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nGage7962 · 7 May 2023, 09:49 AM

Sad to say mine is at the RSC for the second time under warranty.
Never had the date issue, but on a winder the watch is always spot on, but once on the wrist, its behavior is quite erratic. It often just stopped for no apparent reason.

1st time at RSC all they did was put it on a winder for a couple of days and check that date and time were ok.

This time around I made a fuss about that not being helpful as a diagnostic approach to my problem.

I expect they will just do a movement swap and send it back, but it has already been a month and they told me some non-warranty repairs were more than 6 months wait time :(

MichelleP · 7 May 2023, 10:19 AM

4 times is crazy. They should have offered a new one. I have the BB Pro and no issues so far.

nikhsub1 · 7 May 2023, 11:10 AM

Couple of things - First I am not a Tudor hater, I love the watch and want it to work as it should! I actually prefer it over the Rolex, call me crazy. Second, my watch came with a 2 year warranty - I guess the new ones now come with 5?

CedCraig · 8 May 2023, 01:29 AM

Quote:

Originally Posted by MichelleP

4 times is crazy. They should have offered a new one. I have the BB Pro and no issues so far.

Tudor uses a hot swap service model where the movement that’s sent in is swapped out for someone else’s refurbished movement. So he’s had 4 actual movements go bad, not one lemon movement that’s been worked on 4 times. That’s an extra bad record, to me. But I agree, by the third time Tudor should have given him a brand new watch.

nikhsub1 · 17 June 2023, 05:23 AM

Small update - Rolex Beverly Hills called me this morning to tell me that yesterday they observed the watch doing exactly what I explained to them - the local hand falling behind in hours to the GMT hand. Off to service it goes, under warranty even though the watch is technically out of warranty. Also, they are changing the dial and hands to the white Opaline at my request, to which I am paying for the parts.

Will update again once I receive the watch, they say 4-6 weeks.

twinfo · 17 June 2023, 07:56 AM

I would consider flipping it

nGage7962 · 17 June 2023, 08:33 AM

Your problem sounds quite similar to the one I had, but in reverse.
It worked flawlessly on the winder, but erratically on the wrist.
I sent it to the Sydney RSC (pre-shutdown) and received it back with nothing having been done. I put up with it for a while longer and thought, No! So I sent it in again, this time to the Melbourne RSC and it came back and is working flawlessly now.

Love the watch, so hang in there!

nikhsub1 · 28 July 2023, 09:44 AM

Got the watch back, looks great and hopefully it runs great. They charged me $360 to turn it into the opaline version.

B2 Stealth · 28 July 2023, 10:13 AM

Owned and enjoyed the watch for two years. Date issue occurred I had watch fixed under warranty than sold it immediately. It was only a placeholder GMT until I was able to purchase my grail watch--a BLRO.

Colin10101 · 28 July 2023, 11:05 AM

Wow, the white dial is really quite stunning.

Yobber76 · 28 July 2023, 11:06 AM

I've had a Tudor GMT for at least 3 years. My son is now wearing it, though not daily
When I wore it, no problems, not even the date wheel issue.
I'll ask my son for a review.
If it matters to anyone, I never use a winder. When I'm rotating watches, if they run down for lack of wear, they run down. They get wound and reset when I start wearing them again.

Sorry to hear about your problems

7 May 2023, 09:49 AM	#31
nGage7962 "TRF" Member Join Date: Jun 2011 Real Name: Mark Location: Sydney Watch: DJ41 TT Champagne Posts: 517	Sad to say mine is at the RSC for the second time under warranty. Never had the date issue, but on a winder the watch is always spot on, but once on the wrist, its behavior is quite erratic. It often just stopped for no apparent reason. 1st time at RSC all they did was put it on a winder for a couple of days and check that date and time were ok. This time around I made a fuss about that not being helpful as a diagnostic approach to my problem. I expect they will just do a movement swap and send it back, but it has already been a month and they told me some non-warranty repairs were more than 6 months wait time :( __________________ _______________ ♛ DSSD DJ 41 TT/Champagne Tudor GMT

17 June 2023, 08:33 AM	#37
nGage7962 "TRF" Member Join Date: Jun 2011 Real Name: Mark Location: Sydney Watch: DJ41 TT Champagne Posts: 517	Your problem sounds quite similar to the one I had, but in reverse. It worked flawlessly on the winder, but erratically on the wrist. I sent it to the Sydney RSC (pre-shutdown) and received it back with nothing having been done. I put up with it for a while longer and thought, No! So I sent it in again, this time to the Melbourne RSC and it came back and is working flawlessly now. Love the watch, so hang in there! __________________ _______________ ♛ DSSD DJ 41 TT/Champagne Tudor GMT

28 July 2023, 11:05 AM	#40
Colin10101 "TRF" Member Join Date: Jan 2014 Real Name: Colin Location: Toronto Watch: 16710 Posts: 1,336	Wow, the white dial is really quite stunning. __________________ Rolex GMT-Master II 16710 "Z" Serial COKE Montblanc 1858 Iced Sea *BLACK*

7 May 2023, 10:19 AM	#32
MichelleP "TRF" Member Join Date: Feb 2013 Location: Bay Area Watch: DD 40RG Olive dial Posts: 4,640	4 times is crazy. They should have offered a new one. I have the BB Pro and no issues so far.

7 May 2023, 11:10 AM	#33
nikhsub1 Server Advisor Join Date: Oct 2006 Location: LA & NY Watch: 16610LV Posts: 1,118	Couple of things - First I am not a Tudor hater, I love the watch and want it to work as it should! I actually prefer it over the Rolex, call me crazy. Second, my watch came with a 2 year warranty - I guess the new ones now come with 5?

17 June 2023, 05:23 AM	#35
nikhsub1 Server Advisor Join Date: Oct 2006 Location: LA & NY Watch: 16610LV Posts: 1,118	Small update - Rolex Beverly Hills called me this morning to tell me that yesterday they observed the watch doing exactly what I explained to them - the local hand falling behind in hours to the GMT hand. Off to service it goes, under warranty even though the watch is technically out of warranty. Also, they are changing the dial and hands to the white Opaline at my request, to which I am paying for the parts. Will update again once I receive the watch, they say 4-6 weeks.

17 June 2023, 07:56 AM	#36
twinfo Banned Join Date: Jan 2022 Location: usa Watch: DateJust 1126300 Posts: 275	I would consider flipping it

28 July 2023, 09:44 AM	#38
nikhsub1 Server Advisor Join Date: Oct 2006 Location: LA & NY Watch: 16610LV Posts: 1,118	Got the watch back, looks great and hopefully it runs great. They charged me $360 to turn it into the opaline version.

28 July 2023, 10:13 AM	#39
B2 Stealth "TRF" Member Join Date: Mar 2020 Location: Midwest Posts: 1,716	Owned and enjoyed the watch for two years. Date issue occurred I had watch fixed under warranty than sold it immediately. It was only a placeholder GMT until I was able to purchase my grail watch--a BLRO.

28 July 2023, 11:06 AM	#41
Yobber76 2024 SubLV41 Pledge Member Join Date: Jan 2018 Real Name: Mike Location: Illinois Watch: BLNR VTNR PAM 915 Posts: 1,982	I've had a Tudor GMT for at least 3 years. My son is now wearing it, though not daily When I wore it, no problems, not even the date wheel issue. I'll ask my son for a review. If it matters to anyone, I never use a winder. When I'm rotating watches, if they run down for lack of wear, they run down. They get wound and reset when I start wearing them again. Sorry to hear about your problems

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