Rolex guarantee for 2nd and subsequent owners

[alpharulez]

Hi folks,

Anyone hearing news about new Rolex guarantee cards for 2020 with no name and a smart chip?

Apparently guarantee not transferable to second and subsequent owners according to someone in another Rolex FB group who contacted Rolex Geneva.

Sincerely hoping that’s not the case.

Appreciate if anyone has further info on this topic..

Thanks!


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[Old Expat Beast]

I heard the AD will actually put a smart chip in your neck when you buy the watch, then you get scanned at the RSC if there's an issue with the watch.

[Notepad12]

All watches bought in America must have a transferrable warranty.

Correct me if I am wrong

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[alpharulez]

Originally Posted by Old Expat Beast

I heard the AD will actually put a smart chip in your neck when you buy the watch, then you get scanned at the RSC if there's an issue with the watch.

why not eh?!


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[R_Rated]

Originally Posted by Notepad12

All watches bought in America must have a transferrable warranty.

Correct me if I am wrong

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That's not true.

This would be a good way to reduce the cost of hot items on the secondary market.

[Tools]

Must be true if you heard it on Facebook.

[BumbleB]

I heard the same about replacing the current card with a chip card that holds the info, but not that the guarantee isn’t transferrable. That doesn’t sound right.


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[alpharulez]

Originally Posted by Tools

Must be true if you heard it on Facebook.

FB groups is not very different to people expressing their opinions in a forum like this in my view. That’s why we are here. Nobody taking it as gospel. It is about exchanging info. And as a mod you are no doubt well aware. So thanks for your valuable contribution.


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[alpharulez]

Originally Posted by BumbleB

I heard the same about replacing the current card with a chip card that holds the info, but not that the guarantee isn’t transferrable. That doesn’t sound right.


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The online pages from some establishments like BoBs watches, Millenary watches, A blog to watch, Hodinkee etc on this topic seem to still suggest that the guarantee is mobile with the watch.

Which has left me confused what did exactly change when Rolex increased its guarantee to 5 yrs and made guarantee transfers to subsequent owners more restrictive.

Any susbsequent owners’ recent experiences with RSC + guarantee repairs would be helpful.

Thanks


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[Yess]

My AD here in Australia said the cards aren't global... Only certain markets will have them (at least at the start).

I'd say with world wide warranty it wouldn't matter which card you had, you'd get the same coverage.

[padi56]

Originally Posted by Old Expat Beast

I heard the AD will actually put a smart chip in your neck when you buy the watch, then you get scanned at the RSC if there's an issue with the watch.

This has to be true as its posted on the net and we all know if its on the net it must be 100% true, well thats what many with very little own grey brain matter believe today.

[1William]

Nothing has changed with the actual warranty just the card. You can not just say first owner. Consumer protection laws differ from county to county but in the U.S. you will be fine.

[alpharulez]

I would agree with the statement about consumer protection laws. Which is why I was unsure about the post.

I have shot a note out to Rolex for a response. Let’s see where we get to with that.


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[beshannon]

Originally Posted by alpharulez

Hi folks,

Anyone hearing news about new Rolex guarantee cards for 2020 with no name and a smart chip?

Apparently guarantee not transferable to second and subsequent owners according to someone in another Rolex FB group who contacted Rolex Geneva.

Sincerely hoping that’s not the case.

Appreciate if anyone has further info on this topic..

Thanks!


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Rolex guarantees the proper functioning of its watches for a period of five years from the date of purchase. The Rolex guarantee excludes normal wear-and-tear (notably the wear-and-tear of non-metal bracelets and straps), loss, theft, or damage due to misuse. The substitution of components with, or the addition of, components or accessories not manufactured by Rolex will invalidate the guarantee. The guarantee is valid only if (1) the watch has been sold by an Official Rolex Retailer; (2) the guarantee card has been completed in full by the Official Rolex Retailer at the time of purchase; and (3) the guarantee card is presented with the watch, either to an Official Rolex Retailer or to an Official Rolex Service Centre. Any work carried out by third parties will render the guarantee null and void.

https://www.rolex.com/watch-care-and...%20to%20misuse.

[subtona]

Originally Posted by beshannon

https://www.rolex.com/watch-care-and...%20to%20misuse.

FAQ
“People also ask:
What does the Rolex guarantee consist of?” / “How long is the Rolex warranty?” / “Is the Rolex guarantee international?”

“Rolex guarantees the proper functioning of its watches for a period of five years from the date of purchase. The Rolex guarantee excludes normal wear-and-tear (notably the wear-and-tear of non-metal bracelets and straps), loss, theft, or damage due to misuse. The substitution of components with, or the addition of, components or accessories not manufactured by Rolex will invalidate the guarantee. The guarantee is valid only if (1) the watch has been sold by an Official Rolex Retailer; (2) the guarantee card has been completed in full by the Official Rolex Retailer at the time of purchase; and (3) the guarantee card is presented with the watch, either to an Official Rolex Retailer or to an Official Rolex Service Centre. Any work carried out by third parties will render the guarantee null and void.”

[Brew]

Originally Posted by beshannon

https://www.rolex.com/watch-care-and...%20to%20misuse.

Rolex's language has sufficient ambiguity to be all things to all purchasers, and potentially useless to second hand owners.

The guarantee is valid only if (1) the watch has been sold by an Official Rolex Retailer;

Doesn't say to whom.

(2) the guarantee card has been completed in full by the Official Rolex Retailer at the time of purchase; and

This will not have happened at the second hand purchaser's time of purchase.

(3) the guarantee card is presented with the watch, either to an Official Rolex Retailer or to an Official Rolex Service Centre. Any work carried out by third parties will render the guarantee null and void.”

Don't see a problem with this one.

[Rexplorer214270]

Originally Posted by 1William

Nothing has changed with the actual warranty just the card. You can not just say first owner. Consumer protection laws differ from county to county but in the U.S. you will be fine.

I don't think that entirely true. If you bought from a private seller or grey market and there was still time in the warranty and it was not honored by Rolex because you were not the original owner, you would have no claim against Rolex in terms of consumer protection, you could potentially have a claim against the private seller or grey dealer particularly if they told you that Rolex would honor the remaining time on the warranty.

[swish77]

Originally Posted by Brew

Rolex's language has sufficient ambiguity to be all things to all purchasers, and potentially useless to second hand owners.

The guarantee is valid only if (1) the watch has been sold by an Official Rolex Retailer;

Doesn't say to whom.

(2) the guarantee card has been completed in full by the Official Rolex Retailer at the time of purchase; and

This will not have happened at the second hand purchaser's time of purchase.

(3) the guarantee card is presented with the watch, either to an Official Rolex Retailer or to an Official Rolex Service Centre. Any work carried out by third parties will render the guarantee null and void.”

Don't see a problem with this one.

The assumption is when the watch is FIRST sold by an AD, as a new watch. There is nothing, language-wise, that invalidates the warranty if the watch is re-sold, as long as the other conditions are met.

The RSC in NYC once tried to give me a hard time making a minor fix on a warranty-covered Sea-Dweller because it was a different name on the warranty card. I told them the watch was a gift. Discussion over.

[alpharulez]

Originally Posted by swish77

The assumption is when the watch is FIRST sold by an AD, as a new watch. There is nothing, language-wise, that invalidates the warranty if the watch is re-sold, as long as the other conditions are met.

The RSC in NYC once tried to give me a hard time making a minor fix on a warranty-covered Sea-Dweller because it was a different name on the warranty card. I told them the watch was a gift. Discussion over.

The ‘it was a gift’ approach is a interesting one! Hmm


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[swish77]

Originally Posted by alpharulez

The ‘it was a gift’ approach is a interesting one! Hmm


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Well, it's not a reach at all. A Rolex is a classic gift. I got from my parents when when I graduated college. How many thousands of people have gotten them as gifts through the years? Nothing Rolex can do about that, in regards to names on warranty cards.

[SMD]

Originally Posted by Rexplorer214270

I don't think that entirely true. If you bought from a private seller or grey market and there was still time in the warranty and it was not honored by Rolex because you were not the original owner, you would have no claim against Rolex in terms of consumer protection, you could potentially have a claim against the private seller or grey dealer particularly if they told you that Rolex would honor the remaining time on the warranty.

Absolutely false. Rolex issues the watch with a full warranty in the US. This has a specific legal meaning, and that includes transferability. The warranty goes with the watch as long as the conditions have been satisfied -- originally sold by an AD and not modified. The fact that there is no direct privity is irrelevant. If Rolex wanted to make it non-transferable they could do so (by making it a limited warranty) but they choose not to do so.

[Likestheshiny]

Absolutely false. Rolex issues the watch with a full warranty in the US. This has a specific legal meaning, and that includes transferability. The warranty goes with the watch as long as the conditions have been satisfied -- originally sold by an AD and not modified. The fact that there is no direct privity is irrelevant.

This, and it's been discussed many times before. There are easy resources for people who are still uncertain about it.

But I'll underline something SMD mentioned, which I think causes some confusion: the watch must have been sold originally with a warranty for any warranty to transfer to new owners. That might seem obvious, but I think some folks get confused when they hear about resold watches with no warranty -- assuming that the resale is why, and not simply that it never had one. If the watch was originally purchased through an AD, and nothing specific has been done to invalidate the warranty (such as unlicensed repair work), then it has a warranty in the U.S., and in most other countries as well.

(Assuming of course that the warranty period is still active, of course.)

This is why, for example, most third-party trusted sellers are able to offer watches with an active warranty. The watch was sourced through an AD, and the AD validated the warranty with that sale to the reseller.

[leelian2022]

Just saw this photo from another chinese forum.

I believe this is the new warranty card that you mentioned.

[m j b]

a) never believe anything you read/hear/see on the Internet
2) the OP is in the UK. Remember folks, we're not all in the same country, and laws differ
iii) you have to consider which Rolex web site you are on (they have different ones for different countries and/or languages) to quote them as applicable (see #2 above).

[Yuri.Popov]

Originally Posted by Old Expat Beast

I heard the AD will actually put a smart chip in your neck when you buy the watch, then you get scanned at the RSC if there's an issue with the watch.

Good one

[alpharulez]

Originally Posted by leelian2022

Just saw this photo from another chinese forum.

I believe this is the new warranty card that you mentioned.

Yes the one with the chip. Thanks for sharing the photo.


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[fskywalker]

Originally Posted by Old Expat Beast

I heard the AD will actually put a smart chip in your neck when you buy the watch, then you get scanned at the RSC if there's an issue with the watch.

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[RYARE]

Originally Posted by leelian2022

Just saw this photo from another chinese forum.

I believe this is the new warranty card that you mentioned.

I got this card for the Sub which I bought last week here in HK and no names asked. AD didn't say anything about restrictions on warranty transfers.

[troways]

Just bought a SS Daytona from AD with the new warranty card, no name asked during scan on card on the Rolex System.

Rolex never know who is the owner unless you send the watch to Rolex Service Center at the first time.

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