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kwingy · 21 February 2017, 05:50 PM

Hi all, thought I share a story of my cousin who put himself down for a BLNR in Goldsmiths.
He was 3rd on the list at the time. But having waited for almost a year - he thought he would call him to see how he was doing. There was a new branch manager when he called and they said to him that they couldn't see him on the list. He became a bit concerned and said I have proof that I went in personally and to confirm with the woman who served him at the time that this was correct. The manager then turned around and said that woman does not work there anymore so I don't care what she says. The manager said I can add you on the list now but just to let you know - you will be 35 in the queue.
My cousin at this point left and proceeded to write a long letter of complain to Goldsmith's headoffice. He wasn't expecting a reply if truth be told but much to his suprise he got a phone call the next day from the manager of the Goldsmith's branch apologising and that he will make it right.
Lo and behold a week after that - he got a phone call to say his new BLNR was waiting for him. He was incredibly happy. When he told me the story, I was thinking by all means write a letter but I doubt it will do any good so when they did actually take action I was shocked really.
After reading so many horror stories about AD's here - thought a good one was due.

japenney · 21 February 2017, 05:54 PM

Sometimes if your write a letter and it is a good one it can make all the difference. The written word can be very powerful

. Glad your friend got his blnr.

Bigsykedaddy · 21 February 2017, 05:57 PM

Nice outcome

gossbeau · 21 February 2017, 06:06 PM

I am happy that he finally got his watch. Tell him congrats from me LOL

kwingy · 21 February 2017, 06:16 PM

Here are some pictures he sent me:

One with the date as I told him to watch out for the magnification on BLNR and to make sure it is spot on:

Here is one compared with his 116610:

And here is one with a ceramic daytona that they had in store reserved for customer (and before you ask - yes he did try it on and said I want this watch instead and they said no lol)

SC11 · 21 February 2017, 06:21 PM

Congratulations to your cousin.

Was it a local GS, maybe Watford or WGC?

kwingy · 21 February 2017, 06:22 PM

Quote:

Originally Posted by SC11

Was it a local GS, maybe Watford or WGC?

It was one in Essex. Funny you mention the Watford GS - what are they like to use?

SC11 · 21 February 2017, 06:23 PM

Quote:

Originally Posted by kwingy

It was one in Essex. Funny you mention the Watford GS - what are they like to use?

Good guy there I'll send you a PM

kwingy · 21 February 2017, 06:27 PM

Quote:

Originally Posted by SC11

Good guy there I'll send you a PM

Thanks!

1William · 21 February 2017, 09:57 PM

Good story.

Robbyman · 21 February 2017, 11:39 PM

Some poor sod on the list did not get his BLNR though. He may have been ahead in he queue as I reckon they directed one from head office bound to another store....

Any how congrats, it is a great watch and mine says hi.

Winnie Bloo · 22 February 2017, 12:03 AM

Congrats to your cousin

Just shows, a letter / correspondence to the right person can pay dividends.

Toaster · 22 February 2017, 12:15 AM

So they tried to screw him and instead didn't and that's a happy outcome? I think its a wash at best.

Sent from my XT1585 using Tapatalk

SC11 · 22 February 2017, 12:16 AM

Quote:

Originally Posted by Robbyman

Some poor sod on the list did not get his BLNR though. He may have been ahead in he queue as I reckon they directed one from head office bound to another store....

Any how congrats, it is a great watch and mine says hi.

Maybe so but not all GS have a waiting list!

Danny83 · 22 February 2017, 12:18 AM

Nice

GB-man · 22 February 2017, 12:23 AM

Good to see management doing its job for a change.

MonsterSS · 22 February 2017, 12:23 AM

congrats!!!!!

watchwatcher · 22 February 2017, 12:27 AM

Good to hear that the written word still has power. In fact, sometimes I think when I read posts that if people would put that much effort in writing someone who could actually do something about their issue, they would be much further along.

Congrats to your cousin!

SMD · 22 February 2017, 12:55 AM

I think even I would visit ADs more if there was a happy ending promised

BillA · 22 February 2017, 01:21 AM

Next time your cousin or you want to buy a Rolex, try the trusted sellers on TRF and you may have no wait time and get a better price!

kwingy · 22 February 2017, 01:25 AM

Quote:

Originally Posted by BillA

Next time your cousin or you want to buy a Rolex, try the trusted sellers on TRF and you may have no wait time and get a better price!

Better price then RRP? If someone wants to sell their Ceramic Daytona to me at RRP so I can skip the list please PM me

In all seriousness yes the Trusted Sellers on here do offer great deals.

Steve36Efc · 22 February 2017, 01:59 AM

I didn't have the best experience with GS Trafford centre where I picked up my BLNR, I had an issue with the cyclopse mag and the manager would not acknowledge there was a problem. I went to another AD and they sent it to RSC who then changed the crystal with no problems.
I will say to be fair that I have since been back into GS Manchester and they staff have been very helpful.

AK797 · 22 February 2017, 02:05 AM

Very good result, esp in UK. I have seen a lot of turnaround in staff in a few ADs I visit so this would be a good ploy to get ahead.

RichM · 22 February 2017, 02:07 AM

The pen is mightier than the sword.

DJRikki · 22 February 2017, 02:08 AM

Quote:

Originally Posted by Toaster

So they tried to screw him and instead didn't and that's a happy outcome? I think its a wash at best.

Sent from my XT1585 using Tapatalk

^ This!

anothernewphone · 22 February 2017, 02:12 AM

Telling someone from the UK to use a "trusted seller" from the US isn't the best advice. Shipping overseas + customs + taxes make that difficult.

Speed · 22 February 2017, 02:30 AM

Great title for this thread!

Beats a Diet Coke any day.

SC11 · 22 February 2017, 03:20 AM

Quote:

Originally Posted by Speed

Great title for this thread!

Beats a Diet Coke any day.

Guess that depends on who serves you

datejustrms · 22 February 2017, 04:15 AM

Gotta love a happy ending!

Muzz · 22 February 2017, 04:24 AM

Nice to see they helped you out!! Unfortunate that a letter had to prompt the correct action.

21 February 2017, 05:50 PM	#1
kwingy "TRF" Member Join Date: Aug 2016 Location: UK Posts: 1,369	Another AD story with a happy ending. Hi all, thought I share a story of my cousin who put himself down for a BLNR in Goldsmiths. He was 3rd on the list at the time. But having waited for almost a year - he thought he would call him to see how he was doing. There was a new branch manager when he called and they said to him that they couldn't see him on the list. He became a bit concerned and said I have proof that I went in personally and to confirm with the woman who served him at the time that this was correct. The manager then turned around and said that woman does not work there anymore so I don't care what she says. The manager said I can add you on the list now but just to let you know - you will be 35 in the queue. My cousin at this point left and proceeded to write a long letter of complain to Goldsmith's headoffice. He wasn't expecting a reply if truth be told but much to his suprise he got a phone call the next day from the manager of the Goldsmith's branch apologising and that he will make it right. Lo and behold a week after that - he got a phone call to say his new BLNR was waiting for him. He was incredibly happy. When he told me the story, I was thinking by all means write a letter but I doubt it will do any good so when they did actually take action I was shocked really. After reading so many horror stories about AD's here - thought a good one was due.

22 February 2017, 02:07 AM	#24
RichM 2024 SubLV41 Pledge Member Join Date: Mar 2015 Real Name: Richie Location: "Nowhere Man" Watch: out now,take care! Posts: 29,749	The pen is mightier than the sword. __________________ "I love to work at nothing all day" TRF #139960

22 February 2017, 02:30 AM	#27
Speed "TRF" Member Join Date: Aug 2009 Location: USA Posts: 19,706	Another AD story with a happy ending. Great title for this thread! Beats a Diet Coke any day.

21 February 2017, 05:54 PM	#2
japenney "TRF" Member Join Date: Apr 2013 Real Name: Josh Location: Canada Watch: undecided Posts: 4,777	Sometimes if your write a letter and it is a good one it can make all the difference. The written word can be very powerful . Glad your friend got his blnr.

21 February 2017, 05:57 PM	#3
Bigsykedaddy "TRF" Member Join Date: Nov 2016 Real Name: Anthony Location: Florida Watch: LVc \| SubC Posts: 2,285	Nice outcome

21 February 2017, 06:06 PM	#4
gossbeau Banned Join Date: Jul 2016 Real Name: Vinh Location: Lausanne/HCMC Watch: 25940ok Posts: 915	I am happy that he finally got his watch. Tell him congrats from me LOL

21 February 2017, 06:16 PM	#5
kwingy "TRF" Member Join Date: Aug 2016 Location: UK Posts: 1,369	Here are some pictures he sent me: One with the date as I told him to watch out for the magnification on BLNR and to make sure it is spot on: Here is one compared with his 116610: And here is one with a ceramic daytona that they had in store reserved for customer (and before you ask - yes he did try it on and said I want this watch instead and they said no lol)

21 February 2017, 06:21 PM	#6
SC11 Banned Join Date: Jul 2010 Real Name: Sam Location: UK Watch: AP ☠️ Posts: 6,151	Congratulations to your cousin. Was it a local GS, maybe Watford or WGC?

21 February 2017, 09:57 PM	#10
1William 2024 SubLV41 Pledge Member Join Date: Nov 2010 Location: North Carolina Watch: Rolex/Others Posts: 47,764	Good story.

21 February 2017, 11:39 PM	#11
Robbyman "TRF" Member Join Date: Dec 2013 Location: Blighty (England) Watch: Daytona/Pepsi/Sub Posts: 1,517	Some poor sod on the list did not get his BLNR though. He may have been ahead in he queue as I reckon they directed one from head office bound to another store.... Any how congrats, it is a great watch and mine says hi.

22 February 2017, 12:03 AM	#12
Winnie Bloo "TRF" Member Join Date: Sep 2014 Real Name: Dave Location: E.U. Watch: ing the GBP fall. Posts: 320	Congrats to your cousin Just shows, a letter / correspondence to the right person can pay dividends.

22 February 2017, 12:15 AM	#13
Toaster "TRF" Member Join Date: May 2014 Location: US Watch: Exp II 1655 Posts: 190	So they tried to screw him and instead didn't and that's a happy outcome? I think its a wash at best. Sent from my XT1585 using Tapatalk

22 February 2017, 12:18 AM	#15
Danny83 2024 ROLEX DATEJUST41 Pledge Member Join Date: Sep 2013 Real Name: Danny Location: Bay Area CA Watch: Yellow Gold Posts: 20,312	Nice

22 February 2017, 12:23 AM	#16
GB-man 2024 SubLV41 Pledge Member Join Date: Nov 2012 Location: USA Watch: addiction issues Posts: 37,355	Good to see management doing its job for a change.

22 February 2017, 12:23 AM	#17
MonsterSS 2024 Pledge Member Join Date: Jul 2016 Real Name: Denny Location: Texas Watch: 126613LB Posts: 1,192	congrats!!!!!

22 February 2017, 12:27 AM	#18
watchwatcher "TRF" Member Join Date: Jan 2009 Real Name: Larry Location: Kentucky Watch: Yes Posts: 35,044	Good to hear that the written word still has power. In fact, sometimes I think when I read posts that if people would put that much effort in writing someone who could actually do something about their issue, they would be much further along. Congrats to your cousin!

22 February 2017, 12:55 AM	#19
SMD "TRF" Member Join Date: Jan 2013 Real Name: SMD Location: LGA/EWR/ORD Watch: AP/PP Posts: 3,701	I think even I would visit ADs more if there was a happy ending promised

22 February 2017, 01:21 AM	#20
BillA 2024 Pledge Member Join Date: Mar 2007 Location: US Posts: 3,877	Next time your cousin or you want to buy a Rolex, try the trusted sellers on TRF and you may have no wait time and get a better price!

22 February 2017, 01:59 AM	#22
Steve36Efc "TRF" Member Join Date: Jul 2012 Location: Wales Watch: 126603 Posts: 2,606	I didn't have the best experience with GS Trafford centre where I picked up my BLNR, I had an issue with the cyclopse mag and the manager would not acknowledge there was a problem. I went to another AD and they sent it to RSC who then changed the crystal with no problems. I will say to be fair that I have since been back into GS Manchester and they staff have been very helpful.

22 February 2017, 02:05 AM	#23
AK797 2024 Pledge Member Join Date: Feb 2010 Real Name: Neil Location: UK Watch: ing ships roll in Posts: 59,369	Very good result, esp in UK. I have seen a lot of turnaround in staff in a few ADs I visit so this would be a good ploy to get ahead.

22 February 2017, 02:12 AM	#26
anothernewphone Banned Join Date: Feb 2013 Real Name: Bill Location: Plymouth Meeting Watch: 116520 Posts: 3,209	Telling someone from the UK to use a "trusted seller" from the US isn't the best advice. Shipping overseas + customs + taxes make that difficult.

22 February 2017, 04:15 AM	#29
datejustrms "TRF" Member Join Date: Jan 2012 Location: USA Watch: Rolex Posts: 2,799	Gotta love a happy ending!

22 February 2017, 04:24 AM	#30
Muzz "TRF" Member Join Date: Mar 2014 Real Name: Steve Location: TO CAD, HCMC VN Watch: MP 18946 Posts: 7,292	Nice to see they helped you out!! Unfortunate that a letter had to prompt the correct action.

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