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ALF61 · 1 October 2019, 08:23 AM

Opening my medium size box the other day I heard a little crack inside and suddenly the lid does not have the same resistance to open and close as before. It feels as if something broke inside. Are these boxes under the five year warranty also ? I bought that watch in October 2017.

toolr · 1 October 2019, 08:27 AM

I believe it has the same warranty as the hang tag or bezel protector... none.

BT1985 · 1 October 2019, 08:28 AM

Box patina

kieselguhr · 1 October 2019, 08:29 AM

No the box is not under warranty. Some customers don’t care about boxes and leave them at the AD. You can ask yours if they have extra.

2nastie · 1 October 2019, 08:42 AM

Pretty sure the stickers are the only ones that have a 5-year warranty.

woof · 1 October 2019, 08:45 AM

Just return the box for a new one.

Sent from my SM-N950U using Tapatalk

ThatExplorer · 1 October 2019, 09:09 AM

Zero.

Sent from my iPhone using Tapatalk

RJRJRJ · 1 October 2019, 09:11 AM

Your AD will probably just swap it out with a different one if you ask. They have a bunch of them in the back.

Dirt · 1 October 2019, 02:10 PM

Quote:

Originally Posted by ALF61

Opening my medium size box the other day I heard a little crack inside and suddenly the lid does not have the same resistance to open and close as before. It feels as if something broke inside. Are these boxes under the five year warranty also ? I bought that watch in October 2017.

Occasionally the lids on these latest type of boxes can stick together with the base a little under some climatic conditions.
It's possible that is the cracking sound you heard of the bond being broken

jimcameron · 1 October 2019, 05:07 PM

Plastic junk probably made by children in some forsaken sweat shop. Just use it as is.

billfredericks · 1 October 2019, 09:22 PM

Send it to RSC for a box service.

beshannon · 1 October 2019, 09:25 PM

Quote:

Originally Posted by ALF61

I bought that watch in October 2017.

Which watch?

locutus49 · 1 October 2019, 09:47 PM

Quote:

Originally Posted by billfredericks

Send it to RSC for a box service.

DoctorA · 1 October 2019, 09:59 PM

Quote:

Originally Posted by kieselguhr

No the box is not under warranty. Some customers don’t care about boxes and leave them at the AD. You can ask yours if they have extra.

This

Bigblu10 · 1 October 2019, 11:46 PM

Quote:

Originally Posted by jimcameron

Plastic junk probably made by children in some forsaken sweat shop. Just use it as is.

Agree, probably the same factory that iPhones are made in.

Yzord · 1 October 2019, 11:57 PM

Of course it has warranty. Just go to your AD and explain your situation.

M45 · 2 October 2019, 12:01 AM

Your dealer literally has a stack of boxes they are tripping over in the back. You don’t even have to bring the broken one in, they will just give you another one.

mgsooner · 2 October 2019, 12:17 AM

This is a new one

Chadridv · 2 October 2019, 12:23 AM

Quote:

Originally Posted by ALF61

Opening my medium size box the other day I heard a little crack inside and suddenly the lid does not have the same resistance to open and close as before. It feels as if something broke inside. Are these boxes under the five year warranty also ? I bought that watch in October 2017.

Shittiest boxes in the business (relative to the cost of the watches). Anyway, bring it back the AD and see if they'll swap it out for you. Otherwise, not much you can do.

joli160 · 2 October 2019, 12:48 AM

Quote:

Originally Posted by mgsooner

This is a new one

Yep, very funny

Tony64 · 2 October 2019, 12:53 AM

Quote:

Originally Posted by billfredericks

Send it to RSC for a box service.

Will RSC honor the box warranty even if I'm not the original owner.

Duey · 2 October 2019, 01:00 AM

This has to be the best post in a long time ........

ltmgeller · 2 October 2019, 01:04 AM

I wouldn't wear the box until you get it serviced. Call RSC for an estimate. Let us know how it goes.

ALF61 · 2 October 2019, 03:41 AM

Quote:

Originally Posted by joli160

Yep, very funny

It was getting boring in here so I had to come up with something different. However, it is the plain honest truth.

csaltphoto · 2 October 2019, 04:08 AM

Hinges are wear items and should be replaced during a regular service. But I would specify "no polish". You definitely want to retain that gorgeous patina on the factory cardboard.

Seibei · 2 October 2019, 05:38 AM

I would return it for a full refund, but wait, I didn't pay anything for it so my refund will be $0 :(

If you do decide to have your box serviced, then as a helpful person above stated, you should specify no polish. Also make sure you get the correct Rolex service pouch and warranty card.

CashGap · 2 October 2019, 05:48 AM

Quote:

Originally Posted by billfredericks

Send it to RSC for a box service.

Only to Dallas. NYC will confiscate any non-Rolex stickers, etc.

SPECIFY "DO NOT POLISH".

BisonHead · 2 October 2019, 05:48 AM

Thats silly saying get a pouch, it will of course be returned in a new white cardboard outer box

I wouldn't except anything less from RSC.

Best thread in ages.

Jabbo84 · 2 October 2019, 09:53 AM

Just buy a replica off E Bay or China. No need to sweat it. My 12 year old box looks like someone stepped on it. No big deal

Boothroyd · 2 October 2019, 10:34 AM

I would wait to replace the box until the new 3255 Rolex watch hinges are introduced! No sense getting a 31xx hinged box replacement.

Seriously though, I am sure your AD would be happy to help you out!

1 October 2019, 08:23 AM	#1
ALF61 "TRF" Member Join Date: Oct 2017 Location: Middle America Posts: 1,085	Rolex Box Warranty ? Opening my medium size box the other day I heard a little crack inside and suddenly the lid does not have the same resistance to open and close as before. It feels as if something broke inside. Are these boxes under the five year warranty also ? I bought that watch in October 2017.

1 October 2019, 08:45 AM	#6
woof "TRF" Member Join Date: Jan 2018 Location: san francisco Watch: SS daytona, Hulk, Posts: 1,297	Just return the box for a new one. Sent from my SM-N950U using Tapatalk __________________ Watchdog (Woof) SS daytona,Hulk,DSJC,50th SD, SS SkyD, Zblue, YMblue, MoonPhase, Rootbeer Batman, Sub, Blk GMT, Pepsi,YG Daytona, TTSD, Batgirl, 5167/1A, Speedy, P01, OP, Kermit

1 October 2019, 09:09 AM	#7
ThatExplorer "TRF" Member Join Date: Aug 2018 Real Name: Cory Location: US Watch: 114060 Posts: 652	Zero. Sent from my iPhone using Tapatalk __________________ It is the mark of an educated mind to be able to entertain a thought without accepting it. -------------------------------------------------------------- 116610-214270-116710-113700-114300-M79380RB-Zodiac GR

1 October 2019, 11:57 PM	#16
Yzord "TRF" Member Join Date: Jun 2017 Real Name: Alyx Location: Universe Watch: The Gibeon watch Posts: 894	Of course it has warranty. Just go to your AD and explain your situation. __________________ 2022 126720VTNR Sprite - 2020 126719BLRO Meteorite dial - 2018 126333 DJ41 Wimbledon Dial - 2017 114060 SubC No Date - 2017 116613LN SubC Date Two Tone - 2017 116508 Daytona 18K YG Green Dial

2 October 2019, 12:17 AM	#18
mgsooner "TRF" Member Join Date: Oct 2018 Real Name: Matthew Location: Tulsa, OK, USA Posts: 1,949	This is a new one __________________ \|Rolex Submariner 114060\| \|Rolex Datejust 126234 silver\| \|Grand Seiko SBGT021 day-date quartz\|

1 October 2019, 08:27 AM	#2
toolr 2024 Pledge Member Join Date: Sep 2009 Location: Northwest Posts: 1,369	I believe it has the same warranty as the hang tag or bezel protector... none.

1 October 2019, 08:28 AM	#3
BT1985 "TRF" Member Join Date: Jun 2018 Location: USA Posts: 2,911	Box patina

1 October 2019, 08:29 AM	#4
kieselguhr "TRF" Member Join Date: May 2013 Real Name: Nick Location: Las Vegas Watch: 1601 Posts: 10,623	No the box is not under warranty. Some customers don’t care about boxes and leave them at the AD. You can ask yours if they have extra.

1 October 2019, 08:42 AM	#5
2nastie "TRF" Member Join Date: Nov 2016 Location: YVR Watch: Time Only Posts: 2,332	Pretty sure the stickers are the only ones that have a 5-year warranty.

1 October 2019, 09:11 AM	#8
RJRJRJ "TRF" Member Join Date: Aug 2011 Location: USA Posts: 3,495	Your AD will probably just swap it out with a different one if you ask. They have a bunch of them in the back.

1 October 2019, 05:07 PM	#10
jimcameron "TRF" Member Join Date: Dec 2005 Location: ByDawns Earlylite Watch: 16800 Posts: 3,580	Plastic junk probably made by children in some forsaken sweat shop. Just use it as is.

1 October 2019, 09:22 PM	#11
billfredericks 2024 ROLEX DATEJUST41 Pledge Member Join Date: Mar 2019 Real Name: George Location: Massachusetts Watch: Milgauss Posts: 685	Send it to RSC for a box service.

2 October 2019, 12:01 AM	#17
M45 Banned Join Date: Jun 2019 Location: East Bay Area Posts: 551	Your dealer literally has a stack of boxes they are tripping over in the back. You don’t even have to bring the broken one in, they will just give you another one.

2 October 2019, 01:00 AM	#22
Duey 2024 SubLV41 Pledge Member Join Date: May 2011 Real Name: Duey Location: Maui Watch: Too Many To List Posts: 3,598	This has to be the best post in a long time ........

2 October 2019, 01:04 AM	#23
ltmgeller 2024 SubLV41 Pledge Member Join Date: Aug 2012 Real Name: Mike Location: New York Watch: Rolex Posts: 22,578	I wouldn't wear the box until you get it serviced. Call RSC for an estimate. Let us know how it goes. __________________ Oh, look at the time... Official Member: 'WIS-CON' Las Vegas International GTG 2019

2 October 2019, 04:08 AM	#25
csaltphoto "TRF" Member Join Date: Jan 2019 Location: US Watch: sub Posts: 2,429	Hinges are wear items and should be replaced during a regular service. But I would specify "no polish". You definitely want to retain that gorgeous patina on the factory cardboard.

2 October 2019, 05:38 AM	#26
Seibei Banned Join Date: Mar 2018 Location: New Zealand Watch: 114060 Posts: 2,630	I would return it for a full refund, but wait, I didn't pay anything for it so my refund will be $0 :( If you do decide to have your box serviced, then as a helpful person above stated, you should specify no polish. Also make sure you get the correct Rolex service pouch and warranty card.

2 October 2019, 05:48 AM	#28
BisonHead "TRF" Member Join Date: Jan 2019 Location: UK Watch: Sub,SD,DJ,OP Posts: 1,950	Thats silly saying get a pouch, it will of course be returned in a new white cardboard outer box I wouldn't except anything less from RSC. Best thread in ages.

2 October 2019, 09:53 AM	#29
Jabbo84 Banned Join Date: May 2019 Real Name: John Location: Tyler,Texas Watch: Rolex/Piaget Posts: 966	Just buy a replica off E Bay or China. No need to sweat it. My 12 year old box looks like someone stepped on it. No big deal

2 October 2019, 10:34 AM	#30
Boothroyd 2024 SubLV41 Pledge Member Join Date: May 2011 Real Name: Daniel Location: Minneapolis, MN Watch: Wilsdorf(s) Posts: 10,258	I would wait to replace the box until the new 3255 Rolex watch hinges are introduced! No sense getting a 31xx hinged box replacement. Seriously though, I am sure your AD would be happy to help you out! __________________ Explorer 214270 MK I/Datejust II Black 116300/Tudor Heritage Black Bay Black 79220N

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