CEO of AP Meeting

[Daytona116500]

Hey TRF - thank you so much for your feedback on another thread about my experience buying a 15450 a few weeks ago. Through a recommendation on here I reached out to their HQ and they are working on making the situation better. One follow up is I am meeting the new US CEO on Monday. Outside of discussing what happened to me and how to make the customer experience better, any other topics you'd recommend or I'm happy to inquire/pass feedback on?

[ufboy73]

take a look at some of the recent experiences members have been having at US Boutiques, NYC in particular!

[Daytona116500]

Originally Posted by ufboy73

take a look at some of the recent experiences members have been having at US Boutiques, NYC in particular!

Yup going to talk about NY and the store manager 100%

[kimwizzzuuu]

Please let the CEO replace the store manager,lol

[pgasparro]

Originally Posted by kimwizzzuuu

Please let the CEO replace the store manager,lol

+1 please!

[Razorsedge1]

Tell him Miami boutique store in Bal Harbour is first class!

[Patton250]

Originally Posted by Razorsedge1

Tell him Miami boutique store in Bal Harbour is first class!

Sometimes it is. I go there about five times a year and I would say four out of five visits are pretty good. I hate getting to that mall from I 95. I wish they would move that boutique to the design district in Miami.

[ufboy73]

Originally Posted by Razorsedge1

Tell him Miami boutique store in Bal Harbour is first class!

Francina is phenomenal

[ChipWong]

Can you also let them know that I paid for a 15450 Blue Dial back in Jan 2018 from a well known AD in Los Angeles County and I have yet to receive my watch??

[ufboy73]

Originally Posted by ChipWong

Can you also let them know that I paid for a 15450 Blue Dial back in Jan 2018 from a well known AD in Los Angeles County and I have yet to receive my watch??

Do they allow advance payments?

[danicasi2002]

Originally Posted by Razorsedge1

Tell him Miami boutique store in Bal Harbour is first class!

I second that.

[calh22a]

Can you ask him if he has any plans to open a boutique around San Francisco. We need one around here!

[ufboy73]

Originally Posted by calh22a

Can you ask him if he has any plans to open a boutique around San Francisco. We need one around here!

That is the truth!

[MrBigSmiles]

Originally Posted by calh22a

Can you ask him if he has any plans to open a boutique around San Francisco. We need one around here!

I second that! Either in SF or in Palo Alto.

[Vipes]

Tell him to bring back 39mm Royal Oaks.

[Wahlberg]

Glad all got sorted out or will be.

What happened to the old CEO? Did you still talk to him or contacted him, since he got you the watch. Very cool of him.

[Daytona116500]

Originally Posted by Wahlberg

Glad all got sorted out or will be.

What happened to the old CEO? Did you still talk to him or contacted him, since he got you the watch. Very cool of him.

Not sure TBH, I think he got let go but I'm not sure. Will be sure to address the sentiment of treatment to customers at boutiques.

[mrenvy]

Originally Posted by Vipes

Tell him to bring back 39mm Royal Oaks.

Do we have 15202?


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[Vipes]

Originally Posted by mrenvy

Do we have 15202?


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You’re right but I want the ROC and the next iteration of the 15500 to return back to 39mm.

[GB-man]

Tell him to bring back the ceramic diver with a new colorway lol

[Watcheroo]

Good to hear they took your experience seriously. Way to go

[mickyd329]

Let him know that the Beverlly Hills boutique is horrible..

[crack3rd]

Originally Posted by mickyd329

let him know that the beverlly hills boutique is horrible..

+1. I had a super bad experience at the boutique. I went in to try different pieces but they treated me as if I can't afford one. I also asked if I can put my name down for the 15500/15202 but was told that I can't do so. I went to the boutique in Switzerland and the Sales rep told me that they have to take your name if you reside in the US. I just don't bother to go there anymore.

[bruinmd]

Originally Posted by crack3rd

+1. I had a super bad experience at the boutique. I went in to try different pieces but they treated me as if I can't afford one. I also asked if I can put my name down for the 15500/15202 but was told that I can't do so. I went to the boutique in Switzerland and the Sales rep told me that they have to take your name if you reside in the US. I just don't bother to go there anymore.

Beverly Hills boutique is horrible, and I posted my story there last year.

Bal Harbour in Miami, by contrast, is terrific

[shaunylw]

Originally Posted by crack3rd

+1. I had a super bad experience at the boutique. I went in to try different pieces but they treated me as if I can't afford one. I also asked if I can put my name down for the 15500/15202 but was told that I can't do so. I went to the boutique in Switzerland and the Sales rep told me that they have to take your name if you reside in the US. I just don't bother to go there anymore.

Funny how some of these sales associates treat their customers like they can’t afford their product. Regardless of the fact that the majority of the employees can’t afford what they are selling lol.


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[mickyd329]

Originally Posted by shaunylw

Funny how some of these sales associates treat their customers like they can’t afford their product. Regardless of the fact that the majority of the employees can’t afford what they are selling lol.


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+1. It's comical.

[Watcheroo]

Originally Posted by shaunylw

Funny how some of these sales associates treat their customers like they can’t afford their product. Regardless of the fact that the majority of the employees can’t afford what they are selling lol.


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I'm guessing that it's a lack of staff training and accountability. If they want to improve the boutique experience, that would be a good place to start.

For those that complain about bad experiences, don't allow the sales rep to treat you how you don't want to be treated

[AK797]

Originally Posted by shaunylw

Funny how some of these sales associates treat their customers like they can’t afford their product. Regardless of the fact that the majority of the employees can’t afford what they are selling lol.


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Yes, was always an amazing trick that designer gear boutique staff pulled off to make their far wealthier customers feel insecure and intimidated on entering their store.

[shaunylw]

Originally Posted by AK797

Yes, was always an amazing trick that designer gear boutique staff pulled off to make their far wealthier customers feel insecure and intimidated on entering their store.

Funny, i just had this happen in a tumi store recently. Not that i would consider tumi to be in a price range of AP, but it’s not inexpensive luggage either. I am getting a new bag for international travel and i was in the local tumi store in my mall. I have a lot of tumi gear and i have purchased a ton from this particular store, i don’t know this particular sales rep i dealt with however.

Long story short, i saw their was a sale going on, i asked about said sale, the rep told me to flip over the tags to look at prices. I was asking about a particular bag and dimensions of the bag, with zero people in the store, the rep would hardly talk to me. I actually started laughing at one point when i asked a question and she said “ uh huh” as she completely ignored me. I just happen to be wearing shorts, a t shirt, backwards hat and flip flops. I have a tattoo sleeve and i am fairly young. The judgement was immediately noticed.

So, what can we do? Well for one, never buy from that rep. If i needed a bag right then and there i would have bought it online and apple paid on my phone in front of her. She was that bad. I’ve never written an actual complaint about someone, but this was the closest I’ve come.

I’ve had it happen at various ADs in the past, i think its just the state of the business currently. More buyers than product means the sales reps don’t need to try anymore. It happened to me in SF when i was asking about a white gold Daytona in the case. I was in the city for a huge tech conference and this lady could care less that i wanted to see the Daytona. In a city like San Francisco, their are tech millionaires everywhere. Punting people looking at 30k watches is a bad move. Full disclosure, I’m not one of those tech millionaires lol.


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[SBC1986]

Please tell him that the Beverly Hills shop is also terrible!