RE: Brand new sea dweller w/ crown problem

[tecky]

--------------------------------------------------------------------------------

Thank you all for your replies to my problem... I talked to MARAL in customer service at the Beverly Hills rolex service center, she is a really really nice lady! she assured me that the watchmakers there would take very good care of the watch and that not to worry about a thing because the techs will check it all out and make sure its good to go before they send it back to Rolex store in south coast plaza. the staff at the rolex store was very very nice as well, but it just sucked that i couldnt just get a new one even though it left the store for less than 24hrs. oh well i guess thats just life.


Thanks again everyone!!!

Tecky :)

[mtnrovr]

what was wrong with your crown?

[WatchTimes]

No, it is not life...
You needed to make a bigger stink.
Demand a refund, you have paid for a watch that was NOT
working 100% and you are without it while they send it in for
repair, repair that was NOT your fault either.

That is unacceptable and you should not tolerate it.
I buy from a few shops in CA and have been to the AD
at SCP, thanks for posting this as I will make sure not to
go there and to tell others I know the same. I don't care
if they have been "nice " about it, they have not handled it
in the proper manner.

It would be one thing if you have the watch a couple weeks
BUT not when the watch isnt even 24 hrs old...

[cody p]

i'm sure things will work out in the end - the bottom line is rolex will right the wrong.

[VDENTALS]

Originally Posted by JYogi

No, it is not life...
You needed to make a bigger stink.
Demand a refund, you have paid for a watch that was NOT
working 100% and you are without it while they send it in for
repair, repair that was NOT your fault either.

That is unacceptable and you should not tolerate it.
I buy from a few shops in CA and have been to the AD
at SCP, thanks for posting this as I will make sure not to
go there and to tell others I know the same. I don't care
if they have been "nice " about it, they have not handled it
in the proper manner.

It would be one thing if you have the watch a couple weeks
BUT not when the watch isnt even 24 hrs old...

thats right

[RossInIllinois]

WoW it really seems Rolex Customer service policy stinks. For what they charge they should be kissing your that you don't want a full refund to buy someone elses watch instead of there mistake. You should at least get $ off of the damaged goods they unloaded on you.

[Eli]

Sorry I think you got suckered into keeping your deffective watch and having to wait! Oh my god... I really can't believe you said ok. Don't mean to make you feel bad, but it is the truth

[sbakar]

Part of good customer service is accomodating the customer and giving him/her the benefit of the doubt...I think the service you got was sub-par.

Raise hell about this!!!

SNB

[Randy1989]

Damage control worked entirely in this case. A very very very nice lady, and most likely very very very attractive with a smile on her face said let me take your broken watch that you paid roughly 10k for and put a band aid on it and then give it back. Don't accept it back and demand a refund. Just because they are nice is not the issue. You have bought a watch that wasn't as it should have been. Just don't let whether they are nice or not determine whether you will accept it or not , let it be the product they sold you. I have fallen for the nice customer service people and at the end still felt that I was somehow not made whole in the end. Just don't settle for a watch that has been sent back with issue straight out of the gate.

[Z-Sub]

Hope you'll love the end result

[tecky]

Really, Its Okay!!! I was planning on buying at least 3 or 4 more watches from them (SDDS, GMT II, YM II, and something else) but this left a bad taste in my mouth. (I said that in a really "NICE" way to the AD) So, its really ok guys! i dont need to make a stink about it at store in front of other customers because thats the last time I do business with them... plus! all of you know that its the ROLEX store in South Coast Plaza in Costa Mesa, CA. Im pretty sure none of you guys will buy anything from them and you'll spread the word??? So... I made my point... in a "very very NICE way." so, its cool! But I really want to thank you all again, its really cool that you guys understand.


Tecky

[sbakar]

Not sure if that is indeed the best solution...but if you're satisfied, can't argue with that!

SNB

[tecky]

Originally Posted by sbakar

Not sure if that is indeed the best solution...but if you're satisfied, can't argue with that!

SNB

well.... I called rolex NYC, and BH. And they pretty much said the same thing sorry go F-yourself! (In a nice way) they'll just fix it like new, they said.

[tecky]

Originally Posted by JYogi

No, it is not life...
You needed to make a bigger stink.
Demand a refund, you have paid for a watch that was NOT
working 100% and you are without it while they send it in for
repair, repair that was NOT your fault either.

That is unacceptable and you should not tolerate it.
I buy from a few shops in CA and have been to the AD
at SCP, thanks for posting this as I will make sure not to
go there and to tell others I know the same. I don't care
if they have been "nice " about it, they have not handled it
in the proper manner.

It would be one thing if you have the watch a couple weeks
BUT not when the watch isnt even 24 hrs old...

I called rolex NYC and BH they pretty much told me the same thing too. Basicly go f myself (in a nice way) they'll take care of it by fixing it. So I did try going up to Corp HQ.

[entropydave]

I am sure that here in the UK you would be able to pursue a legal remedy - here I am sure you are legally entitled to a new watch as a replacement or a 100% refund.

[WatchTimes]

Doesn't matter what they told you.
You talked to regular people on the phone.
You need to keep asking to speak to their supervisor.
Note everyones name as well as the date and time you spoke
to them.
Write a letter and send it directly to the people in charge of marketing,
customer service and quality control. You can find out who they are easily
by searching with google.

Surely you have a friend or two that's an attorney and ask them, they will
tell you that in CA you have the right to return most any item (of course
you cant return underwear or bathing suits that are not in sealed packs (sanitary laws)
within a certain amount of time.
Also you are allowed to return any item that is sold not properly working for a full refund.....

Hey if you are happy, so be it but I could never be happy being taken advantage of...

[Eli]

Agree with the last post.... But as long as you're happy.

[MACRAME QUEENS]

Dog, they're laughing at you as soon as you leave the store. Don't be a doormat. You are within your rights in demanding a new timepiece.

[chicagowatchman]

I agree if you pay thousands for a new watch that is what you should get ....not a fixed one! And why should you go without it now...the AD should have ordered you a new one and let you wear the one you have now till you can replace it....it happened to me and thats what my AD did.....they made a problem thats not your problem your problem!!!

[tecky]

Originally Posted by JYogi

Doesn't matter what they told you.
You talked to regular people on the phone.
You need to keep asking to speak to their supervisor.
Note everyones name as well as the date and time you spoke
to them.
Write a letter and send it directly to the people in charge of marketing,
customer service and quality control. You can find out who they are easily
by searching with google.

Surely you have a friend or two that's an attorney and ask them, they will
tell you that in CA you have the right to return most any item (of course
you cant return underwear or bathing suits that are not in sealed packs (sanitary laws)
within a certain amount of time.
Also you are allowed to return any item that is sold not properly working for a full refund.....

Hey if you are happy, so be it but I could never be happy being taken advantage of...

You know what F-it! Youre right!.... I'll try it again and take your advice. I'll check google for names. If they can do it to me they'll try it again on someone else! F-it! I'll get a new one!!!

[sbakar]

That's the spirit!

SNB