Five Year Warranty

[mailman]

This should clear it up. 10 year service interval. Extra year if purchased after 7/1/2013.

[123Blueface]

Interesting. Was at Mayor's today and told me they heard rumor but no official Rolex statement.

[GarageBMW]

Thanks for posting.

[Danny83]

[Old Expat Beast]

Thanks for this. Too bad there's no extra service warranty, just a magically "grown" service interval.

[Brandon(phila)]

Originally Posted by Old Expat Beast

Thanks for this. Too bad there's no extra service warranty, just a magically "grown" service interval.

Wooo Hoo that is magic.....Now I don't feel so bad b/c my Sea Dweller is only 3 years overdue now

[sleddog]

Originally Posted by mailman

This should clear it up. 10 year service interval. Extra year if purchased after 7/1/2013.

Or maybe confuse some...?!!!

[mailman]

Originally Posted by sleddog

Or maybe confuse some...?!!!

You're right there

[hchj]

Originally Posted by mailman

You're right there

Thanks for the mail Mr mailman!

[mailman]

Originally Posted by hchj

Thanks for the mail Mr mailman!

[Danny83]

So know we have to deal with scratches for 10 years

[hbi]

Thanks for posting! Glad to see this apply to us in the US too. It also answers the question that some had on what would happen to the red tags. Also interesting to note the implication that Rolex must know exactly how many watches, and therefore how many red tags and 2-yr booklets, an AD has at any time. Presumably, they will send an AD exactly that many green tags and 5-yr booklets.

[Jemspeed]

Surprised there isn't more chatter about the 10 year service interval.

[WS9D]

Originally Posted by Jemspeed

Surprised there isn't more chatter about the 10 year service interval.

Yes I find this interesting...10 years sounds good. Trying to outdo the omega 8500 7 yr recommended service? I'll prob still send mine at 7 years cause I'm the guy who changes my oil at 2900 miles. I like keeping my nice things, well, nice.... $500 is a drop in the bucket to keep it, well, nice...

[padi56]

Originally Posted by Jemspeed

Surprised there isn't more chatter about the 10 year service interval.

Well when you think of it Rolex have sure raked in the money over the many years at the recommended 5 year service.As most watches run the cal 3135 and its clones with and without added complications.And there have been only some minor changes to that movement since 1988.So now by some sort of miracle they now only require service every 10 years.Or could be a ploy by Rolex that after 10 years of running there could be many parts that might need replacing.

[brandrea]

Originally Posted by padi56

Well when you think of it Rolex have sure raked in the money over the many years at the recommended 5 year service.As most watches run the cal 3135 and its clones with and without added complications.And there have been only some minor changes to that movement since 1988.So now by some sort of miracle they now only require service every 10 years.Or could be a ploy by Rolex that after 10 years of running there could be many parts that might need replacing.

Totally bang on Peter

[DocJekl]

Originally Posted by hbi

Thanks for posting! Glad to see this apply to us in the US too. It also answers the question that some had on what would happen to the red tags. Also interesting to note the implication that Rolex must know exactly how many watches, and therefore how many red tags and 2-yr booklets, an AD has at any time. Presumably, they will send an AD exactly that many green tags and 5-yr booklets.

My AD only got enough green tags and 5-yr booklets today for current inventory, and my Hulk warranty card already dated for 6/9/15 throws a monkey wrench into their plan to let me return my Hulk and re-sell it back to me after July 1st.

They offered to let me return my watch entirely to buy another, so I can get a new dated warranty card for after 7/1 and 5 year warranty. But they're gonna talk to their buyer tomorrow and see what can be done to avoid having me take advantage of their 90-day return policy.

Having spent over $9.5K with tax for a watch 3 weeks ago, I'm not gonna sit back and take a 3-yr warranty when everyone else is now getting a 5-yr after July 1st.

[hbi]

Originally Posted by DocJekl

My AD only got enough green tags and 5-yr booklets today for current inventory, and my Hulk warranty card already dated for 6/9/15 throws a monkey wrench into their plan to let me return my Hulk and re-sell it back to me after July 1st.

They offered to let me return my watch entirely to buy another, so I can get a new dated warranty card for after 7/1 and 5 year warranty. But they're gonna talk to their buyer tomorrow and see what can be done to avoid having me take advantage of their 90-day return policy.

Having spent over $9.5K with tax for a watch 3 weeks ago, I'm not gonna sit back and take a 3-yr warranty when everyone else is now getting a 5-yr after July 1st.

Sounds like you're in a good situation with line of sight to getting the 5-yr warranty for your new purchase. If/when you return your Hulk, wonder what your returned watch would be treated as: Brand-new (especially since you haven't worn it or removed the stickers in keeping with their return policy), or used? If brand-new, presumably it will be sold as such, with a new green-tag, to someone else. If so, wouldn't it be most sensible to sell that specific watch back to you, with a green-tag, especially since that it what you want?

[DocJekl]

Originally Posted by hbi

Sounds like you're in a good situation with line of sight to getting the 5-yr warranty for your new purchase. If/when you return your Hulk, wonder what your returned watch would be treated as: Brand-new (especially since you haven't worn it or removed the stickers in keeping with their return policy), or used? If brand-new, presumably it will be sold as such, with a new green-tag, to someone else. If so, wouldn't it be most sensible to sell that specific watch back to you, with a green-tag, especially since that it what you want?

Unfortunately the best my AD can do is have me return the Hulk and give me a new one, since I'm only 3 weeks into the 90 day return period. They have no mechanism to take the old warranty card and get me a new one. And if they send it back, and it's confirmed unsized/unworn with all the stickers then it will get a new warranty card, but they have no mechanism to be sure that this particular AD (Ben Bridge) will receive my exact watch back after 2-4 weeks.

On top of that, for them to order a new Hulk from another one of their stores, I have to drive 80 miles tomorrow to Denver to return mine first, and wait until Friday or Saturday for the new one to come in, then go back to pick it up. Then, I have to hope that it only gains the same +0.2 to +1.0 sec/day on the winder like my current watch.

I never sized or wore my Hulk because I was considering swapping it for a white dial SS Daytona during the return period. Last week I decided I wanted the date window and glide-lock bracelet too much to switch to a Daytona, but then I heard about the warranty update so I waited even longer before wearing it.

So those are my options - a new Hulk and have my AD regulate it if I don't like the timekeeping as much as my old one, or I can keep this $9,663 watch (after tax) with 3 year warranty while someone who buys the same watch 3 weeks after me gets the full 5 years. I believe that they should have awarded a 5 year warranty to anyone who bought within 30-90 days from the announcement, or at least to those who are still within the return period.

[T. Ferguson]

Doc,whenever they make a change like this some people are going fall outside of one cut-off or another. In your case you bought the watch completely satisfied that you were getting a two year warranty and now find you are getting three.

From what I can tell they've given you reasonable options including a brand new watch with a five year warranty. So take your pick. It may be a little inconvenient, but that's up to you to decide. Either way you'll end up with a great watch with a better warranty than came with it when you bought it.

[PJ S]

Originally Posted by DocJekl

On top of that, for them to order a new Hulk from another one of their stores, I have to drive 80 miles tomorrow to Denver to return mine first, and wait until Friday or Saturday for the new one to come in, then go back to pick it up.

Have you not tried to reason with them that it'd be much more logical for you to only make the trip once?
If they are unwilling to accommodate such a reasonable request, what about having them ship the watch to you instead?
And if they yap about it costing $30 or so, you may want to remind them that it's better that than giving you a full refund and taking your custom elsewhere.

[Submariner2015]

Originally Posted by DocJekl

Unfortunately the best my AD can do is have me return the Hulk and give me a new one, since I'm only 3 weeks into the 90 day return period. They have no mechanism to take the old warranty card and get me a new one. And if they send it back, and it's confirmed unsized/unworn with all the stickers then it will get a new warranty card, but they have no mechanism to be sure that this particular AD (Ben Bridge) will receive my exact watch back after 2-4 weeks.

On top of that, for them to order a new Hulk from another one of their stores, I have to drive 80 miles tomorrow to Denver to return mine first, and wait until Friday or Saturday for the new one to come in, then go back to pick it up. Then, I have to hope that it only gains the same +0.2 to +1.0 sec/day on the winder like my current watch.

I never sized or wore my Hulk because I was considering swapping it for a white dial SS Daytona during the return period. Last week I decided I wanted the date window and glide-lock bracelet too much to switch to a Daytona, but then I heard about the warranty update so I waited even longer before wearing it.

So those are my options - a new Hulk and have my AD regulate it if I don't like the timekeeping as much as my old one, or I can keep this $9,663 watch (after tax) with 3 year warranty while someone who buys the same watch 3 weeks after me gets the full 5 years. I believe that they should have awarded a 5 year warranty to anyone who bought within 30-90 days from the announcement, or at least to those who are still within the return period.

I heard some TRF members received less "hassle" with their AD's just simply honoring the 5yr warranty...wonder why you have to go through this process

[Jocke]

Why all the concern?

Rolex watches work without trouble for 10 years so IMHO the warranty is more a gimmick than a value increaser.

[fishingbear]

Originally Posted by Jocke

Why all the concern?

Rolex watches work without trouble for 10 years so IMHO the warranty is more a gimmick than a value increaser.

I agree with you there Jocke.

[beshannon]

Originally Posted by Jocke

Why all the concern?

Rolex watches work without trouble for 10 years so IMHO the warranty is more a gimmick than a value increaser.

yes but not much of a place for common sense here

[Johny]

thanks for posting the information Paulie.

[Old Expat Beast]

Originally Posted by beshannon

yes but not much of a place for common sense here

Why so many negative comments on this warranty extension from you...from the day it was first mentioned by Alpino to now? No offence, just curious.

[masterkiller]

Originally Posted by Jocke

Why all the concern?

Rolex watches work without trouble for 10 years so IMHO the warranty is more a gimmick than a value increaser.

Agree Jocke, I Think Rolex just want to make a statement since alot of other brands are offering longer warranty, i.e Omega offer a 4 or 5 year warranty on their models with the new movements and the it would be weird if Rolex wouldnt, but in reality Rolex have very few warranty claims so in the end this would increase the brand value without any serious cost from their side...

My 2 c....

[xjeeunitx]

nice!

[Urosfan]

Thanks for the post