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poidog81 · 3 April 2019, 05:20 AM

So, I took my newly purchased watch back to the AD to have it resized after wearing it for a couple days. A different rep then who I purchased it from took it into the back and resized it and I was out the door. When I inspected it when I got home, I noticed she put a decent sized scratch in the end link trying to grab the clasp pins. I figured more care would of been given considering the cost alone of just one replacement link.

So what would you do in my situation? Should I chalk this up as to just the battle scars of resizing and it'll always be hidden under the clasp so let it go, or take it back and have them replace the end link? (also still within my return period).

Tools · 3 April 2019, 05:28 AM

You took your watch into a Dealer to have the micro-adjust springbar moved a notch or two???

mgsooner · 3 April 2019, 05:28 AM

Opinions will vary. I can only tell you what I personally did when my AD scratched one of the links on my new Explorer: nothing. It's collected many more since then.

poidog81 · 3 April 2019, 05:29 AM

Quote:

Originally Posted by Tools

You took your watch into a Dealer to have the micro-adjust springbar moved a notch or two???

and to have a link re-added, yes. They're around the corner from my house.

OysterBracelet · 3 April 2019, 05:32 AM

I would do nothing.

Or if you are desperate, it's a 30 second job to fix.

Masteryacht · 3 April 2019, 05:32 AM

That’s just a superficial scratch that will be covered by the clasp. It doesn’t surprise me that an AD did that, but I would personally let it go.
Just use a tiny screwdriver and do it yourself in the future.
If letting an AD do it, you have to be very wary of who’s doing the work. You want the person in the back wearing the magnifying headset that is maybe a gem setter, watch repairer, jewelry maker type person to do it, NOT the person that sold it to you. Even then, you need ask them to please not scratch the watch (and hold your breath a little while crossing your fingers, lol).

Just1More · 3 April 2019, 05:33 AM

Quote:

Originally Posted by mgsooner

Opinions will vary. I can only tell you what I personally did when my AD scratched one of the links on my new Explorer: nothing. It's collected many more since then.

agree 100%--hidden anway

doramas · 3 April 2019, 05:33 AM

Go back to the AD and have it polished lightly

garbanzo · 3 April 2019, 05:34 AM

Same thing happened to me when purchased my Sub - the AD watchmaker scratched the clasp when adjusting the bracelet. Noticed it only a couple of days later. Did nothing, it will get polished out when I take the watch for service in about 10 years’ time.

dannyp · 3 April 2019, 05:35 AM

Can you even be certain it wasn’t preexisting from wear and either rubbing surfaces or the edge of the clasp? I can’t be sure looking at it and could honestly believe either.

TswaneNguni · 3 April 2019, 05:35 AM

What was the ADs response ?

bayerische · 3 April 2019, 05:40 AM

Call 911?

I wouldn't sweat it.

poidog81 · 3 April 2019, 05:43 AM

Quote:

Originally Posted by bayerische

Call 911?

I wouldn't sweat it.

lol, ya i'm just anal. I'll was planning of letting it just go and just let it haunt my dreams or her manhandling my watch

. I was just curious what the experts would of said to do on a $5k+ watch ;)

2nastie · 3 April 2019, 05:55 AM

I wouldn’t sweat about it, accidents happen but I would certainly let her know or whoever was working on it know. They need to be a tad more careful...

It’s part of the customer service, as “professionals” they should be able to perform a baisc job without damaging a new watch. That lack of attention is pretty subpar.

poidog81 · 3 April 2019, 05:56 AM

Quote:

Originally Posted by 2nastie

I wouldn’t sweat about it, accidents happen but I would certainly let her know or whoever was working on it know. They need to be a tad more careful...

It’s part of the customer service, as “professionals” they should be able to perform a baisc job without damaging a new watch. That lack of attention is pretty subpar.

exactly my thinking!

rolex818 · 3 April 2019, 05:56 AM

Give them grief and use as leverage to get another piece you’d want ;)

Sent from my iPhone using Tapatalk

Cru Jones · 3 April 2019, 05:58 AM

AD is around the corner and you’re not happy.... why not go there and ask them how they could address it and then decide?

Marlboro. · 3 April 2019, 06:01 AM

Quote:

Originally Posted by dannyp

Can you even be certain it wasn’t preexisting from wear and either rubbing surfaces or the edge of the clasp? I can’t be sure looking at it and could honestly believe either.

On a part of the bracelet that is protected by the clasp at all times? It looks obvious to me that is hand slipped while trying to compress the spring bar.

Dr Watches · 3 April 2019, 06:06 AM

Quote:

Originally Posted by poidog81

I was just curious what the experts would of said to do on a $5k+ watch ;)

Adjust it yourself.

tomallen · 3 April 2019, 06:08 AM

I would not have let a ham handed counter person/ sales clerk size a watch in the first place.

AckAck · 3 April 2019, 06:10 AM

Quote:

Originally Posted by Tools

You took your watch into a Dealer to have the micro-adjust springbar moved a notch or two???

AD’s are a joke when it comes to touching any watch unless they have a professionally certified Rolex watchmaker.. which 99% have just a “jeweler in the back” or the salesperson does it themself.. hard pass.

CMAGS84 · 3 April 2019, 06:12 AM

Check out my post on the Bergeon scratch pen.

Sent from my iPhone using Tapatalk

ZOOK · 3 April 2019, 06:15 AM

That's the risk you take letting someone else touch your watch. Learn to do it yourself.

poidog81 · 3 April 2019, 06:18 AM

Quote:

Originally Posted by CMAGS84

Check out my post on the Bergeon scratch pen.

Awesome tip, thank you! I have some other watch bands I can use this on as well to spruce them back up.

datejustrms · 3 April 2019, 06:20 AM

Quote:

Originally Posted by Cru Jones

AD is around the corner and you’re not happy.... why not go there and ask them how they could address it and then decide?

This

Wizardly · 3 April 2019, 06:21 AM

Quote:

Originally Posted by CMAGS84

Check out my post on the Bergeon scratch pen.

Sent from my iPhone using Tapatalk

Wow. Cool, what is it, a metal brush?

Lifeisarolliecoaster · 3 April 2019, 06:23 AM

Is this your first luxury watch- it’s understandable. It’s worth remembering that unless you never ever wear it, then things will happen. It is disappointing that it happened with your AD. I would let it go..

CMAGS84 · 3 April 2019, 06:24 AM

Quote:

Originally Posted by Wizardly

Wow. Cool, what is it, a metal brush?

Fiberglass. Somewhere in the post there’s a link you the product on Amazon.

https://www.rolexforums.com/showthread.php?t=666240

Sent from my iPhone using Tapatalk

poidog81 · 3 April 2019, 06:26 AM

Quote:

Originally Posted by Lifeisarolliecoaster

Is this your first luxury watch- it’s understandable. It’s worth remembering that unless you never ever wear it, then things will happen. It is disappointing that it happened with your AD. I would let it go..

It is, unless you consider a Montblanc in that category. Thanks for the understanding and ya will let this one go with more that will happen... at least its hidden. That first one always hurts the most, and when it's not even your fault!

BillA · 3 April 2019, 06:27 AM

I beg to differ.......I would take it back and let them fix it. From the length of the scratch looks like the tool they used slipped and caused the scratch.

3 April 2019, 05:20 AM	#1
poidog81 "TRF" Member Join Date: Apr 2019 Location: Ft Lauderdale Watch: EXP/SUB Posts: 150	AD scratched bracelet during sizing, what would you do? So, I took my newly purchased watch back to the AD to have it resized after wearing it for a couple days. A different rep then who I purchased it from took it into the back and resized it and I was out the door. When I inspected it when I got home, I noticed she put a decent sized scratch in the end link trying to grab the clasp pins. I figured more care would of been given considering the cost alone of just one replacement link. So what would you do in my situation? Should I chalk this up as to just the battle scars of resizing and it'll always be hidden under the clasp so let it go, or take it back and have them replace the end link? (also still within my return period). Attached Images

3 April 2019, 05:28 AM	#2
Tools TRF Moderator & 2024 SubLV41 Patron Join Date: May 2007 Real Name: Larry Location: Mojave Desert Watch: GMT's Posts: 43,514	You took your watch into a Dealer to have the micro-adjust springbar moved a notch or two??? __________________ (Chill ... It's just a watch Forum.....) NAWCC Member

3 April 2019, 05:34 AM	#9
garbanzo "TRF" Member Join Date: Jan 2019 Location: Spain Posts: 833	Same thing happened to me when purchased my Sub - the AD watchmaker scratched the clasp when adjusting the bracelet. Noticed it only a couple of days later. Did nothing, it will get polished out when I take the watch for service in about 10 years’ time. __________________ 116610LN - 216570 Polar - 114300 Red Grape - 326934 White - 116660 Black - 126300 Blue - 116713LN - 116503 Black - 116900 - 126600 - 116618LB - 116689 - 79220R ETA

3 April 2019, 05:40 AM	#12
bayerische "TRF" Member Join Date: Nov 2009 Real Name: Andreas Location: Margaritaville Watch: Smurf Posts: 19,879	Call 911? I wouldn't sweat it. __________________ Yeah, well, you know, that's just, like, your opinion, man.

3 April 2019, 06:08 AM	#20
tomallen 2024 SubLV41 Pledge Member Join Date: Apr 2010 Real Name: Tom Location: Connecticut Watch: Rolex SubC,GMTIIC Posts: 966	I would not have let a ham handed counter person/ sales clerk size a watch in the first place. __________________ Unless you are the lead dog the scenery never changes

3 April 2019, 05:28 AM	#3
mgsooner "TRF" Member Join Date: Oct 2018 Real Name: Matthew Location: Tulsa, OK, USA Posts: 1,949	Opinions will vary. I can only tell you what I personally did when my AD scratched one of the links on my new Explorer: nothing. It's collected many more since then.

3 April 2019, 05:32 AM	#5
OysterBracelet Banned Join Date: Sep 2018 Location: UK Posts: 276	I would do nothing. Or if you are desperate, it's a 30 second job to fix.

3 April 2019, 05:32 AM	#6
Masteryacht "TRF" Member Join Date: Jul 2016 Location: USA Watch: 16622,BLNR,116500 Posts: 1,009	That’s just a superficial scratch that will be covered by the clasp. It doesn’t surprise me that an AD did that, but I would personally let it go. Just use a tiny screwdriver and do it yourself in the future. If letting an AD do it, you have to be very wary of who’s doing the work. You want the person in the back wearing the magnifying headset that is maybe a gem setter, watch repairer, jewelry maker type person to do it, NOT the person that sold it to you. Even then, you need ask them to please not scratch the watch (and hold your breath a little while crossing your fingers, lol).

3 April 2019, 05:33 AM	#8
doramas Banned Join Date: Apr 2015 Location: Gran Canaria Posts: 3,469	Go back to the AD and have it polished lightly

3 April 2019, 05:35 AM	#10
dannyp Banned Join Date: Aug 2009 Location: usa Posts: 6,765	Can you even be certain it wasn’t preexisting from wear and either rubbing surfaces or the edge of the clasp? I can’t be sure looking at it and could honestly believe either.

3 April 2019, 05:35 AM	#11
TswaneNguni "TRF" Member Join Date: Feb 2008 Real Name: Chris Location: . Watch: Daytonas/Subs/GMTs Posts: 12,609	What was the ADs response ?

3 April 2019, 05:55 AM	#14
2nastie "TRF" Member Join Date: Nov 2016 Location: YVR Watch: Time Only Posts: 2,332	I wouldn’t sweat about it, accidents happen but I would certainly let her know or whoever was working on it know. They need to be a tad more careful... It’s part of the customer service, as “professionals” they should be able to perform a baisc job without damaging a new watch. That lack of attention is pretty subpar.

3 April 2019, 05:56 AM	#16
rolex818 "TRF" Member Join Date: Apr 2018 Location: California Posts: 81	Give them grief and use as leverage to get another piece you’d want ;) Sent from my iPhone using Tapatalk

3 April 2019, 05:58 AM	#17
Cru Jones 2024 SubLV41 Pledge Member Join Date: Mar 2010 Location: Paris, France Posts: 35,299	AD is around the corner and you’re not happy.... why not go there and ask them how they could address it and then decide?

3 April 2019, 06:12 AM	#22
CMAGS84 2024 Pledge Member Join Date: Jul 2018 Location: Boston, MA Posts: 108	Check out my post on the Bergeon scratch pen. Sent from my iPhone using Tapatalk

3 April 2019, 06:15 AM	#23
ZOOK 2024 SubLV41 Pledge Member Join Date: Sep 2017 Real Name: Dave Location: PDX Posts: 9,949	That's the risk you take letting someone else touch your watch. Learn to do it yourself.

3 April 2019, 06:23 AM	#27
Lifeisarolliecoaster "TRF" Member Join Date: Mar 2019 Location: West Midlands, UK Watch: This space Posts: 283	Is this your first luxury watch- it’s understandable. It’s worth remembering that unless you never ever wear it, then things will happen. It is disappointing that it happened with your AD. I would let it go..

3 April 2019, 06:27 AM	#30
BillA 2024 Pledge Member Join Date: Mar 2007 Location: US Posts: 3,877	I beg to differ.......I would take it back and let them fix it. From the length of the scratch looks like the tool they used slipped and caused the scratch.

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