Warranty claim on dial

[Agoloz]

Finally my dial has arrived in RSC. Will send my watch I'm tomorrow for dial change. Hope it will be a experience.

[Agoloz]

Originally Posted by Agoloz

Finally my dial has arrived in RSC. Will send my watch I'm tomorrow for dial change. Hope it will be a experience.

Hope it will be a good experience...Sorry for the typo

[chocopeluche]

Respect to Rolex for fixing this

[jasber]

Curious...will it be a service dial?

Sent from my SM-A705MN using Tapatalk

[Verdi]

Originally Posted by jasber

Curious...will it be a service dial?

Sent from my SM-A705MN using Tapatalk

Its a modern watch. Its gonna be the same specs dial. No difference

[interestedwatcher]

Is this a rare 'scratch across the bottom line C' variant dial?

[Agoloz]

Originally Posted by chocopeluche

Respect to Rolex for fixing this

I guess they have to...Else it will become a rare dial in years to come...

[joli160]

Originally Posted by chocopeluche

Respect to Rolex for fixing this

Well, it should never have left the factory like this ..

[Hub6152]

Originally Posted by chocopeluche

Respect to Rolex for fixing this

It doesn’t deserve respect - they are duty bound to do this under the terms of the warranty which covers manufacturing defects. A shame that it’s even necessary in the first place.

[brandrea]

Congratulations in advance, hope you get it back sooner than expected

[JodyHighroller]

Please keep us posted on the outcome!

[SearChart]

Originally Posted by Hub6152

It doesn’t deserve respect - they are duty bound to do this under the terms of the warranty which covers manufacturing defects. A shame that it’s even necessary in the first place.

It's mostly a hand assembled watch and everything is checked by human eyes. People make mistakes...

[Hub6152]

Originally Posted by SearChart

It's mostly a hand assembled watch and everything is checked by human eyes. People make mistakes...

Of course, but that’s a lot easier to forgive when it’s someone else’s watch! However that’s what a no quibble warranty is for, and especially from a company that will sort it with absolutely no fuss.

[Agoloz]

Originally Posted by JodyHighroller

Please keep us posted on the outcome!

Sure

[No SUBctitute]

Originally Posted by chocopeluche

Respect to Rolex for fixing this

Rolex uses a lot of robotics and sophisticated technology--its not some old world watch company that puts every piece together by hand. Maybe it could use the technology to detect things like scratched dials. Accidents like this shouldn't happen on a watch this expensive. It should be visually checked enough times that things like this are caught.

[Robf52]

Good on Rolex for standing behind the warranty.

[116710er]

Originally Posted by Hub6152

It doesn’t deserve respect - they are duty bound to do this under the terms of the warranty which covers manufacturing defects. A shame that it’s even necessary in the first place.

[watchmaker]

Originally Posted by Hub6152

It doesn’t deserve respect - they are duty bound to do this under the terms of the warranty which covers manufacturing defects. A shame that it’s even necessary in the first place.

Originally Posted by Hub6152

Of course, but that’s a lot easier to forgive when it’s someone else’s watch! However that’s what a no quibble warranty is for, and especially from a company that will sort it with absolutely no fuss.

1. Rolex do not offer a ‘no quibble warranty’
2. The dial is fully functional and is simply not 100% aesthetically perfect. Any brand would be within their rights to say it is within their manufacturing tolerance (keeping in mind terms like ‘flawless’ and ‘perfection’ are marketing puffery so cannot be reasonably expected or demanded). That is not what Rolex have done. So it does deserve respect. This is a small part of what contributes to Rolex’s well deserved reputation.

They are not duty bound to give you diddly squat for an aesthetic flaw. (Especially a flaw that was clearly visible at the time you elected to purchase the watch)

[Agoloz]

Finally the Sky D came back after almost 3 weeks. The process is fast and efficient. No opportunity to chat with the ladies over the counter as they are busy with backlog from the recent lockdown. There were a few customers waiting for their turn. The case seems to have received a light buff which looks shinier than before.

[Polarexplorerii]

It would have bugged me too

[JodyHighroller]

Originally Posted by Agoloz

Finally the Sky D came back after almost 3 weeks. The process is fast and efficient. No opportunity to chat with the ladies over the counter as they are busy with backlog from the recent lockdown. There were a few customers waiting for their turn. The case seems to have received a light buff which looks shinier than before.

Thank you for updating us. Sounds like the repair went well?

[Hub6152]

Originally Posted by watchmaker

1. Rolex do not offer a ‘no quibble warranty’
2. The dial is fully functional and is simply not 100% aesthetically perfect. Any brand would be within their rights to say it is within their manufacturing tolerance (keeping in mind terms like ‘flawless’ and ‘perfection’ are marketing puffery so cannot be reasonably expected or demanded). That is not what Rolex have done. So it does deserve respect. This is a small part of what contributes to Rolex’s well deserved reputation.

They are not duty bound to give you diddly squat for an aesthetic flaw. (Especially a flaw that was clearly visible at the time you elected to purchase the watch)

I meant no quibble in that Rolex doesn’t usually make a fuss.

However, this is a manufacturing defect and Rolex warranties against “faulty workmanship” irrespective whether it’s cosmetic or functional. The fact it wasn’t noticed at the time of purchase is totally irrelevant. If a faulty movement part had been fitted that wouldn’t have even been visible at all.

So I stand by the fact that Rolex doesn’t deserve special praise for this at all. They are just doing exactly what they’ve always done which is simply preserving their reputation first and foremost. And there’s nothing wrong with that.

[Undertaker2]

Congratulations and thank you for the update.

[watchmaker]

Originally Posted by Hub6152

I meant no quibble in that Rolex doesn’t usually make a fuss.

However, this is a manufacturing defect and Rolex warranties against “faulty workmanship” irrespective whether it’s cosmetic or functional. The fact it wasn’t noticed at the time of purchase is totally irrelevant. If a faulty movement part had been fitted that wouldn’t have even been visible at all.

So I stand by the fact that Rolex doesn’t deserve special praise for this at all. They are just doing exactly what they’ve always done which is simply preserving their reputation first and foremost. And there’s nothing wrong with that.

My point was and is, for cosmetic imperfections a company is free to determine what their manufacturing standards and tolerances are. They decide their own quality minimums, not the customer.

There is no ‘perfect’, which means a line has to be drawn somewhere. And many brands would not replace that dial as it would fall within ‘their standards’.

So again I say it speaks to their credit that they do cover such imperfections, instead of saying “that’s how we make ‘em and it was visible when you bought it”.

[bp1000]

What are you doing. That’s a samurai dial.

20k premium!

[Reddleader68]

Referring back to the original post of the defective dial with picture, how is it that you can read the text under the hand? Looks like the lume is missing too.

[jimcarver]

Originally Posted by Reddleader68

Referring back to the original post of the defective dial with picture, how is it that you can read the text under the hand? Looks like the lume is missing too.

That's the subdual you are looking at, so that is before the lume starts if that makes sense.