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Sant476 · 3 August 2018, 10:06 PM

Hi, I bought a new Rolex on about May 15of this year at Mayors.

They told me in about 30 days I would receive my card in the mail. I have not received it yet.

Does anyone know if it usually takes this long or I was misquoted?

Thanks

JR16 · 3 August 2018, 10:08 PM

Quote:

Originally Posted by Sant476

Hi, I bought a new Rolex on about May 15of this year at Mayors.

They told me in about 30 days I would receive my card in the mail. I have not received it yet.

Does anyone know if it usually takes this long or I was misquoted?

Thanks

Usually you get the card at time of purchase but there have been reports recently on TRF of ADs holding cards for up to a year to discourage intentional flippers.

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REFZ · 3 August 2018, 10:14 PM

Just call them and ask for your card.

beshannon · 3 August 2018, 10:14 PM

I would call them today

HVACPRO · 3 August 2018, 10:25 PM

My wife bought her 114200 from the Rolex boutique "Mayors" in Orlando and walked out with her warranty card. We never left them keeping it as an option. It's your warranty card that you paid for. Call them and get it.

andresrrcf · 3 August 2018, 10:40 PM

Quote:

Originally Posted by HVACPRO

My wife bought her 114200 from the Rolex boutique "Mayors" in Orlando and walked out with her warranty card. We never left them keeping it as an option. It's your warranty card that you paid for. Call them and get it.

+1
From Mayors Tampa, I bought a 116610LV and 116500, in the past couple of months, and walked out with my warranty cards, filled.

rolexandrolex · 3 August 2018, 10:30 PM

are rolex going to honor the warranty if there is no customer name written on the card ?

bobby81 · 3 August 2018, 11:23 PM

Quote:

Originally Posted by rolexandrolex

are rolex going to honor the warranty if there is no customer name written on the card ?

I purchased my new T/T Rolex Daytona 116503 (New Model) White MOP 8 Diamonds Dial front a Grey Dealer who I always use, when I’m in the market for a new Watch. The Watch had all of the protective stickers in place & it came with a Warranty Card in my name. It was stamped & dated by the Rolex AD that they sourced it from. I have checked with the Rolex AD in my City who informed me once the Warranty Card is filled out correctly & was swiped at point of sale they would have no problem honouring the Warranty

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Andad · 3 August 2018, 10:43 PM

Quote:

Originally Posted by Sant476

Hi, I bought a new Rolex on about May 15of this year at Mayors.

They told me in about 30 days I would receive my card in the mail. I have not received it yet.

Does anyone know if it usually takes this long or I was misquoted?

Thanks

What did they say when you rang them and asked for it?

jtw34240 · 3 August 2018, 10:58 PM

You'll get it at between 30 and 45 days. Some of the Mayors stores send warranty cards from the home office in Florida. I know Tampa has theirs on hand and you walk out with it. But they are just slow they will send it to you.

DP63 · 3 August 2018, 11:08 PM

I got my card on the day ... certificate of valuation took 30 days.

enjoythemusic · 3 August 2018, 11:12 PM

Call them, have always gotten it in about 30 days. No worries, Mayors is top notch on paperwork.

superconductor71 · 3 August 2018, 11:21 PM

For my SD50 I received my warranty card from my AD in about 40 days.

Sant476 · 6 August 2018, 12:25 AM

thanks, they told me I would get it in the mail in about 30 days, I will go there (boca town center next week)

Old Geezer · 6 August 2018, 12:30 AM

I purchased my Daytona 3 weeks ago and SD43 yesterday. Warranty cards were filled in with my name and given to me with the purchase.
I would call and check on yours. Seems a bit long to still not have it.

WF001 · 6 August 2018, 03:06 AM

Quote:

Originally Posted by Sant476

Hi, I bought a new Rolex on about May 15of this year at Mayors.

They told me in about 30 days I would receive my card in the mail. I have not received it yet.

Does anyone know if it usually takes this long or I was misquoted?

Thanks

About 2 weeks for me. Perhaps give your AD a call as others have suggested.

Burlington · 6 August 2018, 04:18 AM

Likewise, I would get in touch with them, if you agreed 30 days then it should be with you !

RJRJRJ · 6 August 2018, 04:36 AM

You probably misheard them and they said 30 years. They are trying to prevent flippers.

123Blueface · 6 August 2018, 04:42 AM

They did it to me three years ago but I followed up with them at the 30 day mark and went and picked it up in person fearing what has happened to you.

AK797 · 6 August 2018, 06:29 AM

They have probably just forgotten, I hope they weren't just shining you on and wont now say they need to hold it for a year for the flippers.

Sant476 · 9 August 2018, 12:40 AM

I called them, they told me that I should have gotten it directly from headquarters in 4 weeks. They checked if it got mailed to the store and it hasn't. Since it has been 11 weeks they are calling headquarters to see where it is.

3 August 2018, 10:06 PM	#1
Sant476 "TRF" Member Join Date: May 2018 Location: Florida Posts: 13	Rolex Card Hi, I bought a new Rolex on about May 15of this year at Mayors. They told me in about 30 days I would receive my card in the mail. I have not received it yet. Does anyone know if it usually takes this long or I was misquoted? Thanks

3 August 2018, 10:14 PM	#3
REFZ "TRF" Member Join Date: Dec 2012 Real Name: Martin Location: Netherlands Watch: The Rolex Way Posts: 1,471	Just call them and ask for your card. __________________ 114060 - 116520 - 126334

3 August 2018, 10:14 PM	#4
beshannon "TRF" Member Join Date: Jun 2009 Real Name: Brian Location: Northern Virginia Watch: One of Not Many Posts: 17,892	I would call them today __________________ IWC Portugieser 7 Day, Omega Seamaster SMP300m, Vacheron Constantin Traditionnelle Complete Calendar, Glashutte PanoInverse, Glashutte SeaQ Panorama Date, Omega Aqua Terra 150, Omega CK 859, Omega Speedmaster 3861 Moonwatch, Breitling Superocean Steelfish, JLC Atmos Transparent Clock

3 August 2018, 11:12 PM	#12
enjoythemusic 2024 Pledge Member Join Date: Nov 2012 Real Name: Steven Location: Glocal Posts: 21,164	Call them, have always gotten it in about 30 days. No worries, Mayors is top notch on paperwork. __________________ __________________ ----> Was Great Seeing Everyone At The TRF December 9 Tampa Meetup <---- https://www.rolexforums.com/showthread.php?t=968133 Love timepieces and want to become a Watchmaker? Rolex has a sensational school. www.RolexWatchmakingTrainingCenter.com/ Sent from my Etch A Sketch using String Theory.

6 August 2018, 04:18 AM	#17
Burlington "TRF" Member Join Date: Nov 2017 Location: Europe Posts: 5,643	Likewise, I would get in touch with them, if you agreed 30 days then it should be with you ! __________________ “My tastes are simple; I am easily satisfied with the best.” ― Winston S. Churchill

3 August 2018, 10:25 PM	#5
HVACPRO "TRF" Member Join Date: Jul 2018 Location: Sunshine State Posts: 160	My wife bought her 114200 from the Rolex boutique "Mayors" in Orlando and walked out with her warranty card. We never left them keeping it as an option. It's your warranty card that you paid for. Call them and get it.

3 August 2018, 10:30 PM	#7
rolexandrolex Banned Join Date: Jul 2018 Location: Asia Posts: 38	are rolex going to honor the warranty if there is no customer name written on the card ?

3 August 2018, 10:58 PM	#10
jtw34240 "TRF" Member Join Date: Jan 2018 Location: sarasota Posts: 67	You'll get it at between 30 and 45 days. Some of the Mayors stores send warranty cards from the home office in Florida. I know Tampa has theirs on hand and you walk out with it. But they are just slow they will send it to you.

3 August 2018, 11:08 PM	#11
DP63 "TRF" Member Join Date: Jun 2018 Real Name: DP Location: Scotland Watch: 18078 Posts: 795	I got my card on the day ... certificate of valuation took 30 days.

3 August 2018, 11:21 PM	#13
superconductor71 "TRF" Member Join Date: Jul 2016 Location: PA Watch: 126600 Posts: 89	For my SD50 I received my warranty card from my AD in about 40 days.

6 August 2018, 12:25 AM	#14
Sant476 "TRF" Member Join Date: May 2018 Location: Florida Posts: 13	thanks, they told me I would get it in the mail in about 30 days, I will go there (boca town center next week)

6 August 2018, 12:30 AM	#15
Old Geezer "TRF" Member Join Date: May 2015 Location: South Carolina Posts: 5,282	I purchased my Daytona 3 weeks ago and SD43 yesterday. Warranty cards were filled in with my name and given to me with the purchase. I would call and check on yours. Seems a bit long to still not have it.

6 August 2018, 04:36 AM	#18
RJRJRJ "TRF" Member Join Date: Aug 2011 Location: USA Posts: 3,495	You probably misheard them and they said 30 years. They are trying to prevent flippers.

6 August 2018, 04:42 AM	#19
123Blueface "TRF" Member Join Date: Jun 2015 Location: USA Watch: All Posts: 5,316	They did it to me three years ago but I followed up with them at the 30 day mark and went and picked it up in person fearing what has happened to you.

6 August 2018, 06:29 AM	#20
AK797 2024 Pledge Member Join Date: Feb 2010 Real Name: Neil Location: UK Watch: ing ships roll in Posts: 59,369	They have probably just forgotten, I hope they weren't just shining you on and wont now say they need to hold it for a year for the flippers.

9 August 2018, 12:40 AM	#21
Sant476 "TRF" Member Join Date: May 2018 Location: Florida Posts: 13	I called them, they told me that I should have gotten it directly from headquarters in 4 weeks. They checked if it got mailed to the store and it hasn't. Since it has been 11 weeks they are calling headquarters to see where it is.

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