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Passionata · 11 March 2017, 07:25 PM

I ve dropped my CdA Leman ,the result was excessive nib creep and an ugly deep scratch on the barrel,I tried to fix the nib and convince myself that the nib creep is kind of art but then i ve rather returned to Geneve asking for a repair .
obviously I ve disclosed that I m responsible for the damage so the lifetime warranty isn t expected to be valid .After good two months the local distri called me that my pen returned and the service was complimentary ,sure I was happy and you may imagine my feelings when I ve noticed that Caran d Ache replaced this high value item for a brand new Leman!
That s what I call customer care.We don t see this brand to often altough they are superior in every respect and highly recommend to anybody who search something special instead of the other more common german brands.
Thanks for your time

Btw it s not the first time they perform such I ve returned pens and a lighter and the service was just like that.

Formulansx · 11 March 2017, 07:28 PM

Awesome!! Glad it worked out for you!

jar · 11 March 2017, 09:55 PM

I do love my C d'As but fortunately I've never needed service on any of them.

1William · 11 March 2017, 10:30 PM

Good deal. Glad it worked out.

blue16613 · 12 March 2017, 12:29 AM

Wow, that's great.
Good to know, too.
Thanks!

incontrol · 12 March 2017, 12:33 AM

That is great news and thank you for the recommendation!

Sent from my iPhone using Tapatalk

Bisquitlips · 13 March 2017, 05:28 AM

Good to hear! Wish more of the "quality" companies would do the same.

Reputations travel quickly...!

11 March 2017, 07:25 PM	#1
Passionata "TRF" Member Join Date: Mar 2011 Location: N/A Watch: the girls Posts: 7,095	A couple of months before I ve dropped my CdA Leman ,the result was excessive nib creep and an ugly deep scratch on the barrel,I tried to fix the nib and convince myself that the nib creep is kind of art but then i ve rather returned to Geneve asking for a repair . obviously I ve disclosed that I m responsible for the damage so the lifetime warranty isn t expected to be valid .After good two months the local distri called me that my pen returned and the service was complimentary ,sure I was happy and you may imagine my feelings when I ve noticed that Caran d Ache replaced this high value item for a brand new Leman! That s what I call customer care.We don t see this brand to often altough they are superior in every respect and highly recommend to anybody who search something special instead of the other more common german brands. Thanks for your time Btw it s not the first time they perform such I ve returned pens and a lighter and the service was just like that. __________________ Best George "Also remember that feet don't get fat and a watch will always speak volumes." Robert Johnston --------------------- newhttps://youtu.be/EljAF-uddhE new http://youtu.be/ZmpLoO1Q8eQ IG @passionata1

11 March 2017, 07:28 PM	#2
Formulansx "TRF" Member Join Date: Dec 2011 Real Name: Guy Gadbois Location: Norcal Watch: Rolex,Omega,Seiko Posts: 1,759	Awesome!! Glad it worked out for you! __________________ Day-Date President, Datejust (flipped), Bluesy 16613, Omega 14kt Seamaster, Seiko Cocktail Time, Seiko Alpinist, REC 901-2 (Porsche 911), REC TTT Escape (Steve McQueen Triumph). A few Bulovas, cars, and fountain pens

12 March 2017, 12:33 AM	#6
incontrol "TRF" Member Join Date: Sep 2011 Real Name: Kevin Location: Somewhere in PA Watch: All of them... Posts: 10,355	That is great news and thank you for the recommendation! Sent from my iPhone using Tapatalk __________________ Patek Philippe Rolex

13 March 2017, 05:28 AM	#7
Bisquitlips 2024 Pledge Member Join Date: Sep 2008 Real Name: Richard Location: USA Watch: YM Deep Space Posts: 12,521	Good to hear! Wish more of the "quality" companies would do the same. Reputations travel quickly...! __________________ Rolex Yacht-Master 40mm (SS-YG / Deep Space MOP) 16623 Breitling Aerospace Titanium / 18K with UTC. Omega Speedmaster 3510.50 Oris TT1 Pro Diver Regulator 43MM

11 March 2017, 09:55 PM	#3
jar "TRF" Member Join Date: Nov 2016 Real Name: jim Location: Deep South Texas Watch: Samsung Gear S3 Posts: 757	I do love my C d'As but fortunately I've never needed service on any of them.

11 March 2017, 10:30 PM	#4
1William 2024 SubLV41 Pledge Member Join Date: Nov 2010 Location: North Carolina Watch: Rolex/Others Posts: 47,764	Good deal. Glad it worked out.

12 March 2017, 12:29 AM	#5
blue16613 Banned Join Date: Sep 2016 Location: Chicago Posts: 554	Wow, that's great. Good to know, too. Thanks!

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