Chrono24 Buyer has rerouted delivery address without notifying me! Not answering txt

[VacherObsessive]

Hi Guys

I sold a Rolex on Chrono24 as a private seller this week, in the UK, for circa £5k. This is my second watch sale, first one went smoothly no issues

Purchase was made last Saturday, the money landed in the escrow account on Monday morning whereby Chrono24 issued the automatic message to post the watch

I was travelling early this week but packed and arranged the collection Wednesday night, and DHL collected Thursday (Yesterday) morning.

Up until this point the buyer has been very regular with comms, usually replying within a few hours.

Yesterday shortly after the package was received by DHL and I sent him a note and a snap of the collection confirmation, he noted that unfortunately no one would be home to receive the watch (Friday - Today) so he has informed DPD to change the delivery day to after the weekend. First item of concern, he referenced DPD (when I had referred to DHL several times in messages, and linked the DHL website for him to track the watch). This was his last message to me (36hrs ago)

No issue from my side, I told him good idea as you'll want someone in and not to leave with a neighbour !

Today I checked the tracking info and it says the package had been routed to a new address several 100 miles away north of the country

I informed him that I'd seen the delivery location had been changed to a new address, but didn't get a response

I called DHL and they said the request to change the delivery address had been made yesterday. and today a further request to receive the watch on Monday rather than today was made

The watch is now in the depot in the north of the country.

I snapped the latest tracking update and send it again to the buyer, asking him to confirm to me if he rerouted the watch to a new address up north, to make sure. hopefully with an explanation why

when I spoke to DHL on the phone informed me that I could re-route the package to the original address if I wanted to, and the buyer could not override this. I have until Monday first thing AM to do this. I'm not sure of the implications so would rather do it this weekend if it was something I am going to do (depending on if he continues to not respond, and or you guys give me particular advice !)

after my conversation with DHL I called Chrono24 support to see what their thoughts are. the lady on the phone had to speak to a colleague and put me on hold, as she said it was unusual

After discussing with her colleague, she said that it shouldn't be an issue if the buyer has changed the delivery address, as once it is received, the buyer presses receive and then the money is released. I asked what about if there is any funny business and the buyer claims the package was never received, even if the package is signed for, and he claims its a scam for example, and never clicks 'received'. they said that would be very unusual, and the conversation we have had will be on record and they will mediate the matter

the lady from Chrono24 customer services said I should not re-route the package and let it go to wherever the buyer has stated.

I didn't think to ask about the buyers previous purchase history, if any, as he informed me in the message that it was his first Rolex purchase. but for now, I've taken her comments on board, but I am still worried, so I am posting here to hear your thoughts.

as this is only my second watch sale (hopefully my last for a very long time if ever!) it makes me worried that:-

1. he may have been hacked somehow and someone had rerouted his delivery and blocked his communications to me by hacking his account?

2. he is a scammer planning on receiving the package at a new address, claim that he never received it as it has not gone to his address, and never press the 'received' button, and make a claim to have his money released from Chrono24 from the escrow account?


What do you guys think? have you heard of any scams like this, or am I being paranoid? I really cannot afford to have any issues with this watch !!!

Chrono24 says do nothing
DHL says the buyer has rerouted it so all responsibility for receipt the package remains with him. but I do have the ability to override the delivery destination

the package is fully insured for the value of the watch. somehow that doesn't ease my panic.

I have googled various phrases to see if this is a common scam but nothing comes up so I am relying on you guys to give me some hints!

worst case I can either reroute to his original address listed on chrono24 and see what happens, or I can reroute the address back to my house and not take the risk! and take the £65 on postage. such a shame as I've been waiting 3 months to sell this at a fair price. its been slow in the market and riddled with ridiculous and tiresome offers.

any help / words of wisdom would be much appreciated !