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1 September 2009, 02:13 AM
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#1 |
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"TRF" Member
Join Date: May 2008
Real Name: Bob
Location: Paradise CA
Posts: 920
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Warranty work done with card in another name
Just thought I would let you guys know about how Rolex handled a warranty I just sent in. I have a Sub that I bought from a member of this forum. He had it for a couple of months and then sold it to me. The warranty card was in his name. The watch was running 9 to 10 seconds fast per day. I went to Ben Bridges and they would not send it in for me since the warranty was not in my name. I went to a local jeweler who used to be a Rolex AD but just discontinued a couple of months ago. They gladly sent it in for me with the warranty card even though it is in the original purchasers name. They just packed it up, put the card in with the watch and mailed it off with some other watches.
The watch was serviced, I got my green pouch and Rolex cloth. The watch runs fast around 2 seconds or less now. My GMT runs around 2 seconds slow per day. So I can wear one on each wrist and I always know the time.  
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16610 Submariner - 116710 GMT II C - 16570 Explorer II - 126710BLRO GMT II (Pepsi) - 116300 Datejust II |
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1 September 2009, 02:18 AM
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#2 |
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"TRF" Member
Join Date: Jan 2007
Real Name: Karis
Location: USA
Posts: 19,377
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That is great, Bob! Glad they honored that warranty.
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1 September 2009, 02:20 AM
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#3 |
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Member
Join Date: Jul 2009
Location: US
Posts: 460
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They seem to be pretty good about that recently :) Glad your watch is home and you are happy. Bob, by any chance are you or were you a Chiropractor?
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1 September 2009, 02:21 AM
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#4 |
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"TRF" Member
Join Date: May 2009
Real Name: 4Q
Location: Nowhere near you
Watch: 169622, 124060
Posts: 2,014
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Good call, Bob, on going elsewhere.
Glad your Submariner is all sorted out. 
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One should endeavor to do what is right not what is established. |
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1 September 2009, 02:36 AM
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#5 | |
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"TRF" Member
Join Date: May 2008
Real Name: Bob
Location: Paradise CA
Posts: 920
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Quote:
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16610 Submariner - 116710 GMT II C - 16570 Explorer II - 126710BLRO GMT II (Pepsi) - 116300 Datejust II |
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1 September 2009, 03:11 AM
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#6 |
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"TRF" Member
Join Date: Jul 2005
Real Name: Adam
Location: Philly ‘burbs
Posts: 5,660
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I am glad it worked put for you. Same situation with me a few years ago. I sent the watch directly to the NY RSC with the warranty paperwork. No questions asked.
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Adam |
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1 September 2009, 03:51 AM
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#7 |
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"TRF" Member
Join Date: Jun 2009
Location: Los Angeles
Watch: 116710
Posts: 51
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That's good news, everything just worked out for you! Do you mind posting the name and address of that local jeweler? I might in need of them in the future or some locals here might be interested also.
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1 September 2009, 04:13 AM
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#8 | |
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"TRF" Member
Join Date: May 2008
Real Name: Bob
Location: Paradise CA
Posts: 920
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Quote:
3301 East Main St Suite 1337 Ventura CA 93003 They have two stores, one in Ventura and one in Camarillo. The store in Camarillo still had some new Rolexes as of a few weeks ago, that I understand they are willing to negotiate on.
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16610 Submariner - 116710 GMT II C - 16570 Explorer II - 126710BLRO GMT II (Pepsi) - 116300 Datejust II |
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1 September 2009, 07:23 AM
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#9 |
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"TRF" Member
Join Date: Apr 2009
Real Name: Yazan
Location: Canada
Posts: 4,782
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great news Bob
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Patek Philippe 5167 Patek Philippe 5905P black dial Rolex Deepsea 116660 M series Rolex Oysterquartz 17000 N series Rolex OP 41MM 124300 Green Dial |
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