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Old 30 December 2017, 08:38 AM   #1
roguy
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Outrageous service at watch dealer today.

So the crystal on my 16233 is crooked for whatever reason, and in order to save money I decide to go to a jeweler/watchmaker chain in my city. I ask the service if it was possible for them to straighten the crystal so I hand her the watch. It is a 16233 with a Preik caseback installed. First thing she tells me "This watch is a fake". I literally told her 4 times that its an original and she still didn't believe me and even went as far as telling me that they would have to keep the watch and demolish it if it was indeed a fake. In the end she ended up telling me to go to the AD and have it straightened there as they don't work on rolexes anyways and send them to the AD. After all that I wasn't going to leave the watch there anyways. Do you have any similar or funny stories to tell? I was really surprised to be treated that way. Must be because im 20 years old and she couldn't believe I would own a real Rolex. Little does she know I come from a family of watchmakers and watch enthusiasts.
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Old 30 December 2017, 08:48 AM   #2
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Color me skeptical.
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Old 30 December 2017, 08:51 AM   #3
roguy
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Originally Posted by mtgjr View Post
Color me skeptical.
Im not joking though, the service lady didn't know a thing about Rolex i guess. It wasn't a jeweler for high class watches though. More like Daniel Wellingtons up to Tissot watches. Chain is called Christ Jewellers in germany
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Old 30 December 2017, 08:55 AM   #4
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Originally Posted by roguy View Post
Im not joking though, the service lady didn't know a thing about Rolex i guess. It wasn't a jeweler for high class watches though. More like Daniel Wellingtons up to Tissot watches. Chain is called Christ Jewellers in germany
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Little does she know I come from a family of watchmakers and watch enthusiasts.
I think he was referring to this
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Old 31 December 2017, 05:51 AM   #5
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Originally Posted by roguy View Post
Im not joking though, the service lady didn't know a thing about Rolex i guess. It wasn't a jeweler for high class watches though. More like Daniel Wellingtons up to Tissot watches. Chain is called Christ Jewellers in germany
Religion and Rolex dont mix
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Old 30 December 2017, 08:56 AM   #6
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Why couldn't you ask a member of your family of watchmakers / enthusiasts to see if they could straighten the crystal?

Just asking!
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Old 30 December 2017, 09:47 AM   #7
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Quote:
Originally Posted by Takonwong View Post
Why couldn't you ask a member of your family of watchmakers / enthusiasts to see if they could straighten the crystal?

Just asking!
Maybe they were the ones that put it on crooked?
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Old 31 December 2017, 04:40 AM   #8
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Originally Posted by Takonwong View Post
Why couldn't you ask a member of your family of watchmakers / enthusiasts to see if they could straighten the crystal?

Just asking!
My family is originally from Italy but my parents live in germany. So in order to have them work on the watch I would have to travel to italy. I also have no Idea why the crystal is inserted crooked. I bought the watch used and it had fingerprints inside the crystal and the crystal was crooked. I was able to remove the fingerprints myself but I didnt feel confident enough to take out the crystal and refit it. I have also been to the RSC in my city today and they said it wasnt worth for me to refit it without doing a full service as it would cost 150-180€ just to refit it.

Quote:
Originally Posted by LuminousMaximus View Post
There's something weird here...

If the lady at he counter says it's a Fake it probably is... Cmon, whos the Professional here...
If it helps I can post a pic of the watch :)

Quote:
Originally Posted by Ruud Van Driver View Post
How is going to a private enterprise ever going to work out less expensive than going to a family member that's a qualified watchmaker?

Either your relatives are grossly over-charging and they don't like you or they're way too busy to look at your watch any time before you get too old to wear it.

Sorry, I call BS.
As mentioned above, my family is from italy and I live in germany so no way I can take my watch to them for now. And it has been recently purchased as a christmas gift. Soonest I could get there is in the summertime.

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Originally Posted by stamsd View Post
See, now you guys have scared the poor kid away.
Still here, open to any questions :)

Quote:
Originally Posted by 77T View Post
I’m thinking he means the cyclops on his Datejust was not aligned perfectly with the date window.


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Exactly this. Sorry if I wasnt being clear enough by saying it is crooked.

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Originally Posted by oldman2005 View Post
Well, I think she did you a favor by sending you away. Seriously, I will not let a mall watch repair person who main job is to replace digital watch batteries to work on my Rolex. On the other hand you may have a fake, someone just bought a fake Rolex on Ebay without knowing until people here telling it's a fake, so post up pic of your watch
I give in, heres a pic of the watch
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Old 31 December 2017, 05:13 AM   #9
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Quote:
Originally Posted by roguy View Post
My family is originally from Italy but my parents live in germany. So in order to have them work on the watch I would have to travel to italy. I also have no Idea why the crystal is inserted crooked. I bought the watch used and it had fingerprints inside the crystal and the crystal was crooked. I was able to remove the fingerprints myself but I didnt feel confident enough to take out the crystal and refit it. I have also been to the RSC in my city today and they said it wasnt worth for me to refit it without doing a full service as it would cost 150-180€ just to refit it.



If it helps I can post a pic of the watch :)



As mentioned above, my family is from italy and I live in germany so no way I can take my watch to them for now. And it has been recently purchased as a christmas gift. Soonest I could get there is in the summertime.



Still here, open to any questions :)



Exactly this. Sorry if I wasnt being clear enough by saying it is crooked.



I give in, heres a pic of the watch
Yep, the crystal is crooked.
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Old 31 December 2017, 05:33 AM   #10
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Looks to me like the cyclops has moved (which is only glued) rather than the crystal moving
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Old 31 December 2017, 05:35 AM   #11
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Originally Posted by MariettaMike View Post
Yep, the crystal is crooked.
Or is it straight and the watch is turned??????????

Actually, I think there is more wrong than a simple alignment. If it was rotated (the watch or the crystal, take your pick) the Cyclops would still be to far outboard (close to the bezel and not centered on the date window) and generally askew/wonky.

Fake or incorrect crystal on a real watch or a genuine Rolex factory crystal on a fake watch or just a poorly applied Cyclops(most likely).....the possibilities are endless. You really need to get the family involved I think.
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Old 31 December 2017, 05:46 AM   #12
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Quote:
Originally Posted by roguy View Post
My family is originally from Italy but my parents live in germany. So in order to have them work on the watch I would have to travel to italy. I also have no Idea why the crystal is inserted crooked. I bought the watch used and it had fingerprints inside the crystal and the crystal was crooked. I was able to remove the fingerprints myself but I didnt feel confident enough to take out the crystal and refit it. I have also been to the RSC in my city today and they said it wasnt worth for me to refit it without doing a full service as it would cost 150-180€ just to refit it.



If it helps I can post a pic of the watch :)



As mentioned above, my family is from italy and I live in germany so no way I can take my watch to them for now. And it has been recently purchased as a christmas gift. Soonest I could get there is in the summertime.



Still here, open to any questions :)



Exactly this. Sorry if I wasnt being clear enough by saying it is crooked.



I give in, heres a pic of the watch
Thanks for the clarification.
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Old 31 December 2017, 10:40 AM   #13
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Quote:
Originally Posted by roguy View Post
I also have no Idea why the crystal is inserted crooked. I bought the watch used and it had fingerprints inside the crystal and the crystal was crooked. I was able to remove the fingerprints myself but I didnt feel confident enough to take out the crystal and refit it. I have also been to the RSC in my city today and they said it wasnt worth for me to refit it without doing a full service as it would cost 150-180€ just to refit it.
RSC will probably call it a crystal replacement, they won't refit old part. "Requiring full service" is probably their way of saying they CBF'd taking on your small job.

How it got like that? Many ways... from sloppy watchmaker installing it wrong, or (as mentioned above the crystal is not keyed to the case, it's only friction holding it straight) so it can be turned given the right circumstances.

Somebody using a leverpress-style tool to screw on the caseback with case unsupported & putting all the torque solely on the crystal... could be suitable circumstances.

Seeing you've got DIY/watchfixing genes in your DNA... you've got the tools too?
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Old 31 December 2017, 04:45 AM   #14
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Originally Posted by Takonwong View Post
Why couldn't you ask a member of your family of watchmakers / enthusiasts to see if they could straighten the crystal?

Just asking!
My thoughts exactly??!!
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Old 31 December 2017, 05:04 AM   #15
roguy
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My thoughts exactly??!!
Please read the post above you. Thanks
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Old 31 December 2017, 07:23 AM   #16
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I must apologize for my dry sometimes sarcastic but yet still funny replies. My reply was a joke because most salespeople know less than the average WIS

I never thought it was fake. How could I? Since at the time I had never seen it
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Old 30 December 2017, 09:09 AM   #17
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What do you mean by crooked crystal?
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Old 30 December 2017, 09:59 AM   #18
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Quote:
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What do you mean by crooked crystal?


I’m thinking he means the cyclops on his Datejust was not aligned perfectly with the date window.


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Old 30 December 2017, 10:02 AM   #19
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I’m thinking he means the cyclops on his Datejust was not aligned perfectly with the date window.


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Could be, but then we are left to wonder how this can happen on a watch as tightly fitted as a Rolex.

I'm not questioning his honesty. I'm just trying to understand the situation.

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Old 31 December 2017, 08:15 AM   #20
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What do you mean by crooked crystal?
what do you mean straighten up the crystal ?
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Old 30 December 2017, 09:29 AM   #21
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and in order to save money I decide to go to a jeweler/watchmaker chain in my city.
Well, there you go.
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Old 30 December 2017, 09:49 AM   #22
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Nonsense...

Even in the .0001% chance that this isn't just pure fantasy, what should we say or do about it?
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Old 30 December 2017, 09:49 AM   #23
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The most disturbing part of this story for me is that you were going to let a non ad work on your watch.
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Old 30 December 2017, 10:13 AM   #24
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The most disturbing part of this story for me is that you were going to let a non ad work on your watch.
Yeah, that's what I thought too...The young man wants an unqualified untrained watch repairman who specializes in designer quartz watch brands made in the Far East fitted with Miyota movement to handle his Rolex....
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Old 3 January 2018, 02:19 AM   #25
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The most disturbing part of this story for me is that you were going to let a non ad work on your watch.


Seriously...

Not sure what to make of this OP.
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Old 30 December 2017, 10:03 AM   #26
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I've considered asking a mall watch repair place just to see what they'd say. I've decided there was no point!!!! Best leave Rolex in the hands of caring professionals!!!

Quote:
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Could be, but then we are left to wonder how this can happen on a watch as tightly fitted as a Rolex.

I'm not questioning his honesty. I'm just trying to understand the situation.

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Old 30 December 2017, 11:00 AM   #27
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Prior service, prior owner, factory escape. many ways!!!
I interested in specifics. I know there are multiple ways. It's just not something that happens over time all by itself, so there must be an explanation.

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Well, I think she did you a favor by sending you away. Seriously, I will not let a mall watch repair person who main job is to replace digital watch batteries to work on my Rolex.
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Old 30 December 2017, 10:11 AM   #28
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The crystal isn’t “keyed” so it’s easy to do. Especially with the LEC


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Old 30 December 2017, 10:12 AM   #29
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He comes from a family of watch makers and enthusiasts. Lots of $ and stature in enthusiasm... but I digress. Why the need/desire to save money with the blue blood horological stock you come from? Certainly the service you were after was less than €500, most €1000. Were I to hand my Rolex over to a watch service person and hear they thought it a forgery I'd immediately take it back and leave. You hanging round for 4 tellings of "it's a fake" make me think they are onto something...
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Old 30 December 2017, 10:59 AM   #30
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Well, I think she did you a favor by sending you away. Seriously, I will not let a mall watch repair person who main job is to replace digital watch batteries to work on my Rolex. On the other hand you may have a fake, someone just bought a fake Rolex on Ebay without knowing until people here telling it's a fake, so post up pic of your watch
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