ROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEX

Kevin of Larchmont · 28 August 2016, 12:36 PM

...the bezel insert popped off on the third day.

Does anyone know if it can be reinstalled at the AD or does it have to go back to RSC?

Thanks.

bdex75 · 28 August 2016, 12:49 PM

If your AD has a watchmaker they should be able to put it back in. I don't recall what holds it in. Easy fix though.

Sent from my iPhone using Tapatalk

GB-man · 28 August 2016, 02:02 PM

How? I beat mine like joe Jackson

Ragna · 28 August 2016, 02:48 PM

now just fill that gap with diamonds to have a horrible Tudor.
.. kidding..

its the third time i see this happening with new Pelagos. Keep calm and sound the alarm!

tommyz24 · 28 August 2016, 03:43 PM

I believe you are missing the little ratchet thing that makes the bezel click when it rotates . Bring it to an ad

Sent from my iPhone using Tapatalk

Jai02 · 28 August 2016, 07:09 PM

Quote:

Originally Posted by bdex75

If your AD has a watchmaker they should be able to put it back in. I don't recall what holds it in. Easy fix though.

Sent from my iPhone using Tapatalk

:thumbs:

Good thing it didn't crack or break. You were just wearing the watch and it popped out?

Kevin of Larchmont · 28 August 2016, 10:27 PM

Indeed, I swung my wrist away from my body while reaching for something and it popped out onto the table less than a foot below. There was no impact of any kind and, to my knowledge, no other parts came out. The bezel itself still turns and clicks definitively.

I've been surpised how much I've enjoyed this watch. I can see it monopolizing a lot of wrist time. I negotiated a substantial discount from the AD because it's a Mk1 so that's part of the feeling of reward. Still, it's a bummer on a brand new watch. I'll take it back to the AD tomorrow.

1210tech · 28 August 2016, 10:36 PM

Quote:

Originally Posted by tommyz24

I believe you are missing the little ratchet thing that makes the bezel click when it rotates

Quote:

Originally Posted by Kevin of Larchmont

There was no impact of any kind and, to my knowledge, no other parts came out. The bezel itself still turns and clicks definitively.

The ratchet spring is underneath the actual bezel not the bezel insert

Rashid.bk · 29 August 2016, 02:42 AM

Quote:

Originally Posted by GB-man

How? I beat mine like joe Jackson

lols

cataby · 29 August 2016, 04:51 AM

can do it yourself, really easy to do. Search youtube for videos of how its done, takes about 20 seconds to reinstall it.

shofzr · 29 August 2016, 05:08 AM

The insert is ceramic and held in by friction...
Attempting to press it back in with your finger will most likely crack it.
If it just drops in then there is a problem with the size of the bezel and/or the insert.. and it will just fall out again..

Your best bet would be send it to RSC and have the complete bezel replaced under warranty..

Sent from my iPhone 5SE using Tapatalk

Kevin of Larchmont · 29 August 2016, 05:53 AM

It's going back to the AD. They can either reinstall it or send it to the RSC on their dime but it's new and under warranty and I'll let them fix it with documentation in case it happens again. I didn't buy a new in box Rolex product complete with stickers to fix it myself, especially after four days. I like the AD and have confidence in them, although a tiny bit less confidence in the watch at the moment. I'm sure I'll get over it.

texex91 · 29 August 2016, 07:07 AM

A little Gorilla Glue and you'll be good

jcdeng · 29 August 2016, 08:07 AM

I would be super pissed

watchwatcher · 29 August 2016, 08:22 AM

Quote:

Originally Posted by Kevin of Larchmont

Indeed, I swung my wrist away from my body while reaching for something and it popped out onto the table less than a foot below.

Wow.

Hope this gets sorted out for you ASAP.

Snow-Dweller · 29 August 2016, 08:30 AM

Quote:

Originally Posted by shofzr

The insert is ceramic and held in by friction...

Forgive my ignorance.....the Tudor bezel insert is ceramic?

the0thrdude · 29 August 2016, 08:40 AM

Doesn't look like a big expensive fix...Keep us updated.

JohnLT · 29 August 2016, 09:13 AM

Quote:

Originally Posted by GB-man

How? I beat mine like joe Jackson

I know right.

Orangejoe · 29 August 2016, 10:38 AM

Quote:

Originally Posted by Clivek

Forgive my ignorance.....the Tudor bezel insert is ceramic?

Not only ceramic, but lumed ceramic (sorry, had to do it).

I'd mention the 70 hour power reserve but that's only on the MkII.

Kevin of Larchmont · 31 August 2016, 01:28 PM

The AD decided that the best way to fix the problem was to just give me a new watch instead of making me wait for a repair by the RSC or factory. They installed my already fitted bracelet on a new watch head and gave me a new warranty card to match and sent me on my way with a smile. No word on why it happened or how they will resolve it with Tudor/Rolex but they got me back out the door with my problem solved in less than 36 hours. I don't really think I could've asked for more.

The new watch was a good move on their part, eliminating the negative association with the old one and providing a fresh start to the new watch experience, and ensuring my loyalty as an ongoing customer. Although the AD experience costs more when you find a good one the level of service can offset some of that extra cost. In this case it did for me. They earned my ongoing business.

NYCREBROKER · 31 August 2016, 01:35 PM

Great outcome. Glad it worked out so well.

japenney · 31 August 2016, 01:42 PM

Quote:

Originally Posted by Kevin of Larchmont

The AD decided that the best way to fix the problem was to just give me a new watch instead of making me wait for a repair by the RSC or factory. They installed my already fitted bracelet on a new watch head and gave me a new warranty card to match and sent me on my way with a smile. No word on why it happened or how they will resolve it with Tudor/Rolex but they got me back out the door with my problem solved in less than 36 hours. I don't really think I could've asked for more.

The new watch was a good move on their part, eliminating the negative association with the old one and providing a fresh start to the new watch experience, and ensuring my loyalty as an ongoing customer. Although the AD experience costs more when you find a good one the level of service can offset some of that extra cost. In this case it did for me. They earned my ongoing business.

I agree. Make it clear you want to build a relationship with a particular AD from the start and it can be worth it.

amh · 31 August 2016, 02:46 PM

So did you get a BNIB Mk II out of the deal?

GB-man · 31 August 2016, 02:51 PM

Glad they took care of you. I find it a bit strange they removed the head from another instead of just exchanging the entire watch but it matters not.

Rolex fan 61 · 31 August 2016, 04:09 PM

Use super glue

Danny83 · 31 August 2016, 04:34 PM

glad they took care of it that way

swatty · 31 August 2016, 05:53 PM

Great outcome, I've had mine 6 days now and all good so far, really loving it

1William · 31 August 2016, 09:09 PM

Thanks for the follow-up. Great outcome.

jay_kay · 31 August 2016, 09:12 PM

Fantastic outcome. Well done AD.

Kevin of Larchmont · 31 August 2016, 09:12 PM

Quote:

Originally Posted by amh

So did you get a BNIB Mk II out of the deal?

BNIB Mk1 which is what I originally bought and what I wanted. I prefer the two lines over the novel on the dial. They gave me a great deal on the first watch so I know they didn't make much money on it but they did the right thing anyway. I'm happy.

28 August 2016, 12:36 PM	#1
Kevin of Larchmont 2024 Pledge Member Join Date: Jul 2016 Location: The Ice House Watch: Ingersoll Mickey Posts: 3,396	Pelagos was my new favorite watch until... ...the bezel insert popped off on the third day. Does anyone know if it can be reinstalled at the AD or does it have to go back to RSC? Thanks. Attached Images

28 August 2016, 02:02 PM	#3
GB-man 2024 SubLV41 Pledge Member Join Date: Nov 2012 Location: USA Watch: addiction issues Posts: 37,355	How? I beat mine like joe Jackson __________________

29 August 2016, 05:08 AM	#11
shofzr "TRF" Member Join Date: Dec 2012 Real Name: Adrian Location: Dallas Watch: 218235 BronzeWaves Posts: 760	The insert is ceramic and held in by friction... Attempting to press it back in with your finger will most likely crack it. If it just drops in then there is a problem with the size of the bezel and/or the insert.. and it will just fall out again.. Your best bet would be send it to RSC and have the complete bezel replaced under warranty.. Sent from my iPhone 5SE using Tapatalk __________________ Sea-Dweller 16600 Day-Date II 218235 Cellinum 5240/6 Speedmaster 125

31 August 2016, 01:28 PM	#20
Kevin of Larchmont 2024 Pledge Member Join Date: Jul 2016 Location: The Ice House Watch: Ingersoll Mickey Posts: 3,396	Update! The AD decided that the best way to fix the problem was to just give me a new watch instead of making me wait for a repair by the RSC or factory. They installed my already fitted bracelet on a new watch head and gave me a new warranty card to match and sent me on my way with a smile. No word on why it happened or how they will resolve it with Tudor/Rolex but they got me back out the door with my problem solved in less than 36 hours. I don't really think I could've asked for more. The new watch was a good move on their part, eliminating the negative association with the old one and providing a fresh start to the new watch experience, and ensuring my loyalty as an ongoing customer. Although the AD experience costs more when you find a good one the level of service can offset some of that extra cost. In this case it did for me. They earned my ongoing business.

31 August 2016, 09:12 PM	#29
jay_kay "TRF" Member Join Date: Feb 2009 Location: Barrowford Watch: Tudor Black Bay 54 Posts: 1,699	Fantastic outcome. Well done AD. __________________ Rolex Explorer 214270, Omega Speedmaster '1957 Relaunch' 3594.50.00, Panerai Luminor 1950 PAM00127-E, Panerai Radiomir 1936 PAM00249-I, Panerai Mare Nostrum PAM00716-T, Panerai PAM00785-Q Set, Panerai Luminor Black Seal PAM00594-Q, Panerai Luminor Daylight PAM00604-Q, Tudor Black Bay 54 79000N, Heuer Carrera Re-Edition CS3113, Hamilton Military W10 & TAG Heuer F1

28 August 2016, 12:49 PM	#2
bdex75 "TRF" Member Join Date: Jul 2011 Real Name: Brandon Location: Indianapolis Watch: my money vanish Posts: 8,506	If your AD has a watchmaker they should be able to put it back in. I don't recall what holds it in. Easy fix though. Sent from my iPhone using Tapatalk

28 August 2016, 02:48 PM	#4
Ragna Banned Join Date: Apr 2016 Location: The Matrix Posts: 1,070	now just fill that gap with diamonds to have a horrible Tudor. .. kidding.. its the third time i see this happening with new Pelagos. Keep calm and sound the alarm!

28 August 2016, 03:43 PM	#5
tommyz24 "TRF" Member Join Date: Nov 2012 Location: Montreal Posts: 388	I believe you are missing the little ratchet thing that makes the bezel click when it rotates . Bring it to an ad Sent from my iPhone using Tapatalk

28 August 2016, 10:27 PM	#7
Kevin of Larchmont 2024 Pledge Member Join Date: Jul 2016 Location: The Ice House Watch: Ingersoll Mickey Posts: 3,396	Indeed, I swung my wrist away from my body while reaching for something and it popped out onto the table less than a foot below. There was no impact of any kind and, to my knowledge, no other parts came out. The bezel itself still turns and clicks definitively. I've been surpised how much I've enjoyed this watch. I can see it monopolizing a lot of wrist time. I negotiated a substantial discount from the AD because it's a Mk1 so that's part of the feeling of reward. Still, it's a bummer on a brand new watch. I'll take it back to the AD tomorrow.

29 August 2016, 04:51 AM	#10
cataby "TRF" Member Join Date: Jul 2015 Location: midwest Watch: sea dweller Posts: 120	can do it yourself, really easy to do. Search youtube for videos of how its done, takes about 20 seconds to reinstall it.

29 August 2016, 05:53 AM	#12
Kevin of Larchmont 2024 Pledge Member Join Date: Jul 2016 Location: The Ice House Watch: Ingersoll Mickey Posts: 3,396	It's going back to the AD. They can either reinstall it or send it to the RSC on their dime but it's new and under warranty and I'll let them fix it with documentation in case it happens again. I didn't buy a new in box Rolex product complete with stickers to fix it myself, especially after four days. I like the AD and have confidence in them, although a tiny bit less confidence in the watch at the moment. I'm sure I'll get over it.

29 August 2016, 07:07 AM	#13
texex91 "TRF" Member Join Date: May 2007 Location: . Posts: 17,898	A little Gorilla Glue and you'll be good

29 August 2016, 08:07 AM	#14
jcdeng "TRF" Member Join Date: Jun 2015 Location: NYC Watch: BLNR, SD43, Bluesy Posts: 179	I would be super pissed

29 August 2016, 08:40 AM	#17
the0thrdude Banned Join Date: Jul 2015 Real Name: Chris Location: New York Watch: 16710,116300 Posts: 501	Doesn't look like a big expensive fix...Keep us updated.

31 August 2016, 01:35 PM	#21
NYCREBROKER "TRF" Member Join Date: Feb 2015 Real Name: Steven Location: Miami Beach Watch: 214270 &Speedy Pro Posts: 391	Great outcome. Glad it worked out so well.

31 August 2016, 02:46 PM	#23
amh "TRF" Member Join Date: Oct 2008 Location: Tejas Watch: Various Posts: 5,082	So did you get a BNIB Mk II out of the deal?

31 August 2016, 02:51 PM	#24
GB-man 2024 SubLV41 Pledge Member Join Date: Nov 2012 Location: USA Watch: addiction issues Posts: 37,355	Glad they took care of you. I find it a bit strange they removed the head from another instead of just exchanging the entire watch but it matters not.

31 August 2016, 04:09 PM	#25
Rolex fan 61 "TRF" Member Join Date: Jan 2015 Location: UK Posts: 1,262	Use super glue

31 August 2016, 04:34 PM	#26
Danny83 2024 ROLEX DATEJUST41 Pledge Member Join Date: Sep 2013 Real Name: Danny Location: Bay Area CA Watch: Yellow Gold Posts: 20,312	glad they took care of it that way

31 August 2016, 05:53 PM	#27
swatty 2024 SubLV41 Pledge Member Join Date: Dec 2007 Real Name: Peter Location: Sydney Watch: The Game Posts: 17,415	Great outcome, I've had mine 6 days now and all good so far, really loving it

31 August 2016, 09:09 PM	#28
1William 2024 SubLV41 Pledge Member Join Date: Nov 2010 Location: North Carolina Watch: Rolex/Others Posts: 47,776	Thanks for the follow-up. Great outcome.

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)