cracked crystal on 2018 sub

[Allen Mkls]

Unfortunately my morning went sour - it was fully my fault. Hit USPS drop box while walking, hard enough to crack the crystal. For anyone that had that happen before, how much does Rolex charge to replace the crystal? Does Jewelers Mutual cover that damage?
Thanks for your help!

[xjeeunitx]

Are there crystal particles inside the dial? Pictures will help.

[ltmgeller]

Take it to RSC. For a hit hard enough to break the crystal, there could be some internal damage. Let them tell you if it needs more than a crystal change. Call first to see if its open. I always enjoy a trip to RSCNY.

[lyutin]

Here you go. Breaks my heart. So just trying to get an idea what it will cost me and/or if jewelers mutual covers that type of damage? Doesn’t seem like anything is loose between crystal and dial.


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[xjeeunitx]

Originally Posted by lyutin

Here you go. Breaks my heart. So just trying to get an idea what it will cost me and/or if jewelers mutual covers that type of damage? Doesn’t seem like anything is loose between crystal and dial.


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Thanks for the photo. It looks like it did shatter and there are some floaters within the underside of crystal.

If you send it to the RSC in the US, they will most likely want an overhaul complete along with the crystal replacement. They might even not offer to replace the crystal without an overhaul in accordance with their service policies. You can try to find a watchmaker at an AD that has a parts account with Rolex. From my personal experience, RSCs located abroad have replaced cracked/chipped crystals (similar to yours) on my watch without a full service. I've had no issues with mine.

[Oyster84]

Originally Posted by lyutin

Here you go. Breaks my heart. So just trying to get an idea what it will cost me and/or if jewelers mutual covers that type of damage? Doesn’t seem like anything is loose between crystal and dial.


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Looks just like my baby... ouch, I feel your pain

[Verdi]

Hack the movement. Put the watch face down, take it to a service center.
If the dial is not scratched, its 200usd.

RSC will automatically want to service it. No need if glass is not shattered inside.

[inadeje]

Originally Posted by Verdi

Hack the movement. Put the watch face down, take it to RSC!

Exactly the advice I was about to give. Stop the watch and take it in. Invisible Glass shards can cause havoc and severe damage to dial, movement, well everything...

[joli160]

Probably a full service + crystal. About 1K

[SearChart]

Originally Posted by Verdi

Hack the movement. Put the watch face down, take it to a service center.
If the dial is not scratched, its 200usd.

RSC will automatically want to service it. No need if glass is not shattered inside.

I disagree, I have never serviced a single watch (not even with less shattering than this one) with a broken crystal that didn't have crystal shards or powder/dust inside the movement.


But of course, not my watch and if one wants to take it to some watchmaker that just replaces the crystal, whatever, I don't really care.

[Verdi]

Originally Posted by SearChart

I disagree, I have never serviced a single watch (not even with less shattering than this one) with a broken crystal that didn't have crystal shards or powder/dust inside the movement.


But of course, not my watch and if one wants to take it to some watchmaker that just replaces the crystal, whatever, I don't really care.

I wont argue with you, I ll just offer my example.
It happened to me and I changed the glass only. Movement was inspected, no glass appeared to be inside, it was gently air blowed. Watched worked within cosc after.

[SearChart]

Originally Posted by Verdi

I wont argue with you, I ll just offer my example.
It happened to me and I changed the glass only. Movement was inspected, no glass appeared to be inside, it was gently air blowed. Watched worked within cosc after.

I'm glad that worked out fine for you. Not here to argue either, just telling my experience with taking them apart.

One has the right to do whatever they want with their own watch.

[Verdi]

Originally Posted by SearChart

I'm glad that worked out fine for you. Not here to argue either, just telling my experience with taking them apart.

One has the right to do whatever they want with their own watch.

You are a watchmaker, right?
When I said Im not gonna argue, I said it in the sense that you must know better.

Argue like in the legal court lingo.

[Jocke]

Originally Posted by Verdi

I wont argue with you, I ll just offer my example.
It happened to me and I changed the glass only. Movement was inspected, no glass appeared to be inside, it was gently air blowed. Watched worked within cosc after.

The guy is a watchmaker, what that means.

[Verdi]

Originally Posted by Jocke

The guy is a watchmaker, what that means.

I guess English is tricky sometimes.

[RayRay89]

I believe JM will cover. I use them and (knock on wood) never had to file a claim but they say the cover against damage. I believe Jm cuts a check to the jeweler you get the repair or new item at. Not sure how that works using RSC.

[Allen Mkls]

I will take to nyc Rolex center as soon as I can schedule appointment for. And yes I did stop the movement and put it face down in the safe earlier.

[fskywalker]

Originally Posted by Allen Mkls

I will take to nyc Rolex center as soon as I can schedule appointment for. And yes I did stop the movement and put it face down in the safe earlier.

Well done! Feel your pain (mine below after dropping it)/



sent to Rik Dietel Nd came back looking like new!



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[garyk]

You seem distraught, I’ll take it off your hands and you can start over. No worries, you’re welcome!

[brandrea]

Does the OP have 2 accounts on TRF ... I don’t think that was allowed

Regardless, I hope he gets it sorted

[Allen Mkls]

Yes, I was using tapatalk to post picture.

[Little machines]

That sucks ! Take watch to RSC and you don’t have to worry you’ll have to pay but it’s worth it also the watch is still warrantied. Good luck !

[214270Explorer]

Unless you get a full service, you are asking for trouble. Imagine even one tiny dust-sized fleck of extremely hard Sapphire glass working its way into a jewel, and the potential for eventual damage.
That's why Rolex will want to do full service. It is in their best interest, and YOURS too.

Maybe run it by a CW21 for exam and evaluation. It is not a free warranty repair anyway.

I know what I would do, but it is your watch, and do what you feel is best.

[cvo]

I am sorry to see crystal cracked like that. Hope if only needs a new crystal.

[Dr.Brian]

That’s unfortunate. It looks like you hit it just right on the edge of the crystal.
Plan for $1000 for a service and new crystal.

[TTalk]

Bummer, you really knocked the heck out of it.

[Danny83]

Well at least the bezel is ok

[spikep]

For reference my sub is at RSC for a service. Nothing is wrong with my sapphire but they asked if I wanted it replaced for an additional $130 usd.

[Brian Page]

Originally Posted by spikep

For reference my sub is at RSC for a service. Nothing is wrong with my sapphire but they asked if I wanted it replaced for an additional $130 usd.

I had this happen with my pepsi getting the bezel replaced. They said it had micro scratches that they could see under the loop so asked if I wanted it replaced since they had it at RSC anyway. I had them replace it.

[lyutin]

Thank you for all your help. Will call Rolex service center in nyc shortly - as they are by appointment only now.


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