Will Rolex switch out a Datejust 41 dial?

[nicky77]

I have a dark rhodium do 41 with a stick dial, however my collection has evolved since then.
I was wondering if you think I can have the dial switched out for the Wimbledon dial?

[JeromeAD]

Not through an AD

[TonyD]

RSC will swap a dial for any dial that was originally available for the watch you bring them.

They will keep the old dial.

AFAIK those 2 rules are law.

[Syed117]

I actually called RSC NY a few weeks ago to ask about this. Some of the things they said clearly didn't apply to every RSC, but the following is what I was told.

The person who answered the phone sounded like he had just woken up.

1. A service must be performed if you want to swap a dial.
2. The dial you want must have been originally available for your model. It can't just be a current dial for the same model. For example, I have a DJ41 white stick dial. I asked about the white roman dial and he said that is a new dial for this year and since it was not available when I bought my watch, it would not be possible.
3. He then went on to say that an independent with a parts account might be able do this for me.
4. I didn't get to ask him if Rolex would work on a watch that had this done. Dial issues could cause service problems down the road if they said the dial did not match the watch.
5. I believe he quoted me $550 for the dial. Swapped for my original.

[garbanzo]

Two weeks ago, I had the dial of my DJ41 swapped from rhodium to blue.
The swap was done by the watchmaker of my AD, they ordered the dial from RSC and I got to keep the old one.

[SearChart]

Originally Posted by Syed117

I actually called RSC NY a few weeks ago to ask about this. Some of the things they said clearly didn't apply to every RSC, but the following is what I was told.

The person who answered the phone sounded like he had just woken up.

1. A service must be performed if you want to swap a dial.
2. The dial you want must have been originally available for your model. It can't just be a current dial for the same model. For example, I have a DJ41 white stick dial. I asked about the white roman dial and he said that is a new dial for this year and since it was not available when I bought my watch, it would not be possible.
3. He then went on to say that an independent with a parts account might be able do this for me.
4. I didn't get to ask him if Rolex would work on a watch that had this done. Dial issues could cause service problems down the road if they said the dial did not match the watch.
5. I believe he quoted me $550 for the dial. Swapped for my original.

Lol nice business model, a service required for a dial change, fkin ripoff.

This is not policy from Rolex Geneva

[APPRF]

I heard it can be done only after warranty ends, and the dial was available when the model came out.

[Robtayham]

Originally Posted by SearChart

Lol nice business model, a service required for a dial change, fkin ripoff.

This is not policy from Rolex Geneva

Of course its their policy. Otherwise, people would have them swap out the dial and then follow up later on demanding a free service because somehow Rolex messed up the mechanicals during the dial swap.

Look, everything RSC does is optional. They don’t have to provide any services and we don’t have to take advantage of their services. So if you don’t like it, use an independent. But don’t criticize this business decision until you fully understand why they made it.

Now ADs not selling us watches, that’s another matter. Criticize all you want! :)

[R G]

Originally Posted by SearChart

Lol nice business model, a service required for a dial change, fkin ripoff.

This is not policy from Rolex Geneva

Sorry, but RSC are a law unto themselves.

I know someone who had a two week old BB Heritage. He scraped it against a door handle and needed an area on the lug polished and a new bezel.

He had to pay for a service, and they also fu**ed his clasp in the process.

[SearChart]

Originally Posted by Robtayham

Of course its their policy. Otherwise, people would have them swap out the dial and then follow up later on demanding a free service because somehow Rolex messed up the mechanicals during the dial swap.



Look, everything RSC does is optional. They don’t have to provide any services and we don’t have to take advantage of their services. So if you don’t like it, use an independent. But don’t criticize this business decision until you fully understand why they made it.



Now ADs not selling us watches, that’s another matter. Criticize all you want! :)

Mate I work in an RSC in Europe, a dial change does not require a service, if it is a relatively new watch.

[samson66]

Hmmm, anyone know if they offered the Wimbledon dial for the DJII in 2014? Maybe I go that route and switch out my dial instead of buying a DJ41

[jimcameron]

Originally Posted by nicky77

however my collection has evolved since then.

[MSchu]

how much is a dial swap?

[BisonHead]

Originally Posted by Robtayham

Of course its their policy. Otherwise, people would have them swap out the dial and then follow up later on demanding a free service because somehow Rolex messed up the mechanicals during the dial swap.

Look, everything RSC does is optional. They don’t have to provide any services and we don’t have to take advantage of their services. So if you don’t like it, use an independent. But don’t criticize this business decision until you fully understand why they made it.

Now ADs not selling us watches, that’s another matter. Criticize all you want! :)

The lad your berating, is an forum tech man, why because he is an RSC watchmaker!!! He may just know what he is talking about, in regards it isn't a Geneva policy.

[ArtNouveau]

Originally Posted by BisonHead

The lad your berating, is an forum tech man, why because he is an RSC watchmaker!!! He may just know what he is talking about, in regards it isn't a Geneva policy.

Yep that response cracked me up, telling the guy who works at an RSC that he doesn’t know what he’s talking about.

[Robtayham]

Originally Posted by BisonHead

The lad your berating, is an forum tech man, why because he is an RSC watchmaker!!! He may just know what he is talking about, in regards it isn't a Geneva policy.

I gotta love texting without the about the ability to add tone. Didn’t mean it to come across as berating.

I’ve had RSC swap out about a dozen dials on my DJ and DD over the last 35 years. I also only use RSC for service on them. Never an independent.

They have never deviated from explaining the reasoning of the policy as I outlined above. And I’ve asked multiple times over the years.

So, it may not be Rolex Geneva policy. But for me as the customer, it is RSC policy.

Hopefully that adds context.

[BisonHead]

Originally Posted by Robtayham

I gotta love texting without the about the ability to add tone. Didn’t mean it to come across as berating.

I’ve had RSC swap out about a dozen dials on my DJ and DD over the last 35 years. I also only use RSC for service on them. Never an independent.

They have never deviated from explaining the reasoning of the policy as I outlined above. And I’ve asked multiple times over the years.

So, it may not be Rolex Geneva policy. But for me as the customer, it is RSC policy.

Hopefully that adds context.

Indeed it does. I suppose you can only judge as you find, as they say.

[Easy E]

Originally Posted by Syed117

I actually called RSC NY a few weeks ago to ask about this. Some of the things they said clearly didn't apply to every RSC, but the following is what I was told.

The person who answered the phone sounded like he had just woken up.

1. A service must be performed if you want to swap a dial.
2. The dial you want must have been originally available for your model. It can't just be a current dial for the same model. For example, I have a DJ41 white stick dial. I asked about the white roman dial and he said that is a new dial for this year and since it was not available when I bought my watch, it would not be possible.
3. He then went on to say that an independent with a parts account might be able do this for me.
4. I didn't get to ask him if Rolex would work on a watch that had this done. Dial issues could cause service problems down the road if they said the dial did not match the watch.
5. I believe he quoted me $550 for the dial. Swapped for my original.

This pretty accurately matches what the Dallas RSC told me a few months back.

[No SUBctitute]

Originally Posted by garbanzo

Two weeks ago, I had the dial of my DJ41 swapped from rhodium to blue.
The swap was done by the watchmaker of my AD, they ordered the dial from RSC and I got to keep the old one.

How much was the dial from RSC and how much was the swap performed by your AD? Do you know if the price you were charged for the dial is what the AD paid RSC for it, or did the AD mark it up?

[Bladeshot]

I asked about changing a 116618LN dial to the black diamond dial. AD told me it would have to be out of warranty to do the charge and the dial must have been originally available on the watch.

That’s a little confusing. The 2012 YG subs had a diamond dial option. I was going to buy a used one and then swap dials. I’m concerned that a 2015 YG sub might not “qualify”. Not sure what to do.

Glad you asked.

[SearChart]

Originally Posted by Robtayham

I gotta love texting without the about the ability to add tone. Didn’t mean it to come across as berating.

I’ve had RSC swap out about a dozen dials on my DJ and DD over the last 35 years. I also only use RSC for service on them. Never an independent.

They have never deviated from explaining the reasoning of the policy as I outlined above. And I’ve asked multiple times over the years.

So, it may not be Rolex Geneva policy. But for me as the customer, it is RSC policy.

Hopefully that adds context.

I see. RSC throughout the world do tend to make up their own rules... So what might be allowed here, is not allowed in NYC or Dallas. I wish it was different.