Unacceptable for Bnib.

[B.B.B.]

I've been owning a quite few Rolexes but this something i can't accept. It's loose and wiggly i can't even use this one for diving,not even for my daily activities. My day was shattered because of this. I'll be returning this one.

[Lordofrolex]

Did you buy it from the forums?

[B.B.B.]

Has anybody got this issue on a brand new Rolex?

[Tools]

Probably just the wrong spring-bar.

If you got it from an AD then they will fix it.. If you didn't then it wasn't really BNIB, was it...

[DocHorton]

Are you sure the springbar is totally seated on both sides? It just looks like it is not seated on both sides, that's how they look until it is snapped into place on both sides.

[B.B.B.]

Yes they are even i compare on the other side and on my other SubC. Can't even lock it or snap it.

[tkerrmd]

take it back to the AD and have it fixed or replaced, if you didn't get it from an AD you got what you paid for

[B.B.B.]

If it is Bnib i don't understand why the spring bars should be off and loose. I can't take this.

[FTX I]

Seems that it still has the stickers, so probably you got it BNIB. Contact the seller to work this out.

[B.B.B.]

I just need my trade back. I've been in this forum for 6 years i'll protect the seller as long he just fix this issue. The reason why i buy bnib is to avoid this situation.

[tkerrmd]

Originally Posted by B.B.B.

I just need my trade back. I've been in this forum for 6 years i'll protect the seller as long he just fix this issue. The reason why i buy bnib is to avoid this situation.

no you mean that is the reason you "would" buy at an AD, you see it, you handle it, you approve of it, and THEN you buy it. otherwise you are buying a technically used handled watch.

that said it should still arrive perfect, sorry about your trouble and experience, hope you get it resolved

[themaninblack]

If it is BNIB it's an indictment on Rolex that it left the factory like this.

[texex91]

Originally Posted by B.B.B.

If it is Bnib i don't understand why the spring bars should be off and loose. I can't take this.

It's a watch...it happens.

They make 1 million a year, so things can and do slip through the cracks.

Take it back to where you bought and and they will resolve.

[B.B.B.]

Originally Posted by tkerrmd

no you mean that is the reason you "would" buy at an AD, you see it, you handle it, you approve of it, and THEN you buy it. otherwise you are buying a technically used handled watch.

that said it should still arrive perfect

Exactly. Should still arrive perfect.

[cdmorenot]

Not acceptable but not the end of the world. I am confident this is a simple fix.

[HogwldFLTR]

Originally Posted by tkerrmd

take it back to the AD and have it fixed or replaced, if you didn't get it from an AD you got what you paid for

I don't believe that the quality of Rolexes watches depends on the source when it comes to a new watch. If it is BNIB then it should be expected to have the same level of quality as all of Rolex issued new watches.

[B.B.B.]

Originally Posted by cdmorenot

Not acceptable but not the end of the world. I am confident this is a simple fix.

Bottom line the Bnib watch has a defect. If it is used yes some may accept it but for a bnib it's a total different story.

[cdmorenot]

Originally Posted by B.B.B.

Bottom line the Bnib watch has a defect. If it is used yes some may accept it but for a bnib it's a total different story.

You're right. And I'm sorry I shared my observation - I hope this matter is resolved to your satisfaction.

[B.B.B.]

Originally Posted by cdmorenot

You're right. And I'm sorry I shared my observation - I hope this matter is resolved to your satisfaction.

Thank you. Right now i took a off day because of this and i can't even focus on something else. From a consumer's standpoint i hope you understand me TRF.

[mailman]

Originally Posted by B.B.B.

Thank you. Right now i took a off day because of this and i can't even focus on something else. From a consumer's standpoint i hope you understand me TRF.

Absolutely understand. Please keep us updated. Good luck

[mannyv11]

Originally Posted by B.B.B.

Thank you. Right now i took a off day because of this and i can't even focus on something else. From a consumer's standpoint i hope you understand me TRF.

you took a day off because your watches endlink was not attached properly?
this matter will be resolved by whatever seller you bought it from they are all stand up guys. I would try not to stress too much.... don't take life too seriously you'll never get out alive

just relax call the seller and it will be fixed. Seems pretty simple.

[melrob1]

Risk you take buying it without seeing it. I'm sure the seller did not even notice it. Think you need to relax a bit as you did not buy at a retail store and received a non retail discount. Think you are a little too upset about an easy fix. Much worse things are happening in the world right now.

[Old Expat Beast]

Are you near an RSC? Should be fixable under warranty.

[B.B.B.]

Originally Posted by mailman

Absolutely understand. Please keep us updated. Good luck

Thank you. I will. I'm just waiting for my watch to come back so far i have no idea when he is going to ship it back to me.

[mfnj]

Originally Posted by B.B.B.

Bottom line the Bnib watch has a defect. If it is used yes some may accept it but for a bnib it's a total different story.

The forum is filled with "stories" of BNIB watches that had varying issues. Unfortunately, it happens. That is not an excuse but as buyers we have to understand that the world is not always perfect, even Rolex

What we also expect as buyers are for these problems to get resolved quickly and satisfactorily. That is the hope here. Your fix might be an exchange for another BNIB watch, a full refund or even an offer for a fix under warranty. Whatever the fix is, I hope it works for you and you get an opportunity to obtain the watch you want.

[B.B.B.]

Originally Posted by Old Expat Beast

Are you near an RSC? Should be fixable under warranty.

That's a great question Adam. Sad to say even the warranty card did not match from the watch. According to them it's human error they've just switched cards from other watch. I've got a lot of issues on this transaction but i was willing to comply and understand. The thing that i can't accept is the loose spring bars.

[stefanv]

Originally Posted by mannyv11

you took a day off because your watches endlink was not attached properly?

Wow! I'd like to know what you told your boss. Even more than I'd like to know the resolution to this issue.

[B.B.B.]

Originally Posted by mannyv11

you took a day off because your watches endlink was not attached properly?
this matter will be resolved by whatever seller you bought it from they are all stand up guys. I would try not to stress too much.... don't take life too seriously you'll never get out alive

just relax call the seller and it will be fixed. Seems pretty simple.

Thanks

[FTX I]

Originally Posted by B.B.B.

That's a great question Adam. Sad to say even the warranty card did not match from the watch. According to them it's human error they've just switched cards from other watch. I've got a lot of issues on this transaction but i was willing to comply and understand. The thing that i can't accept is the loose spring bars.

Doesn't sound good. Many human errors on your transaction. I'd be angry.

[slomo]

hopefully this gets resolved for you quickly. Getting something you didn't expect is never fun...