Cracked crystal

[YYR]

Is there any way to replace a cracked crystal without paying for a full service?

[bp1000]

Yes sure, any competent and trusted watch repairer

In USA
These guys

https://www.rolliworks.com/gallery

[SearChart]

Originally Posted by bp1000

Yes sure, any competent and trusted watch repairer

In USA
These guys

https://www.rolliworks.com/gallery

Any respectable watchmaker will insist on a full service. Those who don't are the ones to stay away from.

[YYR]

Can any watch repair get a new Rolex crystal though?

[SearChart]

Originally Posted by YYR

Can any watch repair get a new Rolex crystal though?

Go for aftermarket since you want to cheap out anyway

[YYR]

Originally Posted by SearChart

Go for aftermarket since you want to cheap out anyway

Well said! Great advice! Money doesn’t seem to be an issue for you! Feel free to send me some

[Bigblu10]

Originally Posted by YYR

Well said! Great advice! Money doesn’t seem to be an issue for you! Feel free to send me some

He is a watchmaker, so he is speaking to you from perspective. A broken crystal will usually leave small shards into the movement parts. Hence the need for a movement service to make sure it is clean.

[SearChart]

Originally Posted by YYR

Well said! Great advice! Money doesn’t seem to be an issue for you! Feel free to send me some

Trust me. Just getting the crystal replaced will cause enough damage for you to regret the decision very soon.

Having repaired hundred of Rolexes with broken crystals, not a single one didn't have shards of glass and glass powder underneath the dial.

Just my two cents though, I don't really care what you do.

[htrap2294]

Originally Posted by YYR

Well said! Great advice! Money doesn’t seem to be an issue for you! Feel free to send me some

I understand it's expensive, but you will want the full service and OEM crystal, here is why:

1. You want the OEM crystal, as any other crystal may not guarantee waterproofness. Additionally, an aftermarket crystal will take off hundreds from the value of your watch. You look at the thing every day. Trust me, you will want an OEM crystal - there is a difference. The quality aftermarket ones, you will spend a lot on and at the same time, it will detract value from the watch. It's more expensive to use the aftermarket crystal, in the end.

2. You want the full service because when sapphire crystal shatters, it disperses tiny fragments everywhere. If these fragments/shards make their way into the movement, it will wreak havoc on the movement and result in a very expensive repair bill. If you decide not to repair it, the watch value is de-valued.

I know it's expensive, but you do not want to cheap out on this. If you can't afford it right now, then hack the movement (so the movement isn't running) place the watch in a ziplock bag and make sure the crystal side of the watch is DOWN and not UP. This will prevent any further shards from entering the movement.

Good luck!

[YYR]

Originally Posted by SearChart

Trust me. Just getting the crystal replaced will cause enough damage for you to regret the decision very soon.

Having repaired hundred of Rolexes with broken crystals, not a single one didn't have shards of glass and glass powder underneath the dial.

Just my two cents though, I don't really care what you do.

Thanks I appreciate the advice, and I checked your status after I replied and saw that you are a watchmaker so I obviously spoke to quickly, all I’m saying is to replace the crystal is going to be around 1000 between the service and the crystal for a watch that is maybe 1 year old, I’m just asking to find out if there is a cheaper way to do it and still have it done properly

[SearChart]

Originally Posted by YYR

Thanks I appreciate the advice, and I checked your status after I replied and saw that you are a watchmaker so I obviously spoke to quickly, all I’m saying is to replace the crystal is going to be around 1000 between the service and the crystal for a watch that is maybe 1 year old, I’m just asking to find out if there is a cheaper way to do it and still have it done properly

I know it is expensive and I know it sucks, but it will need a service if you want to keep the watch in good condition.

There are independents on here who can get genuine parts and might be able to do it a bit cheaper than RSC.

[Dirt]

Originally Posted by YYR

Thanks I appreciate the advice, and I checked your status after I replied and saw that you are a watchmaker so I obviously spoke to quickly, all I’m saying is to replace the crystal is going to be around 1000 between the service and the crystal for a watch that is maybe 1 year old, I’m just asking to find out if there is a cheaper way to do it and still have it done properly

In summary, there's no cheaper way out of it except to go with a highly respected independent watchmaker.
Fortunately you have access to a couple of them in the US.
Unfortunately it will void your 5 year warranty

I would chalk it up to experience and send it off to Rolex.

One thing comes to mind though
Where does one stand in terms of the 5 year warranty if Rolex replace the Crystal and service accordingly well within warranty?
Does the remainder of the 5 year warranty still apply or does it automatically revert to a 2 year Service warranty?

[77T]

Originally Posted by Dirt

In summary, there's no cheaper way out of it except to go with a highly respected independent watchmaker.

Fortunately you have access to a couple of them in the US.

Unfortunately it will void your 5 year warranty



I wound chalk it up to experience and send it off to Rolex.



One thing comes to mind though

Where does one stand in terms of the 5 year warranty if they replace the Crystal and service accordingly well within warranty?

Does the remainder of the 5 year warranty still apply or does it automatically revert to a 2 year Service warranty?

The original warranty period remains intact.


Sent from my iPhone using Tapatalk Pro

[watchmaker]

Originally Posted by 77T

The original warranty period remains intact.


Sent from my iPhone using Tapatalk Pro

If a watch requires a chargeable service during the sales warranty period then the sales warranty has been voided.

You will have a 2 year service warranty, not the remainder of your sales warranty.

[timemaestro]

Any trusted watch supplier would do.

[Solo118]

My sister accidentally put her DJ in the washer machine. Broken crystal, and scratches on dial.

She was kind of understanding when I said that the watch needs to be fully serviced, but was curious if RSC NY will make her replace her dial, as there were some scratches from the glass.

[Bigblu10]

Originally Posted by YYR

Thanks I appreciate the advice, and I checked your status after I replied and saw that you are a watchmaker so I obviously spoke to quickly, all I’m saying is to replace the crystal is going to be around 1000 between the service and the crystal for a watch that is maybe 1 year old, I’m just asking to find out if there is a cheaper way to do it and still have it done properly

Time Care Inc. He is a reputable independent CW21

[Jocke]

Originally Posted by SearChart

Trust me. Just getting the crystal replaced will cause enough damage for you to regret the decision very soon.

Having repaired hundred of Rolexes with broken crystals, not a single one didn't have shards of glass and glass powder underneath the dial.

Just my two cents though, I don't really care what you do.

You do not usually vacuum the car after a crash where the windscreen at the car is knocked out, it is enough with new rubber mats.

[Yess]

Originally Posted by Solo118

My sister accidentally put her DJ in the washer machine. Broken crystal, and scratches on dial.

She was kind of understanding when I said that the watch needs to be fully serviced, but was curious if RSC NY will make her replace her dial, as there were some scratches from the glass.

What happened with the dial? We are living the streaming age - there's no waiting for next week's episode and sitting through commercials - I want an answer to the story right away

Did they make her replace the dial? (I would find this weird if they did!)

[padi56]

Originally Posted by SearChart

Any respectable watchmaker will insist on a full service. Those who don't are the ones to stay away from.

Have to agree its possible small glass fragments could have entered the movement.

[Dirt]

Originally Posted by watchmaker

If a watch requires a chargeable service during the sales warranty period then the sales warranty has been voided.

You will have a 2 year service warranty, not the remainder of your sales warranty.

Thanks.
I thought it may have been something like that.
I live in hope that one day we hear of a instance where Rolex may grant some comfort on a good will basis, for a watch which was repaired after requiring a service(like a broken crystal) within the period where a substantial amount of original warranty remained, and they honoured another separate warranty claim within the original 5 year period.