New Sub issue -advice requested

[MadScientist-UK]

Just over a week ago, I traded in my 12 year-old Datejust for a new, 2-tone black Submariner. Yesterday, I noticed a small, black, hair-like bit of debris on date dial. When I moved the watch through the dates the debris appeared to stay where it was. Cosmetically, it doesn’t bother me that much. However, today I noticed it had moved and am now concerned it might find its way into the watch mechanism and cause problems sooner or later.

The jeweller I bought it from is a long established Rolex dealer so there’s no doubt as to the watch’s provenance. I contacted them and they told me that I could either get it sent back to Rolex or just leave it as in their opinion it would unlikely cause any problems and I had my 5-year guarantee to fall back on. I’m not totally convinced – should I get it sent back to Rolex immediately? Any advice appreciated. Thanks

[Old Expat Beast]

I would send it back.

[Manwhoplantsseeds]

Send it back.

[scubadiver1]

Brand new should not be like this send it back

[MadScientist-UK]

Thanks for the replies. Its' going back.

[themast]

Wise decision.

It is though to part away with a watch that you just purchased but in the long run, the wait will be worth the peace of mind.

[VIG]

Unacceptable in my book.

Good call on sending it back.

[HERITAGE82]

Get it resolved now because it will just annoy you as time goes on and you'll end us sending it in anyways.

[padi56]

Originally Posted by MadScientist-UK

Just over a week ago, I traded in my 12 year-old Datejust for a new, 2-tone black Submariner. Yesterday, I noticed a small, black, hair-like bit of debris on date dial. When I moved the watch through the dates the debris appeared to stay where it was. Cosmetically, it doesn’t bother me that much. However, today I noticed it had moved and am now concerned it might find its way into the watch mechanism and cause problems sooner or later.

The jeweller I bought it from is a long established Rolex dealer so there’s no doubt as to the watch’s provenance. I contacted them and they told me that I could either get it sent back to Rolex or just leave it as in their opinion it would unlikely cause any problems and I had my 5-year guarantee to fall back on. I’m not totally convinced – should I get it sent back to Rolex immediately? Any advice appreciated. Thanks

That woud depend on how big the debris was and what magnifcation you was looking at it post a picture.

[kilyung]

Just send it in and don't worry about it. It's for just these kinds of situations that we have other Rolexes to wear.

[Black Bay Dan]

Originally Posted by MadScientist-UK

Just over a week ago, I traded in my 12 year-old Datejust for a new, 2-tone black Submariner. Yesterday, I noticed a small, black, hair-like bit of debris on date dial. When I moved the watch through the dates the debris appeared to stay where it was. Cosmetically, it doesn’t bother me that much. However, today I noticed it had moved and am now concerned it might find its way into the watch mechanism and cause problems sooner or later.

The jeweller I bought it from is a long established Rolex dealer so there’s no doubt as to the watch’s provenance. I contacted them and they told me that I could either get it sent back to Rolex or just leave it as in their opinion it would unlikely cause any problems and I had my 5-year guarantee to fall back on. I’m not totally convinced – should I get it sent back to Rolex immediately? Any advice appreciated. Thanks

If you are anywhere near London I would take it into St. James Square. They should be able to sort it out whilst you wait. Good luck.

Dan

[iliketime]

you paid a lot of money for it, send it back. it should be right

[Boaters]

Send it in a hair could really mess things up

[Mfrankel2]

regardless of if it will cause any future damage, you'll "see it" every time you look at the watch. send it back & make it better

[MadScientist-UK]

Thanks for all the advice. It's definitely going back. For the record here's a pic

[Black Bay Dan]

That would drive me nuts on a new watch.

Dan

[iliketime]

Originally Posted by MadScientist-UK

Thanks for all the advice. It's definitely going back. For the record here's a pic

that definitely has to go back!

[Verdi]

Not acceptable!!!

[Trurolexer]

Send it back

[sensui]

Wow....that is bad. RSC needs to make good on this one.

[peterskinner]

It is faulty...and it is new; You are entitled to a replacement watch, which would take a few days, while having that fixed could take rather longer.
So, if you don't want to wait, have a new watch. I did that recently with a faulty new Rolex; the AD was very helpful. You paid for a faultless new watch, that is what you should have, not something that needs 'fixing' from new.
Unless you have already 'bonded' with the watch ! It's certainly poor quality control.

[jbenjamin1]

It will get sorted. Try your AD first but your local RSC would without a doubt make that right.

[PrinceT]

Yes send it back for sure


Sent from my iPhone using Tapatalk

[dysondiver]

yep , would bug me too

[Mfrankel2]

Back for sure

[Daytona88]

send it back

[DPE]

I would ask for an exchange, you bought New. Ask for a different one

[cht]

this sucks, will the dealer take it back and give you a another watch?

You're gonna loose this new watch for weeks or a month or two, who knows how long service is going to take.

Bummer man, I'd want to exchange it, for that price tag and this poor qc, unacceptable.

[roadkillrob]

If that is brand new, I would expect a replacement not a repair!

[Davidmay]

That would drive me bonkers