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Old 19 January 2018, 10:46 AM   #1
perryj
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Anyone else develop a crack on their Sub C pip?

So about 6 weeks into ownership of my first new ad purchased sub c, I noticed that the pip (bezel lume dot) has a crack?!?! This watch isn’t babied but I do work in an office and so it’s not seen any abuse at all. Sent to RSC Dallas this week so I’ll report back with findings. I wouldn’t have sent it but was sending another watch for service anyway so decided to see what happens.

Anyone else had this happen???
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Old 19 January 2018, 11:38 AM   #2
kilyung
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It’s been reported to happen now and then. Fortunately RSC can now repair it vs previously having to replace the entire insert.
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Old 30 January 2018, 10:25 AM   #3
perryj
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RSC repairing complementary.
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Old 30 January 2018, 10:35 AM   #4
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Quote:
Originally Posted by perryj View Post
RSC repairing complementary.
Excellent!
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Old 30 January 2018, 11:20 AM   #5
Etschell
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nopes not yet.
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Old 30 January 2018, 08:39 PM   #6
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RSC repairing complementary.
Thanks for the report.
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Old 31 January 2018, 01:28 AM   #7
JasoninDenver
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Mine fell out several years ago. Replaced free and fast (<2weeks) by RSC Dallas. No problems since and I beat the heck out of it.
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Old 31 January 2018, 01:33 PM   #8
perryj
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Here’s what they said exactly if anyone’s interested.....
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Old 31 January 2018, 10:19 PM   #9
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Nice
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Old 18 February 2018, 09:19 AM   #10
perryj
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Got it back today, just like new! Thanks RSC Dallas.
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Old 18 February 2018, 06:52 PM   #11
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Nice to read a positive experience
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Old 18 February 2018, 08:16 PM   #12
OmegaJJH
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Quote:
Originally Posted by kilyung View Post
RSC can now repair it vs previously having to replace the entire insert.
That’s really good to know.

Thank you.
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Old 18 February 2018, 10:05 PM   #13
perryj
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Nice to read a positive experience
I have always had a great expirence at Dallas, I try and work with Vivian. She’s fantastic, and sometimes I’ll call just to check in on the watch and she’ll tell me exactly where it in process. She even said that if I ever have an issue when I receive a watch back just call her and it WILL be taken care of.

Anyway I still have a lady’s DJ there getting a full treatment, but glad to have my Sub C back!
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Old 18 February 2018, 10:21 PM   #14
mjclark32
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Glad to hear they’re taking care of it

I’ve been beating the crap out of my 16610for seven plus years now and haven’t broken it yet. A few times I’ve smashed into things and thought for sure I cracked it or the bezel/crystal, lucky so far. Knock on wood
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Old 18 February 2018, 11:37 PM   #15
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Congrats! Fixed for free and it only took a few weeks. Now THAT'S what i call service... and why Rolex has a great reputation.
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Old 30 March 2019, 05:31 PM   #16
Skavary
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Just curious but does anyone know how they actually replace the lume dot? Do they take off the bezel and screw it on/off? Thanks!
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Old 30 March 2019, 05:35 PM   #17
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That’s good if they can replace the lume pip, I dented mine after a few weeks and was told it would be the whole insert and better off waiting until it’s first service, the whole insert puts a much higher price on service.


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Old 30 March 2019, 05:49 PM   #18
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Old 30 March 2019, 07:28 PM   #19
mailman
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Quote:
Originally Posted by Skavary View Post
Just curious but does anyone know how they actually replace the lume dot? Do they take off the bezel and screw it on/off? Thanks!
I believe it's held in place by a rivet.
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Old 30 March 2019, 10:56 PM   #20
Infusion1
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Can they replace the dot on a 16610 without replacing insert?
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