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zincnian · 30 September 2018, 10:30 AM

Hi everyone,

I'm a new AP owner and it's my first time posting here.

I collected my new 15400st silver dial a few days ago from an AD. While I was admiring the workmanship through a 10x loupe, I unexpectedly found some issues which I think should not slipped through AP's QC.

1. A blemish spot in the space between the words "AUDEMARS" AND "PIGUET".

2. White spots on the 5 o'clock marker.

3. A white hair-like object stuck to the 22 seconds marker.

Have any of you had such issues? Thank you.

Apologies I do not have at east 10 posts to post pictures but I think it's important to show the pictures.

tinyurl(dot)com/yat749fy

tinyurl(dot)com/y7gpq8px

Sent from my HUAWEI VNS-L31 using Tapatalk

Sent from my HUAWEI VNS-L31 using Tapatalk

branepantovic · 30 September 2018, 10:45 AM

First picture I thought you were trolling me. Second picture I'd hate. Any particles on the white gold parts, whether indices or hands annoooooyyys the hell out of me.

Daryl · 1 October 2018, 08:31 AM

Send it back to AP Service center

Sent from my Pixel 2 using Tapatalk

japenney · 1 October 2018, 08:40 AM

don't use a 10x loupe. haha. But yea send it back i suppose.

zincnian · 1 October 2018, 01:52 PM

Thanks for the replies.

I guess I didn't have to look at it with a 10x loupe, but being a first time owner of an AP which is famous for its top tier finishing, I couldn't help checking it out myself. I must say I am a little disappointed.

I do want to get this fixed as soon as possible, but am a little apprehensive about opening the unnecessarily since it's working fine.

I have written to the service centre and will see what they propose.

Sent from my HUAWEI VNS-L31 using Tapatalk

thsiao · 1 October 2018, 03:35 PM

Never use a loupe to look at your watch... it is not perfect and never will. If it is obvious to the naked eye, then yes it shouldn’t be there.

zincnian · 1 October 2018, 04:11 PM

Appologies for the multiple reply. I thought that my first reply didn't go through and didn't notice the reply has to be approved by the moderator.

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Burlington · 1 October 2018, 07:54 PM

First one is so tiny it’s barely visible with the loupe so really wouldn’t bother about it.

Second photo I would want fixing if watch was new from an AD. Warranty should cover this work as it is a QC issue.

As with all manufacture, issues arise, but it’s in how they are fixed a company can measure themselves. AP seem to be one of the best in the business at customer service for things like this, so I’m sure they will take care appropriately.

P.s. how did you take the photos - Through the loupe lens with a mobile phone ?

zincnian · 1 October 2018, 09:13 PM

Quote:

Originally Posted by Burlington

First one is so tiny it’s barely visible with the loupe so really wouldn’t bother about it.

Second photo I would want fixing if watch was new from an AD. Warranty should cover this work as it is a QC issue.

As with all manufacture, issues arise, but it’s in how they are fixed a company can measure themselves. AP seem to be one of the best in the business at customer service for things like this, so I’m sure they will take care appropriately.

P.s. how did you take the photos - Through the loupe lens with a mobile phone ?

I am most concerned about the hair-like object stuck to the seconds marker paint as it might get dislodged and get stuck somewhere else.

As for the photos, I took it with the Panasonic DMC-LX7 compact camera in macro mode. Took quite a number of shots to get a clear image.

Sent from my HUAWEI VNS-L31 using Tapatalk

gchee · 1 October 2018, 11:16 PM

Mine had a speck of dust on the date window. Will point it out when I send it for service next time.

R!$ · 2 October 2018, 02:58 AM

Hopefully you can post some pics once it is corrected

Burlington · 2 October 2018, 04:01 AM

Quote:

Originally Posted by zincnian

I am most concerned about the hair-like object stuck to the seconds marker paint as it might get dislodged and get stuck somewhere else.

As for the photos, I took it with the Panasonic DMC-LX7 compact camera in macro mode. Took quite a number of shots to get a clear image.

Sent from my HUAWEI VNS-L31 using Tapatalk

Yes fair enough I think.

APSC - give your local centre a ring and say you have a warranty issue and want to send the watch in for service.

Great zoom on the photos too !

30 September 2018, 10:30 AM	#1
zincnian "TRF" Member Join Date: Mar 2015 Location: Singapore Posts: 5	Quality Control of 15400st Dial Hi everyone, I'm a new AP owner and it's my first time posting here. I collected my new 15400st silver dial a few days ago from an AD. While I was admiring the workmanship through a 10x loupe, I unexpectedly found some issues which I think should not slipped through AP's QC. 1. A blemish spot in the space between the words "AUDEMARS" AND "PIGUET". 2. White spots on the 5 o'clock marker. 3. A white hair-like object stuck to the 22 seconds marker. Have any of you had such issues? Thank you. Apologies I do not have at east 10 posts to post pictures but I think it's important to show the pictures. tinyurl(dot)com/yat749fy tinyurl(dot)com/y7gpq8px Sent from my HUAWEI VNS-L31 using Tapatalk Sent from my HUAWEI VNS-L31 using Tapatalk

1 October 2018, 08:31 AM	#3
Daryl 2024 SubLV41 Pledge Member Join Date: Apr 2015 Location: USA Posts: 3,363	Send it back to AP Service center Sent from my Pixel 2 using Tapatalk __________________ 2FA-Enabled Official Member "Perpetual 30" Las Vegas International GTG 2016 Official Member "WIS-CON" Las Vegas International GTG 2017 Official Member "WIS-CON" Las Vegas International GTG 2019

1 October 2018, 08:40 AM	#4
japenney "TRF" Member Join Date: Apr 2013 Real Name: Josh Location: Canada Watch: undecided Posts: 4,777	don't use a 10x loupe. haha. But yea send it back i suppose. __________________ Follow me on Instagram to see my watch journey @Japenney

1 October 2018, 03:35 PM	#6
thsiao "TRF" Member Join Date: Jan 2011 Location: SoCal Posts: 1,248	Never use a loupe to look at your watch... it is not perfect and never will. If it is obvious to the naked eye, then yes it shouldn’t be there. __________________ Instagram @lifeofawis www.lifeofawis.com

1 October 2018, 07:54 PM	#8
Burlington "TRF" Member Join Date: Nov 2017 Location: Europe Posts: 5,643	First one is so tiny it’s barely visible with the loupe so really wouldn’t bother about it. Second photo I would want fixing if watch was new from an AD. Warranty should cover this work as it is a QC issue. As with all manufacture, issues arise, but it’s in how they are fixed a company can measure themselves. AP seem to be one of the best in the business at customer service for things like this, so I’m sure they will take care appropriately. P.s. how did you take the photos - Through the loupe lens with a mobile phone ? __________________ “My tastes are simple; I am easily satisfied with the best.” ― Winston S. Churchill

30 September 2018, 10:45 AM	#2
branepantovic "TRF" Member Join Date: Jul 2016 Location: Colorado Watch: 15400st Posts: 133	First picture I thought you were trolling me. Second picture I'd hate. Any particles on the white gold parts, whether indices or hands annoooooyyys the hell out of me.

1 October 2018, 01:52 PM	#5
zincnian "TRF" Member Join Date: Mar 2015 Location: Singapore Posts: 5	Thanks for the replies. I guess I didn't have to look at it with a 10x loupe, but being a first time owner of an AP which is famous for its top tier finishing, I couldn't help checking it out myself. I must say I am a little disappointed. I do want to get this fixed as soon as possible, but am a little apprehensive about opening the unnecessarily since it's working fine. I have written to the service centre and will see what they propose. Sent from my HUAWEI VNS-L31 using Tapatalk

1 October 2018, 04:11 PM	#7
zincnian "TRF" Member Join Date: Mar 2015 Location: Singapore Posts: 5	Appologies for the multiple reply. I thought that my first reply didn't go through and didn't notice the reply has to be approved by the moderator. Sent from my HUAWEI VNS-L31 using Tapatalk

1 October 2018, 11:16 PM	#10
gchee "TRF" Member Join Date: Nov 2008 Location: malaysia Posts: 27	Mine had a speck of dust on the date window. Will point it out when I send it for service next time.

2 October 2018, 02:58 AM	#11
R!$ Banned Join Date: Sep 2014 Location: SoCal Posts: 2,405	Hopefully you can post some pics once it is corrected

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