everything I wear my Bark maybe twice a week, so it often runs down and I have to wind and set it. I last wore it Sunday, so it stopped late Tuesday. I went to put it on this evening (Thursday) and did the usual... wind it, set it and forget it. Long story short, it is not moving. I can feel that it is fully wound, but it is just not moving. Annoyed, I pull out my card from the last RSC servicing, remembering that it states there is a 2 year warranty. Today's date: 3/26/2015 Service date: 3/18/0215 2 years + 8 days. I'll call tomorrow and see how they handle this. Do you think they will honor the warranty? Attached Images __________________ BARK BARK BARK BARK BARK BARK BARK BARK BARK BARK BARK BARK

27 March 2015, 10:48 AM	#2
Jason71 "TRF" Member Join Date: Mar 2009 Real Name: Jason Location: USA Watch: Rolex/Tudor Divers Posts: 7,973	I personally think you will be fine and that they will fix it for free. __________________ Best Regards, Jason Just Say "NO" to Polishing Card-Carrying Member of the Global Association of Retro-Grouch Curmudgeons LIfe is too short to wear inexpensive watches PLEXI IS SEXY

27 March 2015, 10:49 AM	#3
Afghanvet "TRF" Member Join Date: Jan 2015 Location: Virginia Watch: Subs, SD4K Posts: 2,272	I think so... __________________ Subaholics Anonymous

27 March 2015, 11:04 AM	#8
sea-dweller "TRF" Member Join Date: Oct 2007 Real Name: Dennis Location: Bay Area - 925 Posts: 40,018	Let us know the outcome! Good luck! __________________ TRF Member #6699 (since September 2007)

27 March 2015, 10:49 AM	#4
CDNWatchNut "TRF" Member Join Date: Apr 2010 Real Name: Juan Location: Sherwood Park, Ab Watch: 114060 Posts: 1,509	I think there's a good chance they will do something for you, if not honor it fully, offer you a substantial discount on service. Good luck!

27 March 2015, 10:49 AM	#5
tkerrmd "TRF" Member Join Date: Apr 2008 Real Name: Tom Location: In a race car! Watch: ME RACE PORSCHES Posts: 24,123	Mine would, just good customer service I have had that happen with my cars few weeks after warranty and they always coverd the repair YMMV Good luck

27 March 2015, 10:49 AM	#6
Old Expat Beast TRF Moderator & 2024 SubLV41 Patron Join Date: Jul 2013 Real Name: Adam Location: Far East Watch: Golden Tuna Posts: 28,825	You need another poll category: "Probably". That's the right answer.

27 March 2015, 10:54 AM	#7
kilyung 2024 SubLV41 Pledge Member Join Date: Jul 2009 Location: Cave Watch: Sundial Posts: 33,940	Probably

27 March 2015, 11:30 AM	#9
SemperFi "TRF" Member Join Date: Sep 2014 Real Name: Angelo Location: Brooklyn, NY Watch: Rolex Submariner Posts: 42,164	They should cover it in full. Successful companies usually don't nickel and dime their customers. I'll be interested to know the outcome. Good luck.

27 March 2015, 11:31 AM	#10
CoachRolexRyan "TRF" Member Join Date: Jan 2011 Real Name: Coach Location: Boston Watch: Rolex Deep Sea Posts: 1,297	Yes. Good luck. Beautiful watch. __________________ DSSD, PAM 320, PAM 170, BR03-92

27 March 2015, 11:32 AM	#11
DubaiWatchGuy "TRF" Member Join Date: Feb 2015 Location: Dubai Posts: 159	Let us know what goes down :) hopefully they will do it for free !

27 March 2015, 11:34 AM	#12
springer 2024 SubLV41 Pledge Member Join Date: Apr 2008 Real Name: jP Location: Texas Watch: GMT-MASTER Posts: 17,319	Seems like the poll results are fairly well split. __________________ Member of NAWCC since 1990. INSTAGRAM USER NAME: SPRINGERJFP Visit my Instagram page to view some of the finest vintage GMTs anywhere - as well as other vintage classics.

27 March 2015, 11:36 AM	#13
luvsub 2024 Pledge Member Join Date: Jun 2007 Location: SF, south bay Posts: 5,222	Yes, Rolex will service it for free.

27 March 2015, 11:47 AM	#14
cop414 TRF Moderator & 2024 SubLV41 Patron Join Date: Apr 2012 Real Name: Tim Location: Pennsylvania Watch: 14060M Posts: 72,234	I would think they'd cover it. __________________ Rolex Submariner 14060M Omega Seamaster 2254.50 DOXA Professional 1200T Card carrying member of TRF's Global Association of Retro-Grouch-Curmudgeons TRF's "After Dark" Bar & NightClub Patron P Club Member #17 2 FA ENABLED

27 March 2015, 11:51 AM	#15
BarkMaster "TRF" Member Join Date: Jul 2009 Location: Texas Watch: 18078 YG DD Posts: 7,962	It's really bothering me, so I think I will to take the day off and drive up to Dallas early. __________________ BARK BARK BARK BARK BARK BARK BARK BARK BARK BARK BARK BARK

27 March 2015, 12:30 PM	#16
Poly "TRF" Member Join Date: Jan 2015 Location: Brentwood, TN Posts: 469	Be humble and polite and I'm sure they'll honor it.

27 March 2015, 01:20 PM	#18
subtona "TRF" Member Join Date: Jan 2011 Real Name: gus Location: East Coast Watch: APK & sometimes Y Posts: 26,598	good luck __________________

27 March 2015, 01:27 PM	#19
Rogdogg 2024 SubLV41 Pledge Member Join Date: Nov 2012 Location: Bangkok Posts: 6,124	I agree that they probably will but I think it will depend a lot on your attitude when you talk to them, as has already been stated. If you are polite and explain the situation to them I'm sure they'll look after you. __________________ Nil Satis Nisi Optimum

27 March 2015, 01:27 PM	#20
BNA/LION 2024 SubLV41 Pledge Member Join Date: May 2011 Real Name: Larry Location: San Diego, CA Watch: ROLEX Posts: 25,650	I think they will... Please let us know the outcome. Good Luck! __________________ ✦ 28238 President DD 18K/YG ✦ 16610LN SS Sub ✦ 16613 18K/SS Serti ✦ 16550 Exp II Non-Rail Cream Dial ✦ Daytona C 116500 ✦ 126710 BLRO GMT-Master II ✦ NEXT-->? ⛳ Hole In One! 10/3/19 DMCC 5th hole, par 3, 168 yards w/ 4-Iron.

27 March 2015, 01:38 PM	#21
Presa canary "TRF" Member Join Date: Dec 2012 Real Name: Justin Location: Pa Watch: Explorer ii Posts: 3,155	You try givin it a good shake?

27 March 2015, 01:53 PM	#22
Eric Chan "TRF" Member Join Date: Dec 2010 Real Name: Eric Chan Location: Vancouver, BC CAN Watch: Day-Date 118238 Posts: 8,798	Yes. Rolex Canada completed work on my Wife's watch two months after the warranty period at no cost. __________________ Official Member: 'Perpetual 30' Vegas International GTG 2016

27 March 2015, 05:08 PM	#23
mps354 2024 Pledge Member Join Date: Jul 2012 Real Name: Mike Location: CT Posts: 9,098	Hope it works out

27 March 2015, 08:16 PM	#24
travisb 2024 SubLV41 Pledge Member Join Date: Aug 2009 Real Name: Travis Location: FL / NYC Watch: Yes.. Posts: 33,489	They should. Good luck.

27 March 2015, 08:24 PM	#25
VetteBandit "TRF" Member Join Date: Dec 2009 Real Name: JP Location: USA Watch: All of them! Posts: 917	I would bet they would, especially if you are really nice and humble. __________________ ********************************* "Eveyone has a plan until they get punched in the face." Instagram: @30threejosh

28 March 2015, 01:20 AM	#26
BarkMaster "TRF" Member Join Date: Jul 2009 Location: Texas Watch: 18078 YG DD Posts: 7,962	I drove up to the Dallas RSC early today and they are going to take care of it. ☺ Sent from my SM-G900T using Tapatalk __________________ BARK BARK BARK BARK BARK BARK BARK BARK BARK BARK BARK BARK

28 March 2015, 02:29 AM	#28
dpa94114 "TRF" Member Join Date: Jul 2013 Location: ex SF, back east Posts: 531	Rather bizarre - did they offer an explanation of the problem?

28 March 2015, 02:44 AM	#30
fishingbear 2024 SubLV41 Pledge Member Join Date: May 2011 Real Name: George Location: Alabama Watch: GMTsSubLVEx2SDDayt Posts: 4,549	Glad that worked out. I had something similar happen with my 16610LV Sub and it was out by a little less than a month and my AD took care of me.

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