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njlam · 15 August 2023, 05:50 AM

I bought a beautiful preowned DJ 116139 earlier this year (I think this model was discontinued 15 years ago) and it is running a little fast.

Thinking of sending it in for service (warranty is lapsed). Is it possible to send it directly to Rolex, or do I have to go thru an AD?

I didn't buy the watch from an AD and didn't want any awkwardness.

Also, do ADs make money when they send your watch in for service?

Thanks for any advice.

worldofoyster · 15 August 2023, 06:28 AM

contact rsc and they will send you a box to send the watch in.

ZOOK · 15 August 2023, 06:28 AM

There are many threads on TRF about using RSC Dallas to service a watch. Do a search.

Call RSC Dallas, 214-871-0500 for info - service cost, current service times and shipping instructions.

You can go thru an AD for service, but you will not be able to communicate directly with RSC. All communication will be between the AD and RSC.

Good luck.

77T · 15 August 2023, 06:36 AM

I agree with Dave (Zook).

That’s how I’ve done it before. DIY direct communication with RSC. In my case NYC because of other reasons. Dallas is your closest to PNW

Back when I was buying and selling more, I used an independent watchmaker who had a parts account and was Rolex certified.

Sent from my iPhone using Tapatalk Pro

msnow · 15 August 2023, 09:27 AM

OP asked if AD’s make anything from facilitating the service to the RSA’s. If anyone knows I’d be interested in that too.

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Calatrava r · 15 August 2023, 09:29 AM

Quote:

Originally Posted by msnow

OP asked if AD’s make anything from facilitating the service to the RSA’s. If anyone knows I’d be interested in that too.

Sent from my iPad using Tapatalk

No and Rolex does not reimburse ADs, per a few ADs for shipping as they do for purchasers on warranty claims.

15 August 2023, 05:50 AM	#1
njlam 2024 Pledge Member Join Date: Nov 2007 Location: Pacific NW Posts: 721	Preowned DJ need service... I bought a beautiful preowned DJ 116139 earlier this year (I think this model was discontinued 15 years ago) and it is running a little fast. Thinking of sending it in for service (warranty is lapsed). Is it possible to send it directly to Rolex, or do I have to go thru an AD? I didn't buy the watch from an AD and didn't want any awkwardness. Also, do ADs make money when they send your watch in for service? Thanks for any advice. __________________ Rolex Day-Date 118208 YG/Datejust 116139 WG/116231 TT/GMT2 116710 BLNR SS Patek Calatrava 5096 RG - Omega Speedmaster 3861 Sapphire SS - Cartier Tank Louis 1140 YG Panerai GMT 233 SS - Zenith ChronoMaster 01.0240.410 SS - Ebel 1911 Chrono 1134901 TT - JLC Reverso Duo Q2714910 SS Laine V38 SS - Grand Seiko SGBA407 SS - Baltic Aquascaphe SS - Garmin Approach S62 - Casio GShock 5600/9502 TAG Heuer Formula One - Swatch MoonSwatch Mission to the Moon/Mercury/Jupiter/Neptune/Lava

15 August 2023, 06:36 AM	#4
77T 2024 SubLV41 Pledge Member Join Date: Dec 2010 Real Name: PaulG Location: Georgia Posts: 42,015	I agree with Dave (Zook). That’s how I’ve done it before. DIY direct communication with RSC. In my case NYC because of other reasons. Dallas is your closest to PNW Back when I was buying and selling more, I used an independent watchmaker who had a parts account and was Rolex certified. Sent from my iPhone using Tapatalk Pro __________________ Does anyone really know what time it is?

15 August 2023, 06:28 AM	#2
worldofoyster "TRF" Member Join Date: Nov 2019 Real Name: Vincent Location: 215 Watch: SS Sub Posts: 2,361	contact rsc and they will send you a box to send the watch in.

15 August 2023, 06:28 AM	#3
ZOOK 2024 SubLV41 Pledge Member Join Date: Sep 2017 Real Name: Dave Location: PDX Posts: 9,949	There are many threads on TRF about using RSC Dallas to service a watch. Do a search. Call RSC Dallas, 214-871-0500 for info - service cost, current service times and shipping instructions. You can go thru an AD for service, but you will not be able to communicate directly with RSC. All communication will be between the AD and RSC. Good luck.

15 August 2023, 09:27 AM	#5
msnow "TRF" Member Join Date: May 2023 Location: USA Posts: 110	OP asked if AD’s make anything from facilitating the service to the RSA’s. If anyone knows I’d be interested in that too. Sent from my iPad using Tapatalk

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