I Just Couldn't Take It Anymore

[HogwldFLTR]

To start off with I must apologize for not taking any before photos. So it goes. I couldn't take wearing the Platona with the amount of scuffs on the bracelet that it's accumulated in the last year and a half so I went to the shop I bought it in with it carried in a Rolex pouch and not saying what it was. At the door they asked what I wanted I showed the pouch and said I need to get some service work done. Went through hand sanitization and mask rules and was escorted to their service counter.

The lady at the counter asked what I wanted and I explained that the watch bracelet was getting beat up and I'd like to get it polished. She had the green Rolex pouch in her hand and asked if I bought the watch from them. I said I did about a year and a half ago. She launched into her spiel about how they only polish with a full service and that they would be unable to do anything for me. I said something along the lines of, "do I need to find another shop to take care of this?" At which point she pulled the watch out of the pouch and the look on her face changed to "omg, what have I said?"

At any rate they quickly came up with an ability to get the minor polishing done that I needed. Really, they have the techs in house to do the work. Why would they turn a customer away even if it wasn't a Platona? So, the watch will be in the shop for a couple of weeks. I'm certain that when I get it back I won't get depressed looking at the wear I've added to it. Maybe I should have said in the first place that I had a Platinum Daytona I bought from them that needed some polishing but I didn't think that I would have needed to do that.

Again, sorry I have no before photos; I'll promise to take some when I get it back.

[LOWERCASE GUY]

Haha, great story, looking forward to seeing the after photos.

[Maxy]

Don't get the post at all. So you wanted AD to do polishing for you and not RSC? Not every AD has their watchman on site and if they do they pay it with their own money and then polishing is not their job. Yes, buffing, cleaning and minor touch ups they do for every customer for few years but polishing specifically is not their job. They might have done exception for you as its Platona but you expecting that they do it for every customer watch? They need to hire another watchman just to do that job!

[HogwldFLTR]

Originally Posted by Maxy

Don't get the post at all. So you wanted AD to do polishing for you and not RSC? Not every AD has their watchman on site and if they do they pay it with their own money and then polishing is not their job. Yes, washing, cleaning and minor touch ups they do for every customer for few years but polishing specifically is not their job. They might have done exception for you as its Platona but you expecting that they do it for every customer watch? They need to hire another watchman just to do that job!

They are an authorized Rolex Service Provider and not RSC. They provide the same warranty that comes from RSC and can be covered at any RSC if there is a failure. They are charging me for the work; the same price as if it were done by an RSC.

[Randyp905]

She should have known whatnot was when you handed her a 5 pound green velvet bag


Sent from my iPhone using Tapatalk

[mitchellp]

Does this process shave off pieces of platinum?

[schoolboy]

Originally Posted by Randyp905

She should have known whatnot was when you handed her a 5 pound green velvet bag


Sent from my iPhone using Tapatalk

Damn right!

Haha


Sent from my iPhone using Tapatalk

[Chiboy]

Originally Posted by mitchellp

Does this process shave off pieces of platinum?

What I have read is that platinum gets “pushed around” with a polish, but metal isn’t removed. Not sure if it’s true.

I wear mine every day, but the little blemishes don’t bother me. What would likely bother me is getting the bracelet polished so it looked new, and then seeing the inevitable hairline scratches and nicks come back.

To each his own!

[Benzsiam]

lol

[Polarexplorerii]

Originally Posted by Randyp905

She should have known whatnot was when you handed her a 5 pound green velvet bag


Sent from my iPhone using Tapatalk

lol hell yea

[Stevec14]

Awesome - the watch version of ‘don’t you know who I am!’

Let’s hope it comes back lovely.


Sent from my iPhone using Tapatalk

[vh2k]

Originally Posted by Maxy

Don't get the post at all. So you wanted AD to do polishing for you and not RSC? Not every AD has their watchman on site and if they do they pay it with their own money and then polishing is not their job. Yes, buffing, cleaning and minor touch ups they do for every customer for few years but polishing specifically is not their job. They might have done exception for you as its Platona but you expecting that they do it for every customer watch? They need to hire another watchman just to do that job!

I understand and appreciate the OP’s request. He asked for some reasonable after-sale service, flexed his status of an owner of an expensive watch, and got the treatment to which he felt entitled. Heartwarming and inspiring. :)

[R_Rated]

Originally Posted by vh2k

I understand and appreciate the OP’s request. He asked for some reasonable after-sale service, flexed his status of an owner of an expensive watch, and got the treatment to which he felt entitled. Heartwarming and inspiring. :)

But the point is that he shouldn't have had to flex!

[synrrgy]

This story reminds me of that scene in Pretty Woman when she enters the store in Beverly Hills/Rodeo Drive wanting to buy a ton of stuff but only to be turned away. lol

[LOWERCASE GUY]

Originally Posted by R_Rated

But the point is that he shouldn't have had to flex!

The way of the Rolex world now though it seems. Plus there is a small sense of feel good too, think i'd have quite enjoyed that moment.

Originally Posted by synrrgy

This story reminds me of that scene in Pretty Woman when she enters the store in Beverly Hills/Rodeo Drive wanting to buy a ton of stuff but only to be turned away. lol

You work on commission right? Big mistake, huge.

[brandrea]

Originally Posted by HogwldFLTR

...

Originally Posted by Chiboy

...

I took out the OP text to save space here

To both of you owners, doesn’t the platinum start to patina over time rather than show swirls and scratches?

Obviously I don’t have any experience with the platinum references but I’m curious. My wedding ring which is platinum has almost a “dull” looking finish on the outside, vs a high polish gloss on the inside.

Didn’t mean to hijack Lee, but thought it’s might add to the conversation

[Maxy]

Originally Posted by HogwldFLTR

They are an authorized Rolex Service Provider and not RSC. They provide the same warranty that comes from RSC and can be covered at any RSC if there is a failure. They are charging me for the work; the same price as if it were done by an RSC.

Before and after pics would have been good! Irrespective its SS or Platinum, the scratches are inevitable!

[iTreelex]

I guess if it bothered you that much? It'll get scratched the moment they hand it to you though. But whatever floats your boat. Platona is a pretty watch

[HogwldFLTR]

Originally Posted by brandrea

I took out the OP text to save space here

To both of you owners, doesn’t the platinum start to patina over time rather than show swirls and scratches?

Obviously I don’t have any experience with the platinum references but I’m curious. My wedding ring which is platinum has almost a “dull” looking finish on the outside, vs a high polish gloss on the inside.

Didn’t mean to hijack Lee, but thought it’s might add to the conversation

No problem. The desk diving swirls don't look like patina; just depressing. I've taken to placing a soft headset bag under my left wrist to reduce impact.

Originally Posted by vh2k

I understand and appreciate the OP’s request. He asked for some reasonable after-sale service, flexed his status of an owner of an expensive watch, and got the treatment to which he felt entitled. Heartwarming and inspiring. :)

Originally Posted by R_Rated

But the point is that he shouldn't have had to flex!

I totally believe I shouldn't have had to flex. No customer should have to live with crappy looking jewelry. If it was a bracelet that was damaged (it was) I'd go to a smith to get it taken care of. Why not with a watch?

One interesting detail I left out of the conversation, it was by invitation of the CFO of the company that I went there in the first place. We're friends from the gym. "You should bring it in and we can clean it right up for you" he said one evening at the gym a few months ago. I didn't have to play that card but I had it on good authority that the work could be done.

Originally Posted by Maxy

Don't get the post at all. So you wanted AD to do polishing for you and not RSC? Not every AD has their watchman on site and if they do they pay it with their own money and then polishing is not their job. Yes, buffing, cleaning and minor touch ups they do for every customer for few years but polishing specifically is not their job. They might have done exception for you as its Platona but you expecting that they do it for every customer watch? They need to hire another watchman just to do that job!

And to answer the rest of this, imagine if they handled all their customers request for a fee; they might actually be able to afford another repair guy. That would really be a problem wouldn't it.

[nyyankees]

Good story and you have also just made me feel a little better about polishing a watch (and also about recently trading my DJ41 because I couldn’t deal with the PCLs!)

[Chiboy]

Originally Posted by brandrea

I took out the OP text to save space here

To both of you owners, doesn’t the platinum start to patina over time rather than show swirls and scratches?

Obviously I don’t have any experience with the platinum references but I’m curious. My wedding ring which is platinum has almost a “dull” looking finish on the outside, vs a high polish gloss on the inside.

Didn’t mean to hijack Lee, but thought it’s might add to the conversation

I just took these outside, so you could see what mine looks like after 3 1/2 years of daily enjoyment. It obviously has a bit of dust on it, although I cleaned it yesterday. Probably should have cleaned it again before shooting it in the bright sunlight. Anyway, pictures make it look worse than it is, but I don't too much care. I bought it to enjoy it, not to preserve its pristine original condition. And if I want to, I can have it polished back to like-new whenever it gets serviced. In the meantime, it puts a smile on my face every day, despite not being magazine worthy.

[brandrea]

Originally Posted by Chiboy

I just took these outside, so you could see what mine looks like after 3 1/2 years of daily enjoyment. It obviously has a bit of dust on it, although I cleaned it yesterday. Probably should have cleaned it again before shooting it in the bright sunlight. Anyway, pictures make it look worse than it is, but I don't too much care. I bought it to enjoy it, not to preserve its pristine original condition. And if I want to, I can have it polished back to like-new whenever it gets serviced. In the meantime, it puts a smile on my face every day, despite not being magazine worthy.

Thank you for that Perhaps patina wasn’t the correct term, but that’s about what I was expecting see, and FWIW ... I think it looks fantastic

[Chiboy]

OK, I felt bad about the prior pictures, making it look worse than it is. I spent 30 seconds cleaning the watch and retook some similar shots. These are more representative of how it looks after 3 1/2 years of daily wear, but freshly cleaned.

[Chiboy]

Originally Posted by brandrea

Thank you for that Perhaps patina wasn’t the correct term, but that’s about what I was expecting see, and FWIW ... I think it looks fantastic

Thank you, kind sir. I did just post "clean" pics, to give my watch a fair look.

[bp1000]

It’s pathetic

I wear jeans and tee every day pretty much.

I probably look like a student to most ADs of any brand. Yet I’m a big collector.

I know they don’t take me seriously sometimes, unless they know me. I think judgements are face value are an awful trait in people and some ADs are terrible for this!

I’m not going to put on skin tight chinos that are not long enough for my legs and wear Gucci loafers and a flamboyant collar shirt to overtly show wealth so they will get on their knees and bow before me and usher me in with champagne.

[Heff]

Originally Posted by bp1000

It’s pathetic

I wear jeans and tee every day pretty much.

I probably look like a student to most ADs of any brand. Yet I’m a big collector.

I know they don’t take me seriously sometimes, unless they know me. I think judgements are face value are an awful trait in people and some ADs are terrible for this!

I’m not going to put on skin tight chinos that are not long enough for my legs and wear Gucci loafers and a flamboyant collar shirt to overtly show wealth so they will get on their knees and bow before me and usher me in with champagne.

Same here. And most days it isn’t even pants. I wear my uniform to work, then most of the time it’s basketball shorts and a tank top. I’m slowly drifting from wanting to look nice to wanting to be comfortable lol.


Sent from my iPhone using Tapatalk

[Calatrava r]

Originally Posted by mitchellp

Does this process shave off pieces of platinum?

They actually say platinum clings to itself and polishing it is like smoothing wet putty with no metal loss, unlike gold or steel. I still would not polish it. The metal is very soft, although dense and heavy, and the scratches will reappear in short order. I actually saw a Platona that was so scratched up it was unbelievable. The scratches were the hairline type. If I bought that watch I would have just left it alone and worn the heck out of it with no worries.

[HogwldFLTR]

Originally Posted by Calatrava r

They actually say platinum clings to itself and polishing it is like smoothing wet putty with no metal loss, unlike gold or steel. I still would not polish it. The metal is very soft, although dense and heavy, and the scratches will reappear in short order. I actually saw a Platona that was so scratched up it was unbelievable. The scratches were the hairline type. If I bought that watch I would have just left it alone and worn the heck out of it with no worries.

But hey, given the amount of metal loss if I polish it every couple of years really it's no big deal. I might as well be happy wearing it.

[Burlington]

Is the platona an especially hard to come by or rare reference like the normal Daytona for them to have reacted that way ?

[HogwldFLTR]

Originally Posted by Burlington

Is the platona an especially hard to come by or rare reference like the normal Daytona for them to have reacted that way ?

Just about the cost of five or six msrp 116500s. That's why they reacted that way.