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jpwv · 16 November 2020, 02:04 AM

I just bought a Big Pilot 5002 on Chrono24. I received the watch Tuesday, but didnt have time to open until yesterday, Saturday. The exterior is in mint condition, strap has very little wear. From the eye it looks like it was well taken care of by the original owner I purchased it from.

I put it on at around 1pm yesterday. Through out the day the second hand stopped 4 times. The first 3 times I reset the date and hour and it started ticking again. The 4th time around 7:45 at night it stopped and I cannot get it started again. The 7 day power reserve is full.

Does this problem sound familiar to anyone?

Any thoughts are appreciated.

nauti1us · 16 November 2020, 03:35 PM

Did you fully wind it and is the power reserve indicator working? If so, it needs a service - as to why, maybe lack of use has caused parts of the movement to seize.

Give it back to the seller or have them compensate you for a service @ IWC, assuming they sold the watch as 100% functional.

Slider817 · 16 November 2020, 10:06 PM

Sounds like your watch is having issues, I think pretty much every watch model and brand have had issues with their watches at one time or another. Just return the watch and buy another Big Pilot.

jpwv · 17 November 2020, 03:06 AM

This watch is from 2004 and has never been serviced.

I took it in to my local IWC AD this morning and they said to send it back to
IWC for service ~$950 and 6-8 week turnaround

I also reached out to a reputable independent repair shop and they said that
it most likely needs serviced due to the dried lubricants. He did say that he
could probably open it up and determine what the issue is. He quoted ~$750 to
take it apart, clean and relube it with a 2 week turnaround.

I am leaning toward the local option due to the turnaround time. Would anyone
recommend against this? I have waited 2 years or so for this watch so I guess
I can wait a couple more months to make sure everything is done correctly. On
the other hand, if a service is an easy process, I will just do it locally and
get it back sooner.

jpwv · 17 November 2020, 08:20 AM

The seller and I reached an agreement. He lowered the cost of the watch to cover the projected cost of the service. I just dropped it off at my local AD and now await to hear back from IWC on the actual cost, etc. My AD said it would probably take 6-8 weeks to get it back. I've waited ~2 years I suppose I can wait 2 more months.

I appreciate the replies!

pdnb · 17 November 2020, 10:31 AM

Quote:

Originally Posted by jpwv

The seller and I reached an agreement. He lowered the cost of the watch to cover the projected cost of the service. I just dropped it off at my local AD and now await to hear back from IWC on the actual cost, etc. My AD said it would probably take 6-8 weeks to get it back. I've waited ~2 years I suppose I can wait 2 more months.

I appreciate the replies!

Sorry to hear, but glad the seller is reimbursing you for the service.

Please let us know how it goes. Check if they will update the crown.

Sent from my iPhone using Tapatalk

Megalobyte · 17 November 2020, 03:05 PM

Definitely a good choice to have IWC do it. Unlikely the local guy would have parts of any needed to be replaced. Also, with Iwc, you’ll have a 2 year factory warranty on the watch when you get it back. Adds a lot of value.

jpwv · 18 November 2020, 12:41 AM

Quote:

Originally Posted by pdnb

Sorry to hear, but glad the seller is reimbursing you for the service.

Please let us know how it goes. Check if they will update the crown.

Sent from my iPhone using Tapatalk

I stressed that if the crown has to be replaced that I want it replaced with a fish crown which I have heard that they are now doing.

pdnb · 25 November 2020, 06:45 PM

Quote:

Originally Posted by jpwv

I stressed that if the crown has to be replaced that I want it replaced with a fish crown which I have heard that they are now doing.

Oh interesting.. have not heard that! Thanks fir heads up

Sent from my iPhone using Tapatalk

joli160 · 25 November 2020, 06:58 PM

Good that you picked IWC for a full service

jpwv · 29 November 2020, 01:53 AM

I just heard back from my AD. IWC said I need a full service. Should cost $870 and take 6 weeks from the time I give the ok.

KBM · 1 December 2020, 06:27 AM

Seems like you got a good resolution. Hope you have it back soon!

shaunylw · 1 December 2020, 11:58 AM

Quote:

Originally Posted by jpwv

I just heard back from my AD. IWC said I need a full service. Should cost $870 and take 6 weeks from the time I give the ok.

This is the right play. Goes by fast and once it’s done you can wear it another 10 years without worrying about it.

Sent from my iPhone using Tapatalk

16 November 2020, 02:04 AM	#1
jpwv Banned Join Date: Nov 2017 Location: North Carolina Posts: 337	HELP!! I Recently purchased Big Pilot 5002 not working... I just bought a Big Pilot 5002 on Chrono24. I received the watch Tuesday, but didnt have time to open until yesterday, Saturday. The exterior is in mint condition, strap has very little wear. From the eye it looks like it was well taken care of by the original owner I purchased it from. I put it on at around 1pm yesterday. Through out the day the second hand stopped 4 times. The first 3 times I reset the date and hour and it started ticking again. The 4th time around 7:45 at night it stopped and I cannot get it started again. The 7 day power reserve is full. Does this problem sound familiar to anyone? Any thoughts are appreciated.

25 November 2020, 06:58 PM	#10
joli160 2024 SubLV41 Pledge Member Join Date: Apr 2013 Location: NL Watch: Yachtmaster Posts: 14,757	Good that you picked IWC for a full service __________________ Day Date 18238, Yachtmaster 16622, Deepsea 116660, Submariner 116619, SkyD 326935, DJ 178271, DJ 69158, Yachtmaster 169622, GMT 116713LN, GMT 126711.

16 November 2020, 03:35 PM	#2
nauti1us "TRF" Member Join Date: Nov 2016 Real Name: Andrew Location: Champaign/Urbana Watch: Always changing. Posts: 104	Did you fully wind it and is the power reserve indicator working? If so, it needs a service - as to why, maybe lack of use has caused parts of the movement to seize. Give it back to the seller or have them compensate you for a service @ IWC, assuming they sold the watch as 100% functional.

16 November 2020, 10:06 PM	#3
Slider817 "TRF" Member Join Date: Dec 2011 Real Name: William Location: New York Watch: Journe, AP & Lange Posts: 868	Sounds like your watch is having issues, I think pretty much every watch model and brand have had issues with their watches at one time or another. Just return the watch and buy another Big Pilot.

17 November 2020, 03:06 AM	#4
jpwv Banned Join Date: Nov 2017 Location: North Carolina Posts: 337	This watch is from 2004 and has never been serviced. I took it in to my local IWC AD this morning and they said to send it back to IWC for service ~$950 and 6-8 week turnaround I also reached out to a reputable independent repair shop and they said that it most likely needs serviced due to the dried lubricants. He did say that he could probably open it up and determine what the issue is. He quoted ~$750 to take it apart, clean and relube it with a 2 week turnaround. I am leaning toward the local option due to the turnaround time. Would anyone recommend against this? I have waited 2 years or so for this watch so I guess I can wait a couple more months to make sure everything is done correctly. On the other hand, if a service is an easy process, I will just do it locally and get it back sooner.

17 November 2020, 08:20 AM	#5
jpwv Banned Join Date: Nov 2017 Location: North Carolina Posts: 337	The seller and I reached an agreement. He lowered the cost of the watch to cover the projected cost of the service. I just dropped it off at my local AD and now await to hear back from IWC on the actual cost, etc. My AD said it would probably take 6-8 weeks to get it back. I've waited ~2 years I suppose I can wait 2 more months. I appreciate the replies!

17 November 2020, 03:05 PM	#7
Megalobyte "TRF" Member Join Date: Oct 2010 Real Name: Ari Location: Florida Watch: ...me go broke Posts: 2,428	Definitely a good choice to have IWC do it. Unlikely the local guy would have parts of any needed to be replaced. Also, with Iwc, you’ll have a 2 year factory warranty on the watch when you get it back. Adds a lot of value.

29 November 2020, 01:53 AM	#11
jpwv Banned Join Date: Nov 2017 Location: North Carolina Posts: 337	I just heard back from my AD. IWC said I need a full service. Should cost $870 and take 6 weeks from the time I give the ok.

1 December 2020, 06:27 AM	#12
KBM 2024 SubLV41 Pledge Member Join Date: Jan 2010 Real Name: K. Location: 780 Posts: 10,460	Seems like you got a good resolution. Hope you have it back soon!

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