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30 December 2017, 08:38 AM | #1 |
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Outrageous service at watch dealer today.
So the crystal on my 16233 is crooked for whatever reason, and in order to save money I decide to go to a jeweler/watchmaker chain in my city. I ask the service if it was possible for them to straighten the crystal so I hand her the watch. It is a 16233 with a Preik caseback installed. First thing she tells me "This watch is a fake". I literally told her 4 times that its an original and she still didn't believe me and even went as far as telling me that they would have to keep the watch and demolish it if it was indeed a fake. In the end she ended up telling me to go to the AD and have it straightened there as they don't work on rolexes anyways and send them to the AD. After all that I wasn't going to leave the watch there anyways. Do you have any similar or funny stories to tell? I was really surprised to be treated that way. Must be because im 20 years old and she couldn't believe I would own a real Rolex. Little does she know I come from a family of watchmakers and watch enthusiasts.
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30 December 2017, 08:48 AM | #2 |
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Color me skeptical.
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30 December 2017, 08:51 AM | #3 |
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30 December 2017, 08:55 AM | #4 | |
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Quote:
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31 December 2017, 05:51 AM | #5 |
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30 December 2017, 08:56 AM | #6 |
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Why couldn't you ask a member of your family of watchmakers / enthusiasts to see if they could straighten the crystal?
Just asking! |
30 December 2017, 09:47 AM | #7 |
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31 December 2017, 04:40 AM | #8 | |||||
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Quote:
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Still here, open to any questions :) Quote:
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31 December 2017, 05:13 AM | #9 | |
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Quote:
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31 December 2017, 05:33 AM | #10 |
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Looks to me like the cyclops has moved (which is only glued) rather than the crystal moving
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31 December 2017, 05:35 AM | #11 |
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Or is it straight and the watch is turned??????????
Actually, I think there is more wrong than a simple alignment. If it was rotated (the watch or the crystal, take your pick) the Cyclops would still be to far outboard (close to the bezel and not centered on the date window) and generally askew/wonky. Fake or incorrect crystal on a real watch or a genuine Rolex factory crystal on a fake watch or just a poorly applied Cyclops(most likely).....the possibilities are endless. You really need to get the family involved I think. |
31 December 2017, 05:46 AM | #12 | |
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31 December 2017, 10:40 AM | #13 | |
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How it got like that? Many ways... from sloppy watchmaker installing it wrong, or (as mentioned above the crystal is not keyed to the case, it's only friction holding it straight) so it can be turned given the right circumstances. Somebody using a leverpress-style tool to screw on the caseback with case unsupported & putting all the torque solely on the crystal... could be suitable circumstances. Seeing you've got DIY/watchfixing genes in your DNA... you've got the tools too? |
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31 December 2017, 04:45 AM | #14 |
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31 December 2017, 05:04 AM | #15 |
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31 December 2017, 07:23 AM | #16 |
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I must apologize for my dry sometimes sarcastic but yet still funny replies. My reply was a joke because most salespeople know less than the average WIS
I never thought it was fake. How could I? Since at the time I had never seen it
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30 December 2017, 09:09 AM | #17 |
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What do you mean by crooked crystal?
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30 December 2017, 09:59 AM | #18 |
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I’m thinking he means the cyclops on his Datejust was not aligned perfectly with the date window. Sent from my iPhoneX using Tapatalk
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30 December 2017, 10:02 AM | #19 | |
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I'm not questioning his honesty. I'm just trying to understand the situation. Sent from my SM-G955U using Tapatalk
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31 December 2017, 08:15 AM | #20 |
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what do you mean straighten up the crystal ?
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30 December 2017, 09:29 AM | #21 |
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30 December 2017, 09:49 AM | #22 |
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Nonsense...
Even in the .0001% chance that this isn't just pure fantasy, what should we say or do about it? |
30 December 2017, 09:49 AM | #23 |
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The most disturbing part of this story for me is that you were going to let a non ad work on your watch.
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30 December 2017, 10:13 AM | #24 |
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Yeah, that's what I thought too...The young man wants an unqualified untrained watch repairman who specializes in designer quartz watch brands made in the Far East fitted with Miyota movement to handle his Rolex....
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3 January 2018, 02:19 AM | #25 |
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30 December 2017, 10:03 AM | #26 |
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I've considered asking a mall watch repair place just to see what they'd say. I've decided there was no point!!!! Best leave Rolex in the hands of caring professionals!!!
Prior service, prior owner, factory escape. many ways!!! |
30 December 2017, 11:00 AM | #27 |
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I interested in specifics. I know there are multiple ways. It's just not something that happens over time all by itself, so there must be an explanation.
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30 December 2017, 10:11 AM | #28 |
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The crystal isn’t “keyed” so it’s easy to do. Especially with the LEC
Sent from my iPhoneX using Tapatalk
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30 December 2017, 10:12 AM | #29 |
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He comes from a family of watch makers and enthusiasts. Lots of $ and stature in enthusiasm... but I digress. Why the need/desire to save money with the blue blood horological stock you come from? Certainly the service you were after was less than €500, most €1000. Were I to hand my Rolex over to a watch service person and hear they thought it a forgery I'd immediately take it back and leave. You hanging round for 4 tellings of "it's a fake" make me think they are onto something...
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30 December 2017, 10:59 AM | #30 |
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Well, I think she did you a favor by sending you away. Seriously, I will not let a mall watch repair person who main job is to replace digital watch batteries to work on my Rolex. On the other hand you may have a fake, someone just bought a fake Rolex on Ebay without knowing until people here telling it's a fake, so post up pic of your watch
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