AD Giving Me Trouble

[dera]

Originally Posted by tkerrmd

I respectfully disagree, my AD is a personal friend of mine and that is how they come, maybe yours is different

Possible, not sure where your AD gets their watches shipped from (if they are part of a chain of ADs or similar who do the packing and logistics for them) I've been "unboxing" watches at 3 different AD's (in EU and Asia) and they all have been packed the same way. Watch in plastic coffin, card and tag clipped on that. Boxes and sleeves separately, nothing sealed, all in the same cardboard box. All have been direct from Rolex SA.

I'll take a picture of "unboxing" if I can time my next pickup right :)

[Jemspeed]

Originally Posted by Propofol

I don't take any of the criticisms to heart, except for the people who think I'm a troll. A bit odd someone thinks I'm trolling due to my level of OCDness. I'm not a troll, I guess you've never met someone as precise and anal as me. It may bother someone on a Rolex forum, but in real life I know my patients appreciate it. So you're welcome.

Although, your patients might not appreciate it when your "OCD" comes with unecessary expense, procedures with little tangible benefit to their health, and result in unecessary waiting.

[imperio]

Originally Posted by s14roller

I'm pretty OCD about things but IMO, this is a little out of hand. Brand new with stickers is brand new with stickers. The fact that you decided to pay list doesn't mean you get to open their books and check their internal documentation with Rolex, it just means you decided to flush money down the toilet. Sorry. You can't expect to just throw around money and expect they would treat you like a king.

How is this throwing money around? The AD could have politely refused to accede to his request but the fact is that they agreed to his requests and took his money. It would be different if he paid retail without first asking and then demanded the world later on. But this isn't the case.

[Propofol]

Originally Posted by imperio

How is this throwing money around? The AD could have politely refused to accede to his request but the fact is that they agreed to his requests and took his money. It would be different if he paid retail without first asking and then demanded the world later on. But this isn't the case.

Exactly. I was clear in my wishes BEFORE payment. If they didn't like it they could have told me to walk outta the store. Plain and simple.

Maybe they thought I was bluffing on my peculiarities so they thought they could pull a fast one on me. Why else would they order another one vs show me a simple piece of paper (someone mentioned the shipment sheet does not contain any sensitive data).

[jeffgo888]

Originally Posted by Propofol

Exactly. I was clear in my wishes BEFORE payment. If they didn't like it they could have told me to walk outta the store. Plain and simple.

Maybe they thought I was bluffing on my peculiarities so they thought they could pull a fast one on me. Why else would they order another one vs show me a simple piece of paper (someone mentioned the shipment sheet does not contain any sensitive data).

***************
You PAID good money for a very EXPENSIVE item. You had discussed terms with them. If the ITEM is not to your satisfaction, RETURN it. Its that simple..:)
If it were me, I would return it. If it was a GSHOCk, who cares? But its NOt....

[mannyv11]

Hope you remember the serial number of the watch you have already seen, just in case they try to pull another fast one and just call you in 2 months and say a new one came in lol.

[dera]

Originally Posted by Propofol

Exactly. I was clear in my wishes BEFORE payment. If they didn't like it they could have told me to walk outta the store. Plain and simple.

Maybe they thought I was bluffing on my peculiarities so they thought they could pull a fast one on me. Why else would they order another one vs show me a simple piece of paper (someone mentioned the shipment sheet does not contain any sensitive data).

They can't pull a fast one, just look what the warranty card says.
The AD name who ordered the piece from Rolex is now printed on them. If it says your AD, they have ordered it. If it says something else, then they are trying to pull a fast one.

I still cannot understand what it is that you are trying to learn or see from the papers.

[marzzz]

If I ever needed surgery in NY, I would want the OP to be my anesthesiologist- being OCD is a marvelous trait in that field (and Propofol is a wonderful drug when given by someone properly trained in its use!). Personally I have been guilty of being a bit too OCD/anal myself, and think you are maybe taking it a bit too far with this watch, but then again you did specify your conditions prior to purchase.

FWIW, the first minor scratch in my BLNR was heartbreaking, but I have learned to let go and enjoy wearing my watch!

[imperio]

It's really a matter of principle when doing business. Don't take someone's money if you can't hold up your end of the deal.

[Tools]

[QUOTE=Propofol;6149712]I'll have definitive answers for everyone within a few weeks, but for the sake of argument:

Does anyone know DEFINITIVELY how Rolex ships their watches to the AD? For such a large, active, and amazing forum, I'm surprised there are not more ADs around to chime in!

Are the green plastic boxes shipped unwrapped in another box? Are they wrapped and placed in another box? I keep thinking they are shipped from Rolex like in the picture that Tom MD posted. Thanks.

Edit: this photo, and I've seen others like it too.

No.. Rolex does not ship to Dealers like that.. The watch is valuable and shipped by special courier as a shipment of Rolex watches could be worth hundreds of thousands of dollars (or millions) and the coffins in a courier case is smaller, cheaper, and easier to protect..

The boxes and booklets are bulk shipped by common carrier..

Now, a Dealer District Headquarters may ship to a specific Dealer like that.. Very few Dealers are getting anything from Rolex that doesn't go through their Dealer Hq. first.

[dera]

Originally Posted by Tools

I'll have definitive answers for everyone within a few weeks, but for the sake of argument:

Does anyone know DEFINITIVELY how Rolex ships their watches to the AD? For such a large, active, and amazing forum, I'm surprised there are not more ADs around to chime in!

Are the green plastic boxes shipped unwrapped in another box? Are they wrapped and placed in another box? I keep thinking they are shipped from Rolex like in the picture that Tom MD posted. Thanks.

Edit: this photo, and I've seen others like it too.

No.. Rolex does not ship to Dealers like that.. The watch is valuable and shipped by special courier as a shipment of Rolex watches could be worth hundreds of thousands of dollars (or millions) and the coffins in a courier case is smaller, cheaper, and easier to protect..

The boxes and booklets are bulk shipped by common carrier..

Now, a Dealer District Headquarters may ship to a specific Dealer like that.. Very few Dealers are getting anything from Rolex that doesn't go through their Dealer Hq. first.

Thank you. I would argue it depends on the amount of watches shipped whether the boxes are included in the same box. The ones I've seen, the green boxes and sleeves and sticker sleeves have been in the same box. I've never seen a bubble wrap like Tom posted, I too think it is from an intermediate, who packs them for their dealers.

[Dr.Brian]

Originally Posted by Mak2013

Intetesting choice for TRF username.


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Anesthesiologists tend to be a bit of an OCD bunch, which makes them good Anesthesiologists.

[Dr.Brian]

Originally Posted by Racerdj

It's your call on this one. If it were me and it had all stickers and no marks on it, I would take it.

I think that's the way I'd handle it. Flawless with a new warranty card and full stickers is good enough for me. When I bought my DD I knew it was in the vault for more than a year, as they told me they were holding it for someone else who kept telling them he was coming in and never did. Fine by me, they had exactly what I wanted and nobody else did. Flawless, full stickers. And I sure didn't pay full retail.
Do whatever makes you happy, someone else WILL order you a new one and WILL honor your request. Ask to take it out of the coffin yourself. It's a big sale for them, I can't see why they wouldn't do it if you made it clear that's what you want, acknowledging its a little (lot) OCD, but a reasonable condition of the sale of a $50k+ time piece. There's all kinds of oddballs out there, some OCD is pretty mild. ;)

[drakulie]

((((((Insert face palm here)))))))))

[shorty12]

I think when buying a platinum piece at full retail, getting what you want how you want it should be expected

[cdnwatchguy]

Well this isn't the silliest thread I have read today on a watch forum....oh no wait a minute, it is.

[srvrf]

Originally Posted by johneh

Since you're a doctor, I assume you would know the difference between actual OCD, as in being diagnosed with a mental disorder, and just being anal about minuscule details.

Right. I've worked with truly OCD anesthesiologists and it's not good. One would sort his syringes and align them perfectly on the cart. If one syringe was 1/4" too high compared to the others, he would nudge it down. He meticulously would label syringes with slow and deliberate penmanship. It always took twice as long to start a case compared to everyone else and he was far from the best.

To me, the OP is probably just very particular with OCD traits. So I don't have a problem with him being unhappy that the AD isn't keeping up their end of the bargain. And for that money, you'd think they'd make damn sure they'd try everything reasonable to make him happy since he paid in full and in advance. I mean wouldn't they want him buy more watches that way? So while I can imagine the anguish that will come from the first scratch or later the first servicing, hopefully it gets resolved to everyone's satisfaction.


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[Sandee11]

Originally Posted by Propofol

At the time of purchase, I informed the AD I would only accept the watch if it came brand new in box from the Rolex factory, and ordered AFTER my payment, and untouched by anyone but me. She obliged and happily took my money.

in this case, buyer already told AD how he wanted the watch, AD fail to do so. AD should make things right by getting another one for the buyer ASAP, or ask if the buyer would like to get a full refund. since the buyer already offer the other way- show proof of arriving from factory, then i dont think thats hard to do. I would think showing the proof is easier than order another one.....

i dont think there is anything to do with the buyer personality at all since everything has already agreed between buyer and AD. just my opinion.

[Flex368]

Originally Posted by Propofol

Will post pics in a few weeks when I get it.

I´m curious to know if there is any interesting news?

[Susimoo]

I had hoped for a happy update with this thread.

Hopefully soon.

[Black Bay Dan]

My wife is insistent that I have OCD, however I feel better/cured now as my new Tudor Black Bay Red which I picked up on Friday was a display model, did not have any stickers and also came free with a few miniscule scratches on the case which I had to take a Cap Cod Cloth to! I also paid List Price. Still love the watch though.

Dan

[IntegratedCheese]

Originally Posted by s14roller

I'm pretty OCD about things but IMO, this is a little out of hand. Brand new with stickers is brand new with stickers. The fact that you decided to pay list doesn't mean you get to open their books and check their internal documentation with Rolex, it just means you decided to flush money down the toilet. Sorry. You can't expect to just throw around money and expect they would treat you like a king.

yea he can expect to throw his money around because they agreed to his terms. if he ask that the watch be presented by a girl jumping out of a cake and they AGREE, then they need to deliver on their promises

[Rock]

Getting anything done as requested seems to be increasingly difficult these days.
My experience is that a lot of staff simply don't care about their jobs and so attention to detail (special requests) is absent.
Whether it be an order of coffee or an order for an expensive watch, it's not always handled by someone who gives a toss. A lot of service people have such a poor grasp of their job that they cannot give you correct advice to start with, so it's possible to have an expectation that will never be fulfilled.
It's a hard life when you are particular.