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jldc · 30 April 2015, 10:36 PM

I sent my 39mm explorer (that I purchased on TRF about 2 years ago) to the RSC Dallas because it has essentially no power reserve. It is around three years old and out of warranty. In the paperwork that I enclosed when I mailed the watch, I explained that it was out of warranty and purchased used. They have requested that I send a copy of the warranty card to them. I have just done this and I'm wondering what's going on.

Could there be an issue with the provenance of the watch? Might they cover the repair even though it's out of the warranty period? So far, they haven't said much. My first experience with RSC and my only expectations going in were that it would cost a fair amount of money and take a while....

L

Old Expat Beast · 30 April 2015, 10:37 PM

Most likely they will fix it for free, IMO. Big issues like that seem to get some leeway.

soundserious · 30 April 2015, 11:13 PM

First thought: stolen watch.
More reasonable thought: they'll fix it on the house

Speed · 30 April 2015, 11:44 PM

Give 'em a call.

psv · 30 April 2015, 11:53 PM

Rolex asks for that all the time. Nothing to worry about.

handsfull · 1 May 2015, 12:02 AM

Quote:

Originally Posted by psv

Rolex asks for that all the time. Nothing to worry about.

This. With the card, they also register the watch serial in your name (even if it's different from the name on the warranty card).

versatile1 · 1 May 2015, 12:23 AM

No different then taking your car in for a dealer service
They take the VIN off the car for record purposes.
Also since it was pre-owned it's possible the previous owner had an issue that Rolex dealt with so providing the warranty card will enable them to see past fixes then decide to give you a brand new watch because you got a lemon.
Not only that, they will let you choose anything you want under 35,000.00 because of the stress of wondering why they want your card.

ec51 · 1 May 2015, 12:45 AM

Why would they need the card? The serial is on the watch, no? The RSCs are getting strange with these requests. When I brought my internationally purchased sub to the NYC RSC for warranty work (with warranty card with my name on it) they demanded the original sales receipt, otherwise they wouldn't have worked on it.

psv · 1 May 2015, 12:48 AM

Quote:

Originally Posted by ec51

Why would they need the card? The serial is on the watch, no? The RSCs are getting strange with these requests. When I brought my internationally purchased sub to the NYC RSC for warranty work (with warranty card with my name on it) they demanded the original sales receipt, otherwise they wouldn't have worked on it.

Same happened to me, but my card was without name, so they asked for a copy of the sales receipts (which I had scaned and available). Didn't bother me much. On top of that, my work was to exchange a chipped crystal, which isn't covered under warranty so I had to pay for it, yet they asked for all the details.

RichM · 1 May 2015, 01:44 AM

Had a similar situation with a GMT that was 6 months past the warranty. They asked if I had the warranty card and the bill, which I did, and mailed both with the watch.

I recieved a call from them saying the repair (movement service) was being done courtesy of Rolex. This was NYC. I did not get the usual 2 year warranty but they did fix it for free.

RichM · 1 May 2015, 01:48 AM

Quote:

Originally Posted by psv

Same happened to me, but my card was without name, so they asked for a copy of the sales receipts (which I had scaned and available). Didn't bother me much. On top of that, my work was to exchange a chipped crystal, which isn't covered under warranty so I had to pay for it, yet they asked for all the details.

I guess what I don't understand is if you're paying, why do they care about the card or sales receipt. Not everyone who buys a watch gets all the paperwork.

As long as the watch is not altered or stolen, can they (RSC) refuse to service the watch without paperwork?

lmcgbaj · 1 May 2015, 01:55 AM

Wow.

Those stories sound more like you send the watch to NYPD not NYC-RSC.

Mr. Vegas · 1 May 2015, 02:46 AM

Quote:

Originally Posted by lmcgbaj

Wow.

Those stories sound more like you send the watch to NYPD not NYC-RSC.

Haha, exactly. Makes me wonder if they will return my used datejust without warranty card when it's due for service.

jldc · 7 May 2015, 07:22 AM

Follow up:

I got a call from the RSC Dallas today. They are repairing the watch for free.

L

MonBK · 7 May 2015, 07:23 AM

Good news.

sco · 7 May 2015, 07:25 AM

Quote:

Originally Posted by jldc

Follow up:

I got a call from the RSC Dallas today. They are repairing the watch for free.

L

That's awesome news! Post some pictures when it comes back working properly

never2late · 7 May 2015, 09:15 AM

Quote:

Originally Posted by jldc

Follow up:

I got a call from the RSC Dallas today. They are repairing the watch for free.

L

Poly · 7 May 2015, 10:17 AM

RichM · 7 May 2015, 10:22 AM

Quote:

Originally Posted by jldc

Follow up:

I got a call from the RSC Dallas today. They are repairing the watch for free.

L

Just like me. Good for you and

Rolex

MovieGuy · 7 May 2015, 01:29 PM

Guys, don't freak out about Rolex asking for the warranty. Generally speaking Rolex will service a watch up to three years after purchase at no charge, unless there was impact damage or something that is not a factory issue. In some cases they've extended that interval to up to four years after purchase.

I work at an AD and this is the official information from our Rolex rep.

30 April 2015, 10:36 PM	#1
jldc "TRF" Member Join Date: May 2010 Location: USA Watch: SeaDweller Posts: 464	RSC Dallas: Out of Warranty coverage?? I sent my 39mm explorer (that I purchased on TRF about 2 years ago) to the RSC Dallas because it has essentially no power reserve. It is around three years old and out of warranty. In the paperwork that I enclosed when I mailed the watch, I explained that it was out of warranty and purchased used. They have requested that I send a copy of the warranty card to them. I have just done this and I'm wondering what's going on. Could there be an issue with the provenance of the watch? Might they cover the repair even though it's out of the warranty period? So far, they haven't said much. My first experience with RSC and my only expectations going in were that it would cost a fair amount of money and take a while.... L

1 May 2015, 12:23 AM	#7
versatile1 "TRF" Member Join Date: Jun 2012 Real Name: Jeff Location: Nanaimo, B.C. Watch: DJ2 Blue Romans Posts: 1,980	No different then taking your car in for a dealer service They take the VIN off the car for record purposes. Also since it was pre-owned it's possible the previous owner had an issue that Rolex dealt with so providing the warranty card will enable them to see past fixes then decide to give you a brand new watch because you got a lemon. Not only that, they will let you choose anything you want under 35,000.00 because of the stress of wondering why they want your card. __________________ Everything will be okay in the end. If it's not okay, it's not the end. Life is a cruel teacher It will give you the test first and the lesson later

1 May 2015, 01:44 AM	#10
RichM 2024 SubLV41 Pledge Member Join Date: Mar 2015 Real Name: Richie Location: "Nowhere Man" Watch: out now,take care! Posts: 29,772	Had a similar situation with a GMT that was 6 months past the warranty. They asked if I had the warranty card and the bill, which I did, and mailed both with the watch. I recieved a call from them saying the repair (movement service) was being done courtesy of Rolex. This was NYC. I did not get the usual 2 year warranty but they did fix it for free. __________________ "I love to work at nothing all day" TRF #139960

30 April 2015, 10:37 PM	#2
Old Expat Beast TRF Moderator & 2024 SubLV41 Patron Join Date: Jul 2013 Real Name: Adam Location: Far East Watch: Golden Tuna Posts: 28,826	Most likely they will fix it for free, IMO. Big issues like that seem to get some leeway.

30 April 2015, 11:13 PM	#3
soundserious "TRF" Member Join Date: Aug 2011 Location: usofmfa Posts: 3,157	First thought: stolen watch. More reasonable thought: they'll fix it on the house

30 April 2015, 11:44 PM	#4
Speed "TRF" Member Join Date: Aug 2009 Location: USA Posts: 19,706	Give 'em a call.

30 April 2015, 11:53 PM	#5
psv 2024 Pledge Member Join Date: Oct 2009 Location: USA & France Posts: 11,078	Rolex asks for that all the time. Nothing to worry about.

1 May 2015, 12:45 AM	#8
ec51 Banned Join Date: Apr 2011 Real Name: Eric Location: NY Watch: 14060M Posts: 1,642	Why would they need the card? The serial is on the watch, no? The RSCs are getting strange with these requests. When I brought my internationally purchased sub to the NYC RSC for warranty work (with warranty card with my name on it) they demanded the original sales receipt, otherwise they wouldn't have worked on it.

1 May 2015, 01:55 AM	#12
lmcgbaj "TRF" Member Join Date: Mar 2013 Real Name: G Location: Canada Watch: es are FUN!!! Posts: 1,979	Wow. Those stories sound more like you send the watch to NYPD not NYC-RSC.

7 May 2015, 07:22 AM	#14
jldc "TRF" Member Join Date: May 2010 Location: USA Watch: SeaDweller Posts: 464	Follow up: I got a call from the RSC Dallas today. They are repairing the watch for free. L

7 May 2015, 07:23 AM	#15
MonBK Banned Join Date: Nov 2010 Location: Kingstown Posts: 58,279	Good news.

7 May 2015, 10:17 AM	#18
Poly "TRF" Member Join Date: Jan 2015 Location: Brentwood, TN Posts: 469

7 May 2015, 01:29 PM	#20
MovieGuy "TRF" Member Join Date: Jun 2008 Location: Everywhere Posts: 666	Guys, don't freak out about Rolex asking for the warranty. Generally speaking Rolex will service a watch up to three years after purchase at no charge, unless there was impact damage or something that is not a factory issue. In some cases they've extended that interval to up to four years after purchase. I work at an AD and this is the official information from our Rolex rep.

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